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  • 1.
    Aggestam, Lena
    et al.
    University West, Department of Engineering Science, Division of industrial engineering.
    Johansson, Madeleine
    Department of Adult Psychiatry, NU-Care Hospital, Lärketorpsvägen, 461 73 Trollhättan (SWE).
    Kylén, Erik
    MedFilm AB, Staveredsgatan 20, 461 31 Trollhättan (SWE).
    Stenholm, Joel
    MedFilm AB, Staveredsgatan 20, 461 31 Trollhättan (SWE).
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics. School of Business Economics and IT, University West, Gustava Melins Gata 2, 461 32 Trollhättan, Sweden.
    The Development and Evaluation of an Animated Video for Pre- and Postoperative Instructions for Patients with Osteoarthritis: A Design Science Research Approach2024In: Geriatrics, E-ISSN 2308-3417, Vol. 9, no 19, p. 1-11Article in journal (Refereed)
    Abstract [en]

    Osteoarthritis (OA) is a condition in the hip or knee joints that develops during a long period of time and sometimes needs hip or knee joint replacement surgery when pain gets too intense for the patient. This paper describes how an animated video for pre- and postoperative instructions for patients with osteoarthritis was designed. The design science research (DSR) approach was followed by creating a web-based animated video. The web-based animated video is used to support surgical departments with education for patients suffering from OA. In the web-based animated video, information about OA surgical treatment and its pre- and post-arrangements was included. The relevance, the rigor, and the design cycles were focused on, with some iterations of and improvements in the animations. Even after implementation, there was a feedback-loop with comments from the surgeons and their patients. Moreover, as more departments will use the web-based animated video, they want to make their special mark on it, so that further changes will be made. This paper presents the design and successful implementation of an animated video for pre- and postoperative instructions for patients with osteoarthritis, tightly linked to the patient journey and the workflow of healthcare professionals. The animated video serves not only as a tool to improve care but also as a basis for further scientific research studies. 

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  • 2.
    Aggestam, Lena
    et al.
    University West, Department of Engineering Science, Division of industrial engineering.
    van Laere, Joeri
    School of Informatics, University of Skövde, Box 408, 54128 Skövde (SWE).
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    How to Apply and Manage Critical Success Factors in Healthcare Information Systems Development?: †2023In: Systems, ISSN 2079-8954, Vol. 11, no 9, p. -17, article id 469Article in journal (Refereed)
    Abstract [en]

    Studies on Critical Success Factors (CSFs) in Healthcare Information Systems (HIS) development projects have traditionally often been limited to retrospectively identifying CSFs in a finished project. In this paper, we focus on how to prospectively apply and manage CSFs in HIS projects. Based on a holistic perspective and systems thinking, an inductive research strategy was applied and a single in-depth case study was conducted. The findings include detailed descriptions that contribute to further understanding of how to prospectively apply and manage CSFs in HIS projects. The analysis reveals that CSFs must be applied differently and managed on various system levels. Furthermore, it shows how interactions exist between different system levels, both in the case of a specific CSF and between different CSFs on various system levels. Our analysis framework and findings indicate new directions for future research: how to prospectively apply and manage CSFs in HIS development projects can now be investigated both in a more holistic way and more in detail. Finally, healthcare practitioners can use the descriptions as practical checklists for guiding them in how to realize situational adaptation of CSFs in HIS projects across different system levels.  

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  • 3.
    Arvidsson, Mikaela
    et al.
    University West, Department of Economics and IT, Division of Business Administration.
    Wilenius, Frida
    University West, Department of Economics and IT, Division of Business Administration.
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    The Value of Investments in Competence Development and Cross-Cultural Knowledge Sharing2015In: Proceedings Cross-Cultural Business Conference 2015, Steyr, Austria / [ed] Margarethe Überwimmer, Teresa Gangl, Martina Gaisch, Robert Füreder, David Humbarger, Friedrich Bauinger, Hannes Hofstadler, Jörg Kraigher-Krainer, Christian Stadlmann, Pavel Štrach, Andreas Zehetner (Eds.), Aachen: Shaker Verlag, 2015, p. 13-27Conference paper (Refereed)
  • 4.
    Cukur, Adnan
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    Adoption of ERP system for operations management in SMEs2016In: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, Ljungskile, August 7-10, 2016 / [ed] Pareto, Lena, Svensson, Lars, Lundin, Johan, Lundh Snis, Ulrika Lundh Snis, 2016, p. 1-10Conference paper (Other academic)
    Abstract [en]

    The fast development of the IT in the society of today has led to that more SMEs rely on ERP systems. Especially, IT has facilitated the management of the flow of goods within and between organizations and have made lead times more effective and also have increased the overview of the flow of goods. This will help SMEs obtain a competitive advantage. The aim of this paper is analyze the factors influencing SMEs adoption of ERP systems. A qualitative case study is conducted within a company which both is engaged in manufacturing and project work. The company runs service projects for its customers and at the same time they produce articles both for sale and for use within the service projects. An ERP system can also serve as an overall system for the administration, the production and inventory management in the company. However, there are important factors to take into account in the adoption phase, related to the technological infrastructure, the organizational challenges as well as environmental relations in order to decide on an implementation on an ERP system. It is of a critical importance that the SME really change their routines in order to follow the processes implemented in the ERP system. Otherwise, the company runs the risk to be stuck in its previous and ineffective inventory management processes, regardless of investments in the ERP system and the technological infrastructure.

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  • 5.
    Durst, Susanne
    et al.
    Department of Business Administration, Tallinn University of Technology, Tallinn (EST).
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Acuache, Mariano Martin Genaro Palacios
    Independent Researcher, Lima (PER).
    Peruvian small and medium-sized enterprises in times of Crisis-Or what is happening over time?2021In: Sustainability, E-ISSN 2071-1050, Vol. 13, no 24, article id 13560Article in journal (Refereed)
    Abstract [en]

    Crises means a particular threat to small and medium-sized enterprises (SMEs). The pandemic is no exception; on the contrary, it reinforces this threat. This study provides insight into crisis management in SMEs over a period of time. Data were collected through semi-structured interviews in Peruvian SMEs at two points in time. The findings provide insight into how the Peruvian firms studied adapted to the new situation, and initiated responses to cope with the crisis covering the period April-December 2020. By having studied the phenomenon of crisis management in SMEs at different stages, the study contributes to the further development of still underdeveloped fields of research, namely, crisis management in Latin America in general, and crisis management in SMEs in particular. 

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  • 6.
    Durst, Susanne
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Edvardssson, Ingi Runar
    School of Business, University of Iceland, Reykjavik, Iceland (ISL).
    The Management of Supply Chain Risks: Some Initial Insights2020In: IFKAD 2020 Matera, Italy, 9 September 2020 - 11 September 2020: Proceedings / [ed] Giovanni Schiuma, 2020, p. 1134-1142Conference paper (Other academic)
  • 7.
    Emilsson, Maria
    et al.
    University West, Department of Health Sciences, Section for nursing - graduate level.
    Ernstson, Ulf
    University West, Department of Engineering Science, Division of Mathematics, Computer and Surveying Engineering.
    Gustavsson, Linn
    University West, Department of Engineering Science, Division of Production Systems.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Sustainable Innovations in Small Enterprises for the Transformation of the Primary Healthcare Sector2020In: Sustainability, ISSN 2071-1050, Vol. 12, no 16, p. 1-19, article id 6391Article in journal (Refereed)
    Abstract [en]

    Small enterprises face multiple and complex challenges when developing digital technologies. The aim of this article is to explore the role of sustainable innovation in small enterprises in relation to the ongoing transformation of the primary healthcare sector. The purpose is to gain understanding of innovation processes within the framework of sustainable development, applied to a local primary healthcare center. Data were collected through seven semi-structured interviews. A qualitative thematic analysis was conducted. Five themes appeared in relation to the ongoing transformation of the primary healthcare sector: (1) The process of sustainable innovation in a long-term perspective; (2) the companies’ views on innovations in healthcare; (3) effects of innovations in healthcare; (4) sustainable product or service development, and (5) the role of collaboration in the innovation process. The companies expressed a positive attitude to new innovations, as a natural part of developing the companies. The article concludes that incremental development of tools in small businesses supports the transformation of processes and services in the primary healthcare sector. Cross-disciplinary teams in collaboration facilitates the necessary learning and the required creation and sharing of knowledge.

