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A study on how social media and micro-celebrities affect consumers purchasing decision process: A research based on the usage of Facebook and Instagram
Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
2020 (Engelska)Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
Abstract [en]

The purpose of this study is to gain a broader and deeper understanding on how social media and micro-celebrities affect consumers purchasing decision process. While the usage of social media and micro-celebrities are substantially increasing, it has become clear that they in some form of way are affecting consumers purchasing decision. Therefore, we wanted to conduct a study which seeks to gain a broader perspective on how consumers are affected by this. To fulfil our purpose, we looked to answer the following research question: How does social media and micro-celebrities affect consumers purchasing decision process? In our theoretical frame of reference, we presented information concerning the usage of social media and the two social networking sites which the research is based off, thus being Facebook and Instagram. In addition, and most importantly, a model showcasing the purchasing decision process was presented in accordance with the usage of social media and micro-celebrities. During this part, we discussed the five stages in the purchasing decision process and complemented it by constructing our own theoretical model which was based on the components from the original model and some theoretical references. To achieve the necessary data and to fulfil our purpose of gaining a deeper and broader understanding of the chosen topic, a qualitative study was conducted. The data was collected through semi-structured interviews with users of Facebook and Instagram. Due to the current world pandemic, COVID19, the interviews took place using digital communication tools. Moreover, our empirical evidence showcases the information we gained from our 12 study participants and was complemented by quotes and citations. In the analysis chapter, the empirical evidence was placed into perspective through the context of our theoretical frame of references, highlighting both similarities and differences. Based on our findings, the study came to the conclusion that social media and micro-celebrities affect consumers purchasing decision process in several ways and has the ability to push consumers into making purchases they never intended to do. In all, social media and micro-celebrities seemed to be very relatable to all the stages showcased in the purchasing decision process and affected them in different ways.

Ort, förlag, år, upplaga, sidor
2020. , s. 64
Nyckelord [en]
Social media, Micro-celebrities, Consumer, Consumer purchasing decision process, Facebook, Instagram
Nationell ämneskategori
Företagsekonomi
Identifikatorer
URN: urn:nbn:se:hv:diva-15510Lokalt ID: EXC518OAI: oai:DiVA.org:hv-15510DiVA, id: diva2:1455077
Ämne / kurs
Företagsekonomi
Utbildningsprogram
Ekonomprogrammet
Handledare
Examinatorer
Tillgänglig från: 2020-07-23 Skapad: 2020-07-22 Senast uppdaterad: 2025-09-30Bibliografiskt granskad

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