The aim is to study a problematic grocery-shopping situation within a home care organization, in one studied municipality in Sweden and for this, a qualitative action design research method is applied. As a solution to this problem, an mHealth (mobile health) artifact was developed and the thesis aims to study the developed solution and the WIL effects on the organization and the caring situation. The purpose is to emphasize on the perceptions of an mHealth artifact for the grocery shopping process as well as capture the early perceptions focusing on the values and effects for the different levels of engagement spanning the user groups involved. Then, finally investigating the effects on the caregivers’ competence development in relation to the mHealth artifact and the work integrated learning. This leads to the recognition of the need for a conversation between the caretakers and the caregivers. This results in the developed artifact, being found a conversational starter, nurturing and triggering a caring conversation, which leads to professional progression. This consequently, leads to higher quality of care and to the caregivers having more pride in their profession as well as having more time for the caretakers. This all concludes that technology will not replace caregivers. But caregivers, who use technology, will probably replace caregivers who don’t.