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  • 8.
    Emilsson, Maria
    et al.
    University West, Department of Health Sciences, Section for nursing - graduate level.
    Karlsson, Christina
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Experiences of using surveillance cameras as a monitoring solution at nursing homes: The eldercare personnel's perspectives.2023In: BMC Health Services Research, E-ISSN 1472-6963, Vol. 23, no 1, article id 144Article in journal (Refereed)
    Abstract [en]

    BACKGROUND: As the number of older people increases, so does the need for care. However, the workforce in eldercare cannot increase at the rate required to match the needs. Welfare technologies, such as surveillance cameras, can replace physical visits and be used at night to monitor older people in order to keep them safe, while not disturbing their sleep. The aim of the paper is to analyze obstacles and opportunities associated with implementation and use of surveillance cameras at nursing homes from the perspectives of the practitioners who use the technology, their working environment and the conditions of the older people with cognitive impairment who live in nursing homes.

    METHODS: Individual semi-structured interviews were conducted with the eldercare personnel at nursing homes to understand their experiences of implementation and use of surveillance cameras. The transcribed interviews were analyzed using qualitative content analysis. The consolidated criteria for reporting qualitative research (COREQ) was used as a guidance tool.

    RESULTS: The results show that the eldercare personnel experienced lack of adequate information, education and support related to using surveillance cameras. Several benefits are highlighted, such as better working environment and that the residents were not unnecessarily disturbed at night. However, the results also show that it is important to clarify that surveillance cameras cannot replace the human presence.

    CONCLUSIONS: The conclusions from this study are the importance of prerequisites for implementation, and that using surveillance cameras contributed to improvements in the working environment at night and created possibilities to maintain security and integrity for older people living in nursing homes.

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  • 9.
    Forsman, Berit
    et al.
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Frail Older Persons' Experiences of Information and Participation in Hospital Care2019In: International Journal of Environmental Research and Public Health, ISSN 1661-7827, E-ISSN 1660-4601, Vol. 16, no 16, article id E2829Article in journal (Refereed)
    Abstract [en]

    The aim of this paper is to describe frail older persons' experiences of hospital care of information and participation when being an inpatient at a hospital. A qualitative method was used. Data were collected at the hospital from 20 interviews with frail older patients, together with observations in the environment at the hospital ward. A content analysis was performed. Patients experienced not receiving information about their care and rehabilitation, or receiving such information in noisy surroundings. They experienced situations of misunderstanding related to their medication, which indicates the need for appropriate discharge calls for frail older patients. They expressed feelings of distress concerning the future, caused by hasty admissions or relatives' problems to handle the situation. The results highlight the need to receive appropriate information and to participate in decision-making. The level of health literacy should be taken notice of when giving information, using peaceful and quiet environments when informing frail older persons. Person-centered care should be recognized to a greater extent in order for healthcare professionals to give information to frail older people in a health literacy-friendly way. This might make it easier for frail older persons to participate in a partnership in care.

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  • 10.
    Forsman, Berit
    et al.
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Obeid, Ayman
    University West, Department of Health Sciences, Section for health promotion and care sciences.
    Breddinförande av e-handelinom omsorgsförvaltningen i Trollhättan2021In: Organisering, implementering och användning av välfärdsteknologi: Resultat från eTeam-projektet / [ed] Ann Svensson, Camilla Gjellebæk, Trollhättan: Högskolan Väst , 2021, p. 55-60Chapter in book (Other academic)
  • 11.
    Forssell Eriksson, G.
    et al.
    Ytterbyskolan, Kungälv .
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Coping Skills of Students in Synchronous Computer-Mediated Communication2013In: ICERI2013 Proceedings, 2013, p. 1210-1216Conference paper (Refereed)
    Abstract [en]

    Interactive and communicative situations within social environments are prerequisites for learning in collaboration. Synchronous computer-mediated communication is often used as a means to achieve active learning in collaboration. Synchronous communication thus offers the opportunity to actively engage students in collaborative learning activities. This paper is based on an ethnographic case study of synchronous communication between students in the lower secondary school collaborating in a cross-border project involving Danish, Norwegian and Swedish students. The project is aimed to promote the students in their Scandinavian intercomprehension skills using their own native languages when the students are collaborating in different joint projects. The aim of the paper is to analyze the characteristics of the coping skills of the students within a collaborating learning project using synchronous computer-mediated communication.One of the students in each group in each of the collaborating countries acted as a group leader, decided in advance. The students were also prepared in advance of what to synchronously discuss with their collaborating Scandinavian student groups. However, a critical part of the synchronous collaboration was the assignment for the group collaboration leader. It has been obvious that the student assigned for the role really is coping with this situation. The group collaborating leader has to take initiative, relate the discussion to the actual subject, distribute the word between the participants, ask questions and distribute the questions between the students in the different collaborating countries speaking different neighbor languages. To help in this situation is to have visible name tags on each student. A prerequisite is that the group collaboration leaders have to have the social skills as self-esteem, empathy, emotional intelligence as well as problem solving. Thus, these students need different types of cognitive, affective and social skills related to cope with a real situation performed synchronously with support of information and communication technology. Some students sometimes prove specific coping skills in this real context in the school and are not necessarily those students who are the most skilled within their native language.The engagement from the teachers is of vital importance for the students' active participation in the synchronous collaboration. Therefore the teachers have to take part in the background in each room in the different countries within the collaborating computer-mediated synchronous session. This will imply a more serious and engaged participation of all the students. The instructional strategies and advices the students got from the teachers in advance were of significant importance. Moreover, the teachers' engagement also has an impact on the students' sense of trust and security between each other and between the students in each collaborating country within the synchronous communication.

  • 12.
    Galan, Nataliya
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Post-formation venture development in the healthcare sector: The roles and contributions of different stakeholders2023Conference paper (Other academic)
  • 13.
    Gjellebæk, Camilla
    et al.
    Østfold University College, Halden, Norway (NOR).
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Bjørkquist, Catharina
    Østfold University College, Halden, Norway (NOR).
    The Dark Sides of Technology: Barriers to Work-Integrated Learning2020In: Augmented Cognition: Human Cognition and Behavior / [ed] Schmorrow Dylan D. & Fidopiastis Cali M., Springer International Publishing , 2020, p. 69-85Conference paper (Refereed)
    Abstract [en]

    Digitalization and technology are interventions seen as a solution to the increasing demand for healthcare services, but the associated changes of the services are characterized by multiple challenges. A work-integrated learning approach implies that the learning outcome is related to the learning environment and the learning affordances available at the actual workplace. To shape workplace affordances it is of great importance to get a deeper understanding of the social practices. This paper will explore a wide range of managers' and professionals' emotions, moods and feelings related to digitalization and new ways of providing healthcare services, as well as the professionals' knowledge and experiences. Zhang's affective response model (ARM) will be used as a systematic approach and framework to gain knowledge of how professionals and managers experience and experience digitization of municipal health services. The research question is: How can knowledge about dark sides of technology reduce barriers to work-integrated learning?This paper is based on a longitudinal study with a qualitative approach. Focus group discussions were used as method for collecting data. The findings and themes crystallized through the content analysis were then applied to the Affective Response Model as a systematic approach to gain more knowledge about professionals and managers' experiences and how that knowledge can reduce the barriers to work-integrated learning. Understanding of, and consciousness about the dark sides of technology and the professionals' affective responses may support the digitalization of the sector and the development of the new ways of providing healthcare services.

