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‘When you think it is simple enough, make it ten times simpler’: Co-Designing a Generative AI Chatbot to Empower Foreign-Born Job Seekers in Sweden
University West, School of Business, Economics and IT, Division of Media and Design.ORCID iD: 0000-0002-6211-1326
University of Gothenburg (SWE).
2026 (English)In: HCI International 2025 – Late Breaking Papers.: HCII 2025. Lecture Notes in Computer Science / [ed] Degen, H., Ntoa, S., Springer, 2026, Vol. 16345, p. 372-385Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents findings from the co-design of Svea, a Generative AI (GAI) chatbot integrated into the mobile application KomIn Sverige, designed to support foreign-born job seekers in Sweden. Addressing key challenges such as limited digital literacy, language barriers, and professional networking gaps, the purpose of Svea is to offer personalized guidance and interactive support. Through our co-design approach, involving job seekers and job coaches, we have designed, integrated and refined Svea’s functionalities to balance automation with human support, enhancing usability through simplified language and FAQ-driven prompts. Initial testing highlights the importance of iterative development in ensuring accessibility and adaptability and reveals how carefully designed affordances can support action and understanding among users operating on varying levels of digital literacy. These findings contribute to the HCI field by demonstrating how GAI chatbots can empower marginalized communities and improve employment outcomes. Future work will explore scalability, voice-enabled chat, and ethical considerations in deploying AI-driven employment support tools.

Place, publisher, year, edition, pages
Springer, 2026. Vol. 16345, p. 372-385
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349
Keywords [en]
Generative AI, Chatbots, Conversational agents, Marginalized users, Digital literacy, Employment support, Co-design
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hv:diva-24279DOI: 10.1007/978-3-032-13184-3_23Scopus ID: 2-s2.0-105028445349ISBN: 978-3-032-13183-6 (print)ISBN: 978-3-032-13184-3 (electronic)OAI: oai:DiVA.org:hv-24279DiVA, id: diva2:2001321
Conference
27th International Conference on Human-Computer Interaction (HCI), 22-27 June 2025, Gothenburg, Sweden
Note

Digital dialog för ökad integration på arbetsmarknaden, Projektkod: 4101031

Available from: 2025-09-26 Created: 2025-09-26 Last updated: 2026-06-02Bibliographically approved

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Jungselius, Beata

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