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  • 1.
    Cerna, Katerina
    et al.
    Gothenburg University, Gothenburg, Sweden.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundin, Johan
    Gothenburg University, Gothenburg, Sweden.
    Steineck, Gunnar
    The Sahlgrenska Academy, Jubileumsklininken, Sweden.
    Decision-support System for Cancer Rehabilitation: Designing for Incorporating of Quantified Data into an Existing Practice2018Ingår i: Proceedings of the 10th Nordic Conference on Human-Computer Interaction / [ed] Gerd Berget, ACM Publications, 2018, s. 747-753Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Recent development in self-monitoring devices indicates that using quantified data in clinical practicesupporting chronic diseases management holds a big potential. However, exploration of this design space also suggests that some unattended challenges still exist, such as a low adoption rate of self-monitoring tools in existing clinical practice. In this text, wetherefore focus on the ways healthcare professionalsuse quantified data in their practice. We draw onempirical data from an ethnographic study of a cancer rehabilitation center. Our preliminary findings suggestthat the self-monitoring tool supported the nurses'work because it became a functional complement totheir work by allowing them to appropriate the deviceto their and the patients' needs.

  • 2.
    Grisot, Miria
    et al.
    Kristiania University College, Oslo, Norway.
    Lindroth, Thomas
    University of Gothenburg, Gothenburg, Sweden.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Patient Generated Data And Affordances: Conversation Cues In Clinical Decision Making2018Ingår i: Proceedings from the annual NOKOBIT conference held at Svalbard the 18th-20th of September 2018, 2018, Vol. 26, s. 1-10, artikel-id 542Konferensbidrag (Refereegranskat)
    Abstract [en]

    An increasing number of systems support the use of patient-generated data in patient-provider collaboration.However, there is yet limited understanding of how patient-generated data impact the way healthpersonnel work with data in clinical decision-making processes, and whether patient-generated data mightbe able to support clinical processes, for instance by providing evidence for diagnoses, treatment monitoring,or recovery. In this paper, we explore the use of patient-generated data in clinical decisions in twocase studies. In the first case an App is used by patients in cancer rehabilitation to track their pain levels,frequency of specific events, and symptoms. Rather than requiring patients to remember past events at thetime of the visit, patients can use the App to register events as they happen. In the second case an App isused in conjunction with a set of digital medical devices to track a defined set of parameters in remote carefor patients with chronic conditions. Both Apps are designed with the aim to improve data accuracy andensure data quality. Our findings show that beside gaining data quality and accuracy, patient generateddata work as conversational cues in the context of the interaction between patients and health personnel.This finding is relevant as it shows that patient generated data need to be treated not just as facts but ascues or as an affordance for patient-provider dialogue. Based on this understanding, we identify threedesign implications for Apps for patient-generated data to support patient-provider dialogue.

  • 3.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    An mHealth artifact in home care: Professional progression through work integrated learning: Towards an IT supported caring conversations2014Självständigt arbete på avancerad nivå (magisterexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The aim is to study a problematic grocery-shopping situation within a home care organization, in one studied municipality in Sweden and for this, a qualitative action design research method is applied. As a solution to this problem, an mHealth (mobile health) artifact was developed and the thesis aims to study the developed solution and the WIL effects on the organization and the caring situation. The purpose is to emphasize on the perceptions of an mHealth artifact for the grocery shopping process as well as capture the early perceptions focusing on the values and effects for the different levels of engagement spanning the user groups involved. Then, finally investigating the effects on the caregivers’ competence development in relation to the mHealth artifact and the work integrated learning. This leads to the recognition of the need for a conversation between the caretakers and the caregivers. This results in the developed artifact, being found a conversational starter, nurturing and triggering a caring conversation, which leads to professional progression. This consequently, leads to higher quality of care and to the caregivers having more pride in their profession as well as having more time for the caretakers. This all concludes that technology will not replace caregivers. But caregivers, who use technology, will probably replace caregivers who don’t. 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • 4.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Platformization: Co-Designing Digital Platforms in Practice2018Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Digital platforms are slowly becoming an important part of both research and everyday work. However, much of the research focus has been on platforms that are already established. Little focus has been on platformization (i.e., design, development and use of platforms in the nascent phases) and the socio-technical aspects of designing platforms for specific practices or purposes, i.e., practice based platforms. While it is truly important to understand technological aspects and market logics of platform efforts, it is also to understand how platforms become platforms, when designing them alongside end-users.

    This thesis contributes to the platform discussion with research that focuses both on the technological sides of building platforms while also unpacking the social aspects of the collaborative design situation (i.e., co-design) and development where end users meet and later use the platforms.This thesis explores the research questions: How can practice-based platforms be designed and developed? What impact does end-user engagement in platformization have on the practices involved? How can platformization efforts be approached and researched? Through a study of the design of platforms in care settings, one 2.5–year study within home care and one 2.5–year study within cancer rehabilitation where the end-users' practices involved in the co-design processes are caregivers and care recipients in both studies. This thesis thereby unpacks the platformization process through a roughly five–year longitudinal AR project, based on these two studies. With the help of the boundary literature, the design, development and use of platforms in the nascent phases of platformization is analysed in these two studies. Through a co-design effort in both studies, the practices that are going to use the platforms contribute to a) the design of which boundary resources (i.e., modules in terms of code blocks) will be developed within the platform; b) the design of the boundary object (i.e., working tools in terms of apps) that they are using together inconsensus; and c) the design of a boundary practice in which they will later use the digital artifacts together. The end-users' practices had impact on the design of all layers of the platform through the co-design approach, including an influence on the boundary resources that were developed within the platform. The platforms also had impact on the practices, which designed new ways of interacting.

