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  • 51.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    An enhanced communication model2007Ingår i: Proceedings of 30th Information Systems Research Seminar in Scandinavia: IRIS 30 / [ed] Tarja Tiainen, Hannakaisa Isomäki,Mikko Korpela, Anja Mursu, Pirkko Nykänen,Minna- Kristiina Paakki & Samuli Pekkola, University of Tampere , 2007, s. 1135-1144Konferensbidrag (Refereegranskat)
    Abstract [en]

    The concept of information is often taken for more or less granted in research about information systems. This paper introduce a model starting with Shannon and Weaver’s data transmission model and ends with knowledge transfer between individual persons. The model is in fact an enhanced communication model giving a framework for discussing problems in the communication process. A specific feature of the model is the aim for providing design guidelines in designing the communication process. The article ends with identifying a need for develop the model further to incorporate also communication within and between organisations of different kinds.

     

     

  • 52.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik. Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    An Enhanced Communication Model2009Ingår i: International Journal of Digital Accounting Research, ISSN 1577-8517, E-ISSN 2340-5058, Vol. 9, s. 31-43Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The concept of information is often taken for more or less granted in research about information systems. This paper introduces a model starting with Shannon and Weaver data transmission model and ends with knowledge transfer between individual persons. The model is in fact an enhanced communication model giving a framework for discussing problems in the communication process. A specific feature of the model is the aim for providing design guidelines in designing the communication process. The article ends with identifying a need for develop the model further to incorporate also communication within and between organisations of different kinds.

  • 53.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Becoming Professor: With Almost no Publications2017Ingår i: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 29, nr 1, s. 135-160Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Abstract. I consider my career as rather exceptional. I think I am the only living person in Sweden who achieved a professor chair with only one international journal publication; a publication I use as an example of a totally incomprehensible text! The following is the storyof how I achieved this. I first describe two important issues that have governed my decisionsin the career: Being interpretivist in a dominating positivist research paradigm and my decision not to publish. This is important for understanding my interpretation of what was happening. Then I describe the four universities where I have worked, first by providing the story, then describing how the discipline developed at that place and finally some reflections on the research we conducted. I summarize by giving an historic overview of informatics as Iperceive it after 44 years of teaching and finally I reflect upon my career according to my goals.

  • 54.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Framework for Knowledge Transfer between Organisations2007Ingår i: Uddevalla Symposium Tenth Anniversary 2007: Institutions for Knowledge Generation and Knowledge Flows - Building Innovative Capabilities for Regions: Revised papers presented at the 10th Uddevalla Symposium, 14-16 June, 2007, University West, Uddevalla, Sweden. / [ed] Iréne Johansson, Trollhättan: University West , 2007, s. 387-398Konferensbidrag (Refereegranskat)
    Abstract [en]

    The concept of information is often taken for more or less granted in research about information systems. This paper introduce a model starting with Shannon and Weaver´s data transmission model and ends with knowledge transfer between individual persons. The model is in fact an enhanced communication model giving a framework for discussing problems in the communication process. A specific feature of the model is the aim for providing design guidelines i designing the communication process. The article ends with identifying a need for develop the model further to incorporate also communication within and between organisations of different kinds.

  • 55.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    "Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies"2010Ingår i: Online information review (Print), ISSN 1468-4527, E-ISSN 1468-4535, Vol. 35, nr 5, s. 819-821Artikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 56.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Investigation of scientific background for the IRIS community: evaluation of method2016Ingår i: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, August 7-10, 2016. Ljungskile, Sweden: Electronic Proceedings / [ed] Pareto, Lena, Svensson, Lars, Lundin, Johan, Lundh Snis, Ulrika, Trollhättan, 2016, s. 1-13Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    In IRIS business meeting 2015 it was decided that we should undertake a description of 40 years of trends, topics, theories and methods used by the IRIS community. In this paper a method for doing such an investigation is described and the problem of the paper is to find ways of improving it. This is done in a pilot investigation, which is evaluated. The conclusion is that at least one more test need to be done. 

  • 57.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Nu går drevet…2010Ingår i: Digital Life - magasinet för en digital livsstil, nr 4, s. 13-13Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 58.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Om faran med för många uppgifter2007Ingår i: Digital Life, nr 1, s. 15-Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 59.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik. Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Om intellektuell upphovsrätt2007Ingår i: Digital life : magasinet för en digital livsstil, nr 11Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 60.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik. Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    The new informatics revolution - not2008Ingår i: Proceedings of the 31th Information Systems Research Seminar in Scandinavia, IRIS 31: Public systems in the future – possibilities, challenges and pitfalls, Åre, 2008Konferensbidrag (Refereegranskat)
    Abstract [en]

    Systems development seems to be taught in a very traditional way in the Swedish unversities. It is supposed that an inhouse development starting from scratch will be at hand. This is shown using an investigation of current books in the area, of contemporary educations in systems deveopment. But the needs from the business word are different and this is shown in an investigation of job advertisments in Sweden. The conclusion is that informatics as subject is at a deep crise: We educate students for a work that was at hand in the 80´s and not for the 21st century!

  • 61.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Varför vill ingen läsa IT?2007Ingår i: Digital life : magasinet för en digital livsstil, nr 10Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 62.
    Flensburg, Per
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik. Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Bernhard, Irene
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, politik och ekonomi.
    Nåfors, Annika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    IT-Supported Work Processes for Contact Services in Swedish Municipalities: The Initial Design Steps2009Ingår i: Proceedings of ECIME 2009. The 3rd European Conference on Information Management and Evaluation held at the University of Gothenburg, Sweden on 17-18 September 2009 / [ed] Jan Ljungberg & Kerstin Grundén, Göteborg: Göteborgs universitet , 2009, s. 497-503Konferensbidrag (Refereegranskat)
    Abstract [en]

    A contact service in a municipality is a place where the citizens can apply for processing of their claims concerning municipal jurisdiction. Examples could be application for a place at pre-school, planning permission or change of dustbin etc. The clerks at the contact centre should be able to provide immediate service in most of the matters. This requires the work-process for each matter to be known. Before starting of a contact service this knowledge existed in the administration for the actual claim. In many cases it was tacit and not described. This paper discusses the problem of making this knowledge explicit and described in order to be used at the contact service. Issues concerning work organisation, personnel and job satisfaction are recognised, but not in focus. Instead our focus lies on the work content, processing of the claims, which the clerks are dealing with. It is a qualitative study, based upon three existing contact services and one, which is in the design phase. We start with a brief discussion of different types of knowledge, related to classical epistemologies within the organisation area (Nonaka & Takeuchi, Brown & Duguid, Cook & Brown, Polyani, etc). Based upon empirical material from the cases we identify some typical knowledge categories. It might be general knowledge about rules, procedures and such things; it might be experience-based knowledge from previous claims, typical claims and work praxis developed over time. It might also be knowledge about the specific citizen and about the specific application. But it can also be totally new categories. Two categories we are pretty sure to identify are matter-oriented knowledge, concerning the actual matter and procedural knowledge, concerning the processing of the matter-oriented knowledge. In our previous research about work-flow four levels have been identified and we suspect the same basic reasoning might apply here.

