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  • 251.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Organizational Social Media: A Literature Review and Research Agenda2018In: 51st Hawaii International Conference on System Sciences (HICSS 2018): Proceedings of a meeting held 2-6 January 2018, Waikoloa Village, Hawaii, USA., Hawaii International Conference on System Sciences ( HICSS ) , 2018, p. 3832-3841Conference paper (Refereed)
    Abstract [en]

    Social media refers to online tools that make it possible for users to create content, publish, share and communicate online. Social media use by and in organizations is a developing research field still in its infancy. The present paper presents a literature reviewon the subject of Organizational Social Media (OSM), starting and proceeding from van Osch and Coursaris's literature review extending to 2011. There view contributes to the IS research field by describing how the IS research field defines and categorizes social media, identifying what topics are currently interesting and suggesting future researchtopics. The findings suggest that to a great extent the IS research field focuses on internal activities e.g.communication and knowledge sharing made possible by social media and that a common definition of social media is lacking

  • 252.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Organizational Social Media in Practice: Investigating the Emergence of New Work Practices and Organizational Structures2020In: EuroMed Academy of Business Conference Book of Proceedings: Business Theory and Practice Across Industries and Markets, EUROMED PRESS , 2020, p. 525-538Conference paper (Refereed)
    Abstract [en]

    In this paper, the general use of multiple social media in organizations is investigated. As social media are increasingly adopted by organizations, there is a demand to understand how they are being incorporated in organizational settings. In the past decade a broad stream of research has studied how organizations use specific social media platforms. There is a lack of research, however, that focuses on more general, multiple use of organizational social media over time that includes social media use for both internal and external purposes, and what implications that use has on work practices and organizational structures. Hence, the aim of this paper is to study the organizational use of multiple social media in terms of what new work practices and organizational structures emerge and change over time. For this purpose, Orlikowski’s “practice lens” has been used to analyze the introduction and ongoing use of social media in a hotel chain over a period of seven years. The main contribution of the paper is providing a means to explain the new work practices and organizational structures related to organizational work that arise due to the use of multiple organizational social media.

  • 253.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Persistent Digital Service Encounters: Challenges of organizational use of social media in a hotel chain2018Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. Earlier research has studied social media from different, rather fragmented perspectives such as social media use for marketingor for internal communication. However, research on the organizational implications and challenges from a more general organizational social media use is lacking. This thesis explores organizational implications and challenges of social media use over time. Hence the focus lies on both internal and external organizational activities related to social media use. The consequences of social media have been particularly striking in service industries, e.g. banks, restaurants and travel agencies. Social media has fundamentally changed how we (can) buy services, and also how service is provided. For example, we can ask a question or make a complaint directly on a specific social media platform. Hence, social media have had implications for the relationship between service organizations and their customers and thus changed the context in which service is delivered and experienced. The service encounter, i.e., the actual meeting between the customer and employees, has come to take place on social media platforms. The expansion of social media has affected the hotel industry in several ways. Hotel guests are using social media platforms in order to review and share experiences about hotels, and hotel organizations use social media to keep up with competitors and customer demands. The aim of this thesis is to describe and understand the challenges social media use brings to organizations in the service industry, inparticular hotel organizations. The following research question is addressed:Why and how does the use of social media platforms represent organizational challenges? The empirical data focuses on the introduction and use of social media in one international hotel chain over a four-year period. Furthermore, data was collected from other, independent hotels. The empirical data was collected through interviews, online observations, workplace observations and written documents. VIIIA multifaceted theoretical framework was used, including the Technology-Organization-Environment framework, the concept of technological frames, andthe concepts of functional simplification and closure. These theoretical frameworks capture the drivers behind organizational social media use and how individual employees interpret and use social media, but also how social media attributes create the need for new organizational routines and management of social media content created outside organizational boundaries.The analysis illustrates how social media use creates challenges for the studied organizations. Five main organizational challenges have been identified: the nature of social media versus organizational structure: how organizations and individuals make sense of social media over time; how private use of social mediahas implications for professional use; how social media creates stretched service encounters; and pseudo-relationships and roboticization of service

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  • 254.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Social media adoption: an exploratory international case study of hotel organisations2017In: International Journal of Digital Culture and Electronic Tourism, ISSN 1753-5212, E-ISSN 1753-5220, Vol. 2, no 1, p. 67-82Article in journal (Refereed)
    Abstract [en]

    The pressure on organisations to adopt social media technologies is increasing, due to the large usage among customers and stakeholders. Nevertheless, there are still uncertainties about why organisations adopt social media and researchers call for more empirical studies in this research field. This study focuses on a hotel chain that recently made the decision to adopt social media. A technology-organisation-environment (TOE) framework is used to analyse the hotel chain and local hotels’ perception of the social media adoption. 22 interviews in 14 hotels in seven European countries have been conducted. The results shows that the hotel management and the local hotels have different views on why social media should be adopted and that there are several organisational challenges for the hotels, such as example to create structures for social media usage within the organisations.

  • 255.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Strategic responses to digital disruption: an exploratory study of digital transformation in hospitality2021In: Digital Innovation and Entrepreneurship (Amcis 2021): 27Th Annual Americas Conference On Information Systems (Amcis), Electr Network, Aug 09-13, 2021, Association for Information Systems, 2021, article id 1528Conference paper (Other academic)
    Abstract [en]

    The hospitality and tourism industry has gone through major changes struggling with DDI. This study examines how two international hotel chains are responding to DDI and how their strategic responses have evolved over time. Case 1 was studied over seven years and Case 2 over four years. In total, 112 interviews have been conducted along with 90 hours of workplace observations. The key observations show how new market actors, new customer behaviors and new technologies disrupt the hotels’ ways of working, communicating and their entire business strategy. To combat these challenges, essential strategic responses including (1) expanding the digital ecosystem, (2) Linking traditional business strategies with digital strategies, (3) building and retaining guest relationships. Furthermore, the study reveals a fusion of the traditional business strategy and the IT strategy. This study contributes to the existing literature on responses to digital disruptions leading to organizational digital transformations.

  • 256.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Real Estate, Economics and Society.
    Technostress Among Hotel Employees: a Longitudinal Study of Social Media as Digital Service Encounters2021In: Information and Communication Technologies in Tourism 2021 / [ed] Wörndl W., Koo C., Stienmetz J.L., Springer International Publishing , 2021, p. 70-82Conference paper (Refereed)
    Abstract [en]

    The increasing implementation of digital technologies in organizations such as social media platforms is fundamentally transforming the nature of services encounters [1, 2], not least in the hospitality industry. This causes new ways of working for hotel employees, causing disruption in service routines and work tasks. There are few qualitative studies that are focusing on the hospitality industry and technostress. The present study focus on technostress among employees in an international hotel chain. Data have been collected in eight European countries over a period of seven years. The Person-Technology fit model is used in order to identify and analyze stressors and strains deriving from social media use. The results indicate that techno stressors such as work overload, work-life conflict, and changing algorithms creates negative stressors. The study makes a theoretical contribution to technostress research in the Information Systems research as well as the hospitality research field by uncovering negative stressors and strains created over time.

  • 257.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Real Estate, Economics and Society.
    Technostress and Multiple Organizational Social Media: Investigating Negative and Positive Stressors and Strains from a Person-Technology-Fit Perspective2021In: Proceedings of the 54th Hawaii International Conference on System Sciences, 2021, p. 2780-2789Conference paper (Other academic)
    Abstract [en]

    Multiple organizational social media (MOSM) foster new ways of communication, interaction and new encounters for organizations that can cause stress. Earlier research on social media and technostress have focused on negative stressors, hence there is a lack of studies focusing on both positive and negative stressors deriving from social media. In this study, both negative and positive stressors and strains deriving from using MOSM are studied in an international hotel chain with employees in eight European countries over a period of seven years. The results indicate that techno stressors such as work overload, work-life conflict, and changing algorithms creates negative stressors. However, positive stressors such as the ability to create new ways of providing service was also found. The study makes a theoretical contribution to technostress research in the Information Systems research field by uncovering both positive and negative stressors and strains created over time as well as suggests a development of the Person-Technology fit model.

