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  • 151.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Managing social media adoption - an exploratory international case study of hotel organizations2015In: Innovation, Entrepreneurship And Sustainable Value Chain In A Dynamic Environment: 8th Annual Conference of the EuroMed-Academy-of-Business. / [ed] Vrontis, D; Weber, Y; Tsoukatos, E, EUROMED PRESS , 2015, p. 1027-1040Conference paper (Refereed)
    Abstract [en]

    The usage of social media is increasing rapidly in organizations. Technology has long been considered to be one of the most influential elements affecting the rules of competition. Therefore both technology management and strategy has become an important task for many business organizations. Seen from an organizational perspective, social media can not only be used to create interaction between members of the organization, employees, and customers but also to create a shared organizational intelligence. Hotel organizations is the focus of this study. The objective of the study is to provide insights to the managerial and organizational perspective of the adoption of social media in hotel organizations, exploring how the strategy of adopting and managing social media is performed within the hotel organizations. The results show that the hotels of the case study are in the beginning of their path of forming a strategy for social media adoption that also works in practice, not just in theory.

  • 152.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Organizational Social Media: A Literature Review and Research Agenda2018In: 51st Hawaii International Conference on System Sciences (HICSS 2018): Proceedings of a meeting held 2-6 January 2018, Waikoloa Village, Hawaii, USA., Hawaii International Conference on System Sciences ( HICSS ) , 2018, p. 3832-3841Conference paper (Refereed)
    Abstract [en]

    Social media refers to online tools that make it possible for users to create content, publish, share and communicate online. Social media use by and in organizations is a developing research field still in its infancy. The present paper presents a literature reviewon the subject of Organizational Social Media (OSM), starting and proceeding from van Osch and Coursaris's literature review extending to 2011. There view contributes to the IS research field by describing how the IS research field defines and categorizes social media, identifying what topics are currently interesting and suggesting future researchtopics. The findings suggest that to a great extent the IS research field focuses on internal activities e.g.communication and knowledge sharing made possible by social media and that a common definition of social media is lacking

  • 153.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Persistent Digital Service Encounters: Challenges of organizational use of social media in a hotel chain2018Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. Earlier research has studied social media from different, rather fragmented perspectives such as social media use for marketingor for internal communication. However, research on the organizational implications and challenges from a more general organizational social media use is lacking. This thesis explores organizational implications and challenges of social media use over time. Hence the focus lies on both internal and external organizational activities related to social media use. The consequences of social media have been particularly striking in service industries, e.g. banks, restaurants and travel agencies. Social media has fundamentally changed how we (can) buy services, and also how service is provided. For example, we can ask a question or make a complaint directly on a specific social media platform. Hence, social media have had implications for the relationship between service organizations and their customers and thus changed the context in which service is delivered and experienced. The service encounter, i.e., the actual meeting between the customer and employees, has come to take place on social media platforms. The expansion of social media has affected the hotel industry in several ways. Hotel guests are using social media platforms in order to review and share experiences about hotels, and hotel organizations use social media to keep up with competitors and customer demands. The aim of this thesis is to describe and understand the challenges social media use brings to organizations in the service industry, inparticular hotel organizations. The following research question is addressed:Why and how does the use of social media platforms represent organizational challenges? The empirical data focuses on the introduction and use of social media in one international hotel chain over a four-year period. Furthermore, data was collected from other, independent hotels. The empirical data was collected through interviews, online observations, workplace observations and written documents. VIIIA multifaceted theoretical framework was used, including the Technology-Organization-Environment framework, the concept of technological frames, andthe concepts of functional simplification and closure. These theoretical frameworks capture the drivers behind organizational social media use and how individual employees interpret and use social media, but also how social media attributes create the need for new organizational routines and management of social media content created outside organizational boundaries.The analysis illustrates how social media use creates challenges for the studied organizations. Five main organizational challenges have been identified: the nature of social media versus organizational structure: how organizations and individuals make sense of social media over time; how private use of social mediahas implications for professional use; how social media creates stretched service encounters; and pseudo-relationships and roboticization of service

  • 154.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Social media adoption: an exploratory international case study of hotel organisations2017In: International Journal of Digital Culture and Electronic Tourism, ISSN 1753-5212, E-ISSN 1753-5220, Vol. 2, no 1, p. 67-82Article in journal (Refereed)
    Abstract [en]

    The pressure on organisations to adopt social media technologies is increasing, due to the large usage among customers and stakeholders. Nevertheless, there are still uncertainties about why organisations adopt social media and researchers call for more empirical studies in this research field. This study focuses on a hotel chain that recently made the decision to adopt social media. A technology-organisation-environment (TOE) framework is used to analyse the hotel chain and local hotels’ perception of the social media adoption. 22 interviews in 14 hotels in seven European countries have been conducted. The results shows that the hotel management and the local hotels have different views on why social media should be adopted and that there are several organisational challenges for the hotels, such as example to create structures for social media usage within the organisations.

  • 155.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    The Interpretation of Social Media: Challenges of Adopting Social Media in Organizations2016In: ECSM 2016: Proceedings of the 3rd European Conference on Social Media, 12-13 July 2016, Caen France / [ed] Christine Bernadas, Delphine Minchella, Reading: Academic Conferences and Publishing International Limited, 2016, p. 465-472Conference paper (Refereed)
  • 156.
    Högberg, Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    The practice of organizational social media: an international longitudinal case study2019In: AMCIS 2019 proceedings: Twenty-fifth Americas Conference on Information Systems, Cancun, 2019 / [ed] Marie-Claude Boudreau & Guy Pare, Cancún: Association for Information Systems, 2019, p. 1-10, article id social computingConference paper (Other academic)
    Abstract [en]

    The last decade a broad stream of research has studied how organizations use specific social media platforms. However, there is a lack of research that focuses on a more general use of organizational social media over time, that includes social media use both for internal and external purposes, and what implications the use has on work practices and organizational structures. The aim of the present paper is hence to study the organizational use of social media in terms of what new work practices and organizational structures that emerge and changes over time. Orlikowski’s ‘practice lens’ has been used to analyze the introduction and ongoing use of social media in a hotel chain over a period of five years. The main contribution of the paper is providing means to explain the new practices and structures related to organizational work that arises due to the use of organizational social media.

  • 157.
    Högberg, Karin
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Olsson, Anna Karin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Linking Technological Frames to Social Media Implementation: An International Study of Hotels2018In: Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018, Cham: Springer, 2018, p. 270-282Conference paper (Refereed)
    Abstract [en]

    Social media have transformed the hospitality and tourism industry and affected how customers interact and take decisions, but have also affected organisations’ business strategies and processes. Prior research has shown that a key understanding of IT implementation in organisations is how individuals adopt, use and make sense of technologies. Despite the increased use of social media in hotel organisations there is a research gap and little is known about how individuals’ sense-making affects organisational use over time. The aim of the present study is to contribute to the research field by using Orlikowski and Gash’s (ACM Trans Inf Syst 12(2):174–207, 1994) framework of Technological Frames. The interpretative case study follows social media use in 14 hotel organisations within an international hotel chain in seven European countries over four years. The study finds incongruence and lack of dominant frames and discusses the related organisational implications.

