Purpose:

The COVID-19 pandemic has driven one of the most significant transformations in healthcare: the implementation of the hybrid model, blending in-person visits with telehealth services. As the world moves beyond the pandemic, telehealth will remain an integral part of healthcare delivery, though its format may evolve. This study explores the adoption of the hybrid model in healthcare in India, focusing on patients' perceptions.

Method:

A qualitative approach was employed to understand the patients’ perceptions of adopting the hybrid model in the healthcare sector. This study employed a two-step research process, beginning with a comprehensive literature review followed by qualitative research using semi-structured interviews. These interviews were conducted with participants who have experienced both online and in-person healthcare visits.

Findings:

Thematic analysis was employed to analyse the collected data. This method facilitated in the identification of relevant patterns and themes by exploring the data.

Contributions:

A qualitative approach offers valuable insights into patients' experiences, satisfaction, expectations, privacy concerns, connectivity issues, and the adoption of technology.