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  • 1301.
    Zana, Dalia
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Mitic, Ann-Christin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Användandet av agila arbetssätt ochdess påverkan på individen ochorganisationskulturen: En kvalitativ studie om organisationsmedlemmars upplevelser om användandet avagila arbetssätt inom en organisation2020Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Research shows that the use of agile working methods is growing stronger within organizations. In a world with an increasing rate of change, the demand for rapid adaptability within organizations is also increasing, something that the agile way of working intends to enable. The studied organization, which forms the basis of this study, has been forced to undergo a number of organizational changes in order to survive the competitive market but also during its successful periods, in order to manage and develop its success. Like many other organizations, they have implemented agile working methods and followed agile principles which has left its mark on their work processes, the culture of the organization and the employees' experiences of the culture, which starts to take shape during the use of the agile way of working. Agile is most often explained as "flexibility", which means that organizations can quickly adapt to rapidly changing situations. Thus, this study aims to seek understanding of how individual teammembers of the organization experience the cultural aspects that have arisen as a result of the use of agile working methods. The study is a qualitative research approach. All respondents are or have been employed by the organization in question and have some form of connection to the use or maintenance of agile working methods within the organization. These respondents have articulated their experiences of working with agile methods and their cultural effects in writing. Their stories were compared with previous research, whose research aims have been relevant to this study. The empiric was analyzed on the basis of the theoretical frame of reference. The theorists are particularly known for their theories in organizational change and organizational culture, which are an essential factor in the use of the agile way of working. Through the study we were able to identify both the successes and challenges that the use of the agile way of working has brought. Both aspects have in different ways left their mark on the organizational culture. One of the challenges was to make team leaders let go of traditionalworking methods and instead work and lead according to the new ways of working. Furthermore, the study shows that the agile way of working, which presupposes a decentralizedsteering system, was perceived by some leaders as a loss of power as the teams were encouraged to become more independent and make their own decisions. At the same time, this decision making power was perceived as positive by the members of the organization, who felt that the opportunity of freedom with responsibility generates a sense of fulfillment in their work which also led to taking more pride in their own work performance.

  • 1302.
    Zetterlund, Louise
    University West, School of Business, Economics and IT.
    Digitalisering i socialtjänsten: Förändring och lärande i en organisation2023Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This essay assumes that change is linked to learning, which in turn takes place in relationships through communication. The study contributes to knowledge about organizational learning and digitalization in social services. Digitalisation is a change but will also initialize change and create learning in an organisation. The purpose of the study is to find out how a digital tool can be used for support in a learning organisation. The method used are semi-structured interviews and collection of data by a digital tool. The research indicates that a digital tool can be used to collect the knowledge and experiences made in an social service organisation. The theoretical frame that are used is Schein's theory of change and an analytical model based on the themes of change, learning, drive and digitalisation. The results indicate that in order to have the best effect and have the opportunity to create organisational learning, the introduction of a digital tool must be planned and well thought out. The introduction needs to be anchored in the employees and the employees need to be supported throughout the introduction and given the opportunity to understand why the tool should be used and how. It is important that the person who asks questions in a digital tool also provides feedback to the respondents and clearly shows the value of the answers for the entire organisation. The limitations of the study are that it was only conducted in one organisation with special conditions. 

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  • 1303.
    Zhang, Xiaofang
    University West, Department of Economics and IT, Division of Business Administration.
    Customer engagement in tourism and hospitality company’s social media channels / marketing2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study aims to provide empirical evidence of customer participation within tourism company's social media channels/marketing. It has explored what can be done to motivate their engagement intention and engagement behavior. Another purpose of the research is to find out factors which influence customer engagement behavior. Using a qualitative method and subsequent with the semi-structured interview, data were collected from 12 people who are social media user tourist in past year. Findings employ attitude and perceived behavior control from TPB model, self-centered motivation and altruism as the guide to understand motives and its influence factors leading to examine what drives customer engagement behavior. Empirical data shows that customer satisfaction with company and customer trust towards content from company social media channels/marketing is influence their attitude. Both self-centered motivation and altruism motivation are motives behind travel customer engagement when they engage with company social media in tourism & hospitality industry. Future researchers, they may can from a management point of view to investigate how to drive customer engagement with their social media channels/marketing.

