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  • 51.
    Flensburg, Per
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Framework for Knowledge Transfer between Organisations2007In: Uddevalla Symposium Tenth Anniversary 2007: Institutions for Knowledge Generation and Knowledge Flows - Building Innovative Capabilities for Regions: Revised papers presented at the 10th Uddevalla Symposium, 14-16 June, 2007, University West, Uddevalla, Sweden. / [ed] Iréne Johansson, Trollhättan: University West , 2007, p. 387-398Conference paper (Refereed)
    Abstract [en]

    The concept of information is often taken for more or less granted in research about information systems. This paper introduce a model starting with Shannon and Weaver´s data transmission model and ends with knowledge transfer between individual persons. The model is in fact an enhanced communication model giving a framework for discussing problems in the communication process. A specific feature of the model is the aim for providing design guidelines i designing the communication process. The article ends with identifying a need for develop the model further to incorporate also communication within and between organisations of different kinds.

  • 52.
    Flensburg, Per
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    "Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies"2010In: Online information review (Print), ISSN 1468-4527, E-ISSN 1468-4535, Vol. 35, no 5, p. 819-821Article, book review (Other (popular science, discussion, etc.))
  • 53.
    Flensburg, Per
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Nu går drevet…2010In: Digital Life - magasinet för en digital livsstil, no 4, p. 13-13Article in journal (Other (popular science, discussion, etc.))
  • 54.
    Flensburg, Per
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Om faran med för många uppgifter2007In: Digital Life, no 1, p. 15-Article in journal (Other (popular science, discussion, etc.))
  • 55.
    Flensburg, Per
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Om intellektuell upphovsrätt2007In: Digital life : magasinet för en digital livsstil, no 11Article in journal (Other (popular science, discussion, etc.))
  • 56.
    Flensburg, Per
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    The new informatics revolution - not2008In: Proceedings of the 31th Information Systems Research Seminar in Scandinavia, IRIS 31: Public systems in the future – possibilities, challenges and pitfalls, Åre, 2008Conference paper (Refereed)
    Abstract [en]

    Systems development seems to be taught in a very traditional way in the Swedish unversities. It is supposed that an inhouse development starting from scratch will be at hand. This is shown using an investigation of current books in the area, of contemporary educations in systems deveopment. But the needs from the business word are different and this is shown in an investigation of job advertisments in Sweden. The conclusion is that informatics as subject is at a deep crise: We educate students for a work that was at hand in the 80´s and not for the 21st century!

  • 57.
    Flensburg, Per
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Varför vill ingen läsa IT?2007In: Digital life : magasinet för en digital livsstil, no 10Article in journal (Other (popular science, discussion, etc.))
  • 58.
    Flensburg, Per
    et al.
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Bernhard, Irene
    University West, Department of Economics and IT, Division of Law, Politics and Economics.
    Nåfors, Annika
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    IT-Supported Work Processes for Contact Services in Swedish Municipalities: The Initial Design Steps2009In: Proceedings of ECIME 2009. The 3rd European Conference on Information Management and Evaluation held at the University of Gothenburg, Sweden on 17-18 September 2009 / [ed] Jan Ljungberg & Kerstin Grundén, Göteborg: Göteborgs universitet , 2009, p. 497-503Conference paper (Refereed)
    Abstract [en]

    A contact service in a municipality is a place where the citizens can apply for processing of their claims concerning municipal jurisdiction. Examples could be application for a place at pre-school, planning permission or change of dustbin etc. The clerks at the contact centre should be able to provide immediate service in most of the matters. This requires the work-process for each matter to be known. Before starting of a contact service this knowledge existed in the administration for the actual claim. In many cases it was tacit and not described. This paper discusses the problem of making this knowledge explicit and described in order to be used at the contact service. Issues concerning work organisation, personnel and job satisfaction are recognised, but not in focus. Instead our focus lies on the work content, processing of the claims, which the clerks are dealing with. It is a qualitative study, based upon three existing contact services and one, which is in the design phase. We start with a brief discussion of different types of knowledge, related to classical epistemologies within the organisation area (Nonaka & Takeuchi, Brown & Duguid, Cook & Brown, Polyani, etc). Based upon empirical material from the cases we identify some typical knowledge categories. It might be general knowledge about rules, procedures and such things; it might be experience-based knowledge from previous claims, typical claims and work praxis developed over time. It might also be knowledge about the specific citizen and about the specific application. But it can also be totally new categories. Two categories we are pretty sure to identify are matter-oriented knowledge, concerning the actual matter and procedural knowledge, concerning the processing of the matter-oriented knowledge. In our previous research about work-flow four levels have been identified and we suspect the same basic reasoning might apply here.

  • 59.
    Flensburg, Per
    et al.
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Kurti, Arianit
    Social Informatics in the Future2006In: Social informatics: An Information Society for All? Proceedings of the Seventh International Conference on Human Choice and Computers (HCC7), IFIP TC 9, Maribor, Slovenia, September 21–23, 2006 / [ed] Berleur Jacques, Impagliazzo, John, Nurminen Markku I., Boston, USA: Springer Boston , 2006, p. 87-96Chapter in book (Other academic)
    Abstract [en]

    When Internet in the middle of the 1990s made its breakthrough a revolution occurred compared to the industrial revolution. Suddenly the cost for information transport was reduced to almost zero and genuinely new opportunities arose. Work, that can be performed by unskilled workers, are outsourced and the focus is on the business process. This requires a genuine new way of doing business; we see a need for trust, loyalty, and sharing of values. Education of users at the workplace will be a major concern and a common language and a mutual and deep understanding of the concepts and social contexts used is a prerequisite. A 3D apple model for context is described. For defining the social context, a user centred approach must be used. We need genuinely new informatics paradigms adapted to the network economy. This requires a massive re-education of all workers, both white and blue collar. To sum it all up: Reliable and sustainable production, availability of reliable information, trust, and flexibility are the means for us to survive in this new economy.

