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  • 101.
    Grundén, Kerstin
    University West, Department of Economics and IT, Divison of Informatics.
    Implementation of a contact Centre in a Swedish Municipality2011In: Proceedings of the 11th European Conference on e-Government / [ed] Klun, Maja, Decman, Mitja and Jukic, Tina., Reading, UK: Academic Publishing Limited , 2011, p. 296-303Conference paper (Refereed)
    Abstract [en]

    Implementation of a contact centre (CC) in a Swedish municipality was analysed and discussed. Interviews were made with 16 respondents in different organizational units and positions. The implementation of CC was successful so far, but it will be a challenge to have continuous learning possibilities for the municipality guides, in order to avoid future monotonous work situations. There was an alternation between a top down and bottom up approach in the implementation work. There was even a need for increased focus on back-office and social aspects in the further implementation work. There was also a need to communicate personnel strategies related to the transfer of work tasks from the administrations and CC, in order to reduce anxiety and concerns about change of work situations for the handling officers. There were some problems with different mental images among the handling officers and the project management regarding the vision for the implementation.  There was also a need for more co-operation between the project team and the handling officers in order to have a more homogenous implementation process at the different units. Furthermore, there was a need for increased competence development education of the handling officers. E-learning combined with group discussions could be relevant educational forms.

  • 102.
    Grundén, Kerstin
    University West, Department of Economics and IT, Divison of Informatics.
    Integration of e-learning outcomes into work processes2011In: Eleed. e-learning & education., Vol. 7Article in journal (Refereed)
    Abstract [en]

    Three case studies of in-house developed e-learning education in public organizations with different pedagogical approaches are used as a starting point for discussion regarding the implementation challenges of e-learning at work. The aim of this article is to contribute to the understanding of integrating mechanisms of e-learning outcomes into work processes in large, public organizations. The case studies were analyzed from a socio-cultural perspective using the MOA-model as a frame of reference. Although the pedagogical approaches for all of the cases seemed to be relevant and most of the learners showed overall positive attitudes towards the courses, there were problems with integration of the e-learning outcomes into work processes. There were deficiencies in the adaption of the course contents to the local educational needs. There was also a lack of adjusting the local work organization and work routines in order to facilitate the integration of the e-learning outcomes into the work processes. A lack of local management engagement affected the learners’ motivation negatively. Group discussions in local work groups facilitated the integration of the e-learning outcomes. Much of the difficulties of integrating e-learning outcomes into work processes in big organizations are related to the problems with adjusting centrally developed e-learning courses to local needs and a lack of co-operation among among the developers (often IT-professionals) and the Human Resources Department of the organizations.

  • 103.
    Grundén, Kerstin
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Flensburg, Per
    University West, Department of Economics and IT, Divison of Informatics.
    Lessons learned from the development of an e-circle for munipalities2012In: Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2012 / [ed] T. Bastiaens & G. Marks, Chesapeake, VA: AACE , 2012, p. 577-585Conference paper (Refereed)
    Abstract [en]

    A case study is analyzed and lessons learned from the emergence of the Sambruk Academia for Swedish municipalities are discussed. The case study of an e-learning project was part of the Innoveta project, supporting and evaluating the establishment of contact centers in Swedish municipalities. An e-circle and video films were developed using Moodle as a Learning Management Systems. The main results were that it is important not to imitate successful solutions from other organizations, because of the different contexts and cultures. Instead good examples could be used in order to inspire, but there is a strong need of initial investigation and understanding of the learning cultures in the organizations, in order to develop e-learning courses that are relevant and used. It is also important to create a project group with members both from the organization and researchers, in order to have a mutual responsibility and understanding of the work.

  • 104.
    Grundén, Kerstin
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Lagrosen, Stefan
    Linnéuniversitetet.
    Social media marketing in the wellness industry2013In: Toulon-Verona Conference XVI. USB-minne, 2013Conference paper (Refereed)
    Abstract [en]

    The advent of social media is dramatically changing the way marketing communication is conducted. This paper reports a study regarding the use of social media in the wellness industry. This industry is competitive and utterly dependent on creating mutually beneficial relationships with customers. The purpose has been to investigate the use of social media marketing in the wellness industry. Qualitative methods have been used. In-depth interviews have been carried out with marketing communication professionals in seven leading Swedish SPA-hotels. The data from the interviews were analysed utilising the constant comparative method from the grounded theory approach. As a result dimensions describing the activities, challenges and results of social media in the hotels have been defined. The findings are related to service quality theory, in particular the service dominant logic of marketing, and a comprehensive framework is proposed. The findings should be useful for the scientific understanding of the effects of social media in marketing as well as for companies wanting to communicate in a better way in these new media.

  • 105.
    Gustafsson, Sofia
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Eliasson, Anton
    University West, Department of Economics and IT, Divison of Informatics.
    Interpretations of feminism in party ideology: a comparative qualitative study of Feministiskt initiativ (Fi) and Vänsterpartiet (V)2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This thesis aims to investigate two left wing political parties, Feministiskt initiativ and Vänsterpartiet's aligning with radical feminism, socialist feminism or liberal feminism. If political upbringing in a identity political or traditional way has an effect on feminist views. Fi and V are interesting cases to compare due to because of the presence of a feminist party in Sweden's political landscape and Sweden's international rumour as a gender equal contry. Previous research within the field is primarily of theoretical sort, some studies on women in participation but no comparative studies between two Swedish political parties in concerns of feminist views, hence there is a gap within this scholarly field. The theoretical approach includes constructivism, left wing standpoint, identity political and feminist views: radical feminism, socialist feminism and liberal feminist, which are concluded in an analytical framework. The analytical framework is used to analyse the elected cases. In order to fulfil stated aim we conducted a comparative textual analysis of our cases official party programmes, to detect similarities or differences in how they articulate feminism. Fi is more aligned with radical feminism than V, both parties have alignments with all view of feminism.

  • 106.
    Hahne, Markus
    University West, Department of Economics and IT, Divison of Informatics.
    Att inte vara vän med sina vänner: Vilka är de psykosociala konsekvenserna av ett utanförskap från socialamedier?2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The use of social media is increasing among all ages. At the same time, there are thosewho choose to stay offline. The purpose of this qualitative study was to gain a deeperunderstanding of how social media exclusion affects the individual, what thepsychosocial consequences are and how to cope with those. The study focused on howindividuals within a social network feel that relationships are influenced by socialmedia, when the network consists of both users and non-users. The empirical data wasgained from in-depth interviews with seven individuals of different gender and ageliving in Sweden. Amedeo Giorgi's descriptive phenomenological human scientificmethod was used to find the essence / structure of the phenomena. Antonovsky's theory,Sense of Coherence (SOC), was also applied in the analysis and discussion to link theinformants' experiences to the psychosocial consequences. The result describes thestructure of the phenomena, which is based on a number of psychosocial consequencesfor the individual. Some of the overall consequences were a risk of exclusion, missingout on information and uncontrolled publicity through other people's posts. The generalexperience of exclusion is that it is fine to live without social media and there is no lackof social networks. The result also shows that the consequences are influenced byproximity to social media. However, it is not certain that you have a lower SOC justbecause you are affected by more psychosocial consequences.