  • 158.
    Högberg, Karin
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Willermark, Sara
    University West, School of Business, Economics and IT, Division of Media and Design.
    Making Sense of Organizational Social Media: An International Longitudinal Case Study of Hotel Employees2019In: Proceedings of the 52nd Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui, Honolulu: Hawaii International Conference on System Sciences (HICSS) , 2019, p. 2377-2386Conference paper (Other academic)
    Abstract [en]

    When new Information Technologies (IT) are implemented in an organization, this creates new situations that need to be understood and made sense of. Sensemaking processes are vital when trying to identify the meaning users give when interacting with the new IT. The purpose of this study is to identify how hotel employees make sense of organizational social media over time. The empirical data was gathered overfour years in seven European countries and 14 hotels within an international hotel chain. In total, 37 interviews with 28 hotel employees were conducted. The findings explain how the hotel employees' dailywork routines are disrupted due to the social media implementation, but also what meanings the employees ascribe to social media in an organizational context. The study contributes to existing literature by providing illustrations about how users' sensemaking process concerning organizational social media influences their use over time.

  • 159.
    Islind, Anna Sigridur
    University West, School of Business, Economics and IT, Divison of Informatics.
    Platformization: Co-Designing Digital Platforms in Practice2018Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Digital platforms are slowly becoming an important part of both research and everyday work. However, much of the research focus has been on platforms that are already established. Little focus has been on platformization (i.e., design, development and use of platforms in the nascent phases) and the socio-technical aspects of designing platforms for specific practices or purposes, i.e., practice based platforms. While it is truly important to understand technological aspects and market logics of platform efforts, it is also to understand how platforms become platforms, when designing them alongside end-users.

    This thesis contributes to the platform discussion with research that focuses both on the technological sides of building platforms while also unpacking the social aspects of the collaborative design situation (i.e., co-design) and development where end users meet and later use the platforms.This thesis explores the research questions: How can practice-based platforms be designed and developed? What impact does end-user engagement in platformization have on the practices involved? How can platformization efforts be approached and researched? Through a study of the design of platforms in care settings, one 2.5–year study within home care and one 2.5–year study within cancer rehabilitation where the end-users' practices involved in the co-design processes are caregivers and care recipients in both studies. This thesis thereby unpacks the platformization process through a roughly five–year longitudinal AR project, based on these two studies. With the help of the boundary literature, the design, development and use of platforms in the nascent phases of platformization is analysed in these two studies. Through a co-design effort in both studies, the practices that are going to use the platforms contribute to a) the design of which boundary resources (i.e., modules in terms of code blocks) will be developed within the platform; b) the design of the boundary object (i.e., working tools in terms of apps) that they are using together inconsensus; and c) the design of a boundary practice in which they will later use the digital artifacts together. The end-users' practices had impact on the design of all layers of the platform through the co-design approach, including an influence on the boundary resources that were developed within the platform. The platforms also had impact on the practices, which designed new ways of interacting.

    The results thereby both show the impact of the end-users' practices (caregivers and care recipients, which are heterogeneous) on the platform design,as well as the impact of the platform on the design of their boundary practice. In this thesis, the design and development of the two platforms is thereby researched and the design of the platforms is validated by studying the use of the platforms as well. The main contribution of this thesis is a conceptualization of the platformization process where the key characteristics of designing such platforms with heavy user engagement are illustrated in a platformization model and in seven platformization principles.

  • 160.
    Islind, Anna Sigridur
    University West, Department of Economics and Informatics, Divison of Informatics.
    The “PantryApp”: Design Experiences from a User-Focused Innovation Project about Mobile Services for Senior Citizens2014In: Creating Value for All Through IT / [ed] Birgitta Bergvall-Kåreborn, Peter Axel Nielsen, Springer, 2014, p. 359-362Conference paper (Refereed)
    Abstract [en]

    This experience report aims to reflect on a design initiative conducted as a user-focused innovation. It is based on a research and development project about mobile commerce. Herein, I include various forms of mobile services that accumulate the core function of mobile payments. The target group of the design was senior citizens who need to have their grocery shopping done in a more safe and convenient way. In this report I will particularly focus on the design process and the design product.

  • 161.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Sørensen, Carsten
    University West, School of Business, Economics and IT, Divison of Informatics.
    Co-creation and Fine-Tuning of Boundary Resources in Small-Scale Platformization2016In: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Ulrika Lundh Snis, Springer, 2016, Vol. 259, p. 149-162Conference paper (Refereed)
    Abstract [en]

    Most research on platform innovation studies the phenomena from a distance due to lack of access. This paper reports from within an action research case of platform development in a small-scale context. The case is based on a regional business initiative with the goal to establish an arena for mobile commerce and stimulate local industry growth. It was conducted in collaboration between researchers and third-party developers. The article shows how the initial phases of platformization are characterized by socio-technical arrangements, co-creation of boundary resources and intimate knowledge communication. The paper contributes to platform research by acknowledging a small-scale context for platform research. It further develops distributed tuning of boundary resources into an intimate fine-tuning process that we illustrate is valid for a small-scale context.

  • 162.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundin, Johan
    University of Gothenburg, Department of Applied IT, IT Faculty, Gothenburg, Sweden.
    Steineck, Gunnar
    University of Gothenburg, Clinical Sciences, Sahlgrenska Academy, Gothenburg, Sweden.
    Co-Designing a Digital Platform with Boundary Objects: Bringing Together Heterogeneous Users in Healthcare2019In: Health and Technology, ISSN 2190-7188, E-ISSN 2190-7196, Vol. 9, no 4, p. 425-438Article in journal (Refereed)
    Abstract [en]

    Healthcare is increasingly permeated with digital platforms supporting cooperative care involving different professional groups and also patients. New mobile technologies allow for patients to continuously monitor and document their symptoms to support better healthcare, as well as self-care. The successful design of such multi-user platforms calls for new design approaches involving heterogeneous conditions and goals. This paper analyzes theuse of boundary objects in design as a mediator for different users' needs and conditions. Our research is conducted at a clinic supporting cancer survivors in their struggles with treatment induced illnesses, a treatment heavily dependent on new medical research as well as on patient involvement. The data is collected ethnographically over two years following a design project that developed a digital platform to support the care provided by the clinic. We describe how useful boundary objects transform over time, from rich narratives, to conceptual formulations and finally into concrete prototypes of the platform. We argue that understanding such a transformation can inform the design of healthcare platforms and guide future design processes, where co-designing with boundary objects can be especially useful as a design approach when doing design complex settings, such as healthcare settings.

  • 163.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    From Co-Design to Co-Care: Designing a Collaborative Practice in Care2018In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 11, no 1, p. 1-24Article in journal (Refereed)
    Abstract [en]

    The design of digital artifacts in general and mobile apps in particular has not been investigated fully from a practice perspective. Mobile apps are commonly designed from a distant, armslength relationship where they are developed without taking the users' practices into account.This paper problematizes this notion and takes the point of departure from a collaborative design (co-design) process where the goal was to design a mobile app supporting grocery shopping forthe home care sector. We analyse the role of designing a mobile app as a facilitator for collaboration between the elderly's everyday practice and the caregivers work practice and investigatehow these two practices become intertwined. The research questions are: How can the design process be organized in order to foster the formation of a prospective collaborative care practice? What aspects are important to consider when designing with a boundary practice perspective? The findings of this study indicate that organizing the design activities in a certain collaborative manner empowered the elderly and their caregivers and led to the formation of a common, collaborative care practice (herein called co-care). The focus of the design process thereby shifted from designing the digital artifact (framed as a boundary object) to designing the co-carepractice (framed as a boundary practice). Our contribution is discussed in terms of design considerations,which can be applied for the facilitation of a collaborative boundary practice. The considerations are of particular relevance for settings where two or more practices are to collaborate and where new conditions are to be created for future co-practice.

