Background: Each day numerous people get acutely ill and have to visit an emergency department. Almost any condition can occur at the emergency department, and a lot of knowledge exists in how to treat them. Less is known about how the person experiences these visits and with all these acute conditions it is easy to forget the person behind the illness during the rush.

Aim: The aim of this study was to illuminate how the person experiences their visit at the emergency department.

Method: A qualitative study was conducted using Fribergs five steps method. 10 different articles were included which resulted in three themes with 10 subthemes.

Results: The three emerged themes were caring relations, situation management and the care. The themes showed different opinions about feeling neglected, having a lack of participation, information shortage or that the waiting time was majorly considered as a negative experience.

Conclusion: The conducted study points to more awareness about the patients. The staff has to confirm the patients more and let them participate best after their ability. Information about their overall condition and waiting time was seen as relevant and something which is needed to work further on.