  • 14.
    Gjellebæk, Camilla
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics. Østfold University College, Faculty of Health and Welfare, P.O. 700, Halden, 1757, Norway (NOR).
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Bjørkquist, Catharina
    Østfold University College, Faculty of Health and Welfare, P.O. 700, Halden, 1757, Norway (NOR).
    Fladeby, Nina
    Østfold University College, Faculty of Health and Welfare, P.O. 700, Halden, 1757, Norway (NOR).
    Grundén, Kerstin
    University West, School of Business, Economics and IT.
    Management challenges for future digitalization of healthcare services2020In: Futures: The journal of policy, planning and futures studies, ISSN 0016-3287, E-ISSN 1873-6378, Vol. 124, article id 102636Article in journal (Refereed)
    Abstract [en]

    eHealth is considered a solution to current challenges in healthcare. However, its use is not very well developed, and its potential has been little exploited. There are many reasons for the limited diffusion of eHealth. Knowledge, opportunities for training and collaborative activities are examples of factors that influence diffusion. Managerial responsibility is decisive in transforming healthcare. This paper aims at exploring middle management strategies that can facilitate workplace learning when introducing eHealth and new ways of providing healthcare. Introduction of eHealth will imply new and innovative working processes, where both employees and managers need to be aware that their work will change fundamentally, from routine work to work that involves learning, skills development and continuous changes in work practice. This study takes a qualitative approach by analysing data collected through focus group interviews. The findings indicate a necessity for a shift towards learning-oriented leadership and adaptive management that emphasizes employee involvement and opportunities for learning. Helping employees make sense of the complexities associated with continuously changing work practices is another identified middle management strategy. Scenario planning and backcasting stand out as suitable tools for sensemaking in complex organizations and as techniques that can promote workplace learning. © 2020 The Author(s)

  • 15.
    Grundén, Kerstin
    et al.
    University West, School of Business, Economics and IT.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Forsman, Berit
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Karlsson, Christina
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Obeid, Ayman
    University West, Department of Health Sciences, Section for health promotion and care sciences.
    Dialogue meetings as an arena for collaboration and reflection among researchers and practitioners in a prestudy of a welfare technology testbed2020In: International Journal of Engineering Management and Economics (IJEME), ISSN 1756-5154, E-ISSN 1756-5162, Vol. 14, no 8, p. 629-634Article in journal (Refereed)
    Abstract [en]

    The research question of the article is to explore whether the method dialogue meetings could be relevant for collaboration reflective learning among researchers and practitioners when welfare technology should be implemented in municipalities, or not. A testbed was planned to be implemented in a retirement home in a Swedish municipality, and the practitioners worked with a pre-study of that testbed. The aim of the article is to describe the collaboration and dialogue between the researchers and the practitioners in the dialogue meetings, and to reflect upon the potential of dialogue meetings as an arena for democratic collaboration and reflection among researchers and practitioners. The research methodology approach is participatory action research with mixed methods (dialogue meetings, focus groups,participant observations). During the dialogue meetings, the researchers learned more about the use of traditional research methods, and the practitioners learned more about how they could improve their use of the methods in order to facilitate change processes in their organization. Dialogue meetings could be relevant for reflective learning among researchers and practitioners in different organizational contexts, as a method to promote bridging the gap between practice and research in a democratic way; create inter-professional collaboration and reflection, and contribute to work change processes and sense-making.

  • 16.
    Grundén, Kerstin
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Forsman, Berit
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Obeid, Ayman
    University West, Department of Health Sciences, Section for health promotion and care sciences.
    Samverkan och lärande vid implementering av välfärdsteknologi2021In: Organisering, implementering och användning av välfärdsteknologi: Resultat från eTeam-projektet / [ed] Ann Svensson, Camilla Gjellebæk, Trollhättan: Högskolan Väst , 2021, p. 52-54Chapter in book (Other academic)
  • 17. Hansson, Anders
    et al.
    Larsson, Lena G
    Närhälsan, FoU Primärvård, Västra Götalandsregionen och NU-akademin.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Alsén, Pia
    University West, Department of Health Sciences, Section for nursing - graduate level.
    Hedman Ahlström, Britt
    University West, Department of Health Sciences, Section for health promotion and care sciences.
    Forsman, Berit
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Vem tar bollen?: går vården för de mest sjuka äldre att förbättra?2016Report (Other academic)
    Abstract [sv]

    Bakgrund Flera svenska rapporter visar att de mest sjuka äldre ofta far illa på grund av bristande samordning och oklar ansvarsfördelning mellan olika behandlingsinstanser. Primärvården, hemtjänsten och den kommunala hemsjukvården anses i otillräcklig omfattning ta över ansvaret efter utskrivningen av de sjuka äldre från sjukhuset. Svenska erfarenheter stämmer väl med vad man funnit i flera internationella studier: sjukvården är illa rustad för att möta de mest sjuka äldres komplexa behov av vård och omsorg.

  • 18.
    Hansson, Anders
    et al.
    University Health Care Research Centre, Region Örebro County; Örebro University, School of Medical Sciences, Sweden; University of Gothenburg, Academy of Sahlgrenska, Institute of Medicine, Sweden.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Hedman Ahlström, Britt
    University West, Department of Health Sciences, Section for health promotion and care sciences.
    Larsson, Lena G.
    University of Gothenburg, Academy of Sahlgrenska, Institute of Medicine, Sweden.
    Forsman, Berit
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Alsén, Pia
    University West, Department of Health Sciences, Section for nursing - graduate level.
    Flawed communications: Health professionals’ experience of collaboration in the care of frail elderly patients2018In: Scandinavian Journal of Public Health, ISSN 1403-4948, E-ISSN 1651-1905, Vol. 46, no 7, p. 680-689Article in journal (Refereed)
    Abstract [en]

    Aims: Frail elderly patients who have multiple illnesses do not fare well in modern health care systems, mainly due to a lack of care planning and flawed communication between health professionals in different care organisations. This is especially noticeable when patients are discharged from hospital. The aim of this study was to explore health care professionals’ experience of obstacles and opportunities for collaboration. Methods: Health professionals were invited to participate in three focus groups, each consisting of a hospital physician, a primary care physician, a hospital nurse, a primary care nurse, a municipal home care nurse or an assistant officer, a physical or occupational therapist and a patient or a family member representative. These individual people were then asked to discuss the obstacles and opportunities for communication between themselves and with the patients and their relatives when presented with the case report of a fictitious patient. Content analysis was used to identify categories. Results: Several obstacles were identified for effective communication and care planning: insufficient communication with patients and relatives; delayed collaboration between care-givers; the lack of an adequate responsible person for care planning; and resources not being distributed according to the actual needs of patients. The absence of an overarching responsibility for the patient, beyond organisational borders, was a recurring theme. These obstacles could also be seen as opportunities. Conclusions: Obstacles for collaboration were found on three levels: societal, organisational and individual. As health care professionals are well aware of the problems and also see solutions, management for health care should support employees’ own initiatives for changes that are of benefit in the care of frail elderly patients with multiple illnesses.

