One of the main obstacles in software development projects is requirement volatility (RV), which is defined as uncertainty or changes in software requirements during the development process. Therefore, this research tries to understand the underlying factors behind the RV and the best practices to reduce it. The methodology used for this research is based upon qualitative research using interviews with 12 participants with experience in agile software development projects. The participants hailed from Austria, Nigeria, the USA, the Philippines, Armenia, Sri Lanka, Germany, Egypt, Canada, and Turkey and held roles such as project managers, software developers, Scrum Masters, testers, business analysts, and product owners. Our findings based on our empirical data revealed six primary factors that cause RV and three main agile practices that help to mitigate it. Theoretically, this study contributes to the body of knowledge relating to RV management. Practically, this research is expected to aid software development teams in comprehending the reasons behind RV and the best practices to effectively minimize it.