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  • 258.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration. University West, School of Business, Economics and IT, Division of Real Estate, Economics and Society.
    Technostress and social media at work: Investigating negative and positive stressors and strains from a person-technology-fit perspective2021In: Proceedings of the Annual Hawaii International Conference on System Sciences, IEEE Computer Society , 2021, Vol. 2020-January, p. 2780-2789Conference paper (Refereed)
    Abstract [en]

    Multiple organizational social media (MOSM) foster new ways of communication, interaction and new encounters for organizations that can cause stress. There is a lack of studies focusing on both positive and negative stressors deriving from social media. In this study, both negative and positive stressors and strains deriving from using MOSM are studied in an international hotel chain with employees in eight European countries over a period of seven years. The results indicate that techno stressors such as work overload, work-life conflict, and changing algorithms create negative stressors. However, positive stressors such as the ability to create new ways of providing service were also found. The study makes a theoretical contribution to technostress research in the Information Systems research field by uncovering both positive and negative stressors and strains created over time as well as suggesting a development of the Person-Technology fit model.

  • 259.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    The Interpretation of Social Media: Challenges of Adopting Social Media in Organizations2016In: ECSM 2016: Proceedings of the 3rd European Conference on Social Media, 12-13 July 2016, Caen France / [ed] Christine Bernadas, Delphine Minchella, Reading: Academic Conferences and Publishing International Limited, 2016, p. 465-472Conference paper (Refereed)
  • 260.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    The practice of organizational social media: an international longitudinal case study2019In: AMCIS 2019 proceedings: Twenty-fifth Americas Conference on Information Systems, Cancun, 2019 / [ed] Marie-Claude Boudreau & Guy Pare, Cancún: Association for Information Systems, 2019, p. 1-10, article id social computingConference paper (Other academic)
    Abstract [en]

    The last decade a broad stream of research has studied how organizations use specific social media platforms. However, there is a lack of research that focuses on a more general use of organizational social media over time, that includes social media use both for internal and external purposes, and what implications the use has on work practices and organizational structures. The aim of the present paper is hence to study the organizational use of social media in terms of what new work practices and organizational structures that emerge and changes over time. Orlikowski’s ‘practice lens’ has been used to analyze the introduction and ongoing use of social media in a hotel chain over a period of five years. The main contribution of the paper is providing means to explain the new practices and structures related to organizational work that arises due to the use of organizational social media.

  • 261.
    Högberg, Karin
    et al.
    University West, School of Business, Economics and IT, Division of Real Estate, Economics and Society. Linkoping University, Linköping (SWE).
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Lars
    University West, School of Business, Economics and IT, Divison of Informatics.
    Wihlborg, Elin
    University West, School of Business, Economics and IT, Division of Urban Planing and Development.
    The analogue disruption of digitalization: the Local bases of the hospitality industry in a Global economy2023In: Proceedings of the Annual Hawaii International Conference on System Sciences: 56th Annual Hawaii International Conference on System Sciences, HICSS 2023 Virtual, Online 3 January 2023 through 6 January 2023 / [ed] Tung X. Bui, IEEE Computer Society, 2023, Vol. 2023, p. 3984-3993Conference paper (Refereed)
    Abstract [en]

    There are vital challenges for organization undergoing digital transformation, especially those that rely more and more on the ever-evolving platform economy. The hotel industry faces key problems as they need to have the power to control and augment the value chain supported by an ongoing access to accurate data (such as online customer behavior). We discuss on a conceptual level how such disruptive economic changes appear in the analogue and physical practice, at place in hotel organisations. We explore the practice of analogue disruption as it emerges as struggles and discontinuities that may not bring the expected flow of value to the business. This paper aims to examine how analogue disruptions takes place due to the ongoing digitalization in the hotel sector through the platform economy. We here apply a qualitative analysis with interpretative methodologies, that will open for further knowledge and insights on the analogue disruption of digital transformation. © 2023 IEEE Computer Society. All rights reserved.

  • 262.
    Högberg, Karin
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Olsson, Anna Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Linking Technological Frames to Social Media Implementation: An International Study of Hotels2018In: Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018, Cham: Springer, 2018, p. 270-282Conference paper (Refereed)
    Abstract [en]

    Social media have transformed the hospitality and tourism industry and affected how customers interact and take decisions, but have also affected organisations’ business strategies and processes. Prior research has shown that a key understanding of IT implementation in organisations is how individuals adopt, use and make sense of technologies. Despite the increased use of social media in hotel organisations there is a research gap and little is known about how individuals’ sense-making affects organisational use over time. The aim of the present study is to contribute to the research field by using Orlikowski and Gash’s (ACM Trans Inf Syst 12(2):174–207, 1994) framework of Technological Frames. The interpretative case study follows social media use in 14 hotel organisations within an international hotel chain in seven European countries over four years. The study finds incongruence and lack of dominant frames and discusses the related organisational implications.

  • 263.
    Högberg, Karin
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Willermark, Sara
    University West, School of Business, Economics and IT, Division of Media and Design.
    Making Sense of Organizational Social Media: An International Longitudinal Case Study of Hotel Employees2019In: Proceedings of the 52nd Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui, Honolulu: Hawaii International Conference on System Sciences (HICSS) , 2019, p. 2377-2386Conference paper (Other academic)
    Abstract [en]

    When new Information Technologies (IT) are implemented in an organization, this creates new situations that need to be understood and made sense of. Sensemaking processes are vital when trying to identify the meaning users give when interacting with the new IT. The purpose of this study is to identify how hotel employees make sense of organizational social media over time. The empirical data was gathered overfour years in seven European countries and 14 hotels within an international hotel chain. In total, 37 interviews with 28 hotel employees were conducted. The findings explain how the hotel employees' dailywork routines are disrupted due to the social media implementation, but also what meanings the employees ascribe to social media in an organizational context. The study contributes to existing literature by providing illustrations about how users' sensemaking process concerning organizational social media influences their use over time.

  • 264.
    Iivari, Juhani
    et al.
    University of Oulu, Finland (FIN).
    Rotvit Perlt Hansen, Magnus
    Roskilde University, Department of People and Technology, Danmark (DNK).
    Haj-Bolouri, Amir
    University West, School of Business, Economics and IT, Divison of Informatics.
    A proposal for minimum reusability evaluation of design principles2021In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 30, no 3, p. 286-303Article in journal (Refereed)
    Abstract [en]

    Many Design Science Research (DSR) papers in Information Systems (IS) suggest sets of design principles (DPs) that provide knowledge for creating instances, in different contexts, of IT artefacts that belong to the same class. However, despite frameworks for evaluating DSR contributions, the evaluation of DP reusability to, with and for practitioners has been largely neglected. We suggest that in order to maintain the practical relevance of DSR, papers with DPs as their key outcomes should contain a reusability evaluation of the proposed principles. We propose a framework of minimum reusability evaluation of DPs by members of the target community of practitioners. The framework comprises five criteria: (1) accessibility, (2) importance, (3) novelty and insightfulness, (4) actability and guidance, and (5) effectiveness.

  • 265.
    Ikponmwen, Irobun David
    University West, School of Business, Economics and IT.
    Exploring Perceptions of Educators about ChatGPT in Higher Education2023Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study delves into the evolving role of artificial intelligence in education by examining the perceptions of educators towards the incorporation of ChatGPT, a generative AI model, in higher education. Guided by the pivotal question – ”What perceptions do educators have about ChatGPT in higher education?" – the study employed thematic analysis on a chosen set of blog posts written primarily by educators. These posts shared insights on the potential ramifications of ChatGPT in the academic sphere.

    The findings concur with existing literature, underscoring the promising advantages of ChatGPT such as alleviating the educators' workload, offering tailored assistance to learners, and improving the way students learn. However, challenges also emerged, including concerns about assessment integrity, latent biases within AI-generated content, and ensuring the continuation of a human-centric educational experience. Concerns also arose about data privacy and the potential for AI to facilitate cheating.

    The study's intrinsic limitations comprise its concentration on educators' perspectives and the potential subjectivity of blog posts, which might not always capture a comprehensive or unbiased view. To augment our understanding, subsequent research should involve a broader array of stakeholders and harness mixed methodologies.