  • 19.
    Hassen, Yasin Ali
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    The Role of ICT for the Growth of Small Enterprises in Ethiopia2014In: The Electronic Journal of Information Systems in Developing Countries, E-ISSN 1681-4835, Vol. 65, no 1, p. 1-20Article in journal (Refereed)
    Abstract [en]

    Small enterprises strive to survive and grow in the business they are involved. They make efforts to utilize different resources and technologies available to this end as long as it is affordable and productive. Information Communication Technology or e-commerce are among those technologies that take the front line. This paper aims to define an adoption level of e-commerce in small Ethiopian enterprises and show that their business requirements and perceived benefits of e-commerce are related to business growth. It takes five small enterprises involved in import and export business to perform case study research on the issue and examines their utilization level of the technology. The findings show that small enterprises in the country have low levels of e-commerce utilization due to: (1) the scarcity of infrastructure development and expertise in the area, and (2) barriers created by government policy and bank regulations. However, this study found good understanding of the business opportunities and benefits that could be exploited from e-commerce.

  • 20.
    Hedqvist, Ann-Therese
    et al.
    University West, School of Business, Economics and IT.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Person-centered healthcare in coordinated care planning with video conference: Nurses’ perspective2019In: Proceedings of the ... European conference on knowledge management, ISSN 2048-8971, E-ISSN 2048-8963, Vol. 1, p. 514-520Article in journal (Refereed)
    Abstract [en]

    We are becoming older and more people remain in their home with the need for care, as well as these persons for some reasons be hospitalized. This imply for the need of coordinated care planning in hospitals, as the person would be able to leave the ward in a safe manner. With an increasing number of elderly persons in need of care interventions in their home, the need for coordinated care planning in hospitals will also increase. Such planning is today being performed increasingly often via video conferencing. This form of digital encounters poses new challenges for the nurse in creating and maintaining a mutuality. The aim of this paper is to shed light on how coordinated care planning via video conferencing affects the ability of health care professionals to understand and interpret the patient’s situation from a holistic perspective, thus performing a person-centered meeting at a distance. A qualitative research approach was used to gain an understanding of nurses’ experience of coordinated care planning via video conferencing, where seven semi-structured interviews have been conducted. The result shows that the communication is affected and that meetings via video technology lose proximity and thus a part of the human contact. This can disrupt the possibility of seeing each other as persons but can be compensated by a person-centered approach. The technology can act as a means of human interaction, but not as a compensation for it. Coordinated care planning via video conferencing involves challenges in conveying presence and genuine interest that compensates for the loss of physical presence. The nurses need to be well acquainted with person-centered care in order to meet the patient despite the barrier that the screen may create. Proper technology can be used with great time gains to access each other regardless of geographical location and can contribute to human interaction but not replace it. © 2019 Academic Conferences Limited. All rights reserved.

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  • 21.
    Hedqvist, Ann-Therese
    et al.
    Linnaeus University, Kalmar; Region Kalmar, Västervik (SWE).
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Larsson, Lena
    University West, Department of Health Sciences, Section for nursing - graduate level.
    Nurses' experiences of person-centred care planning using video-conferencing.2023In: Nursing Open, E-ISSN 2054-1058, no 3, p. 1163-1937Article in journal (Refereed)
    Abstract [en]

    AIM: The aim was to illuminate how nurses experience person-centred care planning using video conferencing upon hospital discharge of frail older persons.

    DESIGN: Care planning via video conferencing requires collaboration, communication and information transfer between involved parties, both with regard to preparing and conducting meetings. Participation of involved parties is required to achieve a collaborative effort, but the responsibilities and roles of the involved professions are unclear, despite the existence of regulations.

    METHOD: A qualitative content analysis was conducted based on 11 individual semi-structured interviews with nurses from hospitals, municipalities and primary care in Sweden.

    RESULTS: This study provides valuable insights into challenges associated with care planning via video conferencing. The meeting format, that is video conferencing, is perceived as a barrier that makes the interaction challenging. Shortcomings in video technology make a person-centred approach difficult. The person-centred approach is also difficult for nurses to maintain when the older person or relatives are not involved in the planning.

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  • 22.
    Johansson, Alexander
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Identifying Risk Factors in Implementing ERP Systems in Small Companies2020In: 17th International Conference on Information Technology–New Generations (ITNG 2020) / [ed] Shahram Latifi, Springer International Publishing , 2020, p. 169-173Conference paper (Refereed)
    Abstract [en]

    Some risk factors exist within the implementation process of an ERP system in small companies. However, researchers claim different views on which impacts the implementation of ERP systems have. Actually, there are relatively few empirically based ERP implementation studies in small companies and its impact, as most of such studies are focused on larger companies. This paper is based on a case study at a small company. The aim of the paper is to explore risks at a small company when planning to implement an ERP system. The analysis shows that an ERP system is a good solution to avoid using systems that are not integrated. An ERP system could integrate all information in only one system, and all information could easily be accessed within that system. The implementation therefore lead to decreasing costs in the daily work as the activities and processes can be performed more effective and efficient.

  • 23.
    Johansson, Ann
    et al.
    University West.
    Lundh Snis, Ulrika
    University West, Department of Informatics and Mathematics.
    Stahl-Falck, Pia
    Svensson, Lars
    University West, Department of Informatics and Mathematics.
    Attitudes to ICT in a Healthcare Organisation2001In: IRIS 24: proceedings of the 24th Information Systems Research Seminar in Scandinavia / [ed] Solveig Bjørnestad ... (eds.)., Bergen: Department of Information Science, Univ. of Bergen , 2001Conference paper (Refereed)
  • 24. Johansson, Caroline
    et al.
    Svensson, Ann
    University West, School of Business, Economics and IT, Division of Computer Science and Informatics.
    A true and fair view: harmonization of the accounting2008In: European Journal of Management, ISSN 1555-4015, E-ISSN 2378-8526, no SummerArticle in journal (Refereed)
    Abstract [en]

    The aim of this paper is to describe the essence of the concept "true and fair view, in Swedish "a correct view" (en rattvisande bild). The aim is also to present how this concept is practically handled in some different countries and how this has influenced the accounting internationally. In the harmonization process of the accounting in different countries the concept "true and fair view" have been important. Different accounting traditions have traditionally had an impact on the accounting in different countries. Which tradition a country belongs to is to a great extent dependent on how the companies in the country have financed their capital. The countries where the companies' capital is built up by a capital-based financial market with individual investors and shareholder have traditionally belonged to the Anglo-Saxon accounting tradition. In the countries traditionally belonged to the continental accounting tradition it is the polity and the credit-market who have financed the long-termed investments. Today, the financing market is being more and more globalized. This will impy that companies in different countries are needed to harmonize their financial accounting. Thereby some laws and directive in different countries are going to be changed.

