As digital platforms become central to public service delivery worldwide, countries like Nepal face challenges in ensuring equal access across regions. This thesis investigates how digital infrastructure, digital literacy, and government initiatives contribute to rural–urban disparities in the use and effectiveness of e-government services in Nepal. Without addressing core barriers, e-government efforts risk reinforcing existing inequalities. A quantitative cross-sectional survey was conducted with 200 participants 100 from urban Kathmandu and 100 from rural Karnali Province. The study draws on the Technology Acceptance Model 2 (TAM2) and Van Dijk’s Successive Access Model to guide the analysis. Using SPSS, descriptive statistics, chi-square tests, and regression analyses were applied to examine patterns in e-government usage. Findings show that urban respondents reported higher digital infrastructure and digital than rural respond. Digital literacy emerged as the most significant predictor of platform usage . While awareness of the Nagarik App was high in urban areas, only rural respondents knew of it, reflecting limited outreach and design barriers. These results indicate that Nepal’s digital divide stems from both material access and cognitive capacity. TAM2 helped explain behavioral drivers in urban settings, while Van Dijk’s model described rural barriers. The study recommends localized training, inclusive design, and infrastructure support, offering valuable insights for policymakers and NGOs aiming to bridge Nepal’s digital gap