  • 60.
    Flensburg, Per
    et al.
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Milrad, Marcelo
    Center for Learning and Knowledge Technologies (CeLeKT), Växjö University.
    Current approaches to network-based learning in Scandinavia (Guest Editorial)2007In: Journal of Educational Technology & Society, ISSN 1176-3647, E-ISSN 1436-4522, Vol. 10, no 4, p. 1-2Article in journal (Refereed)
  • 61.
    Flensburg, Per
    et al.
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Mosnik, Gunnar
    Institutionen för ingenjörsvetenskap, Linnéuniversitet.
    Bernheim, Bo-Göran
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    On process modelling between contact centres and administrations in Swedish municipalities2010In: Proceedings of the 33rd IRIS Seminar. 2010 / [ed] Hanne Westh Nicolajsen, John Persson, Lise Heeager, Gitte Tjørnehøj, Karlheinz Kautz, Peter Axel Nielsen, Rebild, 2010Conference paper (Refereed)
    Abstract [en]

    Establishing contact centres in municipalities is a contemporary issue. Many

    municipalities started establishing contact centres as the municipalities face towards the

    environment. A problem often neglected is the integration of the contact centre with the other

    administrations of the municipality. Our focus lies on designing common processes in the

    municipality for ensuring an information flow between the contact centre and the administrations.

    Derived from the empirical data, the authors present a model with the purpose to establish

    processes, which might reduce conflicts between the contact centre and the administrations. A

    focus is on the use of naming and tagging matters. The model is based upon the use of ontologies

    of the clerks working with a matter in a workflow. One characteristic of this model is that the

    ontologies are developed in close cooperation with the clerks. 

  • 62.
    Forssell Eriksson, G.
    et al.
    Ytterbyskolan, Kungälv .
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    Coping Skills of Students in Synchronous Computer-Mediated Communication2013In: ICERI2013 Proceedings, 2013, p. 1210-1216Conference paper (Refereed)
    Abstract [en]

    Interactive and communicative situations within social environments are prerequisites for learning in collaboration. Synchronous computer-mediated communication is often used as a means to achieve active learning in collaboration. Synchronous communication thus offers the opportunity to actively engage students in collaborative learning activities. This paper is based on an ethnographic case study of synchronous communication between students in the lower secondary school collaborating in a cross-border project involving Danish, Norwegian and Swedish students. The project is aimed to promote the students in their Scandinavian intercomprehension skills using their own native languages when the students are collaborating in different joint projects. The aim of the paper is to analyze the characteristics of the coping skills of the students within a collaborating learning project using synchronous computer-mediated communication.One of the students in each group in each of the collaborating countries acted as a group leader, decided in advance. The students were also prepared in advance of what to synchronously discuss with their collaborating Scandinavian student groups. However, a critical part of the synchronous collaboration was the assignment for the group collaboration leader. It has been obvious that the student assigned for the role really is coping with this situation. The group collaborating leader has to take initiative, relate the discussion to the actual subject, distribute the word between the participants, ask questions and distribute the questions between the students in the different collaborating countries speaking different neighbor languages. To help in this situation is to have visible name tags on each student. A prerequisite is that the group collaboration leaders have to have the social skills as self-esteem, empathy, emotional intelligence as well as problem solving. Thus, these students need different types of cognitive, affective and social skills related to cope with a real situation performed synchronously with support of information and communication technology. Some students sometimes prove specific coping skills in this real context in the school and are not necessarily those students who are the most skilled within their native language.The engagement from the teachers is of vital importance for the students' active participation in the synchronous collaboration. Therefore the teachers have to take part in the background in each room in the different countries within the collaborating computer-mediated synchronous session. This will imply a more serious and engaged participation of all the students. The instructional strategies and advices the students got from the teachers in advance were of significant importance. Moreover, the teachers' engagement also has an impact on the students' sense of trust and security between each other and between the students in each collaborating country within the synchronous communication.

  • 63.
    Fritzon, Anders
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Wester, Linn
    University West, Department of Economics and IT, Divison of Informatics.
    Säkerhetsaspekterna med "Bring Your Own Device": Hur företag hanterar egna enheter på arbetsplatsen, samt säkerheten som krävs för en tryggare arbetsplats2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In 2007, a whole new market of mobile phones was created, which we today call smartphones. As smartphones developed at a furious pace, new technology and security issues also surfaced for companies. Since 2009, "Bring Your Own Device" (BYOD) made companies start thinking and plan their activities for the wireless technology that we use all the time, and this caused information security to come into focus. BYOD has become so much larger that it has meant a new creation of policy documents and safety issues that are coming into focus among companies that use BYOD. Consequences, threats, risks, etc. are things that companies need to be aware of if they are going to use BYOD in their businesses. By interviewing five different companies of different sizes and industries, an impression of how Swedish companies manage BYOD and its security aspects can be determined. While providing clear facts, one can also increase awareness among other companies and help the thinking about why they should adopt BYOD into a company. BYOD was difficult for the companies to define. Should employees own a device or could a company own a device and the employees use it? The purpose of this report is to contribute knowledge about how companies manage BYOD, and if they know what the consequences for safety are that may arise. This study provides the following results, if the companies use BYOD and if so, how they use their mobile devices when connecting to different networks. And how companies provide security to minimize the risks that can be generated when companies make use of BYOD. Safety is always a focus of companies and they are aware of the consequences that may occur if security does not functions within the company.

    Safety is always in focus of the companies and they are aware of the consequences that may occur if the security functions within the company. Smaller companies find it easier to use a BYOD approach in dealing with less information within the company. If companies are not protected, they can suffer from threats and viruses even though they were fully aware of the consequences.

  • 64.
    Fröjdendahl, Richard
    University West, Department of Economics and IT, Division of Media and Design.
    Catwalk på webben: En studie om en produktorienterad användarupplevelse2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The cost of returns is a big problem for a webshop. The purpose of this studie was to examine a user-experience related function on a webshop with clothes, additional to regular product pictures. It takes a closer look at a function called catwalk, which is a video where a model shows off clothes in movement. This studie was created with the purpose to see if this function could have any impact on the consumers positive experiences within searching for a specific product, in this case clothes. It also observes if the function provides a safer feeling for the consumer when it comes to evaluate a potential item for purchase. This, to see if the amount of return products eventually could be reduced. Six girls in the age span of 20-35 years old was observed when they searched for clothes, and afterwards they was interviewed about their thoughts of the catwalk-function. Results ars showing that the participants was given a safer feeling when it came to choosing the right product, and was given more help in the search progress. By experiences like these, the consumers desire to return a product reduces. The function was used mainly in the ending process of selecting a product, and could be compared to a changing room in a physical clothing store. This function is a distinct indication of user-experience (UX).