  • 164.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Learning in home care: a digital artifact as a designated boundary object-in-use2017In: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 29, no 7/8, p. 577-587Article in journal (Refereed)
    Abstract [en]

    PurposeThe aim of this paper is to understand how the role of an mHealth artifact plays out in home care settings. An mHealth artifact, in terms of a mobile app, was tested to see how the quality of home care work practice was enhanced and changed. The research question is: In what ways does an mHealth artifact re-shape a home care practice and how does this affect the interaction between caregivers and the elderly and learning opportunities for the caregivers?Design/methodology/approachAn action research approach was taken and the study was conducted in a home care organization in a Swedish municipality. The data were collected through semi-structured interviews and observations that were conducted during home visits. Concepts of learning and boundary objects were used to analyze and distinguish interactions and conversations with the mHealth artifact.FindingsThe study shows how an mHealth artifact is re-shaping a home care practice and how this affects interactions and identifies learning opportunities. Views on the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist.Originality/valueThe study provides qualitative descriptions from using an mHealth artifact for home care, which is an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application

  • 165.
    Islind, Anna Sigridur
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, Department of Economics and IT, Divison of Informatics.
    MHealth in Home Care: a designated boundary object-in-use2015Conference paper (Refereed)
    Abstract [en]

    The aim of this paper is to understand how the role of an mHealth artifact is played out in home care settings. An mHealth artifact, in terms of a mobile app (primarily for tablets) was tested to see how the quality of home care work practice was enhanced and changed. The research question the paper explores is: In what ways is an mHealth artifact re-shaping a home care practice and how does this affect the interaction between the caregivers and the elderly and learning opportunities for the caregivers? This research has an action research approach and it was conducted in a home care organization in a Swedish municipality. The data was collected through semi-structured interviews and observations that were conducted during home visits. Concepts of boundary objects were used to analyze and distinguish interactions and conversations with the designed mHealth artifact. Using the mHealth artifact as a boundary object in the caring situation triggered a caring conversation between the caregivers and the elderly. They grew closer and started having deeper conversations. The shift in responsibility, due to new processes enabled the caregiver to stay for a longer time putting the correct care in centrum. The findings reveal that views of the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist in order to understand the emergent properties situated in a technology mediated caring conversation. The study provides qualitative descriptions from early tests of mHealth applications for home care, an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application.

  • 166.
    Islind, Anna Sigridur
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, Department of Economics and IT, Divison of Informatics.
    mHealth in Home Care: A Digital Health Initiative Triggering a Caring Conversation and Revealing the Value of Learning2015Conference paper (Refereed)
  • 167.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Assmo, Per
    University West, School of Business, Economics and IT, Divison of Law, Economics, Statistics and Politics.
    Taking Care Seriously: Transforming Practices by Design2017Conference paper (Refereed)
  • 168.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics. Reykjavik University, School of Computer Science, Reykjavik , Iceland.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundin, Johan
    University of Gothenburg, Department of Applied IT, Gothenburg , Sweden.
    Cerna, Katerina
    University of Gothenburg, Department of Education, Communication and Learning, Gothenburg , Sweden.
    Steineck, Gunnar
    University of Gothenburg, Department of Oncology, Gothenburg , Sweden.
    The Virtual Clinic: Two-sided Affordances in Consultation Practice2019In: Computer Supported Cooperative Work, ISSN 0925-9724, E-ISSN 1573-7551, Vol. 28, no 3-4, p. 435-468Article in journal (Refereed)
    Abstract [en]

    Telecare has the potential to increase the quality of care while also decreasing costs. However, despite great potential, efficiency in care practices and cost reduction remain hypothetical. Within computer supported cooperative work (CSCW), one focus of telecare research has been on awareness support in distributed real-time communication in comparison to physical meetings since face-to-face consultations have been known as the “gold standard” of conducting care. Research has shown that it is hard to maintain qualities such as awareness through video-mediated meetings. In this research, the goal has not been to mimic the qualities of face-to-face consultations but rather to document the qualities of three types of patient meetings (consultations) and to understand in what kinds of situations each consultation type is a viable option. In this paper, we focus on the essential qualities of i) face-to-face consultations, ii) video-based consultations, and iii) telephone consultations and shed light on their affordances. The research contribution includes an extension of the affordance lens to incorporate socio-technical, two-sided affordances, that constitute important aspects for understanding complexity when heterogeneous actors co-existing in a practice, where affordances can differ for different “sides” in the complex practice—a view that is fruitful when dealing with heterogeneous actors and a set of analog and digital tools in a practice.

  • 169.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundin, Johan
    Gothenburg University, Applied Information Technology.
    Steineck, G.
    Transition at Work: Introducing Video-mediated Consultation to Cancer Rehabilitation.2017Conference paper (Other academic)
  • 170.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Pareto, Lena
    University West, School of Business, Economics and IT, Division of Media and Design.
    Rystedt, Hans
    ) University of Gothenburg, Department of Education, Communication and Learning, SE-405 30 Gothenburg, Sweden.
    Creating a Boundary Practice by Co-Design2016In: AIS SIGPRAG Pre-­ICIS Workshop 2016, 2016Conference paper (Refereed)
    Abstract [en]

    This paper explores the role of boundaries in a co-design process and how design work can be organized in order to manage the existing boundaries. The source of boundaries in design lies in the interface and dynamics between use practices, design practices and work practices.We will benefit from the boundary literature in order to contribute to practice-based design approaches in general, and to co-design approaches in particular.The researchis based on empirical data from a 2-year co-design process within the home care sector; involving participants from several professional groups: caregivers and care recipients. This paper focuses primarily on the caregivers (practitioners), the care recipients (elderly) and the designers. We particularly take into account the diversity of the participants in the co-design initiative and how these participants (representing two user groups) influenced the design process over time, and how their participation enabled the crossing of boundaries and the creation of a new boundary practice. Finally, the role of the designer is discussed in terms of redirecting its function towards facilitation instead of negotiation.

  • 171.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Pries-Heje, Jan
    Roskilde University, Roskilde, Denmark,.
    Learning at the digital boundaries2017In: Diffusion and adoption of information technology: Proceedings of the IFIP WG 8.6 working conference on the diffusion and adoption of information technology, Guimares, Portugal, June 2017, IFIP , 2017, p. 1-4Conference paper (Other academic)
    Abstract [en]

    The blurring of boundaries between work life and private life, between Spredsheets and Facebook, between societal and private means that we need to reconsider learning both in the perspective of adoption of technological change and, as diffusion of continuous innovation. Both organizations and technologies are undergoing fundamental changes that transform and create new challenges in the ways we work and learn. Many organizations today require continuous development and effective learning processes to meet the challenges of globalization and digitalization. The questions that need to be raised are what new skills need to be recruited, and how can the capabilities and functionality be distributed among a mixture of both human and technical "workforce"? In this position paper we discuss arguments for a future research agenda where new digital phenomena's are viewed from a"learning at the digital boundaries" perspective, taking into account different waves of digitalization and infrastructural challenges at the boundaries of organizational setting and private life.