  • 63.
    Flensburg, Per
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik. Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Kurti, Arianit
    Social Informatics in the Future2006Ingår i: Social informatics: An Information Society for All? Proceedings of the Seventh International Conference on Human Choice and Computers (HCC7), IFIP TC 9, Maribor, Slovenia, September 21–23, 2006 / [ed] Berleur Jacques, Impagliazzo, John, Nurminen Markku I., Boston, USA: Springer Boston , 2006, s. 87-96Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    When Internet in the middle of the 1990s made its breakthrough a revolution occurred compared to the industrial revolution. Suddenly the cost for information transport was reduced to almost zero and genuinely new opportunities arose. Work, that can be performed by unskilled workers, are outsourced and the focus is on the business process. This requires a genuine new way of doing business; we see a need for trust, loyalty, and sharing of values. Education of users at the workplace will be a major concern and a common language and a mutual and deep understanding of the concepts and social contexts used is a prerequisite. A 3D apple model for context is described. For defining the social context, a user centred approach must be used. We need genuinely new informatics paradigms adapted to the network economy. This requires a massive re-education of all workers, both white and blue collar. To sum it all up: Reliable and sustainable production, availability of reliable information, trust, and flexibility are the means for us to survive in this new economy.

  • 64.
    Flensburg, Per
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik. Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Milrad, Marcelo
    Center for Learning and Knowledge Technologies (CeLeKT), Växjö University.
    Current approaches to network-based learning in Scandinavia (Guest Editorial)2007Ingår i: Journal of Educational Technology & Society, ISSN 1176-3647, E-ISSN 1436-4522, Vol. 10, nr 4, s. 1-2Artikel i tidskrift (Refereegranskat)
  • 65.
    Flensburg, Per
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Mosnik, Gunnar
    Institutionen för ingenjörsvetenskap, Linnéuniversitet.
    Bernheim, Bo-Göran
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    On process modelling between contact centres and administrations in Swedish municipalities2010Ingår i: Proceedings of the 33rd IRIS Seminar. 2010 / [ed] Hanne Westh Nicolajsen, John Persson, Lise Heeager, Gitte Tjørnehøj, Karlheinz Kautz, Peter Axel Nielsen, Rebild, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    Establishing contact centres in municipalities is a contemporary issue. Many

    municipalities started establishing contact centres as the municipalities face towards the

    environment. A problem often neglected is the integration of the contact centre with the other

    administrations of the municipality. Our focus lies on designing common processes in the

    municipality for ensuring an information flow between the contact centre and the administrations.

    Derived from the empirical data, the authors present a model with the purpose to establish

    processes, which might reduce conflicts between the contact centre and the administrations. A

    focus is on the use of naming and tagging matters. The model is based upon the use of ontologies

    of the clerks working with a matter in a workflow. One characteristic of this model is that the

    ontologies are developed in close cooperation with the clerks. 

  • 66.
    Forssell Eriksson, G.
    et al.
    Ytterbyskolan, Kungälv .
    Svensson, Ann
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Coping Skills of Students in Synchronous Computer-Mediated Communication2013Ingår i: ICERI2013 Proceedings, 2013, s. 1210-1216Konferensbidrag (Refereegranskat)
    Abstract [en]

    Interactive and communicative situations within social environments are prerequisites for learning in collaboration. Synchronous computer-mediated communication is often used as a means to achieve active learning in collaboration. Synchronous communication thus offers the opportunity to actively engage students in collaborative learning activities. This paper is based on an ethnographic case study of synchronous communication between students in the lower secondary school collaborating in a cross-border project involving Danish, Norwegian and Swedish students. The project is aimed to promote the students in their Scandinavian intercomprehension skills using their own native languages when the students are collaborating in different joint projects. The aim of the paper is to analyze the characteristics of the coping skills of the students within a collaborating learning project using synchronous computer-mediated communication.One of the students in each group in each of the collaborating countries acted as a group leader, decided in advance. The students were also prepared in advance of what to synchronously discuss with their collaborating Scandinavian student groups. However, a critical part of the synchronous collaboration was the assignment for the group collaboration leader. It has been obvious that the student assigned for the role really is coping with this situation. The group collaborating leader has to take initiative, relate the discussion to the actual subject, distribute the word between the participants, ask questions and distribute the questions between the students in the different collaborating countries speaking different neighbor languages. To help in this situation is to have visible name tags on each student. A prerequisite is that the group collaboration leaders have to have the social skills as self-esteem, empathy, emotional intelligence as well as problem solving. Thus, these students need different types of cognitive, affective and social skills related to cope with a real situation performed synchronously with support of information and communication technology. Some students sometimes prove specific coping skills in this real context in the school and are not necessarily those students who are the most skilled within their native language.The engagement from the teachers is of vital importance for the students' active participation in the synchronous collaboration. Therefore the teachers have to take part in the background in each room in the different countries within the collaborating computer-mediated synchronous session. This will imply a more serious and engaged participation of all the students. The instructional strategies and advices the students got from the teachers in advance were of significant importance. Moreover, the teachers' engagement also has an impact on the students' sense of trust and security between each other and between the students in each collaborating country within the synchronous communication.

  • 67.
    Francisco, R.
    et al.
    Unisinos University, Brazil.
    Klein, A. Z.
    Unisinos University, Brazil.
    Engeström, Y.
    University of Helsinki, Finland.
    Sannino, Annalisa
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik. University of Tampere, Finland Center for Research on Activity, Development and Learning (CRADLE), Finland; Rhodes University, South Africa.
    Knowledge on the move: Expansive learning among mobile workers2018Ingår i: Online Collaboration and Communication in Contemporary Organizations / [ed] Ditte Kolbaek, IGI Global, 2018, s. 179-200Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    Mobile workers are professionals who frequently work on the move, far from a fixed workplace, often performing knowledge-intensive activities. Mobility challenges creation and sharing of knowledge among these professionals, and the existing literature lacks powerful theoretical frameworks conducive to creating supportive learning pathways for them to meet these challenges. This chapter is a theoretical and practical contribution to fill this gap by analyzing a case of expansive learning initiated by mobile workers themselves. Based on longitudinal participant observation, the study traces the steps undertaken by these professionals to create a new artifact that helped them to know what, when, where, and how they needed to perform their work activities. © 2018, IGI Global. All rights reserved.