  • 25.
    Kylén, Erik
    et al.
    MedFilm, Trollhättan.
    Stenholm, Joel
    MedFilm, Trollhättan.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Development of an Animated Video for Pre- and Postoperative Learning for Osteoarthritis Patients2020In: Education and New Developments 2020 / [ed] Mafalda Carmo, Lisboa, Portugal, 2020, p. 428-432Conference paper (Other academic)
    Abstract [en]

    Osteoarthritis (OA) is a condition in the joint that is developing for a long time and hit first and mainlyarticular cartilage, and it is a long-term chronic disease characterized by deterioration. In the final stage itis affected all the tissues of the joints such as bones, ligaments, arthritis, joint fluid and muscles, whichresults in bones rubbing together and creating stiffness, pain, and impaired movement. This disease canaffect the joints in the knees, hands, feet, spine and shoulder. OA is the single most common cause ofdisability in older adults worldwide. Patients need to receive detailed information about the disability,learn about their disease, its treatment and how to follow recommendations both before and after thesurgery. As hospital stays are shortening the need of information is increasing, as the patients need toprepare themselves at home before the operation, as well as take care of their rehabilitation when they arecoming home, discharged from hospital. In this paper we present a case study about the development of aweb-based animated video that was developed to support the learning for patients with OA, using adesign science research approach. DSR is an iterative process that include three iterative research cycles.The relevance cycle provided the requirements for the application from the very beginning. The relevancecycle, the rigor cycle and the design cycle were conducted iteratively, and have generated designalternatives that have been evaluated in discussions with OA surgery physicians, as representatives fromthe application domain. 

  • 26.
    Kylén, Selma
    et al.
    Göteborgs Universitet, Göteborg.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Kommunala omsorgsplaner i gränsregionen2021In: Organisering, implementering och användning av välfärdsteknologi: Resultat från eTeam-projektet / [ed] Ann Svensson, Camilla Gjellebæk, Trollhättan: Högskolan Väst , 2021, p. 36-37Chapter in book (Other academic)
  • 27.
    Kylén, Selma
    et al.
    Göteborgs Universitet, Göteborg.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Organisering, beslutsfattande och implementering av välfärdsteknologi2021In: Organisering, implementering och användning av välfärdsteknologi: Resultat från eTeam-projektet / [ed] Ann Svensson, Camilla Gjellebæk, Trollhättan: Högskolan Väst , 2021, p. 24-35Chapter in book (Other academic)
  • 28. Larsson, Lena G.
    et al.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Grundén, Kerstin
    University West, School of Business, Economics and IT, Divison of Informatics.
    Samverkan i vårdens övergångar: utvärdering av betydelsen av utbildning2021In: Organisering, implementering och användning av välfärdsteknologi: Resultat från eTeam-projektet / [ed] Ann Svensson, Camilla Gjellebæk, Trollhättan: Högskolan Väst , 2021, p. 84-86Chapter in book (Other academic)
  • 29.
    Persson, Jessica
    et al.
    University West, Department of Health Sciences, Section for health promotion and care sciences.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindén, Ingela Grönbeck
    Centre for Gerodontology, Public Dental Service, Region Västra Götaland, 402 33 Gothenburg, Department of Behavioral and Community Dentistry, Institute of Odontology, Sahlgrenska Academy, University of Gothenburg, 405 30 Gothenburg,.
    Kylén, Sven
    R&D Department, Primary Health Care, Regionhälsan, Region Västra Götaland, 462 35 Vänersborg.
    Hägglin, Catharina
    Centre for Gerodontology, Public Dental Service, Region Västra Götaland, 402 33 Gothenburg, Department of Behavioral and Community Dentistry, Institute of Odontology, Sahlgrenska Academy, University of Gothenburg, 405 30 Gothenburg,.
    Aspects of Expansive Learning in the Context of Healthy Ageing: A Formative Intervention between Dental Care and Municipal Healthcare2022In: International Journal of Environmental Research and Public Health, ISSN 1661-7827, E-ISSN 1660-4601, Vol. 19, no 3, p. 1089-1089Article in journal (Refereed)
    Abstract [en]

    There are great risks of diseases in the ageing population, and oral diseases are no exception. Poor oral health has profound negative impacts on the quality of life. It is therefore crucial to include the oral health perspective in the care for older adults. To meet the challenges associated with oral health in the ageing population, a formative intervention was launched. The intervention, called the TAIK project (=“Dental hygienist in a municipality organization”, in Swedish: Tandhygienist i kommunal verksamhet), meant that six dental hygienists served non-clinically as oral health consultants in five Swedish municipal organizations. The intervention formed an infrastructure and platform for work that benefits the ageing population and created a new basis for decisions regarding oral health in homecare. The aim of this paper is to explore how aspects of collaboration in an interprofessional and interorganizational intervention may lead to expansive learning. Expansive learning forms the theoretical framework of this study. The dental hygienists and the local head nurses were interviewed individually in-depth. Reflection documents from the dental hygienists were also part of the analyzed data. The conclusion is that the formative intervention was reliant of change which created a foundation for reciprocal understanding that led to expansive learning between dental care and municipal healthcare, with resilience and empowerment as crucial factors

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  • 30.
    Rosenbäck, Ritva Gisela
    et al.
    University West, Department of Engineering Science, Division of Production Systems.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Resilience in keeping the balance between demand and capacity in the COVID-19 pandemic, a case study at a Swedish middle-sized hospital.2023In: BMC Health Services Research, E-ISSN 1472-6963, Vol. 23, no 1, article id 202Article in journal (Refereed)
    Abstract [en]

    BACKGROUND: In pandemics, it is critical to find a balance between healthcare demand, and capacity, taking into consideration the demands of the patients affected by the pandemic, as well as other patients (in elective or emergency care). The purpose of this paper is to suggest conceptual models for the capacity requirements at the emergency department, the inpatient care, and intensive care unit as well as a model for building staff capacity in pandemics.

    METHODS: This paper is based on a qualitative single case study at a middle-sized hospital in Sweden. The primary data are collected from 27 interviewees and inductively analyzed.

    RESULTS: The interviewees described a large difference between the immediate catastrophe scenario described in the emergency plan (which they had trained for), and the reality during the COVID-19 pandemic. The pandemic had a much slower onset and lasted longer compared to, for example, an accident, and the healthcare demand fluctuated with the societal infection. The emergency department and inpatient care could create surge capacity by reducing elective care. Lower inflow of other emergency patients also helped to create surge capacity. The number of intensive care beds increased by 350% at the case hospital. At the same time, the capacity of the employees decreased due to infection, exhaustion, and fear. The study contributes to knowledge of conceptional models and key factors affecting the balance between demand and capacity.

    CONCLUSION: The framework suggests conceptual models for balancing surge capacity during a pandemic Health care practitioners need to provide assumptions of the key factors to find the balance between the demand and capacity corresponding to the reality and maintain the delivery of high-quality healthcare services.

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  • 31.
    Rosenbäck, Ritva
    et al.
    University West, Department of Engineering Science, Division of Production Systems.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Management learning in public healthcare during pandemics2024In: Learning Organization, ISSN 0969-6474, E-ISSN 1758-7905Article in journal (Refereed)
    Abstract [en]

    Purpose:

    This study aims to explore the management learning during a long-term crisis like a pandemic. The paper addresses both what health-care managers have learnt during the COVID-19 pandemic and how the management learning is characterized.

    Design/methodology/approach:

    The paper is based on a qualitative case study carried out during the COVID-19 pandemic at two different public hospitals in Sweden. The study, conducted with semi-structured interviews, applies a combination of within-case analysis and cross-case comparison. The data were analyzed using thematic deductive analysis with the themes, i.e. sensemaking, decision-making and meaning-making.

    Findings:

    The COVID-19 pandemic was characterized by uncertainty and a need for continuous learning among the managers at the case hospitals. The learning process that arose was circular in nature, wherein trust played a crucial role in facilitating the flow of information and enabling the managers to get a good sense of the situation. This, in turn, allowed the managers to make decisions meaningful for the organization, which improved the trust for the managers. This circular process was iterated with higher frequency than usual and was a prerequisite for the managers’ learning. The practical implications are that a combined management with hierarchical and distributed management that uses the normal decision routes seems to be the most successful management method in a prolonged crisis as a pandemic.

