Incentives for Inclusive e-Government: The Implementation of Contact Centers in Swedish Municipalities 2015 (English)In: Digital Solutions for Contemporary Democracy and Government / [ed] Bwalya, Kelvin Joseph & Mutula, Stephen, IGI Global, 2015, 1, p. 304-327Chapter in book (Refereed)

Place, publisher, year, edition, pages

IGI Global, 2015, 1. p. 304-327

Keywords [en]

Inclusive e-government, contact centers

National Category

Other Engineering and Technologies Public Administration Studies

Research subject

SOCIAL SCIENCE, Public administration; SOCIAL SCIENCE, Informatics

Identifiers

URN: urn:nbn:se:hv:diva-7587DOI: 10.4018/978-1-4666-8430-0.ch016ISBN: 9781466684300 (print)ISBN: 1466684305 (print)ISBN: 9781466684317 (print)OAI: oai:DiVA.org:hv-7587DiVA, id: diva2:810549

Available from: 2015-05-07 Created: 2015-05-07 Last updated: 2025-09-30Bibliographically approved

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Bernhard, Irene

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