  • 172.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Norström, Livia
    University West, School of Business, Economics and IT, Division of Media and Design.
    Vallo Hult, Helena
    University West, School of Business, Economics and IT, Divison of Law, Economics, Statistics and Politics.
    From Digital Fight to Digital Pride in Public Sector: Redefining Professionals' Roles and Work in Public Sector2016In: SIG USE 2016 16th Annual Research Symposium at ASIST 2016: Information Behavior in Workplaces, October 15, Copenhagen, Denmark.: Information Needs Seeking and Use (USE), 2016Conference paper (Other academic)
    Abstract [en]

    Abstract

    The digitalization in the public sector poses challenges for the professionals that have previously not been using digital tools as a part of their everyday practice. Building on three qualitative research projects this study shed light on contradictions and tussles, as well as possibilities related to professionalism in the public sector. The three cases involve different professionals: cancer rehabilitation nurses, municipality communicators, and resident physicians. The paper aims to gain a better understanding of the impact of digitalization efforts on everyday work practices, and the emerging opportunities and challenges of using digital artifacts as a part of professional work. Our findings show how the transition toward digital work practices is pushing the professional boundaries of rooted professionalism in the public sector. The meaning of work and what it means to be a professional profoundly changes. The process of tuning professionalism in the public sector is not straight forward.

  • 173.
    Jacobsson, Linda
    et al.
    University West, Department of Economics and IT, Division of Media and Design.
    Ivarsson, Jessica
    University West, Department of Economics and IT, Division of Media and Design.
    UX-rollen: Om vikten av ett användarcentrerat förhållningssätt och en organisatorisk UX-mognad2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In this study, we focus primarily on the importance of organisation and UX-maturity for applying user experience (UX). What does this mean for designers when maturity is low or high? The study shows that the user is an expert based on his/her personal experience of a product, allowing the user to select and influence solutions that best meet his/her needs. UX maturity is a highlighted concept in this UX study. If UX maturity of an organisation is low then UX is likely only applied by few or no one within the design team. If the maturity on the other hand is high, the organisation and its design team work with an UX-approach. The approach therefore becomes a part of the organisational culture and through this shows how the business benefits of UX. This then creates a win-win situation for the user, designer and organisation. If however everybody practices UX, what will then happen to the UX-role? Is it however reasonable that only one person should be responsible for UX?

    We gathered 12 experts from companies in Gothenburg and talked about how it has been, present challenges and together we speculated about the future UX role. We also discussed the significance organisations maturity has for those who work with UX. The results show that knowledge of UX should be disseminated at all levels and that at a high maturity UX strategy becomes part of the overall plan. When the maturity is high practitioners of UX get the opportunity to narrow and broaden their skills. Is maturation however low more responsibility may be placed upon the individual designer. The designer may not have the same opportunity to become an expert in their field and are instead forced to have a wider and not as deep expertise.

  • 174.
    Jannesson, Sofia
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Waligora, Anna
    University West, Department of Economics and IT, Divison of Informatics.
    Vårdpersonalens upplevelse av videoteknik vid distansmöten Vid samordnad vård- och omsorgsplanering i Västra Götalandsregionen2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    To enable primary care to participate from a distance in meetings regarding patient discharge planning, Västra Götalandsregionen (VGR) implemented video technology in 2016. Without video technology, primary care could not participate in planning meetings due to resource shortage. Implementing new technology will result in increased quality of care, but the healthcare providers must accept the new efforts. It is common for healthcare organizations to fail when introducing new technologies because users do not accept the changing work environment. In order to increase the chances of user acceptance, the organization should consider certain success factors in the implementation. Research has been conducted to study user acceptance by following the innovation-decision process, which consists of five different steps: knowledge, persuasion, decision, implementation and confirmation. The process has been developed to study how, why and at what rate new technologies are accepted by users within the organization. This study was conducted using a qualitative approach and data was collected through semi-structured interviews with six respondents who worked in primary care. Previous research was used that studied the recommended success factors for the implementation of video technology and the factors that affect the acceptance of new technologies. Video technology used during distance meetings increase access to healthcare specialists for patients in real-time. Through a live video conversation, participants can join the meeting regardless of distance. The primary care was very positive towards the implementation of video technology, as it allows them to participate in discharge planning meetings. Before the introduction of video technology, healthcare providers were worried about how a video meeting would work. Even if the healthcare providers were worried, they were still positive about the introduction of video technology, as it allows them to participate in planning meetings. The healthcare providers were pleasantly surprised at how well the video technology worked at distance meetings and they thought the technology was easy to use. However the findings of this study also showed that there were some minor technical problems with the connection and some problems with scheduling the meetings. The healthcare providers experienced that difficulty with scheduling was the biggest challenge with distance meetings. Despite some difficulties with the technology and scheduling the healthcare providers thought that video technology was still easy to use.

  • 175.
    Jobe, William
    University West, School of Business, Economics and IT, Divison of Informatics.
    Bridging the learning gap in Kenya with mobile learning: Challenges and future strategies2015In: Proceedings of E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2015 / [ed] curtis Ho & Grace Lin, University of Hawaii, USA, Chesapeake, VA: Association for the Advancement of Computing in Education, 2015, p. 1319-1325Conference paper (Refereed)
    Abstract [en]

    The overarching aim of this research was to study how mobile technology can catalyze informal learning and bridge the gap between informal and non-formal learning. In this study 30 Kenyan elite runners were equipped with a simple Android smartphone and free Internet for one year. The original research project focused on studying how a smartphone in the hands of impoverished Kenyans could assist and enhance informal learning. This project used log data, workshops and interviews to track the users’ progress. During the course of the study a huge desire for more formalized learning developed. Thus, a non-formal course on Human Rights was developed and made available for all Kenyans via any Internet connected device. In this way the intersection of these two projects provided an opportunity to satiate interests gained from unguided informal learning with structured non-formal learning. Key findings were that the smartphone empowered marginalized groups, augmented informal learning opportunities, and provided a means to bridge informal and non-formal learning to deliver educational opportunities to any device in the form of a non-formal MOOC. This research made a significant impact in the participants’ lives and the most common statement from the interviews was the statement “it helps us a lot”.

  • 176.
    Jobe, William
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Nilsson, Stefan
    University West, School of Business, Economics and IT, Divison of Informatics.
    Bernhardsson, Patrik
    University West, School of Business, Economics and IT, Division of Media and Design.
    Rask, Anders Bindslev
    University College Nordjylland, Energi- og miljøuddannelserne, Professionshøjskolen University Colleges.
    Improving the creation, curation and discovery of open educational resources for work integrated and lifelong learning2018Conference paper (Other academic)
    Abstract [en]

    This paper concerns open education (OER) resources, and more specifically the process of publishing OER material to make it easier to find on the web. The overarching goals are to improve the creation and discovery of OER material for workplace learning as well as strive towards UNESCO’s Sustainable Development Goal 4, which aims to ensure inclusive and equitable quality education and promote lifelong learning opportunities for all. As we see it, there are two key challenges. The first challenge regards the content creation and curation side; i.e. the process of making OER material available to the general public, how to maintain the resource and how to get feedback on it. The second challenge regards discovery i.e. for OER consumers to easily find OER material and discern its usefulness in their specific learning context. We are in the process of developing a web based system that aids content creators in publishing and maintaining their OER material. The system helps the content creator by generating semantic metadata about the resource based on the Dublin Core system and creates a package of the material itself along with said metadata in a search engine optimized HTML5 file, ready for publishing on a web server or a video streaming site like YouTube, or other media sharing sites. This approach primarily utilizes common search engines to find the material, thus making the OER material decentralized and not necessarily specific to a specific OER repository. The metadata created by the system does, however, enable developers to create systems specialized in collecting and aggregating OER material, further enhancing the capability of the decentralized ecosystem of OER resources to be used by learning management systems. The key contribution is a suggestion as to how to automatically generate and use an OERID so that all resources can be discovered, curated, and reused.