    Practical implications:

    The gained knowledge can benefit hospital organizations, be used in crisis education and to develop regional contingency plans for pandemics.

    Originality/value:

    This study has explored learning during the COVID-19 pandemic and found a circular process, “the management learning wheel,” which supports management learning in prolonged crises. © 2024, Ritva Rosenbäck and Ann Svensson.

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  • 32.
    Samuelson, Sarah
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics. Research, Education, Development and Innovation, Primary Health Care, Region Västra Götaland, Vänersborg (SWE).
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svenningsson, Irene
    Sahlgrenska Academy, University of Gothenburg, Gothenburg (SWE); Research, Education, Development and Innovation, Primary Health Care, Region Västra Götaland, Vänersborg (SWE).
    Pennbrant, Sandra
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Learning in living lab collaboration in primary care: a qualitative study2023In: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 35, no 9, p. 218-234Article in journal (Refereed)
    Abstract [en]

    Purpose

    To meet future healthcare needs, primary care is undergoing a transformation in which innovations and new ways of working play an important role. However, successful innovations depend on joint learning and rewarding collaborations between healthcare and other stakeholders. This study aims to explore how learning develops when entrepreneurs, healthcare professionals and older people collaborate in a primary care living lab.

    Design/methodology/approach

    The study had an action research design and was conducted at a clinically embedded living lab at a primary care centre on the west coast of Sweden. Data consisted of e-mail conversations, recordings from design meetings and three group interviews with each party (entrepreneurs, healthcare professionals and older people). Data were analysed with inductive qualitative content analysis.

    Findings

    An overarching theme, “To share each other’s worlds in an arranged space for learning”, was found, followed by three categories, “Prerequisites for learning”, “Strategies to achieve learning” and “To learn from and with each other”. These three categories comprise eight subcategories.

    Originality/value

    This research contributes to knowledge regarding the need for arranged spaces for learning and innovation in primary care and how collaborative learning can contribute to the development of practice.

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  • 33.
    Schoultz, Katarina
    et al.
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Emilsson, Maria
    University West, Department of Health Sciences, Section for nursing - graduate level.
    Nurses’ experiences of using AsthmaTuner: an eHealth self-management system for healthcare of patients with asthma2022In: Digital Health, E-ISSN 2055-2076, Vol. 8Article in journal (Refereed)
    Abstract [en]

    Objective

    This study describes nurses’ experiences of using eHealth for assessment in the healthcare of patients with asthma.

    Methods

    Five nurses with experience of using Asthma Tuner in the healthcare of patients with asthma participated in the study. Individual semi-structured interviews were conducted with the nurses to understand their experiences of using the eHealth system. The transcribed interviews were analyzed using qualitative content analysis.

    Results

    The results show that nurses as well as patients find the tool useful and easy-to-handle. AsthmaTuner gives the nurses access to more and better information about the patients, which facilitates assessments and makes their work more efficient. The patients become more involved in their care, gain increased control and take more responsibility for their illness and treatment.

    Conclusions

    The nurses appreciate eHealth in asthma care. Using AsthmaTuner makes the nurses’ work more efficient and the patients become more involved in their care.

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  • 34. Shubber, Mohammed
    et al.
    Östlind, Tomas
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Larsson, Lena
    Sahlgrenska Academy.
    Acceptance of Video Conferencing in Healthcare Planning in Hospitals2018In: AMCIS 2018 Proceedings, Association for Information Systems, 2018, p. 1-10Conference paper (Other academic)
    Abstract [en]

    Health information technology has become one of the most important resources for the development and improved efficiency of healthcare services. Frail elderly patients is a growing group of people that that requires healthcare. Different care providers have to participate in healthcare planning for frail elderly patients to ensure that the patient is provided with suitable care in his or her home. The use of video conferencing offers great potential for improving the efficiency and effectiveness of healthcare planning sessions, as well as reducing travel expenses. This paper reports from a qualitative study aiming at identifying and analyzing attitudes of hospital professionals, when using video conferencing for healthcare planning. The result indicates that the attitude toward using video conference tools is exclusively positive. The intention to use is high, due to the ability of the technology to make professionals ’ work more efficient, and that the technology can improve patient care.

  • 35.
    Siverbo, Sven
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Andersson, Morgan
    University West, School of Business, Economics and IT, Division of Business Administration.
    Galan, Nataliya
    University West, School of Business, Economics and IT, Division of Business Administration.
    Hellman, Stefan
    University West, School of Business, Economics and IT, Division of Business Administration.
    Jansson, Elisabeth
    University West, School of Business, Economics and IT, Division of Business Administration.
    Lindh, Kristina
    University West, School of Business, Economics and IT, Division of Business Administration.
    Myhrman, Linnea
    University West, School of Business, Economics and IT, Division of Business Administration.
    Nehls, Eddy
    University West, School of Business, Economics and IT, Division of Business Administration.
    Staxäng Torbäck, Louise
    University West, School of Business, Economics and IT, Division of Business Administration.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    #metoo-management2018Book (Other academic)
    Abstract [en]

    Just over a year ago the #metoo movement began, which is a reminder that there are faults in society even if everything looks fine on the surface. There are many signs that #metoo is not a passing phenomenon. This is not a coordinated action with a clear goal, nor is there any one leader of the movement. The #metoo movement is self-organized, a way to make visible what over basically all of human history has been silenced, denied and trivialized, even though everyone has known about it. This report takes a look at the #metoo movement's impact on organisations from a management perspective. We are interested in the phenomenon of "#metoo management", which we define as organisations' work to prevent and deal with sexual harassment (or assault) as a result of the #metoo movement. The primary purpose of the report is to find out if #metoo management exists. The second purpose is to investigate how organisations work with #metoo management. A third purpose is to explain why organisations choose to work with #metoo management in different ways. Based on interviews with representatives of ten organisations, in several cases quite different, we have determined that the #metoo movement has indeed given rise to #metoo management. More precisely, #metoo management refers to a number of different measures and activities. Organisations have restated and specified their policies about sexual harassment. The programs have been given renewed distribution at workplaces and additional measures for program compliance have been taken. Procedures for complaint processing have been developed, trainings have been initiated and risk factors have been identified and reduced. Not least, the occurrence of problems with sexual harassment has been quantified. Somewhat surprisingly, we noted that there was no example that the programs against sexual harassment were evaluated and that plans were lacking for reducing dependency relationships between supervisors and employees in the organisations where these were significant. It is important to emphasize that there are significant differences between organisations in how intensively the work with #metoo management has been pursued. The differences seem to depend on several different factors. One is that the incidence of sexual harassment varies, and another is that organisations make varying assessments of how much damage publicized cases would have on the employer's brand. Additional explanations for the intensity of the work are differences in how ambitious the process was prior to the #metoo movement, and that in certain organisations there is greater awareness of risk factors than in others. Finally, the organisation's size and visibility appear to play a role in that those that are more closely monitored have greater reason to avoid problems that attract negative attention.