  • 107.
    Haj-Bolouri, Amir
    University West, School of Business, Economics and IT, Divison of Informatics.
    Designing for Adaptable Learning2018Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    The research in this thesis emphasizes the endeavor of designing for adaptable learning. Designing for adaptable learning is understood as an overall response to designing for integration work. Designing for integration work is thus classified as a special case of designing for adaptable learning. Integration work in this research is understood as a professional practice that aims to improve and support the integration process of newly arrived immigrants (referred to as newcomers) in society. As professional practitioners of integration work, integration workers face daily challenges that are wicked by nature. In order to understand and problematize these challenges, the empirical work of this research was organized and performed within a case of digitalizing the civic orientation program in Sweden. The civic orientation program is a special case of integration work in Sweden, where integration workers organize and provide civic orientation to newcomers in Sweden. Different groups of newcomers are subsequently participating in a required 60 hours of civic orientation and are provided sessions through their native language. The integration workers are responsible for organizing and performing civic orientation through a dynamic process of dialogues, exercises, and more. Integration work as a practice, however, does not incorporate a standardized knowledge base, which provides integration workers a unified way of organizing and performing civic orientation. Instead, different counties and municipalities in Sweden organize and perform civic orientation in various ways. Furthermore, due to the extreme heterogeneity among newcomers as participants in civic orientation, the integration workers are forced to adapt. In turn, the integration workers themselves are heterogeneous due to their different roles, areas of responsibilities, and more essentially, worldviews. In order to understand and problematize the aspects of designing for integration work, an explorative approach was adopted through three consecutive cycles of Action Design Research. The cycles were performed from 2013 until completion of this thesis. The thesis was subsequently governed through three research questions: (1) How to design for integration work? (2)What makes designing for integration work significant? (3) Why do design for integration work? There search questions were addressed and answered through a body of produced knowledge that captures and provides the essential contributions of the thesis. The contributions of the thesis highlight different aspects of designing for integration work, as a special case of designing for adaptable learning. Thus, the contributions are presented and discussed with an explicit bearing toward designing for adaptable learning,as the general class of problems and solutions of this research. The contributions are consequently provided through: (1) an ensemble artifact that is termed a digital platform for civic orientation; (2) an Information Systems Design Theory for adaptable e-learning; (3) a design research methodology that incorporates work-integrated learning; (4) the meta-design of an open learning platform that supports the social integration of newcomers in society; and (5) a philosophical concept that problematizes and conceptualizes the essence of presence in e-learning. Ultimately, the research contributes to the research domains of information systems and work-integrated learning, by providing findings that problematize core aspects of designing for adaptable learning. Furthermore, the thesis extensively discusses the findings of this research by emphasizing a philosophical perspective toward core aspects of the research contributions. Finally, the thesis concludes with a set of limitations of the current research and a brief discussion about potential endeavours of future research.

  • 108.
    Haj-Bolouri, Amir
    University West, School of Business, Economics and IT, Divison of Informatics.
    Kernel Philosophy: A Way of Inspiring and Making Sense of Design in Information Systems Research?2018In: SIGPrag's proceedings, American Information Society , 2018, p. 1-19Conference paper (Other academic)
    Abstract [en]

    This research in progress introduces the concept of kernel philosophy to advance prior discussions concerning design, meta-design, the underlying rationale of design, and the assumptions and values of which a design rationale rests upon. Consequently, the present research proposes philosophy as a kernel that ingrains the assumptions and values of a design rationale, and how an active use of kernel philosophy may establish a reflective attitude to-wards design in information systems research, through two main features (1) sense-making of design/meta-design and (2) inspiring the design/meta-design process. Finally, the paper pro-vides a brief demonstration of kernel philosophy in use and ends with a brief discussion con-cerning limitations and future research.

  • 109.
    Haj-Bolouri, Amir
    University West, Department of Economics and IT, Divison of Informatics.
    The Notion of Users in Design Science Research2015In: Proceedings of the 38th Information Systems Research Seminar in Scandinavia (IRIS 38), Oulu, Finland, 9-12 August / [ed] Anssi Öörni, Netta Iivari, Kari Kuutti, Harri Oinas-Kukkonen and Mikko Rajanen (eds.), 2015, p. 1-15Conference paper (Refereed)
    Abstract [en]

    Design Science Research (DSR) has since the last decade become a paradigm within the field of Information Systems (IS). It provides researchers and practitioners within IS with a rich set of tools in terms of methods, theoretical foundations, research validity and other characteristics. This paper investigates what the notion of users is in DSR. It presents results from a small literature review based on 31 DSR-papers. The results indicate a low presence of how DSR-papers conceptualize the concept of users. The paper suggests that DSR hasn’t reached it’s full potentialities in terms of positioning an explicit notion of users, and that it can be a relevant task for further research for IS-researchers in general, and for DSR-researchers in particular.

  • 110.
    Haj-Bolouri, Amir
    University West, Department of Economics and IT, Divison of Informatics.
    The phenomenon of feeling addicted to social media: why do we feel addicted to social media?2013Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
  • 111.
    Haj-Bolouri, Amir
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Bernhardsson, Lennarth
    University West, Department of Economics and IT, Division of Media and Design.
    A Duality of Digitalization: How Can We Understand the Tension Between Professional's Beliefs and Affordances with Digital Services in Civic Orientation?2015In: Conference Proceedings: ABSTRACTS All Concurrent Sessions Presented at the 19th World Conference on Cooperative & Work Integrated Education, WACE , 2015Conference paper (Refereed)
    Abstract [en]

    Throughout the last 2 decades, workplaces have been provided with digital services for optimizing work activities and processes. A variety of professions have incorporated their tasks for teaching and learning through the utilization of novel digital services. Teachers and students have the opportunity to interact with each other regardless of geographical locations through distance education and learning. Overall, the phenomenon of digitalization has generated consequences and effects for the society in general, and workplaces and professionals in particular.

        Recently, a notion of digitalization has reached projects conducted on a national level for integrating newcomers in Sweden. The Swedish government has appointed members from University West, together with a municipality in West Sweden to launch a novel digitalization project. The project emphasizes challenges and issues with designing, developing and evaluating an open digital experience in Civic Orientation. This paper examines and discusses a duality of digitalization by investigating how we can understand the tension between professional’s pre-understanding and affordances of digital services in Civic Orientation. We will present results from interviews with professionals at the municipality, together with results from a survey evaluation. We argue in the paper, that it is beneficial for further research, to understand the tension between professional’s beliefs and affordances of digital services.

  • 112.
    Haj-Bolouri, Amir
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Bernhardsson, Lennarth
    University West, Department of Economics and IT, Division of Media and Design.
    Bernhardsson, Patrik
    University West, Department of Economics and IT, Division of Media and Design.
    CollaborGeneous: A Framework of Collaborative IT-Tools for Heterogeneous Groups of Learners2015In: New Horizons in Design Science: Broadening the Research Agenda / [ed] Donnellan, Brian; Helfert, Markus; Kenneally, Jim; VanderMeer, Debra; Rothenberger, Marcus; Winter, Robert, Springer International Publishing , 2015, Vol. 9073, p. 376-380Chapter in book (Other academic)
    Abstract [en]

    In this paper, we present our designed prototype: CollaborGeneous. CollaborGeneous is a framework of collaborative IT-tools for heterogeneous groups of learners in Civic Orientation. It is designed to serve different types of activities for producing, maintaining, distributing and presenting digital learning-material within Civic Orientation. The significance of introducing our prototype is relevant for both practitioners and researchers within Design Science Research. The novelty of our artifact lies in its characteristic of use in the intersection between Civic Orientation and Information Systems, providing different groups of learner's necessary tools to collaborate and create an open digital experience of Civic Orientation.

  • 113.
    Haj-Bolouri, Amir
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Bernhardsson, Lennarth
    University West, Department of Economics and IT, Division of Media and Design.
    Bernhardsson, Patrik
    University West, Department of Economics and IT, Division of Media and Design.
    Svensson, Lars
    University West, Department of Economics and IT, Divison of Informatics.
    An information systems design theory for adaptabe E-learning2016In: Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1530-1605, Vol. 2016-March, p. 4414-4423Article in journal (Refereed)
    Abstract [en]

    An Information Systems Design Theory is a prescriptive theory that offers theory-based principles, which can guide practitioners and scholars in the design of effective information systems and set an agenda for on-going research. This paper introduces and describes an ISDT for adaptable E-Learning. We formulate our ISDT based on two cycles of Action Design Research. The cycles were conducted in an authentic organizational setting with end-users, responsible for organizing, producing and distributing civic orientation. Based on our findings, we propose that our ISDT, together with its components, can be used to design, implement and support an information system that incorporates E-Learning, which is not explicitly constrained to the formal context of higher education. © 2016 IEEE.