    In building on current scholarly discussions, this study highlights how educators view ChatGPT, pointing to considerations for educational practitioners and policymakers as technology becomes more prevalent in classrooms.

  • 266.
    Isaksson, Charlotta
    et al.
    University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.
    Pongolini, Malin
    University West, School of Business, Economics and IT, Divison of Informatics.
    Do we really consider their concerns?: User challenges with electric car sharing2023In: Mobilities, ISSN 1745-0101, E-ISSN 1745-011X, p. 1-17Article in journal (Refereed)
    Abstract [en]

    Electric car sharing is highlighted as a needed solution for reducing airpollution and the emission of fossil fuels. Unfortunately, its dissemin-ation in many places is too slow and the market is still not profitable.This calls for research about whether electric car sharing corresponds tousers’conditions and concerns. This article applies the domesticationtheory examining insights gained from in-depth interviews with partici-pants joining a car-sharing trial in a low-income, suburban area withrental apartments. The aim is to understand the initial adoption of elec-tric car sharing, focusing on the challenges facing users. The findingsreveal three interrelated processes and various challenges to be consid-ered: making the technology understandable and useful, integrating carsharing in everyday practices, and negotiations and communicationsabout the proper way to share a car. Besides the environmental advan-tages of sharing, the social benefits and how it might enrich everydaylife should be stressed.

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  • 267.
    Islind, Anna Sigridur
    University West, School of Business, Economics and IT, Divison of Informatics.
    Platformization: Co-Designing Digital Platforms in Practice2018Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Digital platforms are slowly becoming an important part of both research and everyday work. However, much of the research focus has been on platforms that are already established. Little focus has been on platformization (i.e., design, development and use of platforms in the nascent phases) and the socio-technical aspects of designing platforms for specific practices or purposes, i.e., practice based platforms. While it is truly important to understand technological aspects and market logics of platform efforts, it is also to understand how platforms become platforms, when designing them alongside end-users.

    This thesis contributes to the platform discussion with research that focuses both on the technological sides of building platforms while also unpacking the social aspects of the collaborative design situation (i.e., co-design) and development where end users meet and later use the platforms.This thesis explores the research questions: How can practice-based platforms be designed and developed? What impact does end-user engagement in platformization have on the practices involved? How can platformization efforts be approached and researched? Through a study of the design of platforms in care settings, one 2.5–year study within home care and one 2.5–year study within cancer rehabilitation where the end-users' practices involved in the co-design processes are caregivers and care recipients in both studies. This thesis thereby unpacks the platformization process through a roughly five–year longitudinal AR project, based on these two studies. With the help of the boundary literature, the design, development and use of platforms in the nascent phases of platformization is analysed in these two studies. Through a co-design effort in both studies, the practices that are going to use the platforms contribute to a) the design of which boundary resources (i.e., modules in terms of code blocks) will be developed within the platform; b) the design of the boundary object (i.e., working tools in terms of apps) that they are using together inconsensus; and c) the design of a boundary practice in which they will later use the digital artifacts together. The end-users' practices had impact on the design of all layers of the platform through the co-design approach, including an influence on the boundary resources that were developed within the platform. The platforms also had impact on the practices, which designed new ways of interacting.

    The results thereby both show the impact of the end-users' practices (caregivers and care recipients, which are heterogeneous) on the platform design,as well as the impact of the platform on the design of their boundary practice. In this thesis, the design and development of the two platforms is thereby researched and the design of the platforms is validated by studying the use of the platforms as well. The main contribution of this thesis is a conceptualization of the platformization process where the key characteristics of designing such platforms with heavy user engagement are illustrated in a platformization model and in seven platformization principles.

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  • 268.
    Islind, Anna Sigridur
    University West, Department of Economics and Informatics, Divison of Informatics.
    The “PantryApp”: Design Experiences from a User-Focused Innovation Project about Mobile Services for Senior Citizens2014In: Creating Value for All Through IT / [ed] Birgitta Bergvall-Kåreborn, Peter Axel Nielsen, Springer, 2014, p. 359-362Conference paper (Refereed)
    Abstract [en]

    This experience report aims to reflect on a design initiative conducted as a user-focused innovation. It is based on a research and development project about mobile commerce. Herein, I include various forms of mobile services that accumulate the core function of mobile payments. The target group of the design was senior citizens who need to have their grocery shopping done in a more safe and convenient way. In this report I will particularly focus on the design process and the design product.

  • 269.
    Islind, Anna Sigridur
    et al.
    Department of Computer Science, Reykjavik University, Reykjavik, Iceland (ISL).
    Johansson, Victoria
    University West, School of Business, Economics and IT, Division of Media and Design.
    Vallo Hult, Helena
    University West, School of Business, Economics and IT, Divison of Law, Economics, Statistics and Politics. Region Västra Götaland, NU Hospital Group, Trollhättan, Sweden.
    Alsén, Pia
    University West, Department of Health Sciences, Section for nursing - graduate level.
    Andreasson, Emma
    University of Gothenburg, Department of Surgery, SSORG - Scandinavian Surgical Outcomes Research Group, Institute of Clinical Sciences, Sahlgrenska Academy, Gothenburg, Sweden; Region Västra Götaland, Sahlgrenska University Hospital/Östra, Department of Surgery, Gothenburg, Sweden..
    Angenete, Eva
    University of Gothenburg, Department of Surgery, SSORG - Scandinavian Surgical Outcomes Research Group, Institute of Clinical Sciences, Sahlgrenska Academy, Gothenburg, Sweden; Region Västra Götaland, Sahlgrenska University Hospital/Östra, Department of Surgery, Gothenburg, Sweden..
    Gellerstedt, Martin
    University West, School of Business, Economics and IT, Divison of Informatics.
    Individualized blended care for patients with colorectal cancer: the patient's view on informational support.2021In: Supportive Care in Cancer, ISSN 0941-4355, E-ISSN 1433-7339, Vol. 29, p. 3061-3067Article in journal (Refereed)
    Abstract [en]

    PURPOSE: The number of colorectal cancer patient survivors is increasing. Information and support during and after treatment are requested by patients, but questions remain on what to provide. The aim of this study was to understand what informational needs colorectal cancer patients and survivors have, with a focus on the potential support given by patient peers and the use of blended care.

    METHODS: A qualitative study using focus groups was conducted with patients diagnosed at the same hospital at least one year prior to the initiation of the study. The focus group interviews were transcribed verbatim and analyzed using deductive content analysis.

    RESULTS: The need for informational support varied over time and depended on individual patient characteristics. Timing was crucial and patients requested options of blended care and informational support after treatment cessation. The patients felt alone after treatment and requested assistance in communication with their next-of-kin. They also identified the value of peer support, especially to contextualize knowledge provided by healthcare.

    CONCLUSION: This study showed a need for focus on individualized informational support. Blended care through integrating communication with peers online could be one way to support patients, both to enable shared decision-making as well as to provide person-centered care.

  • 270.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Sørensen, Carsten
    University West, School of Business, Economics and IT, Divison of Informatics.
    Co-creation and Fine-Tuning of Boundary Resources in Small-Scale Platformization2016In: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Ulrika Lundh Snis, Springer, 2016, Vol. 259, p. 149-162Conference paper (Refereed)
    Abstract [en]

    Most research on platform innovation studies the phenomena from a distance due to lack of access. This paper reports from within an action research case of platform development in a small-scale context. The case is based on a regional business initiative with the goal to establish an arena for mobile commerce and stimulate local industry growth. It was conducted in collaboration between researchers and third-party developers. The article shows how the initial phases of platformization are characterized by socio-technical arrangements, co-creation of boundary resources and intimate knowledge communication. The paper contributes to platform research by acknowledging a small-scale context for platform research. It further develops distributed tuning of boundary resources into an intimate fine-tuning process that we illustrate is valid for a small-scale context.