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  • 36.
    Snis, Ulrika
    et al.
    University West, Department of Informatics and Mathematics.
    Johansson, Ann
    Collaborative Work in Complex Problem Domains: a case study in thermal spraying1997In: Pro­ceedings of IRIS 20 Social Informatics / [ed] [ed] Braa, K. & Monteiro, E, 1997, Vol. 20, p. 393-405Conference paper (Refereed)
  • 37.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    A New Leadership and its Implications on Professions2014In: International Journal of Complexity in Leadership and Management, ISSN 1759-0256, E-ISSN 1759-0264, Vol. 2, no 4, p. 293-312Article in journal (Refereed)
    Abstract [en]

    Organisations have become more knowledge-intensive and professional during the last decades. Professional work generally has certain specific properties related to its working context. For this study, two different case studies have been conducted within two different types of professions; aircraft maintenance and emergency healthcare, each respectively belonging to two distinct categories of professions: T(hing)- and L(ife)-professions. This paper analyses the importance of management and organisation for the use of information systems within T and L-professions. The aim of this paper is to highlight the specific characteristics for the two different types of professions, T and L, and how they are affected by the organisation and management. A further objective is to derive general challenges regarding professionals' use of information systems, related to the way of managing and organising the professional complex work. Finally, a new leadership for professional organisations is suggested and its implications are discussed.

  • 38.
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    An Approach for Trust and IS Engagement in Professional-Orientated Work2010In: Proceedings of the Sixteenth Americas Conference on Information Systems, Lima, Peru, 2010, p. 1-8Conference paper (Refereed)
    Abstract [en]

    This paper addresses profession-orientated work and the professionals’ involvement and engagement in design and use of information systems. Two ethnographical studies have been performed within different types of professional organizations. Information systems should will reduce the complexity in the professionals’ work, but only if the professionals could trust the usage of information systems. The analysis reveals the importance of the professionals’ engagement in information systems design and use in order to trust the systems integrated in the work.

  • 39.
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    Attitudes to Information Technology Among Healthcare Professions, 20092009In: 17th European Conference on Information Systems / [ed] Newell, S, Whitley, E A, Pouloudi, N, Wareham, J, Mathiassen, L, 2009, p. 2541-2554Conference paper (Refereed)
    Abstract [en]

    The purpose is to explore attitudes towards IT among various categories of health care staff; health care professions. We will identify problem areas that may be the reasons for why different attitudes among different professions at a healthcare organisation exist, and subsequently we will analyse how this may have impact on how to understand and use IT. The research question is: What factors may explain differences regarding attitudes to IT among different professions in a health care organisation? The paper reports from a particular study of the “NU” healthcare organisation in west Sweden. The results reveal two main problem areas: the infrastructural and the socio-organisational, which are discussed as analytical implications for bridging the gaps between different professions in health care organisations.

  • 40.
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    Belonging to T or L-profession?: about professional and organizational challenges for knowledge management2012In: MCIS 2012 Proceedings / [ed] Hakikur Rahman, Anabela Mesquita, Isabel Ramos, Barbara Pernici, 2012, p. 1-14Conference paper (Refereed)
    Abstract [en]

    Organizations have been even more knowledge-intensive and profession-orientated during the last years. Professional work has generally certain specific properties related to its working context. Professions working in organizations will add other dimensions of organization structure, culture, strategy and organizational effectiveness in creating, managing and sharing of knowledge. Two different case studies have been made, within two different work disciplines; within aircraft maintenance and emergency health care. This paper explores the conditions for knowledge management activities within different types of professions in the time- and life-critical work practices. The types of professions are called T- and L-professions. The aim of this paper is to examine the challenges of different types of professions characteristics on the knowledge creation, management and sharing in organizations dealing with time- and life-critical activities. Different characteristics exist of the T- and L-professions, respectively. The differences relate to different challenges within the knowledge management in organizations.

  • 41.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Challenges in Using IT Systems for Collaboration in Healthcare Services2019In: International Journal of Environmental Research and Public Health, ISSN 1661-7827, E-ISSN 1660-4601, Vol. 16, no 10, article id E1773Article in journal (Refereed)
    Abstract [en]

    Frail elderly people refer to multi-diseased and vulnerable patients in need of medication and healthcare. These patients require healthcare from several different healthcare organizations, including hospital care, primary care, and municipal care services. This situation is challenging the capacity of healthcare organizations to manage inter-professional collaboration for person-centered care. This paper aims to identify challenges associated with collaboration between different healthcare organizations, related to the use of IT systems in the daily work practice. The paper was based on a qualitative study, which included three focus group interviews, each lasting for two hours. Each focus group consisted of a hospital physician, a primary care physician, a hospital nurse, a primary care nurse, a municipal home care nurse or an assistant officer, a physical or occupational therapist, and a family member representative. The interviews were analyzed with thematic analysis. Challenges identified in the study include insufficient information exchange, inconsistencies in communication, differences in the use of IT systems, and deficient coordination. The work processes that aim to promote collaboration between different healthcare organizations need to be better organized, and the use of IT systems needs to be better aligned.

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  • 42.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Competence Development for Teachers Within a Digital Inter-professional Community2021In: Lecture Notes in Information Systems and Organisation, ISSN 2195-4968, Vol. 37, p. 99-113Article in journal (Refereed)
    Abstract [en]

    Competence development for teachers is of increasing importance as the use of digital tools poses a challenge to the pedagogical approach within the teaching context in schools. Schools are responsible for ensuring that students are able to use modern technology as tools for searching for knowledge and for communication, as well as for creation and learning. Hence, teachers need to develop their competence in integrating digital technologies into their pedagogical practices. Digital tools function as resources for interaction and collaboration across space and time, and also considerably facilitate inter-professional work and communication. This paper is based on an action-based qualitative study of a Nordic education project that focused on competence development among teachers, and where inter-professional collaboration and the use of digital tools was of great importance. The aim of this paper is to analyze how teachers’ competence development with regard to innovative pedagogical skills can be supported in an inter-professional community of practice, using digital technologies. Different pedagogical approaches, curricular contents, digital resources and organizational conditions were produced in the virtual collaboration within this community of practice.

  • 43.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Creating Innovations by Building Demonstrator Arenas2020In: Proceedings of the 1st International Conference in Accounting and Finance Innovation Business Innovation and Digital Transformation / [ed] Maria Anunciação Bastos, Rui Pedro Marques, Cristina Peguinho & Sandra Caçador, UA Editora , 2020, p. 381-388Conference paper (Other academic)
    Abstract [en]

    Innovations and sustainable businesses are important driving forces in the society. Projects are sometimes financed by the European Union to support universities in developing knowledge based on the needs of the regional society, where small and medium-sized companies as well as public organizations play a vital role for the local employment. This means that universities can strengthen the private companies and public organizations in this digitalization era, based on its specific knowledge and the potential of its competence. This paper reports from a project conducted in a regionof the south west part of Sweden. The aim of the paper is to explore how a university can contribute to the regional society characterized by industrial small and medium-sized companies, in order to reach a more sustainable production and consumption and a healthy population in the society. The creation of simulators and demonstrators have made it possible to design test- and demonstrator arenas, where new ideas can be transformed into practical use.

    The demonstrators have been created based on a resource-effective and a user-friendly perspective, so the products and services should be easy to understand, access, use and maintain. Moreover, an equality perspective has been pervading all the innovations in the project. A university can thereby attract more students and researchers, to increase its collaboration with both national and international universities companies and public organizations, and position its research in an international competitive context. The collaboration between companies, public organizations and academia has made it possible to create competence, and to get ideas for new and innovative business missions and to develop prototypes based on digital simulators.  

