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The Polite Pop-Up: An Experimental Study of Pop-Up Design Characteristics and User
University West, School of Business, Economics and IT, Division of Media and Design.ORCID iD: 0000-0003-1390-8379
University West, School of Business, Economics and IT, Divison of Informatics.ORCID iD: 0000-0002-4563-0001
2020 (English)In: Proceedings of the 53rd Hawaii International Conference on System Sciences: Human-Computer Interaction in the Digital Economy, 2020Conference paper, Published paper (Other academic)
Abstract [en]

Pop-up boxes have been widely used to catch users' attention and highlight specific information. Yet, according to previous research, there is a high degree of perceived irritation and dissatisfaction related to pop-ups. In this study, we explore the user experience of what is referred to as "polite pop-up," i.e., a modal pop-up, created based on click events. The intention was to eliminate negative perceptions that pop-ups usually generate. The research method involves a constructed user test of a prototype of a website where polite pop-ups were placed in the interface. Thirteen users participated, where most of the users noticed the polite pop-up and voluntarily chose to access the information within the pop-up. The contribution includes increased insight into the relation between polite pop-up and user satisfaction, as well as design implications for user-centered design.

Place, publisher, year, edition, pages
2020.
Keywords [en]
Human-Computer Interaction, user experience
National Category
Human Computer Interaction
Research subject
Work Integrated Learning; ENGINEERING, Computer engineering
Identifiers
URN: urn:nbn:se:hv:diva-15690OAI: oai:DiVA.org:hv-15690DiVA, id: diva2:1458607
Conference
Proceedings of the 53rd Hawaii International Conference on System Sciences 2020
Available from: 2020-08-17 Created: 2020-08-17 Last updated: 2025-09-30Bibliographically approved

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Willermark, SaraIslind, Anna Sigridur

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CiteExportLink to record
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  • apa
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