  • 271.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundin, Johan
    University of Gothenburg, Department of Applied IT, IT Faculty, Gothenburg, Sweden.
    Steineck, Gunnar
    University of Gothenburg, Clinical Sciences, Sahlgrenska Academy, Gothenburg, Sweden.
    Co-Designing a Digital Platform with Boundary Objects: Bringing Together Heterogeneous Users in Healthcare2019In: Health and Technology, ISSN 2190-7188, E-ISSN 2190-7196, Vol. 9, no 4, p. 425-438Article in journal (Refereed)
    Abstract [en]

    Healthcare is increasingly permeated with digital platforms supporting cooperative care involving different professional groups and also patients. New mobile technologies allow for patients to continuously monitor and document their symptoms to support better healthcare, as well as self-care. The successful design of such multi-user platforms calls for new design approaches involving heterogeneous conditions and goals. This paper analyzes theuse of boundary objects in design as a mediator for different users' needs and conditions. Our research is conducted at a clinic supporting cancer survivors in their struggles with treatment induced illnesses, a treatment heavily dependent on new medical research as well as on patient involvement. The data is collected ethnographically over two years following a design project that developed a digital platform to support the care provided by the clinic. We describe how useful boundary objects transform over time, from rich narratives, to conceptual formulations and finally into concrete prototypes of the platform. We argue that understanding such a transformation can inform the design of healthcare platforms and guide future design processes, where co-designing with boundary objects can be especially useful as a design approach when doing design complex settings, such as healthcare settings.

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  • 272.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    From Co-Design to Co-Care: Designing a Collaborative Practice in Care2018In: Systems, Signs & Actions: An International Journal on Information Technology, Action, Communication and Workpractices, E-ISSN 1652-8719, Vol. 11, no 1, p. 1-24Article in journal (Refereed)
    Abstract [en]

    The design of digital artifacts in general and mobile apps in particular has not been investigated fully from a practice perspective. Mobile apps are commonly designed from a distant, armslength relationship where they are developed without taking the users' practices into account.This paper problematizes this notion and takes the point of departure from a collaborative design (co-design) process where the goal was to design a mobile app supporting grocery shopping forthe home care sector. We analyse the role of designing a mobile app as a facilitator for collaboration between the elderly's everyday practice and the caregivers work practice and investigatehow these two practices become intertwined. The research questions are: How can the design process be organized in order to foster the formation of a prospective collaborative care practice? What aspects are important to consider when designing with a boundary practice perspective? The findings of this study indicate that organizing the design activities in a certain collaborative manner empowered the elderly and their caregivers and led to the formation of a common, collaborative care practice (herein called co-care). The focus of the design process thereby shifted from designing the digital artifact (framed as a boundary object) to designing the co-carepractice (framed as a boundary practice). Our contribution is discussed in terms of design considerations,which can be applied for the facilitation of a collaborative boundary practice. The considerations are of particular relevance for settings where two or more practices are to collaborate and where new conditions are to be created for future co-practice.

  • 273.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Learning in home care: a digital artifact as a designated boundary object-in-use2017In: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 29, no 7/8, p. 577-587Article in journal (Refereed)
    Abstract [en]

    PurposeThe aim of this paper is to understand how the role of an mHealth artifact plays out in home care settings. An mHealth artifact, in terms of a mobile app, was tested to see how the quality of home care work practice was enhanced and changed. The research question is: In what ways does an mHealth artifact re-shape a home care practice and how does this affect the interaction between caregivers and the elderly and learning opportunities for the caregivers?Design/methodology/approachAn action research approach was taken and the study was conducted in a home care organization in a Swedish municipality. The data were collected through semi-structured interviews and observations that were conducted during home visits. Concepts of learning and boundary objects were used to analyze and distinguish interactions and conversations with the mHealth artifact.FindingsThe study shows how an mHealth artifact is re-shaping a home care practice and how this affects interactions and identifies learning opportunities. Views on the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist.Originality/valueThe study provides qualitative descriptions from using an mHealth artifact for home care, which is an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application

  • 274.
    Islind, Anna Sigridur
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, Department of Economics and IT, Divison of Informatics.
    MHealth in Home Care: a designated boundary object-in-use2015Conference paper (Refereed)
    Abstract [en]

    The aim of this paper is to understand how the role of an mHealth artifact is played out in home care settings. An mHealth artifact, in terms of a mobile app (primarily for tablets) was tested to see how the quality of home care work practice was enhanced and changed. The research question the paper explores is: In what ways is an mHealth artifact re-shaping a home care practice and how does this affect the interaction between the caregivers and the elderly and learning opportunities for the caregivers? This research has an action research approach and it was conducted in a home care organization in a Swedish municipality. The data was collected through semi-structured interviews and observations that were conducted during home visits. Concepts of boundary objects were used to analyze and distinguish interactions and conversations with the designed mHealth artifact. Using the mHealth artifact as a boundary object in the caring situation triggered a caring conversation between the caregivers and the elderly. They grew closer and started having deeper conversations. The shift in responsibility, due to new processes enabled the caregiver to stay for a longer time putting the correct care in centrum. The findings reveal that views of the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist in order to understand the emergent properties situated in a technology mediated caring conversation. The study provides qualitative descriptions from early tests of mHealth applications for home care, an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application.

  • 275.
    Islind, Anna Sigridur
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, Department of Economics and IT, Divison of Informatics.
    mHealth in Home Care: A Digital Health Initiative Triggering a Caring Conversation and Revealing the Value of Learning2015Conference paper (Refereed)
  • 276.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Assmo, Per
    University West, School of Business, Economics and IT, Divison of Law, Economics, Statistics and Politics.
    Taking Care Seriously: Transforming Practices by Design2017Conference paper (Refereed)
  • 277.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics. Reykjavik University, School of Computer Science, Reykjavik , Iceland.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundin, Johan
    University of Gothenburg, Department of Applied IT, Gothenburg , Sweden.
    Cerna, Katerina
    University of Gothenburg, Department of Education, Communication and Learning, Gothenburg , Sweden.
    Steineck, Gunnar
    University of Gothenburg, Department of Oncology, Gothenburg , Sweden.
    The Virtual Clinic: Two-sided Affordances in Consultation Practice2019In: Computer Supported Cooperative Work: The Journal of Collaborative Computing and Work Practices, ISSN 0925-9724, E-ISSN 1573-7551, Vol. 28, no 3-4, p. 435-468Article in journal (Refereed)
    Abstract [en]

    Telecare has the potential to increase the quality of care while also decreasing costs. However, despite great potential, efficiency in care practices and cost reduction remain hypothetical. Within computer supported cooperative work (CSCW), one focus of telecare research has been on awareness support in distributed real-time communication in comparison to physical meetings since face-to-face consultations have been known as the “gold standard” of conducting care. Research has shown that it is hard to maintain qualities such as awareness through video-mediated meetings. In this research, the goal has not been to mimic the qualities of face-to-face consultations but rather to document the qualities of three types of patient meetings (consultations) and to understand in what kinds of situations each consultation type is a viable option. In this paper, we focus on the essential qualities of i) face-to-face consultations, ii) video-based consultations, and iii) telephone consultations and shed light on their affordances. The research contribution includes an extension of the affordance lens to incorporate socio-technical, two-sided affordances, that constitute important aspects for understanding complexity when heterogeneous actors co-existing in a practice, where affordances can differ for different “sides” in the complex practice—a view that is fruitful when dealing with heterogeneous actors and a set of analog and digital tools in a practice.

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  • 278.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundin, Johan
    Gothenburg University, Applied Information Technology.
    Steineck, G.
    Transition at Work: Introducing Video-mediated Consultation to Cancer Rehabilitation.2017Conference paper (Other academic)
  • 279.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Pareto, Lena
    University West, School of Business, Economics and IT, Division of Media and Design.
    Rystedt, Hans
    ) University of Gothenburg, Department of Education, Communication and Learning, SE-405 30 Gothenburg, Sweden.
    Creating a Boundary Practice by Co-Design2016In: AIS SIGPRAG Pre-­ICIS Workshop 2016, 2016Conference paper (Refereed)
    Abstract [en]

    This paper explores the role of boundaries in a co-design process and how design work can be organized in order to manage the existing boundaries. The source of boundaries in design lies in the interface and dynamics between use practices, design practices and work practices.We will benefit from the boundary literature in order to contribute to practice-based design approaches in general, and to co-design approaches in particular.The researchis based on empirical data from a 2-year co-design process within the home care sector; involving participants from several professional groups: caregivers and care recipients. This paper focuses primarily on the caregivers (practitioners), the care recipients (elderly) and the designers. We particularly take into account the diversity of the participants in the co-design initiative and how these participants (representing two user groups) influenced the design process over time, and how their participation enabled the crossing of boundaries and the creation of a new boundary practice. Finally, the role of the designer is discussed in terms of redirecting its function towards facilitation instead of negotiation.