  • 177.
    Johansson, Anders
    et al.
    University West, Department of Engineering Science, Research Enviroment Production Technology West. Global Industrial Development, Scania CV AB, Södertälje.
    Gustavsson Christiernin, Linn
    University West, Department of Engineering Science, Division of Production Systems.
    Pejryd, Lars
    School of Science and Technology, Örebro University.
    Manufacturing System Design for Business Value, a Holistic Design Approach2016In: Procedia CIRP, ISSN 2212-8271, E-ISSN 2212-8271, Vol. 50, p. 659-664Article in journal (Refereed)
    Abstract [en]

    When designing and developing manufacturing systems, many aspects need to be considered. Typically, the manufacturing design objectives are specified to achieve certain operational requirements around quality, capacity, cost etc. They are also specified withthe intention to ensure efficient processes related to manufacturing, such as maintenance, logistics, not to mention the main process of manufacturing the actual part. This study proposes that a wider company perspective should be considered during manufacturing system design, to achieve a greater business value. The manufacturing system should be designed to create value to other core business processes, such as product development, marketing, sales and services. This paper also presents examples on value perspectives to consider and how this approach can be implemented.

  • 178.
    Johansson, Angelica
    et al.
    University West, Department of Economics and Informatics, Divison of Informatics.
    Josefsson, Åsa
    University West, Department of Economics and Informatics, Divison of Informatics.
    Konsekvenser av processorienterad e-tjänsteutveckling: med verksamhet och medarbetare i fokus2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract

    A challenge for many municipalities in today's digital society is to create effective and societal useful e-services for citizens. These e-services are to facilitate communication between the municipality and citizens but also to contribute to more open government in the municipalities. To accomplish this, the municipalities first need to develop and secure the internal administrations.

    To achieve this development of e-services, a process-oriented approach can be used. Process orientation means that you set up efficient processes internally to optimize and develop their own activities. This is done through process modeling, identifying all the activities available in the business and put them in a relationship that ultimately will generate a higher value and better service for citizens. To develop the business and to think in processes is not new, but to automate this thinking can be a challenge for many municipalities, a challenge that will result in qualified e-services.

    The essay is based on a qualitative study that aims to identify significant implications that a municipality can get when using process-oriented e-service development. Through a case study we have interviewed several employees of a municipality to produce these implications. The approaches that have been studied are how the internal operations are affected as a whole and how its employees are affected. In addition to the empirical base (in the form of case studies, interviews and document studies) we have linked a theoretical framework and thus have been able to come to a conclusion.

    The municipality that has been studied conducts its process orientation by working with a specific methodology, which means that process modelers and representatives from various administrations meet in workshop-based sessions. Their task is to jointly develop the business and the citizens' demands and needs which will then result in stringent and digitized processes. With this methodology many implications has been identified. The main benefits that can arise when you put the business operations and employees in focus is partly that in the longer term you can have a more flexible and stronger organization, activities that both enhance working practices and increase participation among employees. In the end, the employees themselves develop their activities and thus can more easily influence their own work situation and constantly strive for improvement. This in turn can lead to a more customer-oriented business where the implications of working with process orientation lead to a good base for future development of e-services. However, it is important to note that involvement is a critical success factor. Too long and too many workshops can lead to negativity, which in turn may reduce this commitment. This may lead to that you can get bad processes that do not provide increased benefits to citizens or to the internal operations.

    I you get a good mobilization and organizational preparation for the development of e-services we provide as suggestions that it is important to think about documentation and evaluation of the project. This in turn could be of great assistance to other municipalities who wish to pursue internal process orientation. Shared knowledge equals increased knowledge and thus becomes an important factor in the approach to sustainable and dynamic processes that generate societal and useful e-services.

  • 179.
    Johansson, Ann
    et al.
    University West.
    Lundh Snis, Ulrika
    University West, Department of Informatics and Mathematics.
    Stahl-Falck, Pia
    Svensson, Lars
    University West, Department of Informatics and Mathematics.
    Attitudes to ICT in a Healthcare Organisation2001In: IRIS 24: proceedings of the 24th Information Systems Research Seminar in Scandinavia / [ed] Solveig Bjørnestad ... (eds.)., Bergen: Department of Information Science, Univ. of Bergen , 2001Conference paper (Refereed)
  • 180.
    Johansson, Birgitta
    et al.
    University of Gothenburg, The Sahlgrenska Academy, Department of Clinical Neuroscience and Rehabilitation, Institute of Neuroscience and Physiology, .
    Karlsson, Jan-Olof
    University West, School of Business, Economics and IT, Divison of Informatics.
    Rönnback, Lars
    University of Gothenburg, The Sahlgrenska Academy, Department of Clinical Neuroscience and Rehabilitation, Institute of Neuroscience and Physiology, .
    Use the app-Measure mental fatigue-Take control2014In: Brain Injury, ISSN 0269-9052, E-ISSN 1362-301X, Vol. 28, no 5-6, p. 574-574Article in journal (Refereed)
    Abstract [en]

    OBJECTIVESFatigue after an acquired brain injury is common, and is characterized by limited energy reserves to accomplish ordinary daily activities. A typical characteristic of mental fatigue is that the mental exhaustion becomes pronounced during sensory stimulation or when cognitive tasks are performed for extended periods without breaks. There is a drain of mental energy upon mental activity in situations in which there is an invasion of the senses with an overload of impressions, and in noisy and hectic environments. Another typical feature is a disproportionally long recovery time needed to restore the mental energy levels after being mentally exhausted. The mental fatigue is also dependent on the total activity level as well as the nature of the demands of daily activities. For many people, there is an increased risk of doing too much and becoming even more fatigued.METHODSWe have developed an application for Windows Phone for assessment of mental fatigue. The Mental Fatigue Scale is used. The MFS is a multidimensional questionnaire containing 15 questions. The questions included in the MFS are based on symptoms described following longitudinal studies of patients with TBI, brain tumours, infections or inflammations in the nervous system, vascular brain diseases, and other brain disorders. The app also includes information about mental fatigue.   RESULTSThis application can help people determine the level of mental fatigue and it can also serve to provide an overall picture of the severity of the condition, and detect changes in mental fatigue over time. The scores will be added up and the results will be presented in the form of a rating scale and a diagram. People can then see their results for one week ago, one month ago or a whole year ago. Today, the most important recommendations are to adapt to the energy available by doing one thing at a time, resting regularly and not overdoing things. However, this is challenging for most people and it may take a long time, even years, to adapt to a sustainable level. It may also be difficult for the person to learn by himself/herself and it can take several years of considerable struggle, frustration, despair and depression, to find the right balance between rest and activity. This app can help people to be aware of mental fatigue. If they connect the results to daily activities, the app may also help them to be more aware about what may alleviate and what may make mental fatigue worse. CONCLUSIONSWith regular assessment of mental fatigue, this app may give feedback and support in order to achieve an enduring balance between activities and rest.