  • 114.
    Haj-Bolouri, Amir
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Bernhardsson, Lennarth
    University West, Department of Economics and IT, Division of Media and Design.
    Rossi, Matti
    Aalto University, Finland.
    Introducing PADRE: Participatory Action Design Research2015In: Workshop Programme and Proceedings: AIS SIGPRAG Pre-ICIS Workshop :Practice-based Design and Innovation of Digital Artifacts, SIGPrag , 2015, p. 1-16Conference paper (Refereed)
    Abstract [en]

    Action Design Research (ADR) is a Design Research (DR) method that enriches the DesignScience Research (DSR) paradigm, by providing stages and principles for designing IT artifacts and allowing for their emergence in an organizational context. The method has been used and elaborated by scholars, extending the mode of the method and its stages, incorporating and adopting knowledge from related approaches such as Participatory Action Research(PAR) and Participatory Design (PD). In this paper, we have adopted principles and philosophy from PAR and PD to extend and elaborate the AD R method, by providing afront-end of Action Research (AR) that emphasizes learning through incremental iteration. We will introduce our elaborated method as Participatory Action Design Research (PADRE) and demonstrate how we have used it in our own research. We argue that the ADR method can benefit from incorporating learning within and across each and every stage iteratively. We also argue that learning can be used as an repository of knowledge, which informs and gets accumulated for formalization of learning that can be re-used within different cycles of ADR.Hence, we introduce PADRE and provide a model that consists of a set of key-components, which extends and elaborates the ADR method.

  • 115.
    Haj-Bolouri, Amir
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Bernhardsson, Lennarth
    University West, Department of Economics and IT, Division of Media and Design.
    Rossi, Matti
    Information Systems, Aalto University, Finland.
    PADRE: a Method for Participatory Action Design Research2016In: Tackling Society's Grand Challenges with Design Science: 11th International Conference, DESRIST 2016, St. John's, NL, Canada, May 23-25, 2016, Proceedings / [ed] Editors: Parsons, J., Tuunanen, T., Venable, J., Donnellan, B., Helfert, M., Kenneally, J. (Eds.), Springer International Publishing , 2016, Vol. 9661, p. 19-36Conference paper (Refereed)
    Abstract [en]

    Action Design Research (ADR) is a Design Research (DR) method that enriches the Design Science Research (DSR) paradigm, by providing stages and principles for designing artifacts and allowing for their emergence in an organizational context. The method has been used and elaborated by scholars, extending the mode of the method and its stages, incorporating and adopting knowledge from related approaches such as Participatory Action Research (PAR) and Participatory Design (PD). In this paper, we have adopted principles and philosophy from PAR and PD to extend and elaborate the AD R method, by providing a front-end of Action Research (AR) that emphasizes learning through incremental iteration. We will introduce our elaborated method as Participatory Action Design Research (PADRE) and demonstrate how we have used it in our own research. We argue that the ADR method can benefit from incorporating learning within and across each and every stage iteratively. We also argue that learning can be used as a learning nexus, which informs and gets accumulated for formalization of learning that can be re-used within different cycles of ADR. Hence, we introduce PADRE and provide a model that consists of a set of key-components, which extends and elaborates the ADR method

  • 116.
    Haj-Bolouri, Amir
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Chandra Kruse, Leona
    University of Liechtenstein, Vaduz, Liechtenstein.
    Iivari, Juhani
    University of Oulu, Information Systems, Pentti Kaiteran katu 1, 90014 Oulu, Finland.
    Flensburg, Per
    University West, School of Business, Economics and IT, Divison of Informatics.
    How Habermas' Philosophy can Inspire the Design of Information Systems: The Case of Designing an Open Learning Platform for Social Integration2016In: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, Ljungskile, August 7-10, 2016. Ljungskile, Sweden, August 7-10, 2016 / [ed] Pareto, Lena, Svensson, Lars, Lundin, Johan, Lundh Snis, Ulrika, 2016, Vol. 7, p. 1-13Conference paper (Other academic)
    Abstract [en]

    The notions of immigration and social integration have increasingly become central themes in public discourse,particularly in the European Union. Besides opportunities, this phenomenon also poses challenges to the host nations of promoting social integration of immigrants. Continuing an earlier Design Science Research project that developed an open learning platform for Civic Orientation in Sweden, this paper attempts to extend this platform using Jürgen Habermas' Theory of Communicative Action as an inspiration. We aim at designing a more inclusive open learning platform for social integration that supports instrumental, strategic, normatively-regulated, dramaturgical, and communicative action. We expect to further the relevance of philosophy in IS research by not only making sense of phenomena through philosophical lens, butalso attaining inspirations from philosophy in designing sociotechnical information systems.

  • 117.
    Haj-Bolouri, Amir
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Flensburg, Per
    University West, School of Business, Economics and IT, Divison of Informatics.
    Conceptualizing the Essence of Presence in Distance Education through Digital Dasein2017In: International Journal on E-learning, ISSN 1537-2456, E-ISSN 1943-5932, Vol. 16, no 2, p. 149-173Article in journal (Refereed)
    Abstract [en]

    Abstract: In order to learn, presence is necessary. If we experience a genuinely rich presence, exams, tests and other forms of evaluating knowledge are not crucial for learning. In distance learning, the concept of presence is not obvious. Presence in distance and network contexts usually means being active on social media. However, in distance and network learning, something more is needed. It is the face-to-face interaction that needs to be "digitalized". In order to investigate this, we have turned to Heidegger (1927) and the concept of Dasein. The concept of Dasein means to apprehend the existence of the world and not only the world itself. Digital Dasein means to transcend the digital medium and reveal the essence of presence for a more translucent form of e-learning. The need for an artefact mediating Digital Dasein has been identified.

  • 118.
    Haj-Bolouri, Amir
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Flensburg, Per
    University West, School of Business, Economics and IT, Divison of Informatics.
    Conceptualizing the essence of presence in E-learning through digital dasein2017In: International Journal on E-learning, ISSN 1537-2456, E-ISSN 1943-5932, Vol. 16, no 2, p. 149-173Article in journal (Refereed)
    Abstract [en]

    In order to learn, presence is necessary. If we experience a genuinely rich presence, exams, tests and other forms of evaluating knowledge are not crucial for learning. In distance learning, the concept of presence is not obvious. Presence in distance and network contexts usually means being active on social media. However, in distance and network learning, something more is needed. It is the face-to-face interaction that needs to be “digitalized”. In order to investigate this, we have turned to Heidegger (1927) and the concept of Dasein. The concept of Dasein means to apprehend the existence of the world and not only the world itself. Digital Dasein means to transcend the digital medium and reveal the essence of presence for a more translucent form of e-learning. The need for an artefact mediating Digital Dasein has been identified. © 2017, Association for the Advancement of Computing in Education. All rights reserved.

  • 119.
    Haj-Bolouri, Amir
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Flensburg, Per
    University West, School of Business, Economics and IT, Divison of Informatics.
    Bernhardsson, Lennarth
    University West, School of Business, Economics and IT, Division of Media and Design.
    Winman, Thomas
    University West, Department of Social and Behavioural Studies, Division of Social Pedagogy and Sociology.
    Svensson, Lars
    University West, School of Business, Economics and IT, Divison of Informatics.
    Designing a Web-Based Education Platform for Swedish Civic Orientation2014In: Proceedings of the 37th Information Systems Research Seminar in Scandinavia (IRIS 37), Ringsted, Denmark, 10-13 August. / [ed] Ahmad Ghazawneh, Jacob Nørbjerg and Jan Pries-Heje, Ringsted, 2014, p. 1-13Conference paper (Refereed)
    Abstract [en]

    Newcomers in Sweden face a problem of learning the Swedish society with respect to laws, culture, democratic values, education system, labor market and aspects of taking the role as a parent. The municipality of Gothenburg and the county administrative board in Västra Götaland are appointed by the Swedish government to educate newcomers in civic orientation. This paper describes some problems in providing distance education for Swedish civic orientation in forms of advanced learning modules (ALM). Requirements for implications for design were gathered through several conducted workshops together with relevant stakeholders through a participatory design approach. We concluded that our design for implications can be processed for future research and used together with a system solution.