  • 280.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Pries-Heje, Jan
    Roskilde University, Roskilde, Denmark,.
    Learning at the digital boundaries2017In: Diffusion and adoption of information technology: Proceedings of the IFIP WG 8.6 working conference on the diffusion and adoption of information technology, Guimares, Portugal, June 2017, IFIP , 2017, p. 1-4Conference paper (Other academic)
    Abstract [en]

    The blurring of boundaries between work life and private life, between Spredsheets and Facebook, between societal and private means that we need to reconsider learning both in the perspective of adoption of technological change and, as diffusion of continuous innovation. Both organizations and technologies are undergoing fundamental changes that transform and create new challenges in the ways we work and learn. Many organizations today require continuous development and effective learning processes to meet the challenges of globalization and digitalization. The questions that need to be raised are what new skills need to be recruited, and how can the capabilities and functionality be distributed among a mixture of both human and technical "workforce"? In this position paper we discuss arguments for a future research agenda where new digital phenomena's are viewed from a"learning at the digital boundaries" perspective, taking into account different waves of digitalization and infrastructural challenges at the boundaries of organizational setting and private life.

  • 281.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Norström, Livia
    University West, School of Business, Economics and IT, Division of Media and Design.
    Vallo Hult, Helena
    University West, School of Business, Economics and IT, Divison of Law, Economics, Statistics and Politics.
    From Digital Fight to Digital Pride in Public Sector: Redefining Professionals' Roles and Work in Public Sector2016In: SIG USE 2016 16th Annual Research Symposium at ASIST 2016: Information Behavior in Workplaces, October 15, Copenhagen, Denmark.: Information Needs Seeking and Use (USE), 2016Conference paper (Other academic)
    Abstract [en]

    Abstract

    The digitalization in the public sector poses challenges for the professionals that have previously not been using digital tools as a part of their everyday practice. Building on three qualitative research projects this study shed light on contradictions and tussles, as well as possibilities related to professionalism in the public sector. The three cases involve different professionals: cancer rehabilitation nurses, municipality communicators, and resident physicians. The paper aims to gain a better understanding of the impact of digitalization efforts on everyday work practices, and the emerging opportunities and challenges of using digital artifacts as a part of professional work. Our findings show how the transition toward digital work practices is pushing the professional boundaries of rooted professionalism in the public sector. The meaning of work and what it means to be a professional profoundly changes. The process of tuning professionalism in the public sector is not straight forward.

  • 282.
    Islind, Anna Sigridur
    et al.
    Reykjavik University,School of Computer Science, Reykjavik Iceland(ISL).
    Norström, Livia
    University West, School of Business, Economics and IT, Division of Media and Design.
    Vallo Hult, Helena
    University West, School of Business, Economics and IT, Divison of Law, Economics, Statistics and Politics. NU Hospital GroupTrollhattan,Sweden.
    Ramadani Olsson, Suzana
    University West, School of Business, Economics and IT, Divison of Informatics.
    Socio-Technical Interplay in a Two-Sided Market: The Case of Learning Platforms2021In: Lecture Notes in Information Systems and Organisation, ISSN 2195-4968, Vol. 37, p. 33-53Article in journal (Refereed)
    Abstract [en]

    The rise of the platform era changes the way interactions are structured and enables transactions at a distance. The platform phenomena also enables co-creation of content, shifting the way services are delivered across diverse boundaries. This is especially apparent in workplaces, where the developments change roles, relationships and conditions for teaching and learning, creating the possibility of a two-sided market. From a socio-technical and socio-cultural learning perspective, this study primarily aims for a better understanding of platforms in higher educational settings. Using a learning platform as an illustrative case, we argue for platform context transactions that are not monetary transactions. The main contribution of the paper is to offer a discussion where we problematize the transactional concept in two-sided markets. The findings shed new light on emerging challenges and tensions in the interplay between the constant change of technology and what it means to work in such change. This has implications for both teaching and learning and offers insights that can be valuable for understanding the shift to online learning during the recent pandemic of covid-19.

  • 283.
    Islind, Anna Sigridur
    et al.
    Reykjavik University, Reykjavik, (ISL).
    Vallo Hult, Helena
    University West, School of Business, Economics and IT, Divison of Informatics. Region Västra Götaland, NU Hospital Group, Trollhättan, (SWE).
    Balancing Overreliance and Mistrust in Data-Driven Decision Making: A Critical View on the Role of Quantified Self in Diabetes Management2022In: CEUR Workshop Proceedings: 8th International Workshop on Socio-Technical Perspective in Information Systems Development, STPIS 2022; Conference date: 19 August 2022 through 20 August 2022; Conference code: 183336 / [ed] Bednar P., Bednar P., Islind A.S., Hult H.V., Hult H.V., Nolte A., Nolte A., Rajanen M., Zaghloul F., Ravarini A., Braccini A.M., CEUR-WS , 2022, Vol. 3239, p. 74-84Conference paper (Other academic)
    Abstract [en]

    New self-care practices, such as self-management of chronic diseases, have emerged through mobile applications and devices, often designed, developed, and used outside the healthcare context. The development may lead to increased patient empowerment, shared decisionmaking and better communication, which is expected to benefit the care process. However, there are also potentially harmful effects related to safety, reliability, and security, with a corresponding need for understanding underlying algorithms and biases that may affect users. This calls for socio-technical perspectives, which take into consideration both the technological aspects of developing the app, as well as the social aspects of stakeholder involvement and collaborative design. In this paper, we describe the design and development of a mobile app for food nutrition information as part of diabetes self-management and critically discuss its implications for patients and designers. Our findings show that important learning aspects are connected to self-management, but there are also risks involved if too much or too little reliance is placed on the mobile app in the decision-making process. © 2022 Copyright for this paper by its authors.

  • 284.
    Islind, Anna Sigridur
    et al.
    Department of Computer Science, Reykjavik University, Menntavegur 1, 102 Reykjavik (ISL).
    Vallo Hult, Helena
    University West, School of Business, Economics and IT, Divison of Informatics. NU Hospital Group, Trollhättan (SWE).
    Data-Driven Healthcare: Critically Examining the Role of Self-care and Data-Driven Decision-Making in Diabetes Management2022In: Complex Systems Informatics and Modeling Quarterly, E-ISSN 2255-9922, Vol. 2022, no 33, p. 40-52, article id 184Article in journal (Refereed)
    Abstract [en]

    The use of digital technology for self-care, such as self-management of chronic diseases, has emerged through mobile applications and wearables, often designed, developed, and used in everyday life outside the healthcare context. The new self-care practices may be beneficial in many ways but can also potentially pose risks, and there is a corresponding need to understand underlying algorithms and biases that may affect users. In this article, we describe the design and development of a mobile app for food nutrition information as part of diabetes self-management and critically discuss its implications for patients and designers.In conclusion, this study highlights the need to carefully consider how selfmanagement tools are designed, developed, and used for self-care. We propose co-design to approach data-driven healthcare in general and data-driven decisionmaking tools in particular. Our findings show that patients need to balance overreliance and mistrust in augmented data-driven decision-making, which calls for ethical considerations and a critical approach for all future designers.