  • 65.
    Gabrys, Piotr
    University West, Department of Economics and IT, Divison of Informatics.
    Införande av IT-system i kommunala organisationer: Faktorer som kan påverka resultatet2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    An implementation of an IT system is a socio-technical change that places many demands on the organization if the implementation is to be considered successful. There are challenges of both the technical, social and organizational nature. Descriptions of the implementations that were perceived as successful often refers to common factors that contributed to the successful implementation, so-called success factors. The purpose of this work is to obtain knowledge about those factors and how they can affect system implementations in municipal organiza-tions. In this work those so-called success factors are identified based on theory and studies of practical circumstances in organizations. The factors are examined and knowledge about them is gathered and presented. This work is conducted using a qualitative interview study of two organizations in two small municipalities with large experience on system implementations. The interviewed persons have varying roles in the organizations and different experiences of implementations. The results are the respondents' perceived views, experiences and comments on implementations regarding such as system usability, leadership, training and commitment.

    This work presents factors perceived to have contributed to the success, for example the lead-ers support and commitment, technical stability and user participation. The main conclusions of this work include that a number of success factors that are described in studies from other types of organizations can even be found in municipal organizations. Factors that affect the implementations success are found in fields that regards organization, qualifications, systems applicability and the systems users. There are different methods for evaluation, and different definitions of success, therefore they are not general shortcuts to success, but rather a base for the work before, during and even after the systems implementation. The specific circum-stances of each system implementation and organization overall strategy for system and busi-ness development may vary and influence the factors' effects.

  • 66.
    Gellerstedt, Martin
    University West, Department of Economics and Informatics, Divison of Informatics.
    Partitioning reference values of several Gaussian subpopulations with unequal prevalence - A procedure with computer program support2006In: Clinical Chemistry and Laboratory Medicine, Vol. 44, no 10, p. 1258-1263Article in journal (Refereed)
    Abstract [en]

    Background: To be able to interpret laboratory values, it is essential to develop population-based reference intervals. A crucial consideration is whether a reference interval should be divided into subpopulations or not, so-called partitioning. There are established methods for deciding whether partitioning should be done or not. However, these methods are only applicable when partitioning into two subpopulations is considered. The primary aim of this study was to suggest a procedure that was also valid for several subpopulations. The method assumes that these subpopulations are Gaussian. Furthermore, a secondary aim was to provide a tailor-made computer program to support calculations. Methods: The fundamental idea is to partition reference intervals if the proportions of the distributions of the subpopulations outside the combined reference limit deviate from the nominal value of 0.025. This is made possible by finding the combined reference interval using an equation solver algorithm. Results: It was found that an equation solver algorithm could easily identify the combined reference interval when combining two or more subpopulations, even if these subpopulations had unequal prevalences. It was also found that this could be done even if the ratio between samples does not reflect the ratio between prevalences. Using this algorithm, it was possible to study whether the proportion outside the combined reference limits in any of several subpopulations deviated from the nominal 0.025 by such a magnitude that partitioning was recommended. When similar figures to those found in earlier studies with other methods were tested, the procedure showed consistent results with these methods. The procedure was also found to be applicable when several subpopulations were considered. As a practical result of the study, a tailor-made computer program was developed and is now provided over the Internet. Conclusions: The suggested procedure could serve as an alternative or complement to existing methods. The procedure provides calculations of the combined reference interval, even if sample fractions do not reflect prevalence fractions. The important advantage with the suggested procedure is the generalisation to the situation when several Gaussian subpopulations, possibly with unequal prevalences, are considered. Finally, since a tailor-made computer program is provided, the procedure is simple to use. © 2006 by Walter de Gruyter.

  • 67.
    Gellerstedt, Martin
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Babaheidari, Said Morad
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Lars
    University West, School of Business, Economics and IT, Divison of Informatics.
    A first step towards a model for teachers' adoption of ICT pedagogy in schools.2018In: Heliyon, E-ISSN 2405-8440, Vol. 4, no 9, article id e00786Article in journal (Refereed)
    Abstract [en]

    It is important to identify and understand important factors underpinning the integration of information and communication technology (ICT) in schools. And, it is important that ICT is adopted in a sound pedagogical manner. The aim with this study was to suggest a model for the actual use of ICT in schools and how it may be related to important factors such as technological pedagogical expectations. The design of the model was inspired by TAM2 and UTAUT models, but with some modifications. We have developed a model which highlight the pedagogical aspects beyond the technical ones. Furthermore, our suggested model also include the adoption of digital techniques in everyday life as a potential predictor of adoption of ICT at work. The sample consists of 122 teachers and we analyzed the model with a structural equation model. This study contributes with a suggested model including a new construct for measuring expected performance from a technological pedagogical point of view. This new construct was a significant predictor to actual use of ICT in school. Furthermore we also developed a new construct for adoption of ICT in everyday life, which also was a significant predictor to actual use of ICT in school.

  • 68.
    Gellerstedt, Martin
    et al.
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Bång, Angela
    Herlitz, Johan
    Could a computer based system including a prevalence function support emergency medical system and improve allocation of life support level?2006In: European Journal of Emerging Medicine, ISSN 0969-9546, Vol. 13, no 5, p. 290-294Article in journal (Refereed)
    Abstract [en]

    Objectives: To evaluate whether a computer-based decision support system could be useful for the emergency medical system when identifying patients with acute myocardial infarction (AMI) or life-threatening conditions and thereby improve the allocation of life support level.

    Methods: Patients in the Municipality of Goteborg who dialled the dispatch centre due to chest pain during a period of 3 months. To analyse the relationship between patient characteristics (according to a case record form used during an interview) and the response variables (AMI or life-threatening condition), multivariate logistic regression was used. For each patient, the probability of AMI/life-threatening condition was estimated by the model. We used these probabilities retrospectively to allocate advanced life support or basic life support. This model allocation was then compared with the true allocation made by the dispatchers.

    Results: The sensitivity, that is, the percentage of AMI patients allocated to advanced life support, was 85.7% in relation to the true allocation made by the dispatchers. The corresponding sensitivity regarding allocation made by the model was 92.4% (P=0.17). The specificity was also slightly higher for the model allocation than the dispatcher allocation. Among the 15 patients with AMI who were allocated to basic life support by the dispatchers, nine died (eight during and one after hospitalization). Among the eight patients with AMI allocated to basic life support by the model, only one patient died (in hospital) (P=0.02).

    Conclusion: A computer-based decision support system including a prevalence function could be a valuable tool for allocating the level of life support. The case record form, however, used for the interview can be refined and a model based on a larger sample and confirmed in a prospective study is recommended.