  • 1304.
    Zhuang, Aofeng
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Huang, Kai
    University West, School of Business, Economics and IT, Division of Business Administration.
    Exchange Rate Risk Management at Chinese Small- and Medium-Size Enterprises2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The topic of this thesis concerns how Chinese SMEs manage foreign exchange risk. Since the financial reform in 2005, China has adopted the managed floating foreign exchange system and Chinese companies have to face the risk bought by exchange rate. Chinese companies have realized the damage and loss, which is caused by foreign exchange exposure and it, is more essential for Chinese companies to build risk management for identifying, assessing and responding to foreign exchange risk. In general, there are financial hedging tools when companies respond to foreign exchange risk, such as forward hedging, option hedging and so on, and operating hedging tools can be potential options for Chinese SMEs to use. Compared to the large companies, Chinese SMEs have few resource and ability to build their risk management and few channels and tools to deal with foreign exchange risk and diminish the loss. There are researches that have been done on how SMEs deal with foreign exchange and the hedging tools these SMEs use. But only few research relates to Chinese companies and even few research talks about Chinese SMEs and how they conduct risk management and what tools they have. The purpose is to fill in this blank.

    This research adopts qualitative research strategy and is based on the interview with owner or financial managers of Chinese SMEs. Authors adopt a qualitative case study to collect empirical evidence and invite five interviewees for data collection. These Interviewees are CEO or financial managers of Chinese SMEs.

    Through the research, authors find the appreciation of Chinese Yuan (CNY) is the main threat to Chinese SMEs. Although most of Chinese SMEs have realized the foreign exchange exposure, only part of Chinese SMEs has risk management towards the risk. Most Chinese SMEs use operating hedging tools to deal with transaction exposure and economic exposure. But only part of Chinese SMEs can use financial hedging tools to handle transaction exposure because they have resources and ability to use these tools. In the other hand, forward hedging is chosen by most Chinese SMEs and the banks which have permission from government to offer forward service are the only channel for Chinese SMEs to use forward hedging tool. Lack of knowledge, resources and capability is main challenge for Chinese SMEs in forecasting future exchange rate, building risk management and conducting risk response to foreign exchange exposure.

  • 1305.
    Zivanovic, Nikola
    et al.
    University West, Department of Economics and IT, Division of Business Administration.
    Tran, Sara
    University West, Department of Economics and IT, Division of Business Administration.
    Ledarstilar: en studie om vilken ledarstil som är mest optimal enligt medarbetarna2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The study's purpose was to examine which leadership style that is the most optimal according to the employees, and examine if any of the existing line managers in the investigated company possesses the characteristics that the most optimal leadership style is based on. The study is important, in particular for the investigated company, but also for other companies and their executives for the reason that the results from the study could help and pay attention to employees needs and to listen to what they want out of their line managers. This can counteract conflicts and reduce the number of employees that are unhappy with their line managers.

    Our empirical data is based on a qualitative study where we have held interviews with the three line managers and five employees in order to get opinion and thoughts about the line managers and their leadership styles. We have also done an observation of the line managers before the interviews to pick up important information and create a reasonably image of the situation for when the respondents answered our questions.

    The study has resulted in one line managers having the characteristics of a transactional leadership style while the other two had the characteristics of a transformational leadership style which also was the most optimal leadership style according to the employees.

  • 1306.
    Åberg, Ludvig
    et al.
    University West, School of Business, Economics and IT, Division of Business Administration.
    Branka, Matteus
    University West, School of Business, Economics and IT, Division of Business Administration.
    Hur prestationsmätning används: En kvalitativ studie om svenska kommuner2020Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Performance measurement in Swedish municipalities is a common occurrence. This essay is about how performance measurement is used in a Swedish context and how organizations can begin using performance measurement directly. To explain performance measurement use we chose four categories of use: Performance measurement use for evaluation, control, motivation, and learning. There are examples of the use of performance measurement from qualitative case studies seven Swedish municipalities in our essay. The study's findings are that there is a connection between using performance measurement for learning and motivation and found a lack of use of performance measurement for controlling purposes. Furthermore, we found that employees and analysis played an important part in the process of beginning to use performance measurement.