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  • 285.
    Islind, Anna Sigridur
    et al.
    Reykjavik University, Department of Computer Science (ISL).
    Vallo Hult, Helena
    University West, School of Business, Economics and IT, Divison of Informatics. NU Hospital Group, Trollhättan.
    Johansson, Victoria
    University West, School of Business, Economics and IT, Division of Media and Design.
    Angenete, Eva
    Department of Surgery, SSORG - Scandinavian Surgical Outcomes Research Group, Institute of Clinical Sciences, Sahlgrenska Academy, University of Gothenburg, Gothenburg; Region Västra Götaland, Sahlgrenska University Hospital/Östra, Department of Surgery, Gothenburg.
    Gellerstedt, Martin
    Högskolan i Skövde, Institutionen för hälsovetenskaper. Högskolan i Skövde, Forskningsmiljön hälsa, hållbarhet och digitalisering.(Medborgarcentrerad hälsa MeCH, Research on Citizen Centered Health, University of Skövde (ReaCCH US)).
    Invisible Work Meets Visible Work: Infrastructuring from the Perspective of Patients and Healthcare Professionals2021In: Proceedings of the 54th Hawaii International Conference on System Sciences, Hawaii International Conference on System Sciences , 2021, p. 3556-3565Conference paper (Refereed)
    Abstract [en]

    Increased patient engagement and the use of new types of data, such as patient-generated health data (PGHD) is shifting how work is performed in relation to healthcare. This change enables healthcare professionals to delegate parts of work previously conducted by them to patients. There is a consensus regarding the need for nurses and physicians to work seamlessly together to make healthcare flow, but the role and responsibility of patients are less researched. In this paper, we aim to fill that gap by focusing on the shift of work from healthcare professionals to patients from the perspective of i) patients and ii) healthcare professionals. We use infrastructuring as a lens to understand the design of everyday work and actions from both perspectives. The main contribution is an analysis of, and insights into, how the work of patients can support healthcare professionals along with a conceptualization of how infrastructuring processes within and outside of healthcare are interconnected.

  • 286.
    Islind, Anna Sigridur
    et al.
    University of Reykjavik, (ISL).
    Vallo Hult, Helena
    University West, School of Business, Economics and IT, Divison of Informatics. NU Hospital Group, Trollhättan (SWE).
    Rydenman, Karin
    NU Hospital Group, Trollhättan (SWE).
    Wekell, Per
    University of Gothenburg, Gothenburg (SWE).
    Co-creating a Digital Symptom Tracker: An App as a Boundary Object in the Context of Pediatric Care2022In: IFIP Advances in Information and Communication Technology, ISSN 1868-4238, Vol. 660 IFIP, p. 79-93Article in journal (Refereed)
    Abstract [en]

    The rise of digital health has provided new opportunities for patients to be more actively involved in their health and wellbeing. Despite the increased use of mobile health apps, there is still a lack of research on patient self-monitoring, and few studies have focused on children with chronic diseases and their parents. In this study, we draw from a case of the design of a mobile application – a symptom tracker – to continuously monitor children with periodic fever and the theoretical concept of boundary objects, to understand the role of digital artifacts in current healthcare practice. The research approach is qualitative, building on interview data with parents and experiences from the co-design process involving researchers, physicians, and other key stakeholders. The aim of the paper is to contribute with a better understanding of how an app for tracking children’s fever (a symptom tracker) can support the pediatricians as well as the parents and their children during the treatment process. The research question is: In what ways can a symptom tracker increase stakeholder involvement and how may this affect their relationship boundaries and collaborations? Our findings suggest that the symptom tracker can be seen as a boundary object that binds the children, parents, and pediatricians treating them by connecting the app to the context of both the patients and healthcare practice. We argue that such an object (symptom tracker) can function as external support and, thereby, an essential part of the treatment process. 

  • 287.
    Islind, Anna Sigridur
    et al.
    Department of Computer Science, Reykjavik University (ISL).
    Willermark, Sara
    University West, School of Business, Economics and IT, Division of Media and Design.
    Polite Interaction Design: Capturing the Users Attention Without Compromising their Experienced Trust2022In: AMCIS 2022 Proceedings 1, AIS Electronic Library (AISeL) , 2022, p. 1-10Conference paper (Refereed)
    Abstract [en]

    Pop-ups have been widely used to control users’ attention, causing a high degree of irritation and dissatisfaction. We explore so-called ‘polite’ pop-ups, i.e., pop-ups implemented into the interface eliminating the intrusive and surprising factors. We hypothesize that: H1) Users pay less attention to, and interact less with, polite pop-ups than traditional pop-ups, and; H2) Users perceive a higher degree of trust in applications with polite pop-ups compared to traditional pop-ups. The research approachincludes: i) comparative user tests with 88 participants; ii) observations of user tests; iii) assessment questionnaire, and; iv) data-driven analysis of interaction patterns. We analyze the data through the theoretical lens of trust and show that users pay less attention to, yet perceive a higher degree of trust. Our contributions include conceptualizing ‘polite’ design elements and the research agenda of Polite Interaction Design that aims to capture users’ attention without causing unpleasant experiences or decreased trust

  • 288.
    Jacobsson, Linda
    et al.
    University West, Department of Economics and IT, Division of Media and Design.
    Ivarsson, Jessica
    University West, Department of Economics and IT, Division of Media and Design.
    UX-rollen: Om vikten av ett användarcentrerat förhållningssätt och en organisatorisk UX-mognad2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In this study, we focus primarily on the importance of organisation and UX-maturity for applying user experience (UX). What does this mean for designers when maturity is low or high? The study shows that the user is an expert based on his/her personal experience of a product, allowing the user to select and influence solutions that best meet his/her needs. UX maturity is a highlighted concept in this UX study. If UX maturity of an organisation is low then UX is likely only applied by few or no one within the design team. If the maturity on the other hand is high, the organisation and its design team work with an UX-approach. The approach therefore becomes a part of the organisational culture and through this shows how the business benefits of UX. This then creates a win-win situation for the user, designer and organisation. If however everybody practices UX, what will then happen to the UX-role? Is it however reasonable that only one person should be responsible for UX?

    We gathered 12 experts from companies in Gothenburg and talked about how it has been, present challenges and together we speculated about the future UX role. We also discussed the significance organisations maturity has for those who work with UX. The results show that knowledge of UX should be disseminated at all levels and that at a high maturity UX strategy becomes part of the overall plan. When the maturity is high practitioners of UX get the opportunity to narrow and broaden their skills. Is maturation however low more responsibility may be placed upon the individual designer. The designer may not have the same opportunity to become an expert in their field and are instead forced to have a wider and not as deep expertise.

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  • 289.
    Jagadeesan, Kanniga Lakshmi
    University West, School of Business, Economics and IT.
    “Does it help the patient and does it help the healthcare system?”: Assessment of automated self-monitoring eHealth applications from healthcare professionals’ perspectives2022Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The World Health Organization (WHO) defines eHealth as “the use of Information and Communication Technologies (ICT) for health”. Inadequate observation of vital signs, which can lead to failure to recognize deterioration, that could have been prevented otherwise is not only a cause for individual suffering but the society as well. One strategy to achieve sustainable care is through self-monitoring with the help of telemonitoring devices, a type of eHealth service, that has been found to reduce delivery costs and increase medical quality. According to a large number of studies, eHealth has the potential to enhance better communication between healthcare professionals and patients, increase awareness about the disease among patients and lead a healthy life. The WHO guidelines on digital interventions highlight how eHealth solutions act as a useful resource to improve health and access to health services. Nine semi-structured interviews were conducted to understand the benefits and challenges associated with automated self-monitoring health applications from healthcare professionals’ perspectives. Results indicate the perceived benefits, potential barriers, and organizational challenges that come along with the implementation. Viewpoints have been elucidated and discussed concerning previous research articles used during the study. The thesis concludes with the fulfillment of the goal by establishing a basis for further research, according to the authoris probably needed.

  • 290.
    Jagannatha, Divya
    University West, School of Business, Economics and IT.
    Investigating the level of awareness of blockchain technology in higher education2023Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study presents the results of an exploratory study investigating the current level of awareness of blockchain technology among IT administrative staff and educators in the context of higher education in Sweden, by employing a qualitative method for data collection. This study has gained useful insight and perspective of participants’ level of understanding of blockchain technology in the context of higher education.The results demonstrate varied awareness levels of participants by highlighting the level of understanding about blockchain technology and their attitude towards acceptance of it.