    The application can be downloaded without cost: http://www.windowsphone.com/en-us/store/app/mental-fatigue/87d4cb88-c9b5-4ac9-9a92-b63a5d8f4d82

  • 181.
    Johansson, Christine
    et al.
    University West, Department of Economics and Informatics.
    Bumbar, Sanja
    University West, Department of Economics and Informatics.
    Kommuner och sociala medier: en studie om kommuners användning av Facebook2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study deals with the use of social media in general and Facebook in particular by Swedish municipalities. The phenomenon of social media has grown stronger in recent years and are not now days only used by individuals, but also by companies and organizations and now also authorities, which have begun to see the benefits of using them. This paper builds on a study carried out by the Swedish Local Authorities and Regions, which have developed guidelines for municipalities on how to respond to citizens using social media. From this previous study, a number of municipalities were found that use social media on a regular basis. In the context of this study these municipalities were then contacted in order to find out how they use social media and whether there are any guidelines when communicating with citizens. The study is then narrowed down to focus more on Facebook specifically and what message they want to convey through the use of Facebook, and how possible guidelines may look like. A total of 26 municipalities out of 51 elected to answer the electronic questionnaire, with locations from Kalix in the north to Ystad in the south.

    The method used for this study is a qualitative approach with quantitative elements, where an electronic questionnaire was sent out, containing questions answered in free text by the municipalities, which were then analysed, processed and interpreted. The theory section introduces concepts used in the study and a more detailed presentation of research and guidelines by the Swedish Local Authorities and Regions. The importance of communication, both internal and external, is also discussed.

    This paper concludes with the finding that municipalities are using social media as a communication channel to increase communication with their citizens. Municipalities would thus create a forum for dialogue and be able to reach out to wider audiences. Marketing possibilities and the creation of a positive image of themselves is seen as an important reason why municipalities are using social media. Another benefit is the ease of reaching the municipality as a citizen, and that the municipalities themselves are able to expand their civic service and offer a greater variety of it. Additional benefits can also be seen, such as making it easier to share information and to obtain input and feedback from citizens. The study also shows that the vast majority of the responding municipalities comply with some form of guidelines, used to support and supplement the use of social media. 

  • 182.
    Johansson, Lars-Olof
    University West, School of Business, Economics and IT, Divison of Informatics.
    An engaged practice research approach to digital service design supporting everyday lifeIn: Article in journal (Refereed)
  • 183.
    Johansson, Lars-Olof
    University West, School of Business, Economics and IT, Divison of Informatics.
    Engaged in digital service innovation2018Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    The research in this thesis has digital services innovation to support Human-Centred Service Systems (HCSSs) from a practice theory perspective as a foundation. Digital service innovation is understood as service system reconfiguration due to digitalization, with the aim to change the service systemsin a way that increases the value for the involved actors. There are several challenges in digital service innovation; one of the challenges is to address value for a Human-Centered Service System (HCSS), especially since value is the outcome that is determined by the beneficiary. Another challenge is the complexity of sharing and translation of knowledge among heterogeneous actors. The interaction among the involved actors is crucial to understand because it is through human interaction that knowledge is shared and generated.The research has been guided by two research questions: (1) What constitutes value in HCSSs? And (2) How can perceptions of value be aligned in digital service innovation? The presented research expands our understanding of digital service innovation in HCSSs supporting everyday life from a practice perspective. The overall research approach has been engaged scholarship, where the attached insider perspective has been the main focus. The empirical data is collected in two innovation projects (FIND and Free2Ride), the data comes from activities within the projects such as workshops and interviews. One finding in the thesis is the interplay between different levels of value during digital service innovation. Another finding is that beneficiaries and developer stake initiatives to share and translate knowledge. The main contribution of the research is a set of digital service innovation principles. Temporal brokering that leads to leaps in the process of reaching a common understanding and the importance of a learning dimension regarding the roles taken by service beneficiaries are also contributions in this thesis. The research also contributes an exemplification of how learning theories have been applied in order to understand digital service innovation. There are also practical contributions directed to those involved in digital service innovation on a tactical or strategic level. Future research could approach digital service innovation of HCSSs inother service systems and with other perspectives from the practice theory research.

  • 184.
    Johansson, Lars-Olof
    et al.
    Halmstad University, Sweden.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Co-Creation in a Boundary Practice: Lessons Learned from an Engaged Scholarship Approach2013In: 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime, 2013, p. 757-766Conference paper (Other academic)
    Abstract [en]

    In this article, Engaged Scholarship is disentangled from a co-creation and boundary practice perspective. The focus is on the attached inside researcher in collaborative basic research and action research project. Within the information systems discipline the intersection between collaborative basic research and action research is not that well explored. An extra interest has been on the transformation of descriptions to proposed actions that takes place in this intersection. From our empirical findings of an Engaged Scholarship project we have identified four lessons learned that could be used as considerations and proposed actions for the attached inside researcher. The lessons learned are derived from four theoretical themes: co-creation,dialogue, boundary practice and boundary objects. The empirical data presented in the article is from a project called Free2Ride, which was a co-creation project between researchers, ICT-developers and members from two equestrian clubs.

  • 185.
    Johansson, Lars-Olof
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Quality of everyday life supported by digital services: a landscape of practice perspective2017In: 10th International Conference on Researching Work & Learning Transitions, Transformations and Transgressions in Work and Learning & Work and Learning Research 6–8 December 2017 Rhodes University, Grahamstown South Africa.: Book of abstracts, 2017, p. 54-54Conference paper (Refereed)
  • 186.
    Johansson, Lars-Olof
    et al.
    Högskolan i Halmstad.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Lars
    University West, School of Business, Economics and IT, Divison of Informatics.
    A Boundary Practice Perspective on Co-creation of ICT Innovations2016In: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Ulrika Lundh Snis, Springer Publishing Company, 2016, Vol. 259, p. 100-115Conference paper (Refereed)
    Abstract [en]

    Research has shown that collaboration and co-creation among different groups of stakeholders add complexity and challenges to the innovation process. In this paper a study of co-creation in a multi-stakeholder innovation process is presented. The co-creation is explored and described from a boundary practice perspective. The empirical data presented in the study is based on a user-centric innovation project, Free2Ride, where researchers, developers and members of two equestrian clubs co-created a piece of ICT safety equipment consisting of a transmitter (on the horse) and a receiver (application on a smartphone) to be used by equestrian club members during their everyday riding activities. Three episodes were extracted from the empirical data and presented in the paper. From these episodes the researchers have identified four characteristics of the spanning of boundaries in co-creation from a boundary practice perspective. One of the contributions in the papers is a description of boundary practice-spanning. The research approach adopted in the study is the action case approach.

  • 187.
    Johansson, Lars-Olof
    et al.
    Högskolan i Halmstad, Sektionen för Informationsvetenskap, Data– och Elektroteknik (IDE), Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab)..
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Lars
    University West, School of Business, Economics and IT, Divison of Informatics.
    Boundary dialogues in co-creation of ICT-innovations2012In: IRIS 35, Proceedings of the 35th Information Systems Research Seminar in Scandinavia: Designing the Interactive Society, 2012, 2012Conference paper (Refereed)
    Abstract [en]

    This paper is based on a user-centric innovation project, Free2Ride, which is seen as an example of community interaction that overcomes boundaries. The Free2Ride projects goal was to develop a piece of ICT safety equipment consisting of a sender (on the horse) and a receiver (application in a smartphone) to be used by equestrian club members during their everyday riding activities. We will answer the research question of what the characteristics of a boundary dialogue in user-centric innovation activities are. The aim of the paper is to propose a model describing the characteristics of boundary dialogue in user-centric innovation that involve different communities of practices such as ICT developers, users and researchers. An important element of that model is the mental wandering, inwards and outwards, by core members in a community. We discuss the temporal as well as the symbolic nature of the mental wandering during the boundary dialogue in user-centric innovation activities. We applied a combination of research approaches consisting of action research and engaged scholarship approach. The theoretical framework for analyzing our findings is communities of practices with a specific interest in boundary spanning and learning dialogues.