  • 69.
    Grimsell, Fredrik
    University West, Department of Engineering Science, Division of Computer and Electrical Engineering.
    Virtuella maskiner: Jämförelse av olika värd- och gästoperativsystem2014Independent thesis Basic level (university diploma), 5 credits / 7,5 HE creditsStudent thesis
    Abstract [en]

    Virtualization is a concept where several servers will be installed on the same physical machine and because of that they will also share the same hardware. This leads to the hardware using its full capacity, meaning that a company does not have to purchase physical components for each separate server.

    The bachelor thesis intention is to examine two different operating systems, Windows 7 and CentOS, which will act as both host- and guest operating system in four possible combinations. And also how the processing unit handles TCP traffic which is sent via Iperf in form of a data stream to each individual virtual machine.

    The four different combinations got a TCP stream sent to them in the same size as one another during a specific timeframe. Which left an amount of peaks showing the CPU usage in percent. The peaks were noted down and then compared to eachother.

    With the possibilities in this project Windows 7 as a host operating system and CentOS as a guest operating system was the best combination. The opposite, CentOS as host and Windows 7 as guest was the worst combination, utilizing around three times more processing capacity than the best combination

  • 70.
    Gripple, Johan
    et al.
    University West, Department of Economics and IT, Division of Media Production.
    Ohlsson, Anders
    University West, Department of Economics and IT, Division of Media Production.
    Retorik och semiotik i reklam: En jämförelse mellan tidningsannonser och internetbanners2009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Advertising is something that we get in touch with on a daily basis and more or less everywhere. Advertising is used in different mediums, such as magazines, television, radio, internet, cellphones et.c. The aim of the present study is to find out if there are any recurrent dissimilarities how advertising is constructed among the mediums regarding rhetorical and semiotical theories. Two different mediums have been chosen for a comparison, printed advertisments versus internetbanners. The study has been based on a total of ten qualitative image analyses. To get a spread among the input material regarding the adverts, five different types of businesses have been chosen from a set of criteria that has been decided for this specific study. From every type of business, one advertisment from magazines or newspapers and one type of internetbanner have been chosen and have resulted in a total of five pair of matches which has been analyzed with an image analysis model. The result of this study clearly showed that there are recurrent dissimilarities among the two analyzed mediums. Adverts in magazines or newspapers contained generally more text than the internetbanners did, the adverts in papers also used more arguments than the internetbanners. The result also showed that the adverts in the papers contained more rhetorical figures than the internetbanners did. One potential reason why there were less text in the internet banners may be due to the phenomena called Banner blindness and the differences of the mediums.

  • 71.
    Grisot, Miria
    et al.
    Kristiania University College, Oslo, Norway.
    Lindroth, Thomas
    University of Gothenburg, Gothenburg, Sweden.
    Islind, Anna Sigridur
    University West, School of Business, Economics and IT, Divison of Informatics.
    Patient Generated Data And Affordances: Conversation Cues In Clinical Decision Making2018In: Proceedings from the annual NOKOBIT conference held at Svalbard the 18th-20th of September 2018, 2018, Vol. 26, p. 1-10, article id 542Conference paper (Refereed)
    Abstract [en]

    An increasing number of systems support the use of patient-generated data in patient-provider collaboration.However, there is yet limited understanding of how patient-generated data impact the way healthpersonnel work with data in clinical decision-making processes, and whether patient-generated data mightbe able to support clinical processes, for instance by providing evidence for diagnoses, treatment monitoring,or recovery. In this paper, we explore the use of patient-generated data in clinical decisions in twocase studies. In the first case an App is used by patients in cancer rehabilitation to track their pain levels,frequency of specific events, and symptoms. Rather than requiring patients to remember past events at thetime of the visit, patients can use the App to register events as they happen. In the second case an App isused in conjunction with a set of digital medical devices to track a defined set of parameters in remote carefor patients with chronic conditions. Both Apps are designed with the aim to improve data accuracy andensure data quality. Our findings show that beside gaining data quality and accuracy, patient generateddata work as conversational cues in the context of the interaction between patients and health personnel.This finding is relevant as it shows that patient generated data need to be treated not just as facts but ascues or as an affordance for patient-provider dialogue. Based on this understanding, we identify threedesign implications for Apps for patient-generated data to support patient-provider dialogue.

  • 72.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    A Social Perspective on Implementation of e-Government: A Longitudinal Study at the County Administration of Sweden2009In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 7, no 1, p. 65-76Article in journal (Refereed)
    Abstract [en]

    longitudinal study of implementation of e-Government at the County Administration of Sweden was analysedcand discussed from a social perspective. Two interview studies at the legal and traffic departments were compared.Interviews were made with decision makers, handling officers and administrative assistants focussing on socialcconsequences of work situations, work processes and quality of e-services to the clients. The MOA-model was used as a frame of reference for the study. According to the analysis, coping and sense making strategies by the respondents increased. e-Government made demands for new competencies for employees and clients. Internal and external digital divides are social consequences of the implementation of e-services. Management increased their focus on efficiency aspects related to e-Government. There is a need to integrate competence of social aspects into the development process of e-Government. The users were aware of the importance of social aspects of IT implementation. There is a need for competence development of social consequences related to IT implementation also for development personnel and different interest groups

  • 73.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    A Study Circle Approach for Competence Development of e-Government Implementation2010In: Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research and Projects of IFIP EGOV2010 and ePart 2010 / [ed] Chappelet, Jean-Loup, Glassey, Olivier, Janssen, Marijn, Macintosh, Ann, Scholl, Jochen, Tambouris, Efthimios, Wimmer, Maria, A., Berlin: Springer , 2010Conference paper (Refereed)
    Abstract [en]

    Implementation of e-Government means cultural changes involving changes of attitudes and competences, apart from technological changes. An interview study of a web-based course for issues related to implementation of e-Government at the County Academy of Sweden is described and analysed. The course was developed with a study circle pedagogical approach. Interviews were made with eighteen respondents from different authorities, different geographical locations and different professional roles. The respondents were especially positive to the group discussions of the studied course. The discussions were relevant for support of behaviour changes and competence development related to implementation of e-Government. A study circle approach could be relevant in order to encourage development-oriented learning needed for implementation of e-Government. There is also a need for pedagogical learning of producers and organisers of web-based education in public organisation, in order to make them conscious about the importance of different pedagogical approaches for different education objectives.