    The study also sheds some light on the challenges associated with blockchain from the perspective of the participants. The study has tried to identify viable solutions to improve the acceptance and gradual adoption of blockchain technology in higher education.In conclusion, the results indicate that existing frameworks like the Technology Acceptance Model (TAM) and Unified Theory of Acceptance and Use of Technology (UTAUT) could be extended by adding a perception of cost to understand the acceptance and adoption of blockchain technology in the context of higher education. Further research is required to investigate the importance of cost perspective to UTAUT and TAM models and its relevance in the context of blockchain technology in higher education. Furthermore, the study suggests that addressing the knowledge gap by producing and distributing educational resources and programs focused on blockchain technology could raise the awareness level and understanding among various stakeholders in higher education which will help in the gradual adoption of blockchain technology in higher education. 

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  • 291.
    Jannesson, Sofia
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Waligora, Anna
    University West, Department of Economics and IT, Divison of Informatics.
    Vårdpersonalens upplevelse av videoteknik vid distansmöten Vid samordnad vård- och omsorgsplanering i Västra Götalandsregionen2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    To enable primary care to participate from a distance in meetings regarding patient discharge planning, Västra Götalandsregionen (VGR) implemented video technology in 2016. Without video technology, primary care could not participate in planning meetings due to resource shortage. Implementing new technology will result in increased quality of care, but the healthcare providers must accept the new efforts. It is common for healthcare organizations to fail when introducing new technologies because users do not accept the changing work environment. In order to increase the chances of user acceptance, the organization should consider certain success factors in the implementation. Research has been conducted to study user acceptance by following the innovation-decision process, which consists of five different steps: knowledge, persuasion, decision, implementation and confirmation. The process has been developed to study how, why and at what rate new technologies are accepted by users within the organization. This study was conducted using a qualitative approach and data was collected through semi-structured interviews with six respondents who worked in primary care. Previous research was used that studied the recommended success factors for the implementation of video technology and the factors that affect the acceptance of new technologies. Video technology used during distance meetings increase access to healthcare specialists for patients in real-time. Through a live video conversation, participants can join the meeting regardless of distance. The primary care was very positive towards the implementation of video technology, as it allows them to participate in discharge planning meetings. Before the introduction of video technology, healthcare providers were worried about how a video meeting would work. Even if the healthcare providers were worried, they were still positive about the introduction of video technology, as it allows them to participate in planning meetings. The healthcare providers were pleasantly surprised at how well the video technology worked at distance meetings and they thought the technology was easy to use. However the findings of this study also showed that there were some minor technical problems with the connection and some problems with scheduling the meetings. The healthcare providers experienced that difficulty with scheduling was the biggest challenge with distance meetings. Despite some difficulties with the technology and scheduling the healthcare providers thought that video technology was still easy to use.

  • 292.
    Jansson, Magnus
    et al.
    Gothenburg Research Institute, School of Business, Economics and Law, University of Gothenburg, Gothenburg, Sweden.
    Carlström, Eric
    University of Gothenburg, Institute of Health and Care Sciences, The Sahlgrenska Academy, Gothenburg, Sweden; University Collage of Southeast, School of Economics, Notodden, Norway (NOR).
    Karlsson, David
    University of Gothenburg, School of Public Administration, Gothenburg, Sweden.
    Berlin, Johan
    University West, Department of Social and Behavioural Studies, Division of Social Work and Social Pedagogy.
    Drivers of outsourcing and backsourcing in the public sector: From idealism to pragmatism2021In: Financial Accountability and Management, ISSN 0267-4424, E-ISSN 1468-0408, Vol. 37, no 3, p. 262-278Article in journal (Refereed)
    Abstract [en]

    Local governments are bringing previously outsourced services back in‐house. Research into explanations for sourcing decisions in the public sector is growing, however, few researchers have investigated drivers of both outsourcing and backsourcing in local public‐governance organizations. In this study we utilize transaction cost economic theory (TCE) and political ideology to investigate underlying motives of sourcing in local public governance organizations. Based on a 2018 survey of chief financial officers (CEO) in all of Sweden's 290 municipalities, this study shows that backsourcing is strongly associated with outsourcing and that outsourcing and backsourcing should not be understood as opposite phenomena, rather as interdependent phenomena in a dynamic sourcing strategy. Outsourcing and backsourcing are driven in part by different factors: Outsourcing by political ambitions and economic factors relating to TCE, while managerial and pragmatic concerns are foregrounded for backsourcing.

  • 293.
    Jern, Max
    University West, School of Business, Economics and IT, Divison of Informatics.
    The Border Between Usability and Integrity: A Qualitative Study on the Meaning of Privacy and its Value in the Context of Social Media2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This paper aims to explore what privacy truly means in the context of social media through the use of focus groups. It also aims to explore the concept of privacy as a currency and will attempt to explore if a value or worth can be attributed to the concept. The discussion lends credence to the idea that the word "privacy" should be redefined inside the scope of social media.

    The findings suggest that most people are concerned about privacy only as so far as they can feel secure, and care little about the finer details surrounding the subject. The lack of transparency and proper explanation of the data gathering process could very well be the real reason why people feel like their privacy is threatened. Social media platforms need to find a better and more clear-cut process when dealing with their users' personal information to properly gain their trust.

  • 294.
    Jess, Henrik
    University West, School of Business, Economics and IT, Divison of Informatics.
    Agony of choice: Trade-off between privacy and convenience with web cookies2021Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Introduction: Most of the people living in the EU use the internet regularly. Lots of personal related data is collected by companies utilizing web cookies. The General Data Protection Regulation was set to give users more control over data collection related to their personal data. Little is known about web cookie awareness and e-privacy in relation to information overload and the design of web cookie notifications. No previous study has looked at the differences between Sweden and Germany regarding web cookie and e-privacy awareness. Aims: The overall aim of this study is to investigate how aware web users are about webcookies and e-privacy after the introduction of GDPR and if there is any difference in web cookie awareness between people residing in Germany and Sweden. Further, to assess how web users are influenced by the information in web cookie notification and the design. Methods: A quantitative research approach was performed with a self-completion questionnaire. Data was collected during 29th of April - 9th of May and 150 participants have participated in this study. 96% of the participants were either living in Germany or Sweden. Mann-Whitney and Chi-Square tests were performed to investigate differences within different countries, age groups and occupations regarding awareness about web cookies and privacy. One sample Wilcoxon signed ranked tests and binomial tests were performed to test hypotheses related to information overload and the design of web cookies. Results: Younger participants read web cookie notifications in a significant lower extend than participants older than 55 years (p = 0,03). Significant differences were found in relation to the usage of web cookie blockers, with Germany using web cookie blocker to a greater extend. The general opinion of the participants was that web cookie notifications contain too much information (p = 0,023). Participants also agreed on that accepting web cookies is faster than declining them. Further, participants expressed that the web cookies layout is influencing their choice when either accepting or declining the web cookies consent. Conclusions: Despite GDPR, the findings of this study indicated a need for shortened, simplified, and uniform information in web cookies notification and privacy policies. It should be considered to make a uniform design for web cookies to make interaction with web cookies dialogue more user friendly and time saving. 

  • 295.
    Jibril, Aidarous
    University West, School of Business, Economics and IT.
    Sökmotoroptimering: Effekten av sökmotoroptimering på webbplatsenssynlighet och rankning2022Independent thesis Basic level (university diploma), 5 credits / 7,5 HE creditsStudent thesis
    Abstract [en]

    Since the Internet has discreetly merged into every part of our lives, people are now more familiar with utilizing search engines frequently to find information about products and services. Search engines are platforms that handle users' requests submitted in the form of keywords to seek specific information reserved and stored in their enormous databases. Since a website's visibility and branding are a key component of commercial success and very crucial for business growth, whether it is online or offline in this rapidly evolving digital century, by creating websites that are better and more visible than the competition's, it is necessary to implement a good SEO strategy to convince and supply users with relevant pages. Search engine optimization, or SEO, is the most effective, successful, and economical approach to optimizing a website's content pages to rank well in search engines so that people may find and access them easily via Google's search engines compared to millions of website rivals. This thesis focuses on examining search engine optimization and how a web page can be improved by utilizing it to give readers a better understanding of SEO and its usage of techniques and strategies, which consist of several tactics and procedures that can raise any web page's rating..