  • 188.
    Johansson, Lars-Olof
    et al.
    Halmstad University, Halmstad.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Svensson, Lars
    University West, School of Business, Economics and IT, Divison of Informatics.
    Exploring brokering situations in an innovation boundary context2011In: Selected Papers of the Information Systems Research Seminar in Scandinavia:: “IRIS 34 - ICT of Culture – Culture of ICT” / [ed] Judith Molka-Danielsen & Kai Kimppa,, 2011Conference paper (Refereed)
    Abstract [en]

    This paper is based on studies of a living lab process, which is an open, user-centric, innovation approach, where several actors from industry, user groups and academia are involved. We aim to describe and analyze the dynamics in an innovation boundary context based on a living lab process. An action-oriented research approach was applied and the empirical results are from The Find Project (TFP), with the aim of customizing an ICT product based on the needs of a user group. The findings are analyzed from a community of practice perspective where the three different communities i) researchers from Halmstad Living Lab (HLL), ii) ICT developers (ICTD), and iii) next of kin's to demented elderly persons (NOKD) represented the units of analysis. The analysis identified several boundary situations that played a vital role for the innovation process. The contribution of our research to innovation theory is a process model describing the dynamics in an innovation boundary context with regard to boundary objects-in-use as well as to brokering. The research highlights two different levels of brokering: i) product/service brokering; and ii) process brokering.

  • 189.
    Johansson, Marlene
    et al.
    University West, Department of Economics and IT, Division of Media and Design.
    Bengtsson, Fanny
    University West, Department of Economics and IT, Division of Media and Design.
    Bland linnelakan och vita väggar: En kvantitativ och kvalitativ analys av inredningsbilder på Instagram2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this thesis is to analyze and create a greater understanding of what users of popular interior design accounts on Instagram choose to show and what the pictures convey. The goal is to provide relevant facts for people who are active on social media or decor, through both pure facts and interpretations to increase understanding of how one chooses to present themself, styles, trends and picture messages via Instagram.  The material consists of content analysis of 60 instagram pictures from ten users within the category of interior design. We have analyzed the material by semiotic approach and interpreted the message with Erving Goffman's theory of self-presentation, Pierre Bourdieu's theory of symbolic capital and scientific articles.  The results show that people tend to show their symbolic and cultural capital and exclude private possessions such as family portraits, television as well as dishes and children's rooms.

  • 190.
    Karlsson, IC MariAnne
    et al.
    Chalmers University of Technology, Division Design and Human Factors, Department of Product and Production Development, SE-412 96 Gothenburg, Sweden.
    Engelbrektsson, Pontus
    Chalmers University of Technology, Division Design and Human Factors, Department of Product and Production Development, SE-412 96 Gothenburg, Sweden.
    Larsson, Lena E.
    Region Vaestra Gotaland, Regionens hus, SE-462 80 Vaenersborg, Sweden.
    Pareto, Lena
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Berndtsson, Bo
    University West, School of Business, Economics and IT.
    Svensson, Lars
    University West, School of Business, Economics and IT, Divison of Informatics.
    Use-centred design of medical and healthcare technology: a pilot study of field tests as a development tool2011In: International Journal of Biomedical Engineering and Technology, ISSN 1752-6418, Vol. 5, no 1, p. 11-28Article in journal (Refereed)
    Abstract [en]

    The purpose of the project has been to develop a process through which users, staff as well as patients, can be involved in field evaluations of medical and healthcare technology. Interviews with different stakeholders and the experiences from four case studies have led to the following conclusions. Users have the potential to act as active evaluators rather than passive subjects or participants only. However, user involvement in field evaluations must be supported by a formation of facilitators or 'door openers' to the healthcare organisation, moderators enhancing the dialogue between developers and users, and mentors for the users acting as evaluators

  • 191.
    Karlsson, Jan-Olof
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Johanson, Birgitta
    Department of Clinical Neuroscience and Rehabilitation, Institute of Neuroscience and Physiology, The Sahlgrenska Academy, University of Gothenburg.
    Professional E-Therapy in a Low Budget Setting2016In: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, Ljungskile, August 7-10, 2016. Ljungskile, Sweden, August 7-10, 2016 / [ed] Pareto, Lena, Svensson, Lars, Lundin, Johan, Lundh Snis, Ulrika Lundh Snis, 2016, 2016, p. 1-11Conference paper (Other academic)
    Abstract [en]

    Mindfulness based stress reduction was mediated as e-therapy to a group of patients suffering from mental fatigue. The e-therapy was arranged using standard video conferencing software and web cameras without any studio capacity. During sessions all interaction with participants was handled by psychology professionals. This study shows that it is possible for non-technical specialists to arrange an advanced e-therapy using a low budget setting

  • 192.
    Karlsson, Marianne
    et al.
    Chalmers.
    Engelbrektsson, Pontus
    Chalmers.
    Larsson, Lena E.
    Chalmers.
    Pareto, Lena
    University West, Department of Economics and IT, Division of Media and Design.
    Lundh Snis, Ulrika
    University West, Department of Economics and IT, Divison of Informatics.
    Berndtsson, Bo
    University West, Department of Economics and IT.
    Svensson, Lars
    University West, Department of Economics and IT, Division of Computer Science and Informatics.
    Use-centred design ofmedical and health care technology: A pilot study of fieldtests as a development tool2011In: International Journal of Biomedical Engineering and Technology, ISSN 1752-6418, Vol. 5, no 1, p. 11-28Article in journal (Refereed)
    Abstract [en]

    The purpose of the project has been to develop a process through which users, staff as well as patients, can be involved in field evaluations of medical and healthcare technology. Interviews with different stakeholders and the experiences from four case studies have led to the following conclusions. Users have the potential to act as active evaluators rather than passive subjects or participants only. However, user involvement in field evaluations must be supported by a formation of facilitators or 'door openers' to the healthcare organisation, moderators enhancing the dialogue between developers and users, and mentors for the users acting as evaluators.

  • 193.
    Karlsson, Rasmus
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Sveninge, Alvar
    University West, School of Business, Economics and IT, Divison of Informatics.
    Virtual Reality Locomotion: Four Evaluated Locomotion Methods2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Virtual Reality consumer hardware is now available for the masses through the HTC Vive, Oculus Rift and PlayStation VR. Locomotion or virtual travel inside immersive experiences is an area which is yet to be fully solved due to space constraints, problems with retaining immersion and potential sickness. This thesis had the goal of evaluating user preferences for four locomotion methods in Virtual Reality with a first generation HTC Vive through the gaming platform Steam.  The theoretical framework provides an elementary understanding of the field of Virtual Reality and how humans interact and get affected by locomotion in that context. To contextualize the experience of evaluating the locomotion systems the Hedonic-Motivation System Adoption Model is used as it covers intrinsic motivation which is common in video games, social networking and virtual worlds.  An extensive process for games selection has been performed which has resulted in four locomotion methods with four games per method. Sixteen participants got to test one locomotion method each where their gameplay got recorded for later observation. After each game session answers were provided by the participants based on surveys and after completion of all games a questionnaire gauged their sickness level.  The conclusion proved inconclusive. While the results without interpretation showed the locomotion method Artificial as the overall winner a range of potential problems were found with the study in general. Some problems included observations which did not provide the expected results, introducing doubt into either how the study was conducted or the reliability of certain users. A larger sampler size along with a better study procedure could possibly have provided a more conclusive answer.