  • 120.
    Haj-Bolouri, Amir
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Flensburg, Per
    University West, Department of Economics and IT, Divison of Informatics.
    Svensson, Lars
    University West, Department of Economics and IT, Divison of Informatics.
    Conceptualizing the Essence of Presence in Distance Education through Digital Dasein2014In: Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2014, Chesapeake, VA: Association for the Advancement of Computing in Education, 2014, p. 746-754Conference paper (Refereed)
    Abstract [en]

    In order to achieve learning, presence is necessary. If we have good presence, no tests are necessary. In distance learning, the concept of presence is not obvious. Presence in distance and network contexts usually means being active on social media. However, in distance and network learning, something more is needed. It is the face-to-face interaction that needs to be “digitalized”. In order to investigate this, we have turned to Heidegger (1927) and the concept of Dasein. The need for an artifact mediating Dasein has been identified. The concept of Dasein is not easy, not even in philosophical terms. It means being somewhere else, and not on the place you are present. We have extended the The Community of Inquiry Model originating from Garrisson & Andersson (2003) by introducing the concept of digital Dasein.

  • 121.
    Haj-Bolouri, Amir
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Flensburg, Per
    University West, Department of Economics and IT, Divison of Informatics.
    Thapa, Devinder
    University of Agder, Department of Information Systems, Gimlemoen 25, Kristiansand.
    Imparting social values through eLearning platform: A social learning approach2016In: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, Ljungskile, August 7-10, 2016 / [ed] Pareto, Lena, Svensson, Lars, Lundin, Johan, Lundh Snis, Ulrika Lundh Snis, 2016, p. 1-15Conference paper (Other academic)
    Abstract [en]

    In this paper, we have identified a gap with regard to imparting social values in an eLearning platform that was designed for orienting immigrants entering Sweden (newcomers). We identified that an existing eLearning platform is more oriented towards creating awareness rather than imparting transformative learning. Therefore, we propose a conceptual framework suggesting how to bring in the social values in eLearning platform,by subsequently applying social learning approach to promulgate transformative learning in which the learner also internalize the values in their attitude and behavior. The proposed framework makes a theoretical contribution by combining the notion of value, value content, value systems and social learning approach in the eLearning platform. The contribution also has practical implications in terms of providing transformative learning to newcomers. We argue that the contents on social values through the eLearning platform should be transformative, and not only informative. We suggest to integrate social values in the eLearning platform; make the learning transformative, and impart those values through social learning approaches such as triple-loop learning, connecting various communities of practices and to make the platform more interactive and engaging

  • 122.
    Haj-Bolouri, Amir
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Purao, Sandeep
    Information and Process Management, Bentley University, USA.
    Rossi, Matti
    Information Systems, Aalto University, Finland.
    Bernhardsson, Lennarth
    University West, School of Business, Economics and IT, Division of Media and Design.
    Action Design Research as a Method-in-Use: Problems and Opportunities2017In: Designing the Digital Transformation: DESRIST 2017 Research in Progress Proceedings / [ed] Maedche, Alexander [Hrsg.]; Brocke, Jan vom [Hrsg.]; Hevner, Alan [Hrsg.], Karlsruhe: KIT Publishers, 2017, p. 110-118Conference paper (Refereed)
    Abstract [en]

    This paper reports on the results of a study to investigate how scholars engage with and use the action design research (ADR) approach. ADR has been acknowledged as an important variant of the Design Science Research approach, and has been adopted by a number of scholars, as the methodological basis for doctoral dissertations as well as multidisciplinary research projects. With thisuse, the research community is learning about how to apply ADR's central tenets in different contexts. In this paper, we draw on primary data from researchers who have recently engaged in or finished an ADR project to identify recurring problems and opportunities related to working in different ADR stages, balancing demands from practice and research, and addressing problem instance vs. class of problems. Our work contributes a greater understanding of how ADR projects are carried out in practice, how researchers use ADR, and pointers to possibilities for extending ADR.

  • 123.
    Haj-Bolouri, Amir
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Purao, Sandeep
    Bentley University, Bentley, USA.
    Rossi, Matti
    Aalto University, Helsinki, Finland.
    Bernhardsson, Lennarth
    University West, School of Business, Economics and IT, Division of Media and Design.
    Action Design Research in Practice: Lessons and Concerns2018In: Proceedings ECIS 2018, 2018, article id 1755Conference paper (Other academic)
    Abstract [en]

    This paper reports on the results of a study of how scholars engage with and use the action designresearch (ADR) method. Since its publication, ADR has been acknowledged as an importantvariant of DSR, and has been adopted by a number of researchers. It has been adopted as theprimary research method for doctoral dissertations as well as research projects in severaldisciplines. With the increasing use of ADR, the research community is also learning about how toapply ADR in different contexts. In this paper, we focus on how researchers are using the method.Drawing on primary data from researchers who have recently engaged in or finished an ADRproject, we identify several recurring themes: managing expectations with actual outcomes ofADR-projects, coordinating work across different ADR-stages, and balancing the focus on probleminstance versus class of problems. Our work contributes a greater understanding about how ADRprojects are carried out in practice, how researchers can avoid some of the common pitfalls, andhow the method can be applied more effectively.

  • 124.
    Haj-Bolouri, Amir
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Svensson, Lars
    University West, Department of Economics and IT, Divison of Informatics.
    Designing for Heterogeneous Groups of End-Users Towards a Nascent Design Theory2014In: Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2014, Chesapeake, VA: Association for the Advancement of Computing in Education, 2014, p. 765-776Conference paper (Refereed)
    Abstract [en]

    Poverty, war, conflicts, and other forces of global turmoil are constantly challenging how developed nations design their processes for immigration in general, and civic orientation in particular. This paper focuses on an exploratory study of the challenges coupled with the digitalization of civic orientation in a region of West Sweden – and concludes with a set of five tentative design guidelines for how to design for heterogeneous groups of end-users.

  • 125. Hansson, Anders
    et al.
    Larsson, Lena G
    Närhälsan, FoU Primärvård, Västra Götalandsregionen och NU-akademin.
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    Alsén, Pia
    University West, Department of Nursing, Health and Culture, Divison of Caring Sciences, undergraduate level.
    Ahlström, Britt Hedman
    University West, Department of Nursing, Health and Culture, Division of Nursing.
    Forsman, Berit
    University West, Department of Health Sciences, Section for nursing - graduate level.
    Vem tar bollen?: går vården för de mest sjuka äldre att förbättra?2016Report (Other academic)
    Abstract [sv]

    Bakgrund Flera svenska rapporter visar att de mest sjuka äldre ofta far illa på grund av bristande samordning och oklar ansvarsfördelning mellan olika behandlingsinstanser. Primärvården, hemtjänsten och den kommunala hemsjukvården anses i otillräcklig omfattning ta över ansvaret efter utskrivningen av de sjuka äldre från sjukhuset. Svenska erfarenheter stämmer väl med vad man funnit i flera internationella studier: sjukvården är illa rustad för att möta de mest sjuka äldres komplexa behov av vård och omsorg.