  • 68.
    Fritzon, Anders
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Wester, Linn
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Säkerhetsaspekterna med "Bring Your Own Device": Hur företag hanterar egna enheter på arbetsplatsen, samt säkerheten som krävs för en tryggare arbetsplats2015Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [sv]

    2007 skapades en helt ny marknad av mobiltelefoner som vi idag kallar smartphones. Eftersom smartphones utvecklats i en rasande fart, har också ny teknik och säkerhetsfrågor kommit upp till ytan för företag att ta tag i. "Bring Your Own Device" (BYOD) är ett begrepp som används då företag låter sina anställda använda sina egna mobila enheter på arbetet eller när de anställda använder arbetets mobila enheter för privat bruk. Sedan 2009 har "Bring Your Own Device" gjort att företag börjat tänka på och planera sin verksamhet efter den trådlösa tekniken som idag används dygnet runt, och detta har gjort att informations-säkerheten har hamnat i fokus. Att BYOD blivit såpass stort har gjort att nya styrdokument och säkerhetsfrågor hamnat mer i fokus hos företagen som använder sig av BYOD. Konsekvenser, hot och risker är sådant som företagen måste vara medvetna om när de skall använda sig av BYOD i sin verksamhet. I denna undersökning intervjuades fem företag inom olika storlekar och branscher för att skapa en uppfattning om hur svenska företag hanterar BYOD och dess säkerhetsaspekter. Insamling av informationen kan leda till ökad medvetenhet hos andra företag och visa på varför de kan behöva införa BYOD. Innebörden av BYOD var oklar för företagen, då den stora frågan var om den anställda var tvungen att äga sin enhet eller om företaget kunde äga den. Syftet med denna rapport var att bidra med kunskap om hur företag hanterar BYOD och om de känner till vilka konsekvenser som kan uppstå kring IT- säkerhetsfrågor. De svar som undersökningen gav var om företagen använder sig av BYOD, hur de använder sina mobila enheter vid uppkoppling till olika nätverk, samt hur företagen tillhandahåller säkerheten för att minimera riskerna som kan alstras när företagen använder sig av BYOD. Säkerheten är hela tiden i fokus hos företagen och de är medvetna om konsekvenserna som kan uppstå om inte säkerheten fungerar inom företaget. Mindre företag har enklare att använda sig av BYOD då de hanterar en mindre mängd information. Skyddar sig inte företagen kan de drabbas av virus och andra hot, vilket företagen var fullt medvetna om samt dess konsekvenser.

  • 69.
    Fröjdendahl, Richard
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Catwalk på webben: En studie om en produktorienterad användarupplevelse2016Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [sv]

    Returer är ett stort problem kostnadsmässigt för en webbshop. Syftet med denna studien var att undersöka ifall extra funktioner utöver produktbilder hos en webbshop hade någon inverkan på konsumenternas positiva upplevelser av sökandet efter kläder, samt om funktionen påverkar deras trygghet i deras handlandet. Detta för att se om antalet returer rent teoretiskt skulle kunna minska. Funktionen som undersöktes heter catwalk, och är en videofilm där en modell visar upp ett klädesplagg i rörelse. Sex stycken tjejer i åldern 20-35 år observerades då de sökte efter kläder, samt intervjuades angående de-ras upplevelser av catwalk-funktionen som webbshopen erbjuder. Resultatet visar på att deltagarna upplevde sig få större hjälp att bedöma en produkt innan ett köp, och en större trygghet i deras handlande på webshoppen. Genom upplevelser som dessa så kan konsumenternas lust att returnera varor minska. Funktionen i fråga användes som mest frekvent i slutskedet av ett produktval, och kunde liknas vid ett provrum i en klädbutik. Funktionen är ett tydligt tecken på User experience (UX).

  • 70.
    Gabrys, Piotr
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Införande av IT-system i kommunala organisationer: Faktorer som kan påverka resultatet2014Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [sv]

    Införandet av ett IT-system är en socioteknisk förändring som ställer många krav på en orga-nisation om det ska betraktas som framgångsrikt. Det finns utmaningar av både teknisk, social och organisatorisk karaktär. I beskrivningar av lyckade systeminföranden framträder ofta fak-torer som påverkade införandets framgång. Syftet med uppsatsen är att få kunskap om dessa faktorer och hur de kan påverka systeminföranden i kommunala organisationer. I detta arbete identifieras dessa faktorer som kallas framgångsfaktorer i teori och genom studier av verkliga omständigheter i organisationer. Faktorerna undersöks och kunskap om dem samlas och pre-senteras. Arbetet genomförs som en kvalitativ intervjuundersökning av två

    organisationer i två mindre kommuner med stora erfarenheter av systemimplementationer. De personer som intervjuades hade varierande roller inom organisationen och olika erfarenheter av införande-processen. Som resultat presenteras respondenternas upplevelser, erfarenheter och synpunkter på implementationer rörande områden som till exempel systemets användbarhet, ledarskap, utbildning och engagemang.

    I arbetet framkommer faktorer som uppfattas ha bidragit till framgång, till exempel ledning-ens stöd och engagemang, teknisk stabilitet och användardeltagande. De viktigaste slutsat-serna av arbetet är att flera framgångsfaktorer som beskrivs i studier från andra typer av orga-nisationer även återfinns i kommunala organisationer. Faktorer som påverkar systeminföran-dens framgång återfinns i områden som organisation, kompetens, systemets användbarhet och systemanvändarna. Det förekommer olika metoder för utvärdering, och olika definitioner av framgång, därför är framgångsfaktorer inte generella genvägar till framgång utan snarare un-derlag för arbete före, under och även efter systeminföranden. De specifika omständigheterna vid varje systeminförande och organisationens övergripande strategi för system- och verksam-hetsutvecklingsarbete kan variera, och påverka faktorernas effekter.

  • 71.
    Gellerstedt, Martin
    Högskolan Väst, Institutionen för ekonomi och informatik, Avd för informatik.
    Partitioning reference values of several Gaussian subpopulations with unequal prevalence - A procedure with computer program support2006Ingår i: Clinical Chemistry and Laboratory Medicine, Vol. 44, nr 10, s. 1258-1263Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Background: To be able to interpret laboratory values, it is essential to develop population-based reference intervals. A crucial consideration is whether a reference interval should be divided into subpopulations or not, so-called partitioning. There are established methods for deciding whether partitioning should be done or not. However, these methods are only applicable when partitioning into two subpopulations is considered. The primary aim of this study was to suggest a procedure that was also valid for several subpopulations. The method assumes that these subpopulations are Gaussian. Furthermore, a secondary aim was to provide a tailor-made computer program to support calculations. Methods: The fundamental idea is to partition reference intervals if the proportions of the distributions of the subpopulations outside the combined reference limit deviate from the nominal value of 0.025. This is made possible by finding the combined reference interval using an equation solver algorithm. Results: It was found that an equation solver algorithm could easily identify the combined reference interval when combining two or more subpopulations, even if these subpopulations had unequal prevalences. It was also found that this could be done even if the ratio between samples does not reflect the ratio between prevalences. Using this algorithm, it was possible to study whether the proportion outside the combined reference limits in any of several subpopulations deviated from the nominal 0.025 by such a magnitude that partitioning was recommended. When similar figures to those found in earlier studies with other methods were tested, the procedure showed consistent results with these methods. The procedure was also found to be applicable when several subpopulations were considered. As a practical result of the study, a tailor-made computer program was developed and is now provided over the Internet. Conclusions: The suggested procedure could serve as an alternative or complement to existing methods. The procedure provides calculations of the combined reference interval, even if sample fractions do not reflect prevalence fractions. The important advantage with the suggested procedure is the generalisation to the situation when several Gaussian subpopulations, possibly with unequal prevalences, are considered. Finally, since a tailor-made computer program is provided, the procedure is simple to use. © 2006 by Walter de Gruyter.

