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Millennials upplevelser av influencers marknadsföring på sociala medier
University West, School of Business, Economics and IT.
University West, School of Business, Economics and IT.
2024 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Dagens marknadsföringsklimat skiljer sig mycket från traditionell media. Utvecklingen sociala medier har bidragit till framväxten av influerande personer, även kallat influencers. I bakgrunden lyfts det ökande intresset för influencer marketing och att influencers agerar som en ”tredje part” i stället för att varumärken skall marknadsföra sig själva. Influencers bidrar till ett mervärde för sina följare och kan därmed särskilt påverka deras köpintention. Olika generationsgrupper skiljer sig åt gällande deras mottagande av marknadsföring från influencers. Detta ökade intresse för att studera millennials som följer influencers på sociala medier. Därmed har syftet med arbetet varit att få djupare kunskap kring hur följare upplever att deras köpintention påverkas vid influencer marketing.

För att fullfölja syftet har en kvalitativ ansats samt semi-strukturerade intervjuer tillämpats genom att belysa följarnas perspektiv och upplevelser. Millennials påverkas i sin köpintention av följande teman: parasociala relationer, opinionsledarskap samt varumärken. Detta tyder på att arbetets empiri bekräftar tidigare forskning sombelyst dessa teman. Dock har även nya insikter kunnat nås. Den mest betydande påverkan på millennials köpintention är parasociala relationer. En hög trovärdighet i form av högupplevd igenkänning, främjar i sin tur även formandet av ett opinionsledarskap. Detta opinionsledarskap bidrar till att influencers agerar som en mellanhand mellan varumärken och dess målgrupp de önskar att nå (följarna). Därmed har arbetet bidragit till djupgående kunskap och är av stor betydelse då tidigare forskning huvudsakligen baserats på en kvantitativ ansats som inte möjliggjort subjektiva upplevelser att utryckas. Arbetets tematiska analys indikerar även på att det kan finnas geografiska skillnader kring hur millennials påverkas i sin köpintention.

Därmed lyfter slutsatsen de tidigare nämna temano ch relationen mellan dessa. Dock är den främsta insikten att millennials har en stor påverkan i sin köpintention genom deras egna produktintresse.

Abstract [en]

Today´s marketing climate is very different from traditional media. The development of social media has contributed to the emergence of influential people, also called influencers.

In the background the increasing interest of influencer marketing is highlighted and that influencers acts as a ”third party” instead of brands marketing themselves. Influencers contribute added value to their followers and can thus influence especially their purchase intention. Different generational groups differ in their receptionof marketing from influencers. This increased the interest in studying millennials who follow influencers on social media. Therefore the aim of the study has been to gain deeper knowledge about how followers experience that their purchase intention is affected by influencer marketing.

In order to fulfill the aim, a qualitative approach and semistructured interviews have been applied by highlighting the followers perspectives and experiences. Millennials´ are affected in their purchase intention by the following themes: parasocial relationships, opinion leadership and brands. This indicates that the study´sempirical results confirms previous research that highlighted these themes. However, newi nsights have also been gained. The most significant affect on millennials´ purchase intention are parasocial relationships. A high level of credibility in the form of high level of experienced recognition, in turn also foster the shaping of an opinion leadership. This opinion leadership contributes to influencers acting as an intermediary between brands and their target groups they wish to reach (the followers). Therefore, this study has contributed to in-depth knowledge and is of great importance as previous research was mainly based on a quantitative approach that does not allow subjective experiences to be expressed. This study´s thematical analysis indicates that there may be geographical differences regarding how millennials are affected in their purchase intention.

Therefore, the conclusion highlights the previously mentioned themes and the relationships between them. However, the main insight is that millennials have a great influence on their purchase intention through their own product interest.

Place, publisher, year, edition, pages
2024. , p. 74
Keywords [en]
Purchase intention, millennials, experience, parasocial relationships, opinion leaderships, brands
Keywords [sv]
Köpintention, millennials, upplevelse, parasociala relationer, opinionsledarskap, varumärken
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-21937Local ID: EXC521OAI: oai:DiVA.org:hv-21937DiVA, id: diva2:1874968
Subject / course
Business administration
Educational program
Ekonomprogrammet
Supervisors
Examiners
Available from: 2024-07-08 Created: 2024-06-20 Last updated: 2025-09-30Bibliographically approved

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