  • 126.
    Hansson, Anders
    et al.
    University Health Care Research Centre, Region Örebro County; Örebro University, School of Medical Sciences, Sweden; University of Gothenburg, Academy of Sahlgrenska, Institute of Medicine, Sweden.
    Svensson, Ann
    University West, School of Business, Economics and IT, Divison of Informatics.
    Hedman Ahlström, Britt
    University West, Department of Health Sciences, Section for health promotion and care sciences.
    Larsson, Lena G.
    University of Gothenburg, Academy of Sahlgrenska, Institute of Medicine, Sweden.
    Forsman, Berit
    University West, Department of Health Sciences, Section for nursing - undergraduate level.
    Alsén, Pia
    University West, Department of Health Sciences, Section for nursing - graduate level.
    Flawed communications: Health professionals’ experience of collaboration in the care of frail elderly patients2018In: Scandinavian Journal of Public Health, ISSN 1403-4948, E-ISSN 1651-1905, Vol. 46, no 7, p. 680-689Article in journal (Refereed)
    Abstract [en]

    Aims: Frail elderly patients who have multiple illnesses do not fare well in modern health care systems, mainly due to a lack of care planning and flawed communication between health professionals in different care organisations. This is especially noticeable when patients are discharged from hospital. The aim of this study was to explore health care professionals’ experience of obstacles and opportunities for collaboration. Methods: Health professionals were invited to participate in three focus groups, each consisting of a hospital physician, a primary care physician, a hospital nurse, a primary care nurse, a municipal home care nurse or an assistant officer, a physical or occupational therapist and a patient or a family member representative. These individual people were then asked to discuss the obstacles and opportunities for communication between themselves and with the patients and their relatives when presented with the case report of a fictitious patient. Content analysis was used to identify categories. Results: Several obstacles were identified for effective communication and care planning: insufficient communication with patients and relatives; delayed collaboration between care-givers; the lack of an adequate responsible person for care planning; and resources not being distributed according to the actual needs of patients. The absence of an overarching responsibility for the patient, beyond organisational borders, was a recurring theme. These obstacles could also be seen as opportunities. Conclusions: Obstacles for collaboration were found on three levels: societal, organisational and individual. As health care professionals are well aware of the problems and also see solutions, management for health care should support employees’ own initiatives for changes that are of benefit in the care of frail elderly patients with multiple illnesses.

  • 127.
    Hansson, Per-Olof
    et al.
    Linköpings universitet.
    Jobe, William
    University West, School of Business, Economics and IT, Divison of Informatics.
    Frontrunners in ICT: Kenyan runners'€™ improvement in training, informal learning and economic opportunities using smartphones2014In: ijEDict - International Journal of Education and Development using Information and Communication Technology, ISSN 1814-0556, E-ISSN 1814-0556, Vol. 10, no 4Article in journal (Refereed)
  • 128.
    Hassen, Yasin Ali
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Svensson, Ann
    University West, Department of Economics and IT, Divison of Informatics.
    The Role of ICT for the Growth of Small Enterprises in Ethiopia2014In: Electronic Journal of Information Systems in Developing Countries, ISSN 1681-4835, E-ISSN 1681-4835, Vol. 65, no 1, p. 1-20Article in journal (Refereed)
    Abstract [en]

    Small enterprises strive to survive and grow in the business they are involved. They make efforts to utilize different resources and technologies available to this end as long as it is affordable and productive. Information Communication Technology or e-commerce are among those technologies that take the front line. This paper aims to define an adoption level of e-commerce in small Ethiopian enterprises and show that their business requirements and perceived benefits of e-commerce are related to business growth. It takes five small enterprises involved in import and export business to perform case study research on the issue and examines their utilization level of the technology. The findings show that small enterprises in the country have low levels of e-commerce utilization due to: (1) the scarcity of infrastructure development and expertise in the area, and (2) barriers created by government policy and bank regulations. However, this study found good understanding of the business opportunities and benefits that could be exploited from e-commerce.

  • 129.
    Hattinger, Monika
    et al.
    University West, Department of Engineering Science, Division of Manufacturing Processes.
    Eriksson, Kristina
    University West, Department of Engineering Science, Division of Manufacturing Processes.
    Malmsköld, Lennart
    University West, Department of Engineering Science, Division of Automation Systems.
    Svensson, Lars
    University West, Department of Economics and IT, Divison of Informatics.
    E-learning Readiness and Absorptive Capacity in the Manufacturing Industry2014In: International Journal of Advanced Corporate Learning, ISSN 1867-5565, E-ISSN 1867-5565, Vol. 7, no 3, p. 33-40Article in journal (Refereed)
    Abstract [en]

    The manufacturing industry constantly strive to develop the competencies of their expert production engineers in order to achieve and maintain a competitive advantage. Research shows that the absorptive capacity of a firm is central in order to reach such a goal. The absorptive capacity is the firm´s ability to recognize the value of new external information, assimilate it, and apply it to commercial ends, and thereby exploit the conditions for innovation. In this paper the concept of absorptive capacity is used as a lens for analyzing managerial rationales for engaging in technology enhanced competence development projects. Through interviews with key informants in 15 manufacturing firms we study the capabilities and readiness that organizations need for participation in e-learning initiatives. We present a framework of readiness for technology enhanced competence development comprised of the following interrelated constructs; awareness, e-learning maturity, dynamic capability and co-creativity. Results show a broad variation of levels within the constructs among the firms. Notable is the low level of e-learning maturity and dynamic capability. We argue that e-learning maturity is dependent on all four constructs.

  • 130.
    Hattinger, Monika
    et al.
    University West, Department of Engineering Science, Division of Manufacturing Processes.
    Eriksson, Kristina
    University West, Department of Engineering Science, Division of Manufacturing Processes.
    Malmsköld, Lennart
    University West, Department of Engineering Science, Division of Automation Systems. Chalmers University of Technology, Department of Product and Production Development,.
    Svensson, Lars
    University West, Department of Economics and IT, Divison of Informatics.
    Work-Integrated Learning and Co-creation of Knowledge: Design of collaborative technology enhanced learning activities2014In: Proceedings of the 37th Information Systems Research Seminar in Scandinavia (IRIS 37) / [ed] Ahmad Ghazawneh, Jacob Nørbjerg and Jan Pries-Heje, Ringsted, 2014, p. 1-15Conference paper (Refereed)
    Abstract [en]

    In this paper we aim to understand management’s perceptions of knowledge and competence development to inform the design of technology enhanced learning activities integrated in the workplace. Work-integrated learning can be viewed with the university lens on studies of formal education integrated in the workplace setting, but here we rather emphasize the conditions of the workplace as implications for design of successful e-learning initiatives. We conducted interviews with 15 manufacturing industries in Sweden and used qualitative content analysis approach to interpret the text data. Results show that companies describe a rich variation of work-integrated learning activities, but the step towards external collaboration with academia for co-production of knowledge is marginal. Also, broad-minded work for innovations is limited. This imply the need for well-planned design of richer collaborative acitivites between academia and organizations through use of media technology to encourage competence development.

  • 131.
    Hattinger, Monika
    et al.
    University West, Department of Engineering Science, Division of Production System.
    Spante, Maria
    University West, School of Business, Economics and IT, Divison of Informatics.
    Situated and Mediated Engineering Education: Researchers Design Conceptions of e-Learning targeting Industry Practitioners Competence needsIn: International Journal of Continuing Engineering Education and Life-Long Learning, ISSN 1560-4624, E-ISSN 1741-5055Article in journal (Refereed)
  • 132.
    Hattinger, Monika
    et al.
    University West, Department of Engineering Science, Division of Manufacturing Processes.
    Spante, Maria
    University West, Department of Economics and IT, Divison of Informatics.
    Ruijan, Du
    Mediated and Situated Engineering Education2014In: Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2014, Cheasapeake, VA: Association for the Advancement of Computing in Education, 2014, p. 810-817Conference paper (Refereed)
    Abstract [en]

    This small-scale interview study explore engineering expert teachers’ experiences and ideas of e-learning within engineering education. The aim is to capture teachers`experiences entering educational situations that forces them towards new modes of teaching as well as towards a closer collaboration with the industry engineering professional practice. The study addresses challenges crucial for engineering teachers to master when designing e-learning courses that manufacturing industry needs. In the paper we highlight how teachers’perspectives effect the design of work-integrated e-learning courses. In particular we investigate how teacher express their ideas regarding the transition of campus courses into work-integrated e-learning courses as a new teaching situation. Findings show that teachers are content experts in the engineering knowledge field but lack experiences and support for design of e-learning courses.