  • 74.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    An Evaluation Model for CSCW Systems2002In: Ninth European Conference on Information Technology Evaluation / [ed] Brown, Ann, Remenyi, Dan, Reading, UK: MCIL , 2002, p. 181-188Conference paper (Refereed)
    Abstract [en]

    CSCW systems usually involve complex informal communication between several users at different geographical locations. An evaluation model focussing especially on organisational and social aspects is the MOA-E model. This model is used for the evaluation of the use of videoconferences for healthcare planning. The case study has a multi-method approach with the combination of participated observation, interviews and questionnaire. The use of the MOA-E model has contributed to a comprehensive understanding of the case study.

  • 75.
    Grundén, Kerstin
    University West, Department of Economics and Informatics.
    An Evaluation Model for Work-Integrated Learning2003In: Proceedings of E-Learn 2003 World Conference on E-Learning in Corporate, Government, Healthcare, & Higher Education / [ed] Rossett, Allison, Norfolk, USA: Association for the Advancement of Computing in Education , 2003, p. 217-224Conference paper (Refereed)
    Abstract [en]

    An evaluation study of the development and test of a work-integrated e-learning course for dealing with official registers at the Swedish County Administration is presented and discussed. An evaluation model MOA-L was used as a frame of reference for the evaluation study, In this model especially the work situation, the work process and the quality of the service are focussed, when a new e-learning course is introduced. The use of the model contributed with an understanding of the norms and routines in the community of practice dealing with official registers. Further evaluation work is needed in order to examine effects of the individual learning on the organisational learning and work culture.

  • 76.
    Grundén, Kerstin
    University West, Department of Economics and Informatics.
    Back-office Implementation of E-Government: A Learning Process2007In: Proceedings of the 7th European Conference on e-Government / [ed] Remenyi, 2007, p. 201-208Conference paper (Refereed)
    Abstract [en]

    An interview study of back-office aspects of eGovernment implementation at the County Administration of Sweden is analysed and reported. The aim of the interviews was to identify attitudes towards the implementation of eGoverment and competence development needs. The respondents were very aware of social aspects of eGovernment.  The implementation of eGovernment means a cultural change of attitudes, knowledge and competence for the personnel. Different perspectives from users and providers could be reasons behind neglecting social aspects. The respondents requested a bottom-up strategy of the implementation work. Participation of users in project work and thorough analysis of work culture, work routines before implementation could make focus of implementation work more relevant and make the implementation to a learning process for the users and increase their motivation. A web-based study circle focussing on eGovernment was developed and implemented in the organisation, as a consequence of the results from the interview study. A study circle could be one way of competence development stimulate development-oriented learning by the personnel (compared with adaptive learning). Competence development for eGovernment should be seen as process development where many educational initiatives could be combined in different blended learning situations.

     

  • 77.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Competence Development of E-Government: A Study Circle Approach2012In: Handbook for E-Government in Emerging Economies Adoption, Continuance usage, e-Participation, and legal frameworks / [ed] Bwalya, Kevin Joseph, Zulu, S. F., IGI Global , 2012, p. 591-604Chapter in book (Refereed)
    Abstract [en]

    Implementation of e-Government means cultural changes involving changes of attitudes and competences, apart from technological changes. There is a need for competence development of employees and citizens using relevant educational forms and pedagogical approaches. An interview study of a web-based course for issues related to implementation of e-Government is described and analysed. The course was developed with a study circle pedagogical approach. Interviews were made with eighteen respondents from different authorities, different geographical locations and different professional roles. The respondents were especially positive to the group discussions of the studied course. The discussions were relevant for support of behaviour changes and competence development related to implementation of e-Government. A study circle approach could be relevant in order to encourage development-oriented learning needed for implementation of e-Government. There is also a need for pedagogical learning of producers and organisers of web-based education in public organisation, in order to make them conscious about the importance of different pedagogical approaches for different education objectives.

                         

  • 78.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    E-learning at work: Towards a participative approach2009In: E-Learning and Digital Media, ISSN 2042-7530, E-ISSN 2042-7530, Vol. 6, no 2, p. 206-220Article in journal (Refereed)
    Abstract [en]

    A case study focusing on learning outcomes from a web-based course and integration ofn new knowledge into work practices at the County Administration of Sweden is analysed. The study has a process-orientated longitudinal character combining different methodological approaches. The current work situation of the workers was studied using interviews. A questionnaire was distributed to the first hundred learners after they had passed the course. Telephone interviews were then made a month after the course. The respondents were more positive with respect to the usefulness of the course for their work immediately after completing the course, compared with their interview responses a month later. When they answered the questionnaire they also thought it was easier to get time for the course, than they indicated later in the telephone interviews. Likely reasons for this discrepancy are considered. The study shows the risk of obtaining inflated positive judgements of a course when the evaluation is made immediately following course completion. Instead, a processoriented evaluation is recommended, evaluating both the work situation before the course, the comprehension of the course immediately after the course has been passed, and evaluation a month after the course has been passed. Although a majority of the learners had an overall positive judgement of the course, about half of them had not applied the new knowledge to their work, a month after thecourse. A participative approach with discussions in local work groups before and after the course supported by local management, is proposed in order to facilitate integration of knowledge from the course into the work practices.

  • 79.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    E-Learning Processes in Organisations2004In: Proceedings of ED-Media 2004 World Conference on Educational Multimedia, Hypermedia and Telecommunications / [ed] Cantoni, Lorenzo, McLoughlin, Catherine, 2004Conference paper (Refereed)
    Abstract [en]

    In this article two different types of e-learning processes in organisations are presented and discussed; adaptive and development-oriented learning. Both adaptive and development-oriented learning are seen as complementary. Two evaluation studies of IT-mediated learning illustrate these types of learning. Consciousness of these types of learning could lead to appropriate design of web-based courses and the organising of project work, supporting both organisational and individual learning processes.

  • 80.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Evaluation of Contact Centre Implementation in a Swedish Municipality with Focus on Social Aspects2010In: Proceedings of the 10th European Conference on e-Government / [ed] O’Donnell, David, Limerick: Academic Publishing International , 2010Conference paper (Refereed)
    Abstract [en]

    A case study of the implementation of a contact centre in a Swedish municipality was analysed and discussed. The MOA-E model was used as a theoretical frame of reference of the study. In the study mainly social consequences from the perspective of the employees were focussed. Semi-structured interviews were made with managers and employees at the contact centre and the governmental agencies. Negative attitudes from handling officers at governmental agencies affected were one of the most difficult problems to solve when the contact centre was implemented. Some reasons behind the negative attitudes were related to fears for loosing work tasks or even loose their jobs and to professionalization struggles. The management had their main focus on the employees at the contact centre during the implementation process compared with the professionals at the governmental agencies. A lack of management attention caused a feeling of inadequacy among some professionals at the governmental agencies. There is a need for more focus from management also on work aspects at the governmental agencies during the implementation process of the contact centre. The management need also to be more aware of social aspects affecting the implementation process. Increased user participation during the implementation could be a way to increase the motivation and lead to more positive attitudes.

