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Trust in AI: supportive vs. autonomous roles across four domains
University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.ORCID iD: 0000-0002-1673-6288
Student.
Student.
2026 (English)In: AI & Society: Knowledge, Culture and Communication, ISSN 0951-5666, E-ISSN 1435-5655, p. [1-7]Article in journal (Refereed) Epub ahead of print
Abstract [en]

Trust in artificial intelligence (AI) remains a central concern as autonomous systems become increasingly embedded in everyday life. This study investigates how users evaluate AI in two distinct roles—supportive decision aid vs. autonomous decision maker—across four societal domains: healthcare, finance, workplace decision-making, and education. Across all domains, participants reported substantially higher comfort with supportive AI, revealing a robust trust asymmetry in affective trust-related responses. We further examined whether individual differences, including personality traits, value orientations, demographics, and prior AI experience, predicted trust in either AI role. Experience with AI and openness-to-change emerged as meaningful predictors of trust in autonomous AI, suggesting that familiarity and value-driven dispositions shape acceptance of more independent systems. These findings underscore the importance of psychological mechanisms, such as exposure and value alignment, in shaping trust in AI and offer implications for the design of human-centered, trustworthy AI systems.

Place, publisher, year, edition, pages
2026. p. [1-7]
Keywords [en]
Artificial intelligence · Trust · Autonomy · Human–AI interaction · Mere-exposure · Value orientations
National Category
Applied Psychology Other Computer and Information Science
Identifiers
URN: urn:nbn:se:hv:diva-25162DOI: 10.1007/s00146-026-03040-7OAI: oai:DiVA.org:hv-25162DiVA, id: diva2:2058190
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CC BY 4.0

Available from: 2026-05-07 Created: 2026-05-07 Last updated: 2026-05-07

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Grankvist, Gunne

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CiteExportLink to record
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