  • 72.
    Gellerstedt, Martin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Partitioning reference values of several Gaussian subpopulations with unequal prevalence--a procedure with computer program support2006Ingår i: Clinical Chemistry and Laboratory Medicine, ISSN 1434-6621, E-ISSN 1437-4331, Vol. 44, nr 10, s. 1258-63Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    BACKGROUND: To be able to interpret laboratory values, it is essential to develop population-based reference intervals. A crucial consideration is whether a reference interval should be divided into subpopulations or not, so-called partitioning. There are established methods for deciding whether partitioning should be done or not. However, these methods are only applicable when partitioning into two subpopulations is considered. The primary aim of this study was to suggest a procedure that was also valid for several subpopulations. The method assumes that these subpopulations are Gaussian. Furthermore, a secondary aim was to provide a tailor-made computer program to support calculations. METHODS: The fundamental idea is to partition reference intervals if the proportions of the distributions of the subpopulations outside the combined reference limit deviate from the nominal value of 0.025. This is made possible by finding the combined reference interval using an equation solver algorithm. RESULTS: It was found that an equation solver algorithm could easily identify the combined reference interval when combining two or more subpopulations, even if these subpopulations had unequal prevalences. It was also found that this could be done even if the ratio between samples does not reflect the ratio between prevalences. Using this algorithm, it was possible to study whether the proportion outside the combined reference limits in any of several subpopulations deviated from the nominal 0.025 by such a magnitude that partitioning was recommended. When similar figures to those found in earlier studies with other methods were tested, the procedure showed consistent results with these methods. The procedure was also found to be applicable when several subpopulations were considered. As a practical result of the study, a tailor-made computer program was developed and is now provided over the Internet. CONCLUSIONS: The suggested procedure could serve as an alternative or complement to existing methods. The procedure provides calculations of the combined reference interval, even if sample fractions do not reflect prevalence fractions. The important advantage with the suggested procedure is the generalisation to the situation when several Gaussian subpopulations, possibly with unequal prevalences, are considered. Finally, since a tailor-made computer program is provided, the procedure is simple to use.

  • 73.
    Gellerstedt, Martin
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Babaheidari, Said Morad
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Svensson, Lars
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    A first step towards a model for teachers' adoption of ICT pedagogy in schools.2018Ingår i: Heliyon, E-ISSN 2405-8440, Vol. 4, nr 9, artikel-id e00786Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    It is important to identify and understand important factors underpinning the integration of information and communication technology (ICT) in schools. And, it is important that ICT is adopted in a sound pedagogical manner. The aim with this study was to suggest a model for the actual use of ICT in schools and how it may be related to important factors such as technological pedagogical expectations. The design of the model was inspired by TAM2 and UTAUT models, but with some modifications. We have developed a model which highlight the pedagogical aspects beyond the technical ones. Furthermore, our suggested model also include the adoption of digital techniques in everyday life as a potential predictor of adoption of ICT at work. The sample consists of 122 teachers and we analyzed the model with a structural equation model. This study contributes with a suggested model including a new construct for measuring expected performance from a technological pedagogical point of view. This new construct was a significant predictor to actual use of ICT in school. Furthermore we also developed a new construct for adoption of ICT in everyday life, which also was a significant predictor to actual use of ICT in school.

  • 74.
    Gellerstedt, Martin
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Bång, Angela
    Herlitz, Johan
    Could a computer based system including a prevalence function support emergency medical system and improve allocation of life support level?2006Ingår i: European Journal of Emerging Medicine, ISSN 0969-9546, Vol. 13, nr 5, s. 290-294Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Objectives: To evaluate whether a computer-based decision support system could be useful for the emergency medical system when identifying patients with acute myocardial infarction (AMI) or life-threatening conditions and thereby improve the allocation of life support level.

    Methods: Patients in the Municipality of Goteborg who dialled the dispatch centre due to chest pain during a period of 3 months. To analyse the relationship between patient characteristics (according to a case record form used during an interview) and the response variables (AMI or life-threatening condition), multivariate logistic regression was used. For each patient, the probability of AMI/life-threatening condition was estimated by the model. We used these probabilities retrospectively to allocate advanced life support or basic life support. This model allocation was then compared with the true allocation made by the dispatchers.

    Results: The sensitivity, that is, the percentage of AMI patients allocated to advanced life support, was 85.7% in relation to the true allocation made by the dispatchers. The corresponding sensitivity regarding allocation made by the model was 92.4% (P=0.17). The specificity was also slightly higher for the model allocation than the dispatcher allocation. Among the 15 patients with AMI who were allocated to basic life support by the dispatchers, nine died (eight during and one after hospitalization). Among the eight patients with AMI allocated to basic life support by the model, only one patient died (in hospital) (P=0.02).

    Conclusion: A computer-based decision support system including a prevalence function could be a valuable tool for allocating the level of life support. The case record form, however, used for the interview can be refined and a model based on a larger sample and confirmed in a prospective study is recommended.

  • 75.
    Grimsell, Fredrik
    Högskolan Väst, Institutionen för ingenjörsvetenskap, Avd för data- och elektroteknik.
    Virtuella maskiner: Jämförelse av olika värd- och gästoperativsystem2014Självständigt arbete på grundnivå (högskoleexamen), 5 poäng / 7,5 hpStudentuppsats (Examensarbete)
    Abstract [sv]

    Virtualisering är ett koncept där flertalet servrar skall kunna bli installerade på samma fysiska enhet och därigenom använda sig av samma hårdvara. Vilket leder till att hårdvaran utnyttjar sin fulla kapacitet, detta betyder således för företag att de ej behöver införskaffa fysiska komponenter till varje enskild server.

    Arbetet syftar på en undersökning av två olika operativsystem, Windows 7 och CentOS, hur de i fyra möjliga kombinationer agerar både värd- och gästoperativsystem och även deras processor belastas när TCP trafik som skickas i form av en dataström till varje enskild virtuell maskin.

    De fyra olika kombinationerna fick en TCP dataström på samma storlek skickat till sig under loppet av en specifik tid. Detta lämnade ett antal toppar på processoranvändningen i procent. Topparna lästes av vid mätningarna av de fyra maskiner och jämfördes sedan med varandra.