  • 1307.
    Åberg, Ulf
    University West, Department of Economics and IT, Division of Business Administration.
    Är gammal alltid äldst?: En jämförelse mellan yngre och äldre ledares ledarstil2009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Jag har i denna rapport studerat om det finns några skillnader mellan olika ledare beroende på deras ålder. Jag delade in respondenterna i tre olika ålderskategorier (unga, mellangamla, och gamla) och har sedan jämfört dessa kategorier med varandra. Som utgångspunkt beskrev jag hur vetenskaplig litteratur redogör för olika ledaregenskaper och olika ledarstilar. Som inledning förklarade jag skillnaden mellan chefskap och ledarskap, detta eftersom dessa begrepp lätt kan förväxlas. Chefskap innebär att man har fokus på att lösa uppgiften, och med ledarskap så har man även fokus på att utveckla medarbetarna, samt att dessa skall må bra och trivas på jobbet. I den valda litteratur redogjordes det för olika definitioner om vad ledarskap egentligen är, jag fann dock en tydlig röd tråd i de olika definitionerna och det var att ledarskap är en kombination av hur man löser uppgiften och vilken relation man som ledare har till sina anställda. Min utgångspunkt var att olika ledarstilar innebär hur kombinationen uppgiftsfokusering och relationen till anställda hanteras. Utifrån detta definierade jag fem olika huvudstilar som hanterar kombinationen uppgift/relation på olika sätt. När jag jämförde de olika ledarstilarna kom jag fram till att unga ledarna har mindre fokus på uppgiften jämfört med gamla ledarna, hos de mellangamla ledarna fanns det inget tydligt mönster. De unga ledarna hade någorlunda liknande ledarstil, en ledarstil med spår av en osäkerhet på vad man skall lägga fokus på. De mellangamla ledarna skiljde sig åt väldigt mycket, men hade till skillnad från de unga ledarna fokus på något område. De gamla ledarna liknade varandra och hade en fokusering som låg mest på uppgiften. När jag studerade olika ledaregenskaper var det tydligt att de unga ledarna jämfört med de gamla ledarna litade mer på sina anställda och lät dem agera mer fritt. Detta samtidigt som de utgick ifrån att medarbetarna skulle säga ifrån om de fick problem. Detta ligger i linje med att unga ledare har mindre fokus på uppgiften. Ytterligare skillnader var att unga ledare agerar mer kortsiktigt. De kommer också att lyssna mer på sina anställda innan de fattar beslut.

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  • 1308.
    Åkerström, Alice
    et al.
    University West, School of Business, Economics and IT.
    Wijk, Victoria
    University West, School of Business, Economics and IT.
    Konsulters känsla av motivation och integrering i samarbete med kundföretag2022Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In today's society, there is more and more talk about making use of human resources. Employment in today's labor market varies and an emerging type of employment is the time-limited one. Within the flexible form of employment, the consulting industry corresponds to a large proportion and is also seen as a knowledge-intensive professional area that is of great importance for organizations and society to take advantage of. The responsibilities for consultants work environment tends to end up between the client and consulting companies. The phenomena of motivation and integration is important for individuals to feel good about theme self and perform their maximum. This has made it important to examine what the consultants themselves feel is important for their feeling of motivation and integration in collaboration with the client companies.

    The purpose ofour study is therefore to investigate consultants sense of motivation and integration in collaboration with client companies, with the research questions: what is important for a feeling of motivation and what is important for a feeling of integration. Previous research results highlight the distinctive dual organizational affiliation that becomes a fact formany consultants, where studies further conclude that the inner motivation that affects consultants in knowledge-intensive work environments to a greater extent needs to betaken into account. The integration of consultants in client companies is important for cooperation between consultants and client companies to show good results. Theoretical point of departure for our study is based on the motivation theory Self-determination theory (SDT) where integration affects the feeling of belonging which is one of the three main factors to consider for perceived inner motivation, together with autonomy and competence. The approach to the study is a qualitative study of semi-structured interviews with eight resource consultants, employed by the same consulting company. The results show that the consultants feel competent and self-directed, but the factor belonging is at least contented on the basis of what is described as important for internal motivation. The respondents feel that they need to accept a certain exclusion in the client company, but they wish to be more integrated. Our analysis shows that the client company can do more to integrate consultants. This will not only give consequences for the consultant but for the collaboration, its results and in the long run the company's profitability. Conclusions that can be drawn are that it is the action of customer companies, management and their ability to look at the consultant as an important resource for the business that affects the consultants experience of motivation and integration.

  • 1309.
    Åkerström, Erik
    et al.
    University West, Department of Economics and IT, Division of Business Administration.
    Hjerling, Sanna
    University West, Department of Economics and IT, Division of Business Administration.
    Att skapa ett attraktivt köpcenter: En studie av Tanum köpcenter2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In 2014, Tanumshede in Sweden will open a new shopping center in form of Tanum Shoppingcenter. The center will have more than 65 stores and a business idea about being a new and modern shopping centre that offers customers a pleasurable shopping. However, establishing a new shopping center on the market is a rough challenge, a trial that has caused the downfall for several shopping centers. Due to this issue, the aim of the study and the research question has been to examine which factors are important for Tanum Shoppingcenter if they want to be an attractive place for the customers.