     

  • 81.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Evaluation of eGovernment Implementation from a Social Perspective2008In: Proceedings of the 2nd European Conference on Information Management and Evaluation / [ed] Remenyi, Dan, Reading, UK: Academic Publishing Limited , 2008, p. 203-210Conference paper (Refereed)
    Abstract [en]

    An interview study focussing on experiences of the on-going implementation of eGovernment for the County Administration of Sweden is presented and discussed. The study was made during 2007 in the region of West Gotaland. Eighteen interviews were made with different personnel groups in the traffic and legal departments. The interviews especially focussed on experience of the implementation and social consequences of work situations, work processes and customer services. A new electronic system for dealing with official matters has been implemented at the legal authority. They have also implemented e-services for security guards and foundations. Implementation of e-services for drivers' licence applications was in progress at the traffic authority. According to the results some social consequences are benefits, such as fast, efficient treatment of e-services, facilitating the handling process from both a citizen's and an employee's perspective. But other aspects are barriers, such as risks for a more stressful job, and more impersonal, slow routines for manual applications from citizens and an increased schism among different user groups. Therefore, it is important to integrate knowledge about social aspects into implementation processes, in order to get more overall positive consequences for work situations, work processes and services to the client.

  • 82.
    Grundén, Kerstin
    University West, Department of Economics and Informatics.
    Evaluation of E-Learning at Work: Methodological Aspects2007In: Proceedings of the European Conference on Information Management and Evaluation / [ed] Remenyi, Dan, 2007, p. 189-198Conference paper (Refereed)
    Abstract [en]

    An internally developed web-based course (Diabas) at the County Administration of Sweden was analysed. The course focussed on dealing with official records in the organisation. The evaluation model MOA-L was used as a theoretical frame of reference and the use of the model was process-oriented. The current work situation was studied before the course. A questionnaire was distributed to the first hundred learners after they had passed the course. A phone interview was then made a month after they had passed the course. The main focus of the evaluation was the usefulness of the course, for the learners’ ordinary work. The respondents were more positive to the usefulness of the course when they answered the questionnaire compared with the phone interviews a month later. They also thought it was easier to get time for the course, when they answered the questionnaire, compared with answers from phone interviews. Probable reasons for this discrepancy are discussed. Some conclusions of the study are that traditional ways of carrying out course evaluations immediately after a course has been passed may not be relevant for evaluation of internal courses at work. The study shows the risk of more positive judgements of the course when the evaluation was made immediately after the course had been passed. Instead a process-oriented evaluation is recommended, evaluating both the work situation before the course, the comprehension of the course immediately after the course has been passed, and also evaluation about a month after the course has been passed in order to examine the relevance of the course for the learners ordinary work. Other important aspects that could affect attitudes towards the course are whether the participation in the course is voluntary or cogent, and whether the contents of the course is properly adjusted to the pre-knowledge level of the student.

  • 83.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Evaluation of e-Learning in Health Care: A Qualitative Approach2009In: World Conference on E-Learning in Corporate, Government, Healthcare, & Higher Education: E-Learn 2009 / [ed] Bastiaens, Theo, Dron, Jon, Xin, Cindy, 2009Conference paper (Refereed)
    Abstract [en]

    An interactive web-based course was studied with the aim to improve the behaviour of health care professionals when they interact with disabled patients. The course was offered to about 45.000 employees within the health care sector in a region of Sweden. According to a survey most respondents showed a positive attitude towards the course, but only four respondents had changed their behaviour towards disabled due to the course. A qualitative study was then made focussing on the reasons behind the fact that very few of the respondents changed their behaviour after the course, and what aspects did affect the total impact of the course. Aspects that influenced the total impact were engagement of management and co-ordinators, the relevance of the course contents for the work, the organisation of the studies, the aim and marketing of the course, time aspects, and the study form of the course.

     

  • 84.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Evaluation of the Development Process of a CSCW System for Health Care Planning2006In: Proceedings of the 13th European Conference on Information Technology Evaluation / [ed] Remenyi, Dan, Brown, Ann, 2006, p. 274-282Conference paper (Refereed)
    Abstract [en]

    In this article an evaluation study of the development and test of a CSCW system for health care planning, is reported. The system supports the co-operative health care planning process for hospital care, primary care and municipality organised care. A CSCW system often affect informal aspects of work, and the use of the evaluation model MOA-E contributed to explain the logics of a CSCW system focussing on both work situation of the individuals, work process and quality produced to the patients. The system development was criticised for taking too long time by the stakeholders. They did not seem to understand the special characteristics of developing a CSCW system compared with a more traditional system. The evaluation model contributed to explain for the long time used for developing the system. Interviews with test users focussed their experiences of the development process. Much time has been spent on analysis of the work routines in the development work in an iterative “learning by doing” process. This participate development work has served as a learning process for the participants. The participative development style seems to be relevant for CSCW systems, but is more time consuming compared with traditional systems development.

  • 85.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Evaluation of the Development Process of a CSCW System for Health Care Planning2008In: Communication in Dependability and Quality Management International Journal (CDQM), ISSN 1450-7196, Vol. 11, no 1, p. 87-97Article in journal (Refereed)
    Abstract [en]

    In this article an evaluation study of the development and test of a CSCW system for health care planning, is reported. The system supports the co-operative health care planning process for hospital care, primary care and municipality organised care. A CSCW system often affect informal aspects of work, and the use of the evaluation model MOA-E contributed to explain the logics of a CSCW system focussing on both work situation of the individuals, work process and quality produced to the patients. The system development was criticised for taking too long time by the stakeholders. They did not seem to understand the special characteristics of developing a CSCW system compared with a more traditional system. The evaluation model contributed to explain for the long time used for developing the system. Interviews with test users focussed their experiences of the development process. Much time has been spent on analysis of the work routines in the development work in an iterative “learning by doing” process. This participate development work has served as a learning process for the participants. The participative development style seems to be relevant for CSCW systems, but is more time consuming compared with traditional systems development.