    Med de förutsättningarna i projektet så blev Windows 7 som värdoperativsystem och CentOS som gästoperativsystem den kombinationen som använde sig av lägst processorkraft. Motsatsen, CentOS som värdoperativsystem och Windows 7 som gästoperativsystem visade sig vara sämst och utnyttjade ungefär tre gånger så mycket processorkapacitet än den kombination som hade bäst värden använde

  • 76.
    Gripple, Johan
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medieproduktion.
    Ohlsson, Anders
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medieproduktion.
    Retorik och semiotik i reklam: En jämförelse mellan tidningsannonser och internetbanners2009Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [sv]

    Reklam är något vi kommer i kontakt med dagligen mer eller mindre överallt. Den återfinns i olika medier, såsom tidningar, TV, radio, internet, mobiltelefoner etc. Målet med denna undersökning är ett ta reda på om det finns några återkommande skillnader i hur reklam utformas i olika medier, utifrån retoriska och semiotiska teorier. Två skilda medier har valts ut för en jämförelse, tidningsannonser och internetbanners. Undersökningen har baserats på totalt tio kvalitativa bildanalyser. För att få en spridning på analysmaterialet har fem olika branscher valts ut efter uppsatta urvalskriterier. Från varje bransch har en utvald annons från tidningar respektive internet bildat fem parmatchningar som har analyserats med hjälp av en bildanalysmodell. Resultatet av undersökningen visade konkret att det finns återkommande skillnader eftersom tidningsannonserna innehåller mer text och fler argument än internetbanners. Vidare finns det också en skillnad mellan medierna då tidningsannonser har en tendens till att innehålla fler retoriska figurer än vad internetbanners gör. En möjlig anledning till att det var mindre text i internetbanners skulle kunna härledas till fenomenet Banner blindness likaså skillnaderna som finns mellan medierna.

  • 77.
    Grisot, Miria
    et al.
    Kristiania University College, Oslo, Norway.
    Lindroth, Thomas
    University of Gothenburg, Gothenburg, Sweden.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Patient Generated Data And Affordances: Conversation Cues In Clinical Decision Making2018Ingår i: Proceedings from the annual NOKOBIT conference held at Svalbard the 18th-20th of September 2018, 2018, Vol. 26, s. 1-10, artikel-id 542Konferensbidrag (Refereegranskat)
    Abstract [en]

    An increasing number of systems support the use of patient-generated data in patient-provider collaboration.However, there is yet limited understanding of how patient-generated data impact the way healthpersonnel work with data in clinical decision-making processes, and whether patient-generated data mightbe able to support clinical processes, for instance by providing evidence for diagnoses, treatment monitoring,or recovery. In this paper, we explore the use of patient-generated data in clinical decisions in twocase studies. In the first case an App is used by patients in cancer rehabilitation to track their pain levels,frequency of specific events, and symptoms. Rather than requiring patients to remember past events at thetime of the visit, patients can use the App to register events as they happen. In the second case an App isused in conjunction with a set of digital medical devices to track a defined set of parameters in remote carefor patients with chronic conditions. Both Apps are designed with the aim to improve data accuracy andensure data quality. Our findings show that beside gaining data quality and accuracy, patient generateddata work as conversational cues in the context of the interaction between patients and health personnel.This finding is relevant as it shows that patient generated data need to be treated not just as facts but ascues or as an affordance for patient-provider dialogue. Based on this understanding, we identify threedesign implications for Apps for patient-generated data to support patient-provider dialogue.

  • 78.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    A Social Perspective on Implementation of e-Government: A Longitudinal Study at the County Administration of Sweden2009Ingår i: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 7, nr 1, s. 65-76Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    longitudinal study of implementation of e-Government at the County Administration of Sweden was analysedcand discussed from a social perspective. Two interview studies at the legal and traffic departments were compared.Interviews were made with decision makers, handling officers and administrative assistants focussing on socialcconsequences of work situations, work processes and quality of e-services to the clients. The MOA-model was used as a frame of reference for the study. According to the analysis, coping and sense making strategies by the respondents increased. e-Government made demands for new competencies for employees and clients. Internal and external digital divides are social consequences of the implementation of e-services. Management increased their focus on efficiency aspects related to e-Government. There is a need to integrate competence of social aspects into the development process of e-Government. The users were aware of the importance of social aspects of IT implementation. There is a need for competence development of social consequences related to IT implementation also for development personnel and different interest groups

  • 79.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    A Study Circle Approach for Competence Development of e-Government Implementation2010Ingår i: Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research and Projects of IFIP EGOV2010 and ePart 2010 / [ed] Chappelet, Jean-Loup, Glassey, Olivier, Janssen, Marijn, Macintosh, Ann, Scholl, Jochen, Tambouris, Efthimios, Wimmer, Maria, A., Berlin: Springer , 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    Implementation of e-Government means cultural changes involving changes of attitudes and competences, apart from technological changes. An interview study of a web-based course for issues related to implementation of e-Government at the County Academy of Sweden is described and analysed. The course was developed with a study circle pedagogical approach. Interviews were made with eighteen respondents from different authorities, different geographical locations and different professional roles. The respondents were especially positive to the group discussions of the studied course. The discussions were relevant for support of behaviour changes and competence development related to implementation of e-Government. A study circle approach could be relevant in order to encourage development-oriented learning needed for implementation of e-Government. There is also a need for pedagogical learning of producers and organisers of web-based education in public organisation, in order to make them conscious about the importance of different pedagogical approaches for different education objectives.

  • 80.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    An Evaluation Model for CSCW Systems2002Ingår i: Ninth European Conference on Information Technology Evaluation / [ed] Brown, Ann, Remenyi, Dan, Reading, UK: MCIL , 2002, s. 181-188Konferensbidrag (Refereegranskat)
    Abstract [en]

    CSCW systems usually involve complex informal communication between several users at different geographical locations. An evaluation model focussing especially on organisational and social aspects is the MOA-E model. This model is used for the evaluation of the use of videoconferences for healthcare planning. The case study has a multi-method approach with the combination of participated observation, interviews and questionnaire. The use of the MOA-E model has contributed to a comprehensive understanding of the case study.

  • 81.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och informatik.
    An Evaluation Model for Work-Integrated Learning2003Ingår i: Proceedings of E-Learn 2003 World Conference on E-Learning in Corporate, Government, Healthcare, & Higher Education / [ed] Rossett, Allison, Norfolk, USA: Association for the Advancement of Computing in Education , 2003, s. 217-224Konferensbidrag (Refereegranskat)
    Abstract [en]

    An evaluation study of the development and test of a work-integrated e-learning course for dealing with official registers at the Swedish County Administration is presented and discussed. An evaluation model MOA-L was used as a frame of reference for the evaluation study, In this model especially the work situation, the work process and the quality of the service are focussed, when a new e-learning course is introduced. The use of the model contributed with an understanding of the norms and routines in the community of practice dealing with official registers. Further evaluation work is needed in order to examine effects of the individual learning on the organisational learning and work culture.