  • 133.
    Hedlund, Annie
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundgren, Martin
    University West, School of Business, Economics and IT, Divison of Informatics.
    En mobil evenemangsapplikation i Trollhättans utveckling mot en mer attraktiv stad2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In this study, a prototype of a mobile application that collects local event information, has been created. Local events are a contributing factor to increased economic growth and how individuals experience a city as a whole. Because of this, it is vital that information about local events reaches inhabitants. This information is currently distributed in both social media, websites, newspapers and bulletin boards. Due to the fact that the information is currently scattered, inhabitants in the city feel that they are not reached by all information about local events. The aim of the study is to develop a design proposal on a mobile application that can be used in future development and implementation of the application. Through qualitative interviews with students at the University of West, a need for an event application has been identified, proposals for features and content have been developed. Based on these interviews and previous research within areas of usability, user experience, design principles and interaction design a prototype has been designed. To confirm that the prototype produced was considered useful and had good usability five structured usability tests were performed with potential end users. The result of these shows that the study has developed a useful interface and that the general perception of both the interface and the application was its simplicity. The conclusion of the study is that the designed prototype is appropriate and useful which will enable the interface to be used as a basis for future development of the application.

  • 134.
    Hedqvist, Ann-Therese
    University West, School of Business, Economics and IT, Divison of Informatics.
    Det digitala mötet: Personcentrerad samordnad vård- och omsorgsplanering via videokonferens2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: We are becoming older and more people remain in their home with the need for care. When these persons for some reason have been hospitalized and are to return to their homes, care planning is performed in order for the person to be able to leave the ward in a safe manner. With an increasing number of elderly persons in need of care interventions in their home, the need for coordinated care planning in hospitals will also increase. Such planning is today being performed increasingly often via video conferencing. This form of digital encounters poses new challenges for the nurse in creating and maintaining a mutuality.

    Aim: The aim of the study was to investigate the conditions for coordinated care planning via video conferencing and how this affects the ability of health care professionals to understand and interpret the patient’s situation from a holistic perspective, thus performing a person-centered meeting at a distance.

    Method: A qualitative research approach was used to gain an understanding of nurses' experience of coordinated care planning via video conferencing. The method consisted of an initial exploratory literature study and individual personal semistructured interviews. The sample consisted of a total of seven nurses in primary care, primary care and municipal home nursing. The analysis of the interview material was conducted with an inductive approach inspired by phenomenology.

    Result: The result shows that the communication is affected and that meetings via video technology lose proximity and thus a part of the human contact. This can disrupt the possibility of seeing each other as persons but can be compensated by a person-centered approach. The technology can act as a means of human interaction, but not as a compensation for it. The main themes found in the result are loss of proximity compensated by multiple gains with associated themes screen as a barrier and benefits for healthcare professionals, patients and relatives as well as technology as means of human interaction with associated themes decidedly dependent on the people in the meeting and high quality in equipment and performance.

    Conclusion: Coordinated care planning via video conferencing involves challenges in conveying presence and genuine interest that compensates for the loss of physical presence. This form of meeting can make it more difficult to see each other as persons, however this obstacle can be compensated by a person-centered approach. The nurse needs to be well acquainted with person-centered care in order to meet the patient despite the barrier that the screen may create. Technology is a means, not an end in itself. Proper use of information and communication technology can be used with great time gains to access each other regardless of geographical location and can contribute to human interaction but not replace it.

  • 135.
    Hoti, Egzon
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Yeretzian, Andro
    University West, School of Business, Economics and IT, Divison of Informatics.
    Mobila betalningar: Vilka upplevda risker finns det bland svenska konsumenter2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In this study we have examined what perceived risks Swedish users of mobile payments have. The study focuses on the risks consumers experience in mobile payments, including user habits, as well as social influences regarding how users first started using mobile payments. Previous studies have shown that there are concerns among Swedish users of mobile payments, including the perceived risks associated with the security aspect of using mobile payments, aswell as psychological risks. The purpose of this study is thus to identify what risks Swedish users experience when using mobile payments. To carry put the study and the empirical data collection, a qualitative study effort has been applied, through personal interviews with a total of six respondents. The respondents consisted of six students at the University of West, which are divided into two different programs that they study. A literature study has also been made, through a theoretical review. We found through the interviews that there are several perceived risks among mobile payment users. The three most important risks were theft of sensitive information, malicious software, and fraud as a serious and realistic perceived risk of mobile payments. We also found that the perceived risks are judged to be greater if users have previously suffered from mobile payment risks or have acquaintances that hafe suffered from it. The tendency to use mobile payments also reduces if they previously suffered from risks, which is in line with earlier studies. The study also shows that social influences have a significant factor in how users first start using mobile payments, especially the influence of family and friends. The conclusion we can deduce from the study are that factors affecting personal integrity appear to be the most important perceived risks among the users interviewed, and other security risks are also perceived as serious. We also found a direct correlation betwen previous experiences of mobile payments and how risks are perceived. Although several respondents perceive that there are risks with mobile payments, they continue to be used because the mobile payments services are perceived as practical, easy and convenient. The risks are not perceived to be big enough to stop them from using mobile payments, although they do exist.

  • 136.
    Islind, Anna Sigridur
    University West, Department of Economics and IT, Divison of Informatics.
    An mHealth artifact in home care: Professional progression through work integrated learning: Towards an IT supported caring conversations2014Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The aim is to study a problematic grocery-shopping situation within a home care organization, in one studied municipality in Sweden and for this, a qualitative action design research method is applied. As a solution to this problem, an mHealth (mobile health) artifact was developed and the thesis aims to study the developed solution and the WIL effects on the organization and the caring situation. The purpose is to emphasize on the perceptions of an mHealth artifact for the grocery shopping process as well as capture the early perceptions focusing on the values and effects for the different levels of engagement spanning the user groups involved. Then, finally investigating the effects on the caregivers’ competence development in relation to the mHealth artifact and the work integrated learning. This leads to the recognition of the need for a conversation between the caretakers and the caregivers. This results in the developed artifact, being found a conversational starter, nurturing and triggering a caring conversation, which leads to professional progression. This consequently, leads to higher quality of care and to the caregivers having more pride in their profession as well as having more time for the caretakers. This all concludes that technology will not replace caregivers. But caregivers, who use technology, will probably replace caregivers who don’t. 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • 137.
    Islind, Anna Sigridur
    University West, School of Business, Economics and IT, Divison of Informatics.
    Platformization: Co-Designing Digital Platforms in Practice2018Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Digital platforms are slowly becoming an important part of both research and everyday work. However, much of the research focus has been on platforms that are already established. Little focus has been on platformization (i.e., design, development and use of platforms in the nascent phases) and the socio-technical aspects of designing platforms for specific practices or purposes, i.e., practice based platforms. While it is truly important to understand technological aspects and market logics of platform efforts, it is also to understand how platforms become platforms, when designing them alongside end-users.

    This thesis contributes to the platform discussion with research that focuses both on the technological sides of building platforms while also unpacking the social aspects of the collaborative design situation (i.e., co-design) and development where end users meet and later use the platforms.This thesis explores the research questions: How can practice-based platforms be designed and developed? What impact does end-user engagement in platformization have on the practices involved? How can platformization efforts be approached and researched? Through a study of the design of platforms in care settings, one 2.5–year study within home care and one 2.5–year study within cancer rehabilitation where the end-users' practices involved in the co-design processes are caregivers and care recipients in both studies. This thesis thereby unpacks the platformization process through a roughly five–year longitudinal AR project, based on these two studies. With the help of the boundary literature, the design, development and use of platforms in the nascent phases of platformization is analysed in these two studies. Through a co-design effort in both studies, the practices that are going to use the platforms contribute to a) the design of which boundary resources (i.e., modules in terms of code blocks) will be developed within the platform; b) the design of the boundary object (i.e., working tools in terms of apps) that they are using together inconsensus; and c) the design of a boundary practice in which they will later use the digital artifacts together. The end-users' practices had impact on the design of all layers of the platform through the co-design approach, including an influence on the boundary resources that were developed within the platform. The platforms also had impact on the practices, which designed new ways of interacting.