     

  • 86.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Evaluation of the use of videoconferences for healthcare planning2001In: Health Informatics Journal, Vol. 7, no 2, p. 71-80Article in journal (Refereed)
    Abstract [en]

    The use of CSCW systems in general involves complex informal communication between many users at different geographical places. An evaluation strategy of such systems has to be complex and focussing especially on organisational and social aspects. The MOA-E evaluation model is used for the evaluation of the use of videoconferences for health care planning. The case study has a multi-method approach with the use of participated observation, interviews and questionnaire. If the patients are not healthy enough personnel meetings are found as more appropriate than videoconferences for health care planning. The case study could be seen as a “critical case” for the use of videoconferences for elderly persons. The MOA-E model has contributed to a comprehensive understanding of the case study.

  • 87.
    Grundén, Kerstin
    University West, Department of Economics and IT, Divison of Informatics.
    Implementation of a contact Centre in a Swedish Municipality2011In: Proceedings of the 11th European Conference on e-Government / [ed] Klun, Maja, Decman, Mitja and Jukic, Tina., Reading, UK: Academic Publishing Limited , 2011, p. 296-303Conference paper (Refereed)
    Abstract [en]

    Implementation of a contact centre (CC) in a Swedish municipality was analysed and discussed. Interviews were made with 16 respondents in different organizational units and positions. The implementation of CC was successful so far, but it will be a challenge to have continuous learning possibilities for the municipality guides, in order to avoid future monotonous work situations. There was an alternation between a top down and bottom up approach in the implementation work. There was even a need for increased focus on back-office and social aspects in the further implementation work. There was also a need to communicate personnel strategies related to the transfer of work tasks from the administrations and CC, in order to reduce anxiety and concerns about change of work situations for the handling officers. There were some problems with different mental images among the handling officers and the project management regarding the vision for the implementation.  There was also a need for more co-operation between the project team and the handling officers in order to have a more homogenous implementation process at the different units. Furthermore, there was a need for increased competence development education of the handling officers. E-learning combined with group discussions could be relevant educational forms.

  • 88.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Implementation of "Vision of E-Government 2007" at the County Administration of Sweden2005In: / [ed] Irani, Z., Elliman, T., Sarikas, O.D., London, England: Brunel University , 2005Conference paper (Refereed)
    Abstract [en]

    In this article a current interview study is presented and discussed. A vision of E-government was formulated by the County Administration of Sweden and should be implemented at the end of 2007. The interviews focus on knowledge and attitudes towards E-government of personnel in the organisation, before implementation. The respondents mainly had a positive attitude towards E-government, although they also mentioned some negative aspects. The results of the study indicate that the implementation of the vision of “E-Government 2007” need to focus more on information, attitudes, and work culture issues, than on pure technology issues. Web-based information and education could be used in flexible forms, such as study circles, for the work-integrated learning needed in the implementation process.

  • 89.
    Grundén, Kerstin
    University West, Department of Economics and IT, Divison of Informatics.
    Integration of e-learning outcomes into work processes2011In: Eleed. e-learning & education., Vol. 7Article in journal (Refereed)
    Abstract [en]

    Three case studies of in-house developed e-learning education in public organizations with different pedagogical approaches are used as a starting point for discussion regarding the implementation challenges of e-learning at work. The aim of this article is to contribute to the understanding of integrating mechanisms of e-learning outcomes into work processes in large, public organizations. The case studies were analyzed from a socio-cultural perspective using the MOA-model as a frame of reference. Although the pedagogical approaches for all of the cases seemed to be relevant and most of the learners showed overall positive attitudes towards the courses, there were problems with integration of the e-learning outcomes into work processes. There were deficiencies in the adaption of the course contents to the local educational needs. There was also a lack of adjusting the local work organization and work routines in order to facilitate the integration of the e-learning outcomes into the work processes. A lack of local management engagement affected the learners’ motivation negatively. Group discussions in local work groups facilitated the integration of the e-learning outcomes. Much of the difficulties of integrating e-learning outcomes into work processes in big organizations are related to the problems with adjusting centrally developed e-learning courses to local needs and a lack of co-operation among among the developers (often IT-professionals) and the Human Resources Department of the organizations.

  • 90.
    Grundén, Kerstin
    University West, Department of Economics and Informatics.
    Is videoconference a useful tool for co-ordinated health care planning?: An evaluation study in progress2000In: Proceedings of the 23rd Information System Research Seminar in Scandinavia: Doing IT together / [ed] Svensson, Lars, Snis, Ulrika, Sörensen, Carsten, Fägerlind, Hanna, Lindroth, Thomas, Magnusson, Maria, Östlund, Christian, Uddevalla: Laboratorium for Interaction Technology University of Trollhättan Uddevalla , 2000, p. 1385-1400Conference paper (Refereed)
    Abstract [en]

    In this article, some initial results from an evaluation study of test work in progress with videoconferences for co-ordinated health care planning are reported and discussed. Two wards at the hospital of Alingsås in Sweden participate in the test, as well as some staff from the municipality of Vårgårda. The MOA-U model is used as an evaluation model. The patient perspective is especially focussed, but the experiences from the staff also are studied. Methods that are used in the evaluation work are participating observation, interviews and an inquiry.

  • 91.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    MOA - An Evaluation Model for Implementation and Use of IT in Organizations2009In: Proocedings of the 3rd European Conference on Information Management and Evaluation (ECIME) / [ed] Remenyi, Dan, Reading, UK: Academic Publishing Limited , 2009, p. 187-194Conference paper (Refereed)
    Abstract [en]

    MOA is an evaluation model for implementation of IT in organisations, developed by the author. The model has been used for several evaluation studies, and has been slightly modified in order to be useful for different fields of informatics.  The MOA-E model has been used for case studies within the field of Computer-Supported Co-operative Work and implementation of e-Government. The MOA-L model has been used for case studies within the field of e-Learning at work for web-based internally developed courses. The MOA model has also been used as a scenario model (MOA-S). The basic model primarily focuses on the three different aspects work processes (from a management perspective), work situations (from the perspectives of the employees) and quality of services (or product) produced (from the perspective of the customers/clients or patients). The model has mainly been used in a process-oriented way, studying implementation and use at different stages of the development process. The aim of the paper is to describe the model and the main experiences from the use of the model. Some experiences from the use of the model are usefulness for many different fields of informatics and flexibility. The model combines simplicity and complexity in a flexible way. The focus on different perspectives of the model facilitates the design of technology, organisation (and education) leading to a “win-win”-scenario for the different interest groups, and also the evaluation of consequences for different interest groups.