  • 296.
    Jobe, William
    University West, School of Business, Economics and IT, Divison of Informatics.
    Bridging the learning gap in Kenya with mobile learning: Challenges and future strategies2015In: Proceedings of E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2015 / [ed] curtis Ho & Grace Lin, University of Hawaii, USA, Chesapeake, VA: Association for the Advancement of Computing in Education, 2015, p. 1319-1325Conference paper (Refereed)
    Abstract [en]

    The overarching aim of this research was to study how mobile technology can catalyze informal learning and bridge the gap between informal and non-formal learning. In this study 30 Kenyan elite runners were equipped with a simple Android smartphone and free Internet for one year. The original research project focused on studying how a smartphone in the hands of impoverished Kenyans could assist and enhance informal learning. This project used log data, workshops and interviews to track the users’ progress. During the course of the study a huge desire for more formalized learning developed. Thus, a non-formal course on Human Rights was developed and made available for all Kenyans via any Internet connected device. In this way the intersection of these two projects provided an opportunity to satiate interests gained from unguided informal learning with structured non-formal learning. Key findings were that the smartphone empowered marginalized groups, augmented informal learning opportunities, and provided a means to bridge informal and non-formal learning to deliver educational opportunities to any device in the form of a non-formal MOOC. This research made a significant impact in the participants’ lives and the most common statement from the interviews was the statement “it helps us a lot”.

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  • 297.
    Jobe, William
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Nilsson, Stefan
    University West, School of Business, Economics and IT, Divison of Informatics.
    Bernhardsson, Patrik
    University West, School of Business, Economics and IT, Division of Media and Design.
    Rask, Anders Bindslev
    University College Nordjylland, Energi- og miljøuddannelserne, Professionshøjskolen University Colleges.
    Improving the creation, curation and discovery of open educational resources for work integrated and lifelong learning2018Conference paper (Other academic)
    Abstract [en]

    This paper concerns open education (OER) resources, and more specifically the process of publishing OER material to make it easier to find on the web. The overarching goals are to improve the creation and discovery of OER material for workplace learning as well as strive towards UNESCO’s Sustainable Development Goal 4, which aims to ensure inclusive and equitable quality education and promote lifelong learning opportunities for all. As we see it, there are two key challenges. The first challenge regards the content creation and curation side; i.e. the process of making OER material available to the general public, how to maintain the resource and how to get feedback on it. The second challenge regards discovery i.e. for OER consumers to easily find OER material and discern its usefulness in their specific learning context. We are in the process of developing a web based system that aids content creators in publishing and maintaining their OER material. The system helps the content creator by generating semantic metadata about the resource based on the Dublin Core system and creates a package of the material itself along with said metadata in a search engine optimized HTML5 file, ready for publishing on a web server or a video streaming site like YouTube, or other media sharing sites. This approach primarily utilizes common search engines to find the material, thus making the OER material decentralized and not necessarily specific to a specific OER repository. The metadata created by the system does, however, enable developers to create systems specialized in collecting and aggregating OER material, further enhancing the capability of the decentralized ecosystem of OER resources to be used by learning management systems. The key contribution is a suggestion as to how to automatically generate and use an OERID so that all resources can be discovered, curated, and reused.

  • 298.
    Johansson, Alexander
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Identifying Risk Factors in Implementing ERP Systems in Small Companies2020In: 17th International Conference on Information Technology–New Generations (ITNG 2020) / [ed] Shahram Latifi, Springer International Publishing , 2020, p. 169-173Conference paper (Refereed)
    Abstract [en]

    Some risk factors exist within the implementation process of an ERP system in small companies. However, researchers claim different views on which impacts the implementation of ERP systems have. Actually, there are relatively few empirically based ERP implementation studies in small companies and its impact, as most of such studies are focused on larger companies. This paper is based on a case study at a small company. The aim of the paper is to explore risks at a small company when planning to implement an ERP system. The analysis shows that an ERP system is a good solution to avoid using systems that are not integrated. An ERP system could integrate all information in only one system, and all information could easily be accessed within that system. The implementation therefore lead to decreasing costs in the daily work as the activities and processes can be performed more effective and efficient.

  • 299.
    Johansson, Anders
    et al.
    University West, Department of Engineering Science, Research Enviroment Production Technology West. Global Industrial Development, Scania CV AB, Södertälje.
    Gustavsson Christiernin, Linn
    University West, Department of Engineering Science, Division of Production Systems.
    Pejryd, Lars
    School of Science and Technology, Örebro University.
    Manufacturing System Design for Business Value, a Holistic Design Approach2016In: Procedia CIRP, ISSN 2212-8271, E-ISSN 2212-8271, Vol. 50, p. 659-664Article in journal (Refereed)
    Abstract [en]

    When designing and developing manufacturing systems, many aspects need to be considered. Typically, the manufacturing design objectives are specified to achieve certain operational requirements around quality, capacity, cost etc. They are also specified withthe intention to ensure efficient processes related to manufacturing, such as maintenance, logistics, not to mention the main process of manufacturing the actual part. This study proposes that a wider company perspective should be considered during manufacturing system design, to achieve a greater business value. The manufacturing system should be designed to create value to other core business processes, such as product development, marketing, sales and services. This paper also presents examples on value perspectives to consider and how this approach can be implemented.

  • 300.
    Johansson, Angelica
    et al.
    University West, Department of Economics and Informatics, Divison of Informatics.
    Josefsson, Åsa
    University West, Department of Economics and Informatics, Divison of Informatics.
    Konsekvenser av processorienterad e-tjänsteutveckling: med verksamhet och medarbetare i fokus2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract

    A challenge for many municipalities in today's digital society is to create effective and societal useful e-services for citizens. These e-services are to facilitate communication between the municipality and citizens but also to contribute to more open government in the municipalities. To accomplish this, the municipalities first need to develop and secure the internal administrations.

    To achieve this development of e-services, a process-oriented approach can be used. Process orientation means that you set up efficient processes internally to optimize and develop their own activities. This is done through process modeling, identifying all the activities available in the business and put them in a relationship that ultimately will generate a higher value and better service for citizens. To develop the business and to think in processes is not new, but to automate this thinking can be a challenge for many municipalities, a challenge that will result in qualified e-services.

    The essay is based on a qualitative study that aims to identify significant implications that a municipality can get when using process-oriented e-service development. Through a case study we have interviewed several employees of a municipality to produce these implications. The approaches that have been studied are how the internal operations are affected as a whole and how its employees are affected. In addition to the empirical base (in the form of case studies, interviews and document studies) we have linked a theoretical framework and thus have been able to come to a conclusion.

    The municipality that has been studied conducts its process orientation by working with a specific methodology, which means that process modelers and representatives from various administrations meet in workshop-based sessions. Their task is to jointly develop the business and the citizens' demands and needs which will then result in stringent and digitized processes. With this methodology many implications has been identified. The main benefits that can arise when you put the business operations and employees in focus is partly that in the longer term you can have a more flexible and stronger organization, activities that both enhance working practices and increase participation among employees. In the end, the employees themselves develop their activities and thus can more easily influence their own work situation and constantly strive for improvement. This in turn can lead to a more customer-oriented business where the implications of working with process orientation lead to a good base for future development of e-services. However, it is important to note that involvement is a critical success factor. Too long and too many workshops can lead to negativity, which in turn may reduce this commitment. This may lead to that you can get bad processes that do not provide increased benefits to citizens or to the internal operations.

    I you get a good mobilization and organizational preparation for the development of e-services we provide as suggestions that it is important to think about documentation and evaluation of the project. This in turn could be of great assistance to other municipalities who wish to pursue internal process orientation. Shared knowledge equals increased knowledge and thus becomes an important factor in the approach to sustainable and dynamic processes that generate societal and useful e-services.

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    Konsekvenser av processorienterad e-tjänsteutveckling
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