    The results thereby both show the impact of the end-users' practices (caregivers and care recipients, which are heterogeneous) on the platform design,as well as the impact of the platform on the design of their boundary practice. In this thesis, the design and development of the two platforms is thereby researched and the design of the platforms is validated by studying the use of the platforms as well. The main contribution of this thesis is a conceptualization of the platformization process where the key characteristics of designing such platforms with heavy user engagement are illustrated in a platformization model and in seven platformization principles.

  • 138.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Sørensen, Carsten
    University West, School of Business, Economics and IT, Divison of Informatics.
    Co-creation and Fine-Tuning of Boundary Resources in Small-Scale Platformization2016In: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Ulrika Lundh Snis, Springer, 2016, Vol. 259, p. 149-162Conference paper (Refereed)
    Abstract [en]

    Most research on platform innovation studies the phenomena from a distance due to lack of access. This paper reports from within an action research case of platform development in a small-scale context. The case is based on a regional business initiative with the goal to establish an arena for mobile commerce and stimulate local industry growth. It was conducted in collaboration between researchers and third-party developers. The article shows how the initial phases of platformization are characterized by socio-technical arrangements, co-creation of boundary resources and intimate knowledge communication. The paper contributes to platform research by acknowledging a small-scale context for platform research. It further develops distributed tuning of boundary resources into an intimate fine-tuning process that we illustrate is valid for a small-scale context.

  • 139.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Steineck, Gunnar
    University of Gothenburg, Clinical Sciences, Sahlgrenska Academy, Gothenburg, Sweden.
    Lundin, Johan
    University of Gothenburg, Department of Applied IT, IT Faculty, Gothenburg, Sweden.
    Co-Designing a Digital Platform with Boundary Objects: Bringing Together Heterogeneous Users in HealthcareIn: Article in journal (Other academic)
    Abstract [en]

    Healthcare is increasingly permeated with digital platforms supporting cooperative care involving different professional groups and also patients. New mobile technologies allow for patients to continuously monitor and document their symptoms to support better healthcare, as well as self-care. The successful design of such multi-user platforms calls for new design approaches involving heterogeneous conditions and goals. This paper analyzes theuse of boundary objects in design as a mediator for different users' needs and conditions. Our research is conducted at a clinic supporting cancer survivors in their struggles with treatment induced illnesses, a treatment heavily dependent on new medical research as well as on patient involvement. The data is collected ethnographically over two years following a design project that developed a digital platform to support the care provided by the clinic. We describe how useful boundary objects transform over time, from rich narratives, to conceptual formulations and finally into concrete prototypes of the platform. We argue that understanding such a transformation can inform the design of healthcare platforms and guide future design processes, where co-designing with boundary objects can be especially useful as a design approach when doing design complex settings, such as healthcare settings.

  • 140.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    From Co-Design to Co-Care: Designing a Collaborative Practice in Care2018In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 11, no 1, p. 1-24Article in journal (Refereed)
    Abstract [en]

    The design of digital artifacts in general and mobile apps in particular has not been investigated fully from a practice perspective. Mobile apps are commonly designed from a distant, armslength relationship where they are developed without taking the users' practices into account.This paper problematizes this notion and takes the point of departure from a collaborative design (co-design) process where the goal was to design a mobile app supporting grocery shopping forthe home care sector. We analyse the role of designing a mobile app as a facilitator for collaboration between the elderly's everyday practice and the caregivers work practice and investigatehow these two practices become intertwined. The research questions are: How can the design process be organized in order to foster the formation of a prospective collaborative care practice? What aspects are important to consider when designing with a boundary practice perspective? The findings of this study indicate that organizing the design activities in a certain collaborative manner empowered the elderly and their caregivers and led to the formation of a common, collaborative care practice (herein called co-care). The focus of the design process thereby shifted from designing the digital artifact (framed as a boundary object) to designing the co-carepractice (framed as a boundary practice). Our contribution is discussed in terms of design considerations,which can be applied for the facilitation of a collaborative boundary practice. The considerations are of particular relevance for settings where two or more practices are to collaborate and where new conditions are to be created for future co-practice.

  • 141.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Learning in home care: a digital artifact as a designated boundary object-in-use2017In: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 29, no 7-8, p. 577-587Article in journal (Refereed)
    Abstract [en]

    Purpose: The aim of this paper is to understand how the role of an mHealth artifact plays out in home care settings. An mHealth artifact, in terms of a mobile app, was tested to see how the quality of home care work practice was enhanced and changed. The research question is: In what ways does an mHealth artifact re-shape a home care practice and how does this affect the interaction between caregivers and the elderly and learning opportunities for the caregivers? Design/methodology/approach: An action research approach was taken and the study was conducted in a home care organization in a Swedish municipality. The data were collected through semi-structured interviews and observations that were conducted during home visits. Concepts of learning and boundary objects were used to analyze and distinguish interactions and conversations with the mHealth artifact. Findings: The study shows how an mHealth artifact is re-shaping a home care practice and how this affects interactions and identifies learning opportunities. Views on the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist. Originality/value: The study provides qualitative descriptions from using an mHealth artifact for home care, which is an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application. © 2017, © Emerald Publishing Limited.

  • 142.
    Islind, Anna Sigridur
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, Department of Economics and IT, Divison of Informatics.
    MHealth in Home Care: a designated boundary object-in-use2015Conference paper (Refereed)
    Abstract [en]

    The aim of this paper is to understand how the role of an mHealth artifact is played out in home care settings. An mHealth artifact, in terms of a mobile app (primarily for tablets) was tested to see how the quality of home care work practice was enhanced and changed. The research question the paper explores is: In what ways is an mHealth artifact re-shaping a home care practice and how does this affect the interaction between the caregivers and the elderly and learning opportunities for the caregivers? This research has an action research approach and it was conducted in a home care organization in a Swedish municipality. The data was collected through semi-structured interviews and observations that were conducted during home visits. Concepts of boundary objects were used to analyze and distinguish interactions and conversations with the designed mHealth artifact. Using the mHealth artifact as a boundary object in the caring situation triggered a caring conversation between the caregivers and the elderly. They grew closer and started having deeper conversations. The shift in responsibility, due to new processes enabled the caregiver to stay for a longer time putting the correct care in centrum. The findings reveal that views of the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist in order to understand the emergent properties situated in a technology mediated caring conversation. The study provides qualitative descriptions from early tests of mHealth applications for home care, an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application.

  • 143.
    Islind, Anna Sigridur
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, Department of Economics and IT, Divison of Informatics.
    mHealth in Home Care: A Digital Health Initiative Triggering a Caring Conversation and Revealing the Value of Learning2015Conference paper (Refereed)
  • 144.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lindroth, Tomas
    University West, School of Business, Economics and IT, Division of Media and Design.
    Lundin, Johan
    Gothenburg University, Applied Information Technology.
    Steineck, G.
    Transition at Work: Introducing Video-mediated Consultation to Cancer Rehabilitation.2017Conference paper (Other academic)
  • 145.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    Pries-Heje, Jan
    Roskilde University, Roskilde, Denmark,.
    Learning at the digital boundaries2017In: Diffusion and adoption of information technology: Proceedings of the IFIP WG 8.6 working conference on the diffusion and adoption of information technology, Guimares, Portugal, June 2017, IFIP , 2017, p. 1-4Conference paper (Other academic)
    Abstract [en]

    The blurring of boundaries between work life and private life, between Spredsheets and Facebook, between societal and private means that we need to reconsider learning both in the perspective of adoption of technological change and, as diffusion of continuous innovation. Both organizations and technologies are undergoing fundamental changes that transform and create new challenges in the ways we work and learn. Many organizations today require continuous development and effective learning processes to meet the challenges of globalization and digitalization. The questions that need to be raised are what new skills need to be recruited, and how can the capabilities and functionality be distributed among a mixture of both human and technical "workforce"? In this position paper we discuss arguments for a future research agenda where new digital phenomena's are viewed from a"learning at the digital boundaries" perspective, taking into account different waves of digitalization and infrastructural challenges at the boundaries of organizational setting and private life.