  • 44.
    Svensson, Ann
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Development of the Road Carriers Cluster in the Western Region of Sweden2007In: Uddevalla Symposium Tenth Anniversary 2007: Institutions for Knowledge Generation and Knowledge Flows - Building Innovative Capabilities for Regions: Revised papers presented at the 10th Uddevalla Symposium, 14-16 June, 2007, University West, Uddevalla, Sweden / [ed] Iréne Johansson, Trollhättan: University West , 2007, p. 701-712Conference paper (Refereed)
    Abstract [en]

    The road carriers business in West Sweden is described as a cluster of the Swedish business world. This cluster has been exposed to great competitiveness and deregulation during about the last ten years. The road carrier cluster has been analysed by Porter´s diamond model. The preconditions for the successful growth of the cluster are presented. Especially the road carrier cluster´s opportunities and limitations have been taken into consideration. The study has been performed as a literature study, complemented by studies of magazines in the branch. Furthermore three interviews have been performed of an owner of a road carrier firm. One day has been spent as carrying out an ethnographical study as a driver of a trailer truck. The conclusion of the study is that there are many factors influencing the development of the road carriers business. The road carriers business furthermore has a strong influence from the general business cycle.

  • 45.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    How to Evaluate Collaboration within Research and Innovation2018In: Proceedings Cross-Cultural Business Conference 2018 / [ed] Margarethe Überwimmer, Robert Füreder, Martina Gaisch, Shaker Verlag, 2018, p. 319-327Conference paper (Other academic)
    Abstract [en]

    To improve and strengthen regional development is often subject of political decisions. This is thesituation within the European Union, to increase innovation in SMEs. SMEs need access to knowledge,competence and collaboration, in order to increase their opportunities to develop competitiveness inproducts higher up in the value chain. The increasing rate of change in society also creates needs ofdecreasing the time from knowledge development to ready products to the market. Ongoing evaluationis prevalent in many research and development projects today in order to follow up the intended results.The ongoing evaluation could contribute to increase the efficiency and effectiveness of a specificinnovation project by highlight areas of improvement and needs of development. The purpose of thispaper is to analyze how collaboration within research and innovation can be evaluated, using a specificinnovation project as an example. Qualitative methods have been used for the data collection andanalysis, based on documents, interviews and participation in various activities. An intervention theory iscreated, as interpreted and structured based on information from documents and interviews. Theintervention theory should be further refined, and could be used to select important aspects of theinnovation project for the further evaluation. The intervention theory can be used to evaluate the causesand effects, and if the innovation project is reaching its intended final achievements and results.

  • 46.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    How to Evaluate Collaboration within Research and Innovation2020In: Journal of International Business Research and Marketing, ISSN 1849-8558, Vol. 5, no 3, p. 21-25Article in journal (Refereed)
    Abstract [en]

    To improve and strengthen regional development is often subject of political decisions. This is the situation within the European Union, to increase innovation in SMEs. SMEs need access to knowledge, competence and collaboration, in order to increase their opportunities to develop competitiveness in products higher up in the value chain. The increasing rate of change in society also creates needs of decreasing the time from knowledge development to ready products to the market. Ongoing evaluation is prevalent in many research and development projects today in order to follow up the intended results. The ongoing evaluation could contribute to increase the efficiency and effectiveness of a specific innovation project by highlight areas of improvement and needs of development. The purpose of this paper is to analyze how collaboration within research and innovation can be evaluated, using a specific innovation project as an example. Qualitative methods have been used for the data collection and analysis, based on documents, interviews and participation in various activities. An intervention theory is created, as interpreted and structured based on information from documents and interviews. The intervention theory should be further refined, and could be used to select important aspects of the innovation project for the further evaluation. The intervention theory can be used to evaluate the causes and effects, and if the innovation project is reaching its intended final achievements and results.

  • 47.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Identifying motives for implementing ehealth by using activity theory2020In: Sustainability, E-ISSN 2071-1050, Vol. 12, no 4, p. 1-11, article id 1298Article in journal (Refereed)
    Abstract [en]

    eHealth interventions are utilized as a solution to address the current demographic challenges in society, as the number of old people increases. Thus, working life, work practice, and professional requirements needed for providing healthcare services will be transformed. The aim of this paper is to explore contradictive motives regarding the professionals’ work practice when introducing innovative eHealth technologies in Scandinavian healthcare services at a municipal level. The study is based on two qualitative group interviews where nurses, assistant nurses, occupational and physiotherapists, as well as project managers participated. Two persons from an IT department were also interviewed. The interviews were analyzed by thematic analysis. The activity theory is used to explore the individuals’ different contradictive motives in this work practice. The work practice consists of a collaborative activity, where expansive learning is important in this transformation of work to obtain a sustainable society. The motives identified in this study are to (1) improve quality of life for the patients, (2) create attractive and interesting work for the employees, (3) save money for the municipality, (4) learn about new technology, and (5) use the municipality’s resources effectively. 

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  • 48.
    Svensson, Ann
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Instructional-design theories applied on a web-based learning application2008In: Proceedings - International Conference on Information Technology: New Generations, ITNG 2008,  Fifth International Conference on7-9 April 2008, 2008, p. 845-850Conference paper (Other academic)
  • 49.
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    Kunskapsintegrering med informationssystem i professionsorienterade praktiker2012Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis is based on a professional perspective in the use of information systems. Information systems for knowledge integration in professional practices constitutes of dynamics for management and organization, where the professional work practice and information systems can be developed together. This thesis is started out from studies of two different professional work practices, aircraft maintenance and emergency health care, as both can be characterized as time- and life critical. The two different professional work practices can be seen as two different profession types. The four research questions in this thesis are:

    What importance do the characteristics for T- and L-professions have, respectively, on the use of information systems?

    What general challenges can be derived from professions’ use of information systems?

    What importance do the management and organization have for T- and L-professions, respectively, on the use of information systems?  

    How can the use of information systems be organized in order to facilitate knowledge integration within professional work practices?

    Two case studies with ethnographical influences have been conducted where the two different profession types constitute two defined cases.  These studies were initially inductive and exploratory, for then becoming more explanatory and somewhat normative at the final stage. One of the studies was conducted within the aircraft maintenance performed at the Swedish Airforce in cooperation with Volvo Aero Corporation. The other study was conducted within the Emergency Health Care incorporated in the NU Health Care, in Västra Götaland, Sweden.

    The contribution of the thesis is aimed at showing that professional characteristics are important for trust, sense-making and engagement for, and in use of information systems. The thesis shows the need for seeing structures between professions and management as crucial for knowledge integration with information systems, where a new integrated leadership is suggested. This new integrated leadership is important for guiding the knowledge integration. Moreover, the thesis suggests a new approach to knowledge integration in order to bridge organic boundaries and limitations. This approach is called transact. Transacts within professional work practices are important in order to develop existing and future use of information systems as well as to integrate information systems into the complex work, so it can be effectively performed, with a high quality.

  • 50.
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    On organization of professions related to IS use2013In: Proceedings IRIS 36:: August 11-14 2013 at Gran, Norway University of Oslo, department of informatics / [ed] Bratteteig, Tone, Aanestad, Margunn & Skorve, Espen, 2013, p. 67-84Conference paper (Other academic)
    Abstract [en]

    Organizations have been more knowledge-intensive and professional during the last decades. Professional work has generally certain specific properties related to its working context. Two different case studies have been conducted within two different work disciplines; aircraft maintenance and emergency health care. The two different types of professions are called T(hing)- and L(ife)-professions. This paper analyses the importance of management and organization of T and L-professions respectively, for their use of information systems. The aim of this paper is to highlight the specific characteristics for two different types of professions, T and L, and how they are affected by the organization and management. The aim is also to derive general challenges according to professionals' use of information systems, related to the way of managing and organizing the professional work.

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