    To achieve the aim of the study and respond the research question, we have chosen to make a qualitative interview with Magne Andersen, project manager and future center manager for Tanum Shoppingcenter. A quantitative survey with ten questions has also been done to achieve the aim of the study. In this study has also theories been presented by a variety of authors to answer the research question and the aim of the study.

    The study revealed that key factors for Tanum Shoppingcenter to be considered as an attractive place will be to have an attractive location with a lot of attractive stores, restaurants and events. Tanum Shoppingcenter also has to understand their customers' needs and their competitors' strengths, weaknesses, threats and opportunities if they want to be considered as an attractive place for the customer to visit. Finally, Tanum Shoppingcenter needs to create a good partnership with other interested actors and be ready for future challenges to be considered as an attractive place on the market

  • 1310.
    Åkesson, Ingela
    University West, Department of Economics and IT, Division of Business Administration.
    Organisatoriskt lärande i ett privat utbildningsföretag: En fallstudie2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Organizational learning or knowledge transfers in organizations is a large and wide subject, where there is much to read and acquire theory from. Many studies are also being carried out in this area to find keys to how knowledge transfer occurs. The concept of learning organization has grown in popularity over the years, owing to Peter Senge's theories in the book 'The fifth discipline - the art of the Learning Organization', which is considered to be a pillar of the subject.   The purpose of this paper is to see how the learning processes express themselves in an organization linked to five themes from the theory of learning organizations. These are; leadership, communication, reflection, teamwork, and organizational culture. Thus, the case study examines the organization's method of transfer of knowledge linked to selected themes.   The organization being investigated is a jointly-owned small education company in Stockholm. It has a flat organizational structure. The company proves to work with knowledge transfer in many different ways without directly saying that there is something that is an end of purpose or an end in itself. In the way that the company is organized and operated, a transfer of knowledge largely results in the work being done in small teams that are assembled based on the task. These teams are constantly changing. When a project is completed, the grouping is dissolved where its participants form new groupings based on the next project. The study also identifies that organizational culture has "high ceilings" and "freedom under responsibility" as paroles. The conclusion of the essay is, among other things, that the transfer of knowledge takes place in the daily work of the various factors that build a process and where people interact to achieve the best possible results to make the process efficient and create value. Working together as closely as possible and organizing work in teams that look different depending on the task for the moment, facilitates the dissemination of skills and knowledge transfer.

  • 1311.
    Åkesson McGeouch, Oliver
    et al.
    University West, School of Business, Economics and IT.
    Öhrström, Amanda
    University West, School of Business, Economics and IT.
    Små och medelstora företags syn på hållbarhetsredovisning och uppfattning av dess kärnbegrepp: En kvalitativ studie inför införandet av CSRD2023Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The European Union wants to standardize sustainability reporting with the implementation of the Corporate Sustainability Reporting Directive (CSRD). Once again, more and more enterprises will be subject to the mandatory requirements to disclose sustainability information – which may pose a challenge for less experienced small and medium sized enterprises. This study examines the perception of small and medium sized enterprises on sustainability reporting and its foundational concepts; namely environmental, social and governance (ESG) and materiality. The study was conducted on six individual companies and seven interviewees in total. The study concludes that there exists an overwhelmingly positive perception of sustainability reporting amongst the studied enterprises. However, there were signs that the studied companies were deficient in certain aspects. For example, all enterprises experienced difficulties in identifying aspects of their business that could be linked with governance sustainability. Similar results were discovered on the materiality topic. All enterprises had difficulties in understanding the term ‘materiality’. The study concludes that, despite the difficulty understanding materiality, the studied enterprises showed signs of being efficient in identifying material sustainability topics.

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  • 1312.
    Årvik, Carin
    University West, School of Business, Economics and IT, Division of Business Administration.
    Gig-ekonomi och gig-arbete: Digitalisering förändrar och utvecklar arbetsmarknaden2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this essay is to create knowledge and understanding of what the gigeconomy means and what it has for the consequences for both those who do work (gigworkers) and those who need manpower (hiring companies/clients).

    The background to what Called gig-economy or platform economy is the technology development that led to the work today can be performed by anyone, anywhere, provided that access exists to digital tools. It creates the conditions for working digitally in a completely different way than before and the work is conveyed via platform companies, which in turn does not take any active part in the assignments that are conveyed.