  • 146.
    Islind, Anna Sigridur
    et al.
    University West, School of Business, Economics and IT, Divison of Informatics.
    Norström, Livia
    University West, School of Business, Economics and IT, Division of Media and Design.
    Vallo Hult, Helena
    University West, School of Business, Economics and IT, Divison of Law, Economics, Statistics and Politics.
    From Digital Fight to Digital Pride in Public Sector: Redefining Professionals' Roles and Work in Public Sector2016In: SIG USE 2016 16th Annual Research Symposium at ASIST 2016: Information Behavior in Workplaces, October 15, Copenhagen, Denmark.: Information Needs Seeking and Use (USE), 2016Conference paper (Other academic)
    Abstract [en]

    Abstract

    The digitalization in the public sector poses challenges for the professionals that have previously not been using digital tools as a part of their everyday practice. Building on three qualitative research projects this study shed light on contradictions and tussles, as well as possibilities related to professionalism in the public sector. The three cases involve different professionals: cancer rehabilitation nurses, municipality communicators, and resident physicians. The paper aims to gain a better understanding of the impact of digitalization efforts on everyday work practices, and the emerging opportunities and challenges of using digital artifacts as a part of professional work. Our findings show how the transition toward digital work practices is pushing the professional boundaries of rooted professionalism in the public sector. The meaning of work and what it means to be a professional profoundly changes. The process of tuning professionalism in the public sector is not straight forward.

  • 147.
    Jakobsson, Emma
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Myhrman, Linnéa
    University West, Department of Economics and IT, Division of Business Administration.
    Vilka indikatorer används för att förutse framtida arbetsprestation?: Utformning och bedömningskriterier för rekryteringsprocesser2016Independent thesis Basic level (university diploma), 5 credits / 7,5 HE creditsStudent thesis
    Abstract [sv]

    Faktorerna som påverkar arbetsprestationen är många och inte alla går att förutse under en rekryteringsprocess. Organisationer försöker med olika verktyg minska den upplevda risken vid nyanställningar. Rekrytering har två huvudsakliga svårigheter, att sortera bort de kandidater som inte skulle utföra en tillfredställande arbetsprestation och att undvika felaktig bortsortering av mer kvalificerade kandidater.

    Åtta intervjuer har genomförts med rekryterare inom tre olika segment av marknaden, Bank och försäkringsbolag, Rekryteringskonsulter och Offentligt finansierad verksamhet. Materialet har sedan sammanställas per segment och ställas mot de andra segmenten, materialet har även ställts mot tidigare forskning om hur väl vilka indikatorer korrelerar med framtida arbetsprestation. På så sätt kunde styrkor och svagheter i rekryteringsprocesserna identifieras och ett litet bidrag lämnas till hur de i framtiden kan komma att genomföras mer effektivt. Ett högst aktuellt ämne då nyanställningarna under 2016 förväntas öka med 1,5 procent från de 1,4 miljoner gjorde under 2015.

    Studien visar att de indikationer som organisationer idag förlitar sig på för att förutspå framtida arbetsprestation är de som enligt forskningen korrelerar minst med framtida arbetsprestation. Dessa är referenser, privata intressen och arbetslivserfarenhet mer mera. Det samma gäller omvänt, generell intelligens och kunskapstester som enligt tidigare forskning korrelerar väl med framtida arbetets prestation används endast stödjande till mer subjektiva bedömningar. Trots detta framkommer inget missnöje med rekryteringsprocesserna under intervjuerna.

  • 148.
    Jannesson, Sofia
    et al.
    University West, Department of Economics and IT, Divison of Informatics.
    Waligora, Anna
    University West, Department of Economics and IT, Divison of Informatics.
    Vårdpersonalens upplevelse av videoteknik vid distansmöten Vid samordnad vård- och omsorgsplanering i Västra Götalandsregionen2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    To enable primary care to participate from a distance in meetings regarding patient discharge planning, Västra Götalandsregionen (VGR) implemented video technology in 2016. Without video technology, primary care could not participate in planning meetings due to resource shortage. Implementing new technology will result in increased quality of care, but the healthcare providers must accept the new efforts. It is common for healthcare organizations to fail when introducing new technologies because users do not accept the changing work environment. In order to increase the chances of user acceptance, the organization should consider certain success factors in the implementation. Research has been conducted to study user acceptance by following the innovation-decision process, which consists of five different steps: knowledge, persuasion, decision, implementation and confirmation. The process has been developed to study how, why and at what rate new technologies are accepted by users within the organization. This study was conducted using a qualitative approach and data was collected through semi-structured interviews with six respondents who worked in primary care. Previous research was used that studied the recommended success factors for the implementation of video technology and the factors that affect the acceptance of new technologies. Video technology used during distance meetings increase access to healthcare specialists for patients in real-time. Through a live video conversation, participants can join the meeting regardless of distance. The primary care was very positive towards the implementation of video technology, as it allows them to participate in discharge planning meetings. Before the introduction of video technology, healthcare providers were worried about how a video meeting would work. Even if the healthcare providers were worried, they were still positive about the introduction of video technology, as it allows them to participate in planning meetings. The healthcare providers were pleasantly surprised at how well the video technology worked at distance meetings and they thought the technology was easy to use. However the findings of this study also showed that there were some minor technical problems with the connection and some problems with scheduling the meetings. The healthcare providers experienced that difficulty with scheduling was the biggest challenge with distance meetings. Despite some difficulties with the technology and scheduling the healthcare providers thought that video technology was still easy to use.

  • 149.
    Jobe, William
    University West, Department of Economics and IT, Divison of Informatics.
    A Kenyan Cloud School: Massive Open Online & Ongoing Courses for Blended and Lifelong Learning2013In: Open Praxis, ISSN 2304-070X, Vol. 5, no 4, p. 301-313Article in journal (Refereed)
    Abstract [en]

    This research describes the predicted outcomes of a Kenyan Cloud School (KCS), which is a MOOC that contains all courses taught at the secondary school level in Kenya. This MOOC will consist of online, ongoing subjects in both English and Kiswahili. The KCS subjects offer self-testing and peer assessment to maximize scalability, and digital badges to show progress and completion to recognize and validate non-formal learning. The KCS uses the Moodle LMS with responsive web design to increase ubiquitous access from any device. Access is free and open, and the KCS intends to be a contextualized open educational resource for formal secondary institutions to support blended learning and a free source of non-formal education for lifelong learning. The expected outcomes are that this effort will reduce secondary school dropout rates, improve test scores, become a quality resource for blended learning, as well as validate and recognize lifelong learning in Kenya.

  • 150.
    Jobe, William
    University West, Department of Economics and IT, Divison of Informatics.
    Bridging the learning gap in Kenya with mobile learning: Challenges and future strategies2015In: Proceedings of E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2015 / [ed] curtis Ho & Grace Lin, University of Hawaii, USA, Chesapeake, VA: Association for the Advancement of Computing in Education, 2015, p. 1319-1325Conference paper (Refereed)
    Abstract [en]

    The overarching aim of this research was to study how mobile technology can catalyze informal learning and bridge the gap between informal and non-formal learning. In this study 30 Kenyan elite runners were equipped with a simple Android smartphone and free Internet for one year. The original research project focused on studying how a smartphone in the hands of impoverished Kenyans could assist and enhance informal learning. This project used log data, workshops and interviews to track the users’ progress. During the course of the study a huge desire for more formalized learning developed. Thus, a non-formal course on Human Rights was developed and made available for all Kenyans via any Internet connected device. In this way the intersection of these two projects provided an opportunity to satiate interests gained from unguided informal learning with structured non-formal learning. Key findings were that the smartphone empowered marginalized groups, augmented informal learning opportunities, and provided a means to bridge informal and non-formal learning to deliver educational opportunities to any device in the form of a non-formal MOOC. This research made a significant impact in the participants’ lives and the most common statement from the interviews was the statement “it helps us a lot”.

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