  • 82.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och informatik.
    Back-office Implementation of E-Government: A Learning Process2007Ingår i: Proceedings of the 7th European Conference on e-Government / [ed] Remenyi, 2007, s. 201-208Konferensbidrag (Refereegranskat)
    Abstract [en]

    An interview study of back-office aspects of eGovernment implementation at the County Administration of Sweden is analysed and reported. The aim of the interviews was to identify attitudes towards the implementation of eGoverment and competence development needs. The respondents were very aware of social aspects of eGovernment.  The implementation of eGovernment means a cultural change of attitudes, knowledge and competence for the personnel. Different perspectives from users and providers could be reasons behind neglecting social aspects. The respondents requested a bottom-up strategy of the implementation work. Participation of users in project work and thorough analysis of work culture, work routines before implementation could make focus of implementation work more relevant and make the implementation to a learning process for the users and increase their motivation. A web-based study circle focussing on eGovernment was developed and implemented in the organisation, as a consequence of the results from the interview study. A study circle could be one way of competence development stimulate development-oriented learning by the personnel (compared with adaptive learning). Competence development for eGovernment should be seen as process development where many educational initiatives could be combined in different blended learning situations.

     

  • 83.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Competence Development of E-Government: A Study Circle Approach2012Ingår i: Handbook for E-Government in Emerging Economies Adoption, Continuance usage, e-Participation, and legal frameworks / [ed] Bwalya, Kevin Joseph, Zulu, S. F., IGI Global , 2012, s. 591-604Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    Implementation of e-Government means cultural changes involving changes of attitudes and competences, apart from technological changes. There is a need for competence development of employees and citizens using relevant educational forms and pedagogical approaches. An interview study of a web-based course for issues related to implementation of e-Government is described and analysed. The course was developed with a study circle pedagogical approach. Interviews were made with eighteen respondents from different authorities, different geographical locations and different professional roles. The respondents were especially positive to the group discussions of the studied course. The discussions were relevant for support of behaviour changes and competence development related to implementation of e-Government. A study circle approach could be relevant in order to encourage development-oriented learning needed for implementation of e-Government. There is also a need for pedagogical learning of producers and organisers of web-based education in public organisation, in order to make them conscious about the importance of different pedagogical approaches for different education objectives.

                         

  • 84.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    E-learning at work: Towards a participative approach2009Ingår i: E-Learning and Digital Media, ISSN 2042-7530, E-ISSN 2042-7530, Vol. 6, nr 2, s. 206-220Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    A case study focusing on learning outcomes from a web-based course and integration ofn new knowledge into work practices at the County Administration of Sweden is analysed. The study has a process-orientated longitudinal character combining different methodological approaches. The current work situation of the workers was studied using interviews. A questionnaire was distributed to the first hundred learners after they had passed the course. Telephone interviews were then made a month after the course. The respondents were more positive with respect to the usefulness of the course for their work immediately after completing the course, compared with their interview responses a month later. When they answered the questionnaire they also thought it was easier to get time for the course, than they indicated later in the telephone interviews. Likely reasons for this discrepancy are considered. The study shows the risk of obtaining inflated positive judgements of a course when the evaluation is made immediately following course completion. Instead, a processoriented evaluation is recommended, evaluating both the work situation before the course, the comprehension of the course immediately after the course has been passed, and evaluation a month after the course has been passed. Although a majority of the learners had an overall positive judgement of the course, about half of them had not applied the new knowledge to their work, a month after thecourse. A participative approach with discussions in local work groups before and after the course supported by local management, is proposed in order to facilitate integration of knowledge from the course into the work practices.

  • 85.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    E-Learning Processes in Organisations2004Ingår i: Proceedings of ED-Media 2004 World Conference on Educational Multimedia, Hypermedia and Telecommunications / [ed] Cantoni, Lorenzo, McLoughlin, Catherine, 2004Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this article two different types of e-learning processes in organisations are presented and discussed; adaptive and development-oriented learning. Both adaptive and development-oriented learning are seen as complementary. Two evaluation studies of IT-mediated learning illustrate these types of learning. Consciousness of these types of learning could lead to appropriate design of web-based courses and the organising of project work, supporting both organisational and individual learning processes.

  • 86.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Evaluation of Contact Centre Implementation in a Swedish Municipality with Focus on Social Aspects2010Ingår i: Proceedings of the 10th European Conference on e-Government / [ed] O’Donnell, David, Limerick: Academic Publishing International , 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    A case study of the implementation of a contact centre in a Swedish municipality was analysed and discussed. The MOA-E model was used as a theoretical frame of reference of the study. In the study mainly social consequences from the perspective of the employees were focussed. Semi-structured interviews were made with managers and employees at the contact centre and the governmental agencies. Negative attitudes from handling officers at governmental agencies affected were one of the most difficult problems to solve when the contact centre was implemented. Some reasons behind the negative attitudes were related to fears for loosing work tasks or even loose their jobs and to professionalization struggles. The management had their main focus on the employees at the contact centre during the implementation process compared with the professionals at the governmental agencies. A lack of management attention caused a feeling of inadequacy among some professionals at the governmental agencies. There is a need for more focus from management also on work aspects at the governmental agencies during the implementation process of the contact centre. The management need also to be more aware of social aspects affecting the implementation process. Increased user participation during the implementation could be a way to increase the motivation and lead to more positive attitudes.

     

  • 87.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Evaluation of eGovernment Implementation from a Social Perspective2008Ingår i: Proceedings of the 2nd European Conference on Information Management and Evaluation / [ed] Remenyi, Dan, Reading, UK: Academic Publishing Limited , 2008, s. 203-210Konferensbidrag (Refereegranskat)
    Abstract [en]

    An interview study focussing on experiences of the on-going implementation of eGovernment for the County Administration of Sweden is presented and discussed. The study was made during 2007 in the region of West Gotaland. Eighteen interviews were made with different personnel groups in the traffic and legal departments. The interviews especially focussed on experience of the implementation and social consequences of work situations, work processes and customer services. A new electronic system for dealing with official matters has been implemented at the legal authority. They have also implemented e-services for security guards and foundations. Implementation of e-services for drivers' licence applications was in progress at the traffic authority. According to the results some social consequences are benefits, such as fast, efficient treatment of e-services, facilitating the handling process from both a citizen's and an employee's perspective. But other aspects are barriers, such as risks for a more stressful job, and more impersonal, slow routines for manual applications from citizens and an increased schism among different user groups. Therefore, it is important to integrate knowledge about social aspects into implementation processes, in order to get more overall positive consequences for work situations, work processes and services to the client.