  • 92.
    Grundén, Kerstin
    University West, Department of Economics and Informatics.
    MOA-E, An Evaluation Model for CSCW Systems2001In: Proceedings of the 24th Information Systems Research Seminar in Scandinavia / [ed] Björnestrand, Solveig, Moe, Richard, E., Mörch, Anders, I., Opdahl, Andreas, L., 2001, p. 631-644Conference paper (Refereed)
    Abstract [en]

    The use of CSCW systems in general involves complex informal communication between any users at different geographical places. An evaluation strategy of such systems has to be complex and focussing expecially on organisational and social aspects. The MOA-E evaluation modell is used for the evaluation of the use of videoconferences for health care planning. The case study has a multi-method approach with the use of participated observations, interviews and questionnaire. If the patients are not healthy enough personnel meetings are found as more appropriate than videoconferences for health care planning. The case study could be seen as a "critical case" for the use of videoconferences for elderly persons. The MOA-E model has contributed to a comprehensive understanding of the study.

  • 93.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    MOA-S A Scenario Model for Integrating Work Organization Aspects into the Design Process of CSCW Systems2000In: IFIP TC WG8.2 International Working Conference on the Social and Organizational Perspective on Research and Practice in Information Technology / [ed] Baskerville, Richard, Stage, Jan, DeGross, Janice, I., ssachusetts, USA: Kluwer Academic Publishers , 2000, p. 409-428Conference paper (Refereed)
    Abstract [en]

    Scenarios using the MOA-S model is proposed as a method for discussion and design of the future work organisation of CSCW systems The CSCW technology has the potential to enable a flexible design of the organisation as it can be used for more flexible communication patterns than before. We still have, however, lack of methods for the design process of CSCW systems. A case study is presented of the development and test of a prototype in Lotus Notes for dealing with social insurance matters within the Swedish Social Insurance Board. The focus of the case study is on integration of work organisation aspects into the development process of CSCW systems. Different design of the technology and the organisation could affect the work organisation as well as efficiency and quality aspects.

     

  • 94.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    New Organizational Forms can Emerge when CSCW systems are Implemented in the Swedish Social Insurance Board1999In: Proceedings of the 22nd Information Systems research Seminar in Scandinavia: Enterprise Architectures for Virtual Organisations / [ed] Käköla, Timo, K., Jyväskylä, Finland: Jyväskylä University Printing House , 1999, p. 377-398Conference paper (Refereed)
    Abstract [en]

    The CSCW technology enables a flexible design of the organisation compared with the old technology. New organisation forms emerge that are flexible, boundless and process-oriented. In this article a case study is presented of the development and test of a prototype in Lotus Notes for dealing with social insurance matters within the Swedish Social Insurance Board. The focus of the case study is on integration of work organisation aspects into the development process of CSCW systems. The design of the technology and the organisation could affect the work organisation of the individual as well as efficiency and quality aspects. Scenarios are proposed as a technique for discussion and design of the future work organisation of CSCW systems.

  • 95.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Professionals and Learning in Organizations2004In: Proceedings of the International Conference on Intellectual Capital and Knowledge Management / [ed] Remenyi, Dan, 2004, p. 119-124Conference paper (Refereed)
    Abstract [en]

    Efficient IT-mediated learning processes are crucial for modern knowledge organisations. Two case studies from Swedish public organisations are presented. These case studies illustrate two different aspects of professional conflicts affecting the learning processes of the organisations. Such power struggles could prevent or delay the learning process an also affect co-operation and motivation. Power struggles among professionals in organisations are not enough noticed in modern theories about learning in organisations.

  • 96.
    Grundén, Kerstin
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Reflection Meetings as a Method for Learning and Evaluation2004In: Proceedings of the 11th European Conference on Information Technology Evaluation / [ed] Remenyi, Dan, 2004, p. 169-174Conference paper (Refereed)
    Abstract [en]

    Reflection meetings were used as a method for learning and evaluation in the project County Academy at the County Administration of Sweden. An internal organisation for the administration of in-house education should be developed in the project. The project group consisted of both researchers and practitioners. The reflection meeting became an arena for ptoblem setting, analysis, reflection and evaluation. There were no pre-defined agendas for the meetings. The discussions often focused on different psychosocial aspects of the project. The discussions at the previous project meetings focused more on technical-oriented aspects.

  • 97.
    Grundén, Kerstin
    University West, Department of Economics and Informatics.
    Transparancy Aspects of eGovernment2006In: Proceedings of the 6th European Conference of e-Government / [ed] Remenyi, Dan, Reading, UK: Academic Conferences Limited , 2006, p. 197-204Conference paper (Refereed)
    Abstract [en]

    Implementations of eGovernment are criticised as being too focused on technical issues that lead to consequences such as user resistance. For example, a transparent problem analysis could contribute to define real problems and find proper solutions. Different professional competencies are needed in order to focus and analyse different aspects of problem situations. Traditional work culture and the competence of systems developers as well as professional territories towards other professionals could hinder cooperation in multi-professional teams.

     

  • 98.
    Grundén, Kerstin
    University West, Department of Economics and Informatics.
    Utvärdering av arbetsintegrerat e-lärande vid länsstyrelsen2004In: Arbetsintegrerat lärande / [ed] Theliander, Jan, Grundén, Kerstin, Mårdén, B., Thång, Per-Olof, Lund: Studentlitteratur , 2004, 1, p. 285-300Chapter in book (Other academic)
  • 99.
    Grundén, Kerstin
    et al.
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Frisk, Elisabeth
    The Electronic Journal of Information Systems Evaluation (EJISE): ECIME2009 Special2010Conference proceedings (editor) (Other academic)
  • 100.
    Grönblad, Erik
    et al.
    University West, Department of Economics and IT, Division of Media and Design.
    Öman, Marcus
    University West, Department of Economics and IT, Division of Media and Design.
    Kan animation öka motivationen i skolan?: En kvantitativ analys av en animerad prototyp i skolmiljö 2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study is to investigate if animated pictures combined with spoken and written text can increase primary school students' motivation. We will design and create a prototype based on earlier research and theory about how to design animated images for educational use. We conduct an experiment involving 55 students. The students would perform an identical school assignment, half the group performed the task without our prototype and half the group used our prototype. Afterwards students answered a questionnaire in which they rate their experience and motivation of the task. This in order to explore whether students' motivation increased by using the prototype or not. The results show no clear correlation between students' motivation and use of the prototype. We discuss possible reasons for this in our text and give suggestions for further research.

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