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  • 1.
    Berg, Linda
    et al.
    University West, Department of Social and Behavioural Studies.
    Nordevik, Elin
    University West, Department of Social and Behavioural Studies.
    Uppfattningar och nöjdhet kring en HR-funktions uppgifter2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    With real world research as the theoretical framework, a study was conducted as an assignment by the HR-function at Parker Hannifin AB in Sweden. Bearing in mind that there have been ambiguities concerning the roles of managers and HR-staff in previous research and that the managers’ perceptions about the HR-function affects the role of the HR, this study was conducted. This study about perceptions and satisfaction concerning the working of an HR-function aimed to highlight possible differences in customer satisfaction amongst managers based on which unit they belonged to, level of managerial position, the time they have worked as managers in the organization, and the frequency of contact with the HR-department. Moreover, the study considered whether the opinions concerning areas of improvement have changed since the last conducted research. This research was conducted through an analysis of documents and a self-produced questionnaire which was sent to all managers within Parker in Sweden. The results indicated that the same areas of improvement-needs remains, that existing documents are inconsequent in relation to each other, and that several significant differences between managers’ perceptions emerged. The HR-departments along with the different documents should tentatively become more consistent so that their roles become clearer.

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