  • 88.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och informatik.
    Evaluation of E-Learning at Work: Methodological Aspects2007Ingår i: Proceedings of the European Conference on Information Management and Evaluation / [ed] Remenyi, Dan, 2007, s. 189-198Konferensbidrag (Refereegranskat)
    Abstract [en]

    An internally developed web-based course (Diabas) at the County Administration of Sweden was analysed. The course focussed on dealing with official records in the organisation. The evaluation model MOA-L was used as a theoretical frame of reference and the use of the model was process-oriented. The current work situation was studied before the course. A questionnaire was distributed to the first hundred learners after they had passed the course. A phone interview was then made a month after they had passed the course. The main focus of the evaluation was the usefulness of the course, for the learners’ ordinary work. The respondents were more positive to the usefulness of the course when they answered the questionnaire compared with the phone interviews a month later. They also thought it was easier to get time for the course, when they answered the questionnaire, compared with answers from phone interviews. Probable reasons for this discrepancy are discussed. Some conclusions of the study are that traditional ways of carrying out course evaluations immediately after a course has been passed may not be relevant for evaluation of internal courses at work. The study shows the risk of more positive judgements of the course when the evaluation was made immediately after the course had been passed. Instead a process-oriented evaluation is recommended, evaluating both the work situation before the course, the comprehension of the course immediately after the course has been passed, and also evaluation about a month after the course has been passed in order to examine the relevance of the course for the learners ordinary work. Other important aspects that could affect attitudes towards the course are whether the participation in the course is voluntary or cogent, and whether the contents of the course is properly adjusted to the pre-knowledge level of the student.

  • 89.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Evaluation of e-Learning in Health Care: A Qualitative Approach2009Ingår i: World Conference on E-Learning in Corporate, Government, Healthcare, & Higher Education: E-Learn 2009 / [ed] Bastiaens, Theo, Dron, Jon, Xin, Cindy, 2009Konferensbidrag (Refereegranskat)
    Abstract [en]

    An interactive web-based course was studied with the aim to improve the behaviour of health care professionals when they interact with disabled patients. The course was offered to about 45.000 employees within the health care sector in a region of Sweden. According to a survey most respondents showed a positive attitude towards the course, but only four respondents had changed their behaviour towards disabled due to the course. A qualitative study was then made focussing on the reasons behind the fact that very few of the respondents changed their behaviour after the course, and what aspects did affect the total impact of the course. Aspects that influenced the total impact were engagement of management and co-ordinators, the relevance of the course contents for the work, the organisation of the studies, the aim and marketing of the course, time aspects, and the study form of the course.

     

  • 90.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Evaluation of the Development Process of a CSCW System for Health Care Planning2006Ingår i: Proceedings of the 13th European Conference on Information Technology Evaluation / [ed] Remenyi, Dan, Brown, Ann, 2006, s. 274-282Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this article an evaluation study of the development and test of a CSCW system for health care planning, is reported. The system supports the co-operative health care planning process for hospital care, primary care and municipality organised care. A CSCW system often affect informal aspects of work, and the use of the evaluation model MOA-E contributed to explain the logics of a CSCW system focussing on both work situation of the individuals, work process and quality produced to the patients. The system development was criticised for taking too long time by the stakeholders. They did not seem to understand the special characteristics of developing a CSCW system compared with a more traditional system. The evaluation model contributed to explain for the long time used for developing the system. Interviews with test users focussed their experiences of the development process. Much time has been spent on analysis of the work routines in the development work in an iterative “learning by doing” process. This participate development work has served as a learning process for the participants. The participative development style seems to be relevant for CSCW systems, but is more time consuming compared with traditional systems development.

  • 91.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Evaluation of the Development Process of a CSCW System for Health Care Planning2008Ingår i: Communication in Dependability and Quality Management International Journal (CDQM), ISSN 1450-7196, Vol. 11, nr 1, s. 87-97Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this article an evaluation study of the development and test of a CSCW system for health care planning, is reported. The system supports the co-operative health care planning process for hospital care, primary care and municipality organised care. A CSCW system often affect informal aspects of work, and the use of the evaluation model MOA-E contributed to explain the logics of a CSCW system focussing on both work situation of the individuals, work process and quality produced to the patients. The system development was criticised for taking too long time by the stakeholders. They did not seem to understand the special characteristics of developing a CSCW system compared with a more traditional system. The evaluation model contributed to explain for the long time used for developing the system. Interviews with test users focussed their experiences of the development process. Much time has been spent on analysis of the work routines in the development work in an iterative “learning by doing” process. This participate development work has served as a learning process for the participants. The participative development style seems to be relevant for CSCW systems, but is more time consuming compared with traditional systems development.

     

  • 92.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Evaluation of the use of videoconferences for healthcare planning2001Ingår i: Health Informatics Journal, Vol. 7, nr 2, s. 71-80Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The use of CSCW systems in general involves complex informal communication between many users at different geographical places. An evaluation strategy of such systems has to be complex and focussing especially on organisational and social aspects. The MOA-E evaluation model is used for the evaluation of the use of videoconferences for health care planning. The case study has a multi-method approach with the use of participated observation, interviews and questionnaire. If the patients are not healthy enough personnel meetings are found as more appropriate than videoconferences for health care planning. The case study could be seen as a “critical case” for the use of videoconferences for elderly persons. The MOA-E model has contributed to a comprehensive understanding of the case study.

  • 93.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Implementation of a contact Centre in a Swedish Municipality2011Ingår i: Proceedings of the 11th European Conference on e-Government / [ed] Klun, Maja, Decman, Mitja and Jukic, Tina., Reading, UK: Academic Publishing Limited , 2011, s. 296-303Konferensbidrag (Refereegranskat)
    Abstract [en]

    Implementation of a contact centre (CC) in a Swedish municipality was analysed and discussed. Interviews were made with 16 respondents in different organizational units and positions. The implementation of CC was successful so far, but it will be a challenge to have continuous learning possibilities for the municipality guides, in order to avoid future monotonous work situations. There was an alternation between a top down and bottom up approach in the implementation work. There was even a need for increased focus on back-office and social aspects in the further implementation work. There was also a need to communicate personnel strategies related to the transfer of work tasks from the administrations and CC, in order to reduce anxiety and concerns about change of work situations for the handling officers. There were some problems with different mental images among the handling officers and the project management regarding the vision for the implementation.  There was also a need for more co-operation between the project team and the handling officers in order to have a more homogenous implementation process at the different units. Furthermore, there was a need for increased competence development education of the handling officers. E-learning combined with group discussions could be relevant educational forms.

  • 94.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Implementation of "Vision of E-Government 2007" at the County Administration of Sweden2005Ingår i: / [ed] Irani, Z., Elliman, T., Sarikas, O.D., London, England: Brunel University , 2005Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this article a current interview study is presented and discussed. A vision of E-government was formulated by the County Administration of Sweden and should be implemented at the end of 2007. The interviews focus on knowledge and attitudes towards E-government of personnel in the organisation, before implementation. The respondents mainly had a positive attitude towards E-government, although they also mentioned some negative aspects. The results of the study indicate that the implementation of the vision of “E-Government 2007” need to focus more on information, attitudes, and work culture issues, than on pure technology issues. Web-based information and education could be used in flexible forms, such as study circles, for the work-integrated learning needed in the implementation process.