    After an initial review of the legal prerequisites and the regulation relating to gig-work, a review of the consequences of current research in the field follows the effects of the gig economy. This mapping concerns the impact on a general plan for those who take gig work but also for the companies, clients, who take the help of gig-workers.

    The subject of the empirical study carried out via Semi structured qualitative interviews has been to hear the various actors, a total of ten, who act in the Swedish labour market, which includes employee organisations, Employers ' organizations, those who take gig missions, those who hire gig-workers, a platform company and a couple of other close stakeholders.

    The purpose of interviewing these has been to capture their experiences and experiences to highlight the consequences that previous research has shown in a Swedish perspective. The study mainly gives the perspective of the gig-workers with specialist expertise, although the issues in general are about consequences generally for gig-workers.

    The study has partly confirmed both the advantages and disadvantages of gig work, but also highlighted the issues from a Swedish perspective which, depending on the community structure and regulation, can differ significantly from other countries with other conditions in Labour market. What the gig-workers mainly appreciate with gig-work is the flexibility and the main disadvantage is the uncertainty of the influx of upcoming assignments. For clients, cost control is a prominent factor in choosing to hire a gig worker instead of hiring permanent staff. To the disadvantages of the clients is that they risk losing competence internally and possible challenges for the leadership.

    Overall, one of the conclusions is that gig-work is generally positive for both gig-workers, for those with specialist skills, and for the clients. The big losers are consultancy and consultancy brokers who risk becoming redundant in a market where platform companies can convey assignments in a more transparent way, which is beneficial for both gig-workers and clients.

  • 1313.
    Österberg, Nicole
    University West, Department of Economics and IT, Division of Business Administration.
    Framgångsrika ledarskapsstrategier i en organisationsförändring: Påverkan ur ett hälsoperspektiv2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Organizational changes today are unavoidable and a must for organizations to follow competitors, the outside world, globalization and increased demand international. Organizations need to evolve and follow the changes that take place in the market, in from of economic, technological and to changing business conditions. When it comes to organizationalchange processes, there is a negative mark on the definition. Of the results, it has been shown that lack of planning, analysis and communication to some extent are decisive factors if an organizational change is considered successful or not. When choosing whether a certain leadership or leadership strategy affects organizational change, significant factors have emerged, there is not only one leadershipstyle that is successful. Instead, it is important that leaders and managers find their unique ability and adapt it to their own leadership. It's about showing direction, vision and goals. To inspire and motivate their employees to both find and develop their potential and trust in the organization. The fact that there is a functioning work environment that results in the entire organization experiencing meaningfulness and a sense of context brings positive health aspects to the staff and a possible successful path towards a successful change process.

  • 1314.
    Öz, Rojin
    et al.
    University West, Department of Economics and IT, Division of Business Administration.
    Joffrey, Monika
    University West, Department of Economics and IT, Division of Business Administration.
    Balanserat styrkort: En fallstudie om vilka problem som kan uppstå vid implementeringen av Balanserat styrkort i ett sjukhus.2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The Swedish healthcare systems have over the past decades experienced a major reorganization that involves reduction of costs and cuts due to the financial problems that the public health system faced. Healthcare was criticized because it was considered to be bureaucratic and inefficient (Funck, 2007). The solution to this problem was to focus on other measures rather than the economic measures, such as modernizing the healthcare instead of cutting down. Implementing a balanced scorecard in a public sector as a hospital, perceived as failures. This is due to several factors such as communication, knowledge and expected time are not taken into consideration when implementing the scorecard. The purpose of this study is to analyze how the balanced scorecard serves as an approach for controlling the hospital. The purpose of the study is to increase our knowledge and get better insight by examining the problems that may arise during the implementation of a balanced scorecard. The chosen method to this study is qualitative research with the influence of the inductive approach. Eight interviews were carried out at the Sahlgrenska University Hospital to get an overview about the selected topic. The chosen theory to the study is based on Kaplan and Norton's theories and other scientists as Funck, Assiri, Johnson and Atkinson. The study also applied research articles and literature in the theoretical framework. The study's research question is clarified as what types of problems can arise during the design and implementation of a balanced scorecard in hospitals. We have found that the balanced scorecard requires success factors such as communication, knowledge and learning, motivation, commitment, time management, a relevant and easy used scorecard and a clear vision, strategy and results for a successful implementation.

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