  • 194.
    Keleta Aregat, Joel
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Saavedra Carlström, Joakim
    University West, Department of Economics and IT, Divison of Informatics.
    Hur användarfrånvaro vid design av användargränssnitt påverkar användbarheten2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study deals with the topic of system development with a focus on the user interface design process, which is part of the system development lifecycle. Earlier studies within the problem area have pointed out that user involvement is one of the key factors to a successful system development result and a usable system, but user involvement may also conduct problems for system development projects. A question was raised to examine whether the absence of actively involved users during the design phase affects the usability of the user interface. The approach that was used to examine the subject was a case study, and the method that was used to collect the data throughout the study was triangulation. The triangulation made it possible to generate a concrete conclusion based on the collected data.  The empirical data that was collected and the prototype that was produced during the case study were then interpreted against the theoretical reference framework that the study obtained. The theoretical framework consisted of the ten usability heuristics produced by Jakob Nielsen and the standard for usability which is ISO 9241-11:1998. Based on the theoretical framework the conclusion of the study was made possible, the conclusion implied that a usable user interface can be conducted without active user involvement in the design phase.

  • 195.
    Kinnunen, Kalle
    University West, School of Business, Economics and IT, Division of Media and Design.
    Granen brinner!: En undersökning av instagrams sociotekniska kapacitet till informella självbildningskurser2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study explores instagram's sociotechnical possibilites for informal self formation courses, or so called "micro courses" as I've chosen to call them. The study was performed with design research as the main approach, where a instagram account was created and framed to resemble and function as a webbased course environment, where the learning occured exclusively using the social media app instagram. Five participants got the chance to test the microcourse which aimed to teach beginner finnish, and they were then interviewed individually about their opinions and experience of taking the microcourse.

    The results shows that the technical possibilities are there for a teacher or facilitator to upload different types of content to the platform, as well as with the different functions of Instagram design activities that can engage the user in various ways. The result also highlighted that the learning got an entire different presence in the daily lives of the users since it was conducted on a platform they already were accustomed to and comfortable with using. The study concludes with recommendations for future studies within the subject.

  • 196.
    Klefberg, Pierre
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Parfitt, Thomas
    University West, School of Business, Economics and IT, Divison of Informatics.
    Högskolelärare – att vara både pedagog och administratör: En kvalitativ studie om hur svenska högskolelärare inom informatik upplever sin användning av digital teknik2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Digital technology has become a big part of our lives and has led to extensive changes at all levels of society. With Sweden being one of the world's most technology evolved countries we see that technology has even set its roots within people's daily working lives, which also includes schoolteachers on all levels.

    The main purpose of the study is to investigate how Swedish university teachers in informatics experience their use with digital technology of which they are surrounded by at their workplace, which includes how they affect and are affected by the digital technology they use.

    A qualitative research approach was used to answer the study's question and the method consisted of individual semi-structured interviews.

    In the study, it emerged that Swedish university teachers in informatics experience their use of digital technology as both negative and positive. In most cases, they cannot influence the digital technology to any great extent in terms of its design or purchase, as systems such as administration systems and learning management platforms are introduced through public procurement without their participation. There is a belief that the university's digitization in the future will mean that it facilitates their administrative work, but there is no complete consensus that digital technology already facilitates it in an optimal way.

  • 197.
    Kolbaek, Ditte
    et al.
    Aalborg University, Departement of Learning and Philosophy, Copenhagen, Denmark.
    Lundh Snis, Ulrika
    University West, Department of Economics and IT, Divison of Informatics.
    Online Learning for Master Students and Their Organisation of Employment in Proactive Review2016In: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, Ljungskile, August 7-10, 2016 / [ed] Pareto, Lena, Svensson, Lars, Lundin, Johan, Lundh Snis, Ulrika Lundh Snis, 2016, p. 1-18Conference paper (Other academic)
    Abstract [en]

    This paper analyses an online community of master's students taking acourse in ICT and organisational learning. One assignment for the students was to initiate and facilitate an educational design for organisational learning called Proactive Review in the organisations where they were employed. The study explores the interplay between the students' learning activities at work and in their master study. By using an online discussion forum on Google groups, they created new ways of initiating and reflecting on learning. We used netnography to select qualitative postings from the online community. Our findings include implications for changing communications from the spoken word to the written word, which lacks spontaneity but supports equality among students in regard to "being heard". Our contribution tore search shows how students changed practices of organisational learning in their organisations of employment.

  • 198.
    Kolbaek, Ditte
    et al.
    Aalborg University, Departement of Learning and Philosophy, Copenhagen, Denmark.
    Snis, Ulrika L.
    University West, Department of Economics and IT, Divison of Informatics.
    Proactive Review: Towards an Emerging Middle-Range Theory of Learning from Experience in the Context of Work2016In: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, Ljungskile, August 7-10, 2016, 2016, p. 1-19Conference paper (Other academic)
    Abstract [en]

    Many organizations today require continuous development and effective learning processes to meet the challenges of globalization and digitalization. In this seven-year study, we investigate a learning practice as an integrated part of work in a global IT company on their way to act more knowledgeable and effective world-wide. We aim to develop a middle-range theory for learning from experience in the context of work by utilizing qualitative case study research as methodology for the vast amount of data including a thick description of the seven year development. The middle-range theory is suggested as an organizational learning spiral that considers critical ontological dimensions as well as critical starting points for how and when such an intermediate model might be applicable. We hope to contribute to research on learning in the context of work and further research is needed in order to determine the usefulness of this middle-range theory.

  • 199.
    Lagerblad, Sebastian
    University West, Department of Economics and IT, Divison of Informatics.
    Kartläggning av användarupplevelse inom mobil e-handel2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study is to create a clearer picture of user-experience on the subject of mobile-e-commerce. The study states with a content analysis of articles written about mobile user-experience by web developers. A number of hypothesis are then tested in a user test that compares user-experience between Siba and Inets mobile e-commerce sites.

  • 200.
    Lanamäki, Arto
    et al.
    University of Oulu, Finland.
    Haj-Bolouri, Amir
    University West, School of Business, Economics and IT, Divison of Informatics.
    Grounded Theory Methodology as a Resource for Pluralist Information Systems Research2019In: Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019, AIS Electronic Library (AISel) , 2019Conference paper (Refereed)
    Abstract [en]

    MIS Quarterly recently published an extensive review of the Grounded Theory Methodology (GTM) inInformation Systems research (Wiesche et al., 2017). Our paper contributes to the IS research methodsliterature by reflecting on, commenting on, and elaborating on their review. Even though our paper isa commentary to a single paper, we provide it as a general argument in support of pluralist GTM researchpractice. Specifically, we argue that Wiesche et al. have omitted paradigmatic assumptions fromtheir considerations, which hides their positivist/functionalist single-paradigm framing. Paradigmaticassumptions are important, because what it is means for a 'theory' to be 'grounded' is a matter ofontology and epistemology. We make four arguments to advance GTM pluralism: 1) identification ofdifferent GTM generations may not be purposeful; 2) abduction should be acknowledged in addition toinduction; 3) GTM procedures are resources not necessities; and 4) theorization should be grounded inlocal meanings in the context of explanation.

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