  • 95.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Integration of e-learning outcomes into work processes2011Ingår i: Eleed. e-learning & education., Vol. 7Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Three case studies of in-house developed e-learning education in public organizations with different pedagogical approaches are used as a starting point for discussion regarding the implementation challenges of e-learning at work. The aim of this article is to contribute to the understanding of integrating mechanisms of e-learning outcomes into work processes in large, public organizations. The case studies were analyzed from a socio-cultural perspective using the MOA-model as a frame of reference. Although the pedagogical approaches for all of the cases seemed to be relevant and most of the learners showed overall positive attitudes towards the courses, there were problems with integration of the e-learning outcomes into work processes. There were deficiencies in the adaption of the course contents to the local educational needs. There was also a lack of adjusting the local work organization and work routines in order to facilitate the integration of the e-learning outcomes into the work processes. A lack of local management engagement affected the learners’ motivation negatively. Group discussions in local work groups facilitated the integration of the e-learning outcomes. Much of the difficulties of integrating e-learning outcomes into work processes in big organizations are related to the problems with adjusting centrally developed e-learning courses to local needs and a lack of co-operation among among the developers (often IT-professionals) and the Human Resources Department of the organizations.

  • 96.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och informatik.
    Is videoconference a useful tool for co-ordinated health care planning?: An evaluation study in progress2000Ingår i: Proceedings of the 23rd Information System Research Seminar in Scandinavia: Doing IT together / [ed] Svensson, Lars, Snis, Ulrika, Sörensen, Carsten, Fägerlind, Hanna, Lindroth, Thomas, Magnusson, Maria, Östlund, Christian, Uddevalla: Laboratorium for Interaction Technology University of Trollhättan Uddevalla , 2000, s. 1385-1400Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this article, some initial results from an evaluation study of test work in progress with videoconferences for co-ordinated health care planning are reported and discussed. Two wards at the hospital of Alingsås in Sweden participate in the test, as well as some staff from the municipality of Vårgårda. The MOA-U model is used as an evaluation model. The patient perspective is especially focussed, but the experiences from the staff also are studied. Methods that are used in the evaluation work are participating observation, interviews and an inquiry.

  • 97.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    MOA - An Evaluation Model for Implementation and Use of IT in Organizations2009Ingår i: Proocedings of the 3rd European Conference on Information Management and Evaluation (ECIME) / [ed] Remenyi, Dan, Reading, UK: Academic Publishing Limited , 2009, s. 187-194Konferensbidrag (Refereegranskat)
    Abstract [en]

    MOA is an evaluation model for implementation of IT in organisations, developed by the author. The model has been used for several evaluation studies, and has been slightly modified in order to be useful for different fields of informatics.  The MOA-E model has been used for case studies within the field of Computer-Supported Co-operative Work and implementation of e-Government. The MOA-L model has been used for case studies within the field of e-Learning at work for web-based internally developed courses. The MOA model has also been used as a scenario model (MOA-S). The basic model primarily focuses on the three different aspects work processes (from a management perspective), work situations (from the perspectives of the employees) and quality of services (or product) produced (from the perspective of the customers/clients or patients). The model has mainly been used in a process-oriented way, studying implementation and use at different stages of the development process. The aim of the paper is to describe the model and the main experiences from the use of the model. Some experiences from the use of the model are usefulness for many different fields of informatics and flexibility. The model combines simplicity and complexity in a flexible way. The focus on different perspectives of the model facilitates the design of technology, organisation (and education) leading to a “win-win”-scenario for the different interest groups, and also the evaluation of consequences for different interest groups.

  • 98.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och informatik.
    MOA-E, An Evaluation Model for CSCW Systems2001Ingår i: Proceedings of the 24th Information Systems Research Seminar in Scandinavia / [ed] Björnestrand, Solveig, Moe, Richard, E., Mörch, Anders, I., Opdahl, Andreas, L., 2001, s. 631-644Konferensbidrag (Refereegranskat)
    Abstract [en]

    The use of CSCW systems in general involves complex informal communication between any users at different geographical places. An evaluation strategy of such systems has to be complex and focussing expecially on organisational and social aspects. The MOA-E evaluation modell is used for the evaluation of the use of videoconferences for health care planning. The case study has a multi-method approach with the use of participated observations, interviews and questionnaire. If the patients are not healthy enough personnel meetings are found as more appropriate than videoconferences for health care planning. The case study could be seen as a "critical case" for the use of videoconferences for elderly persons. The MOA-E model has contributed to a comprehensive understanding of the study.

  • 99.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    MOA-S A Scenario Model for Integrating Work Organization Aspects into the Design Process of CSCW Systems2000Ingår i: IFIP TC WG8.2 International Working Conference on the Social and Organizational Perspective on Research and Practice in Information Technology / [ed] Baskerville, Richard, Stage, Jan, DeGross, Janice, I., ssachusetts, USA: Kluwer Academic Publishers , 2000, s. 409-428Konferensbidrag (Refereegranskat)
    Abstract [en]

    Scenarios using the MOA-S model is proposed as a method for discussion and design of the future work organisation of CSCW systems The CSCW technology has the potential to enable a flexible design of the organisation as it can be used for more flexible communication patterns than before. We still have, however, lack of methods for the design process of CSCW systems. A case study is presented of the development and test of a prototype in Lotus Notes for dealing with social insurance matters within the Swedish Social Insurance Board. The focus of the case study is on integration of work organisation aspects into the development process of CSCW systems. Different design of the technology and the organisation could affect the work organisation as well as efficiency and quality aspects.

     

  • 100.
    Grundén, Kerstin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    New Organizational Forms can Emerge when CSCW systems are Implemented in the Swedish Social Insurance Board1999Ingår i: Proceedings of the 22nd Information Systems research Seminar in Scandinavia: Enterprise Architectures for Virtual Organisations / [ed] Käköla, Timo, K., Jyväskylä, Finland: Jyväskylä University Printing House , 1999, s. 377-398Konferensbidrag (Refereegranskat)
    Abstract [en]

    The CSCW technology enables a flexible design of the organisation compared with the old technology. New organisation forms emerge that are flexible, boundless and process-oriented. In this article a case study is presented of the development and test of a prototype in Lotus Notes for dealing with social insurance matters within the Swedish Social Insurance Board. The focus of the case study is on integration of work organisation aspects into the development process of CSCW systems. The design of the technology and the organisation could affect the work organisation of the individual as well as efficiency and quality aspects. Scenarios are proposed as a technique for discussion and design of the future work organisation of CSCW systems.

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