    The results thereby both show the impact of the end-users' practices (caregivers and care recipients, which are heterogeneous) on the platform design,as well as the impact of the platform on the design of their boundary practice. In this thesis, the design and development of the two platforms is thereby researched and the design of the platforms is validated by studying the use of the platforms as well. The main contribution of this thesis is a conceptualization of the platformization process where the key characteristics of designing such platforms with heavy user engagement are illustrated in a platformization model and in seven platformization principles.

  • 5.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och informatik, Avd för informatik.
    The “PantryApp”: Design Experiences from a User-Focused Innovation Project about Mobile Services for Senior Citizens2014Ingår i: Creating Value for All Through IT / [ed] Birgitta Bergvall-Kåreborn, Peter Axel Nielsen, Springer, 2014, s. 359-362Konferensbidrag (Refereegranskat)
    Abstract [en]

    This experience report aims to reflect on a design initiative conducted as a user-focused innovation. It is based on a research and development project about mobile commerce. Herein, I include various forms of mobile services that accumulate the core function of mobile payments. The target group of the design was senior citizens who need to have their grocery shopping done in a more safe and convenient way. In this report I will particularly focus on the design process and the design product.

  • 6.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Sørensen, Carsten
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Co-creation and Fine-Tuning of Boundary Resources in Small-Scale Platformization2016Ingår i: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Ulrika Lundh Snis, Springer, 2016, Vol. 259, s. 149-162Konferensbidrag (Refereegranskat)
    Abstract [en]

    Most research on platform innovation studies the phenomena from a distance due to lack of access. This paper reports from within an action research case of platform development in a small-scale context. The case is based on a regional business initiative with the goal to establish an arena for mobile commerce and stimulate local industry growth. It was conducted in collaboration between researchers and third-party developers. The article shows how the initial phases of platformization are characterized by socio-technical arrangements, co-creation of boundary resources and intimate knowledge communication. The paper contributes to platform research by acknowledging a small-scale context for platform research. It further develops distributed tuning of boundary resources into an intimate fine-tuning process that we illustrate is valid for a small-scale context.

  • 7.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundin, Johan
    University of Gothenburg, Department of Applied IT, IT Faculty, Gothenburg, Sweden.
    Steineck, Gunnar
    University of Gothenburg, Clinical Sciences, Sahlgrenska Academy, Gothenburg, Sweden.
    Co-Designing a Digital Platform with Boundary Objects: Bringing Together Heterogeneous Users in Healthcare2019Ingår i: Health and Technology, ISSN 2190-7188, E-ISSN 2190-7196, Vol. 9, nr 4, s. 425-438Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Healthcare is increasingly permeated with digital platforms supporting cooperative care involving different professional groups and also patients. New mobile technologies allow for patients to continuously monitor and document their symptoms to support better healthcare, as well as self-care. The successful design of such multi-user platforms calls for new design approaches involving heterogeneous conditions and goals. This paper analyzes theuse of boundary objects in design as a mediator for different users' needs and conditions. Our research is conducted at a clinic supporting cancer survivors in their struggles with treatment induced illnesses, a treatment heavily dependent on new medical research as well as on patient involvement. The data is collected ethnographically over two years following a design project that developed a digital platform to support the care provided by the clinic. We describe how useful boundary objects transform over time, from rich narratives, to conceptual formulations and finally into concrete prototypes of the platform. We argue that understanding such a transformation can inform the design of healthcare platforms and guide future design processes, where co-designing with boundary objects can be especially useful as a design approach when doing design complex settings, such as healthcare settings.

  • 8.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. Reykjavik University, School of Computer Science, Iceland.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design. University of Gothenburg, Sweden.
    Lundin, Johan
    University of Gothenburg, Sweden.
    Steineck, Gunnar
    University of Gothenburg, Sweden.
    Shift in translations: Data work with patient-generated health data in clinical practice2019Ingår i: Health Informatics Journal, ISSN 1460-4582, E-ISSN 1741-2811, Vol. 25, nr 3, s. 577-586Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This article reports on how the introduction of patient-generated health data affects the nurses’ and patients’ data work and unpacks how new forms of data collection trigger shifts in the work with data through translation work. The article is based on a 2.5-year case study examining data work of nurses and patients at a cancer rehabilitation clinic at a Swedish Hospital in which patient-generated health data are gathered by patients and then used outside and within clinical practice for decision-making. The article reports on how data are prepared and translated, that is, made useful by the nurses and patients. Using patient-generated health data alters the data work and how the translation of data is performed. The shift in work has three components: (1) a shift in question tactics, (2) a shift in decision-making, and (3) a shift in distribution. The data become mobile, and the data work becomes distributed when using patient-generated health data as an active part of care

  • 9.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    From Co-Design to Co-Care: Designing a Collaborative Practice in Care2018Ingår i: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 11, nr 1, s. 1-24Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The design of digital artifacts in general and mobile apps in particular has not been investigated fully from a practice perspective. Mobile apps are commonly designed from a distant, armslength relationship where they are developed without taking the users' practices into account.This paper problematizes this notion and takes the point of departure from a collaborative design (co-design) process where the goal was to design a mobile app supporting grocery shopping forthe home care sector. We analyse the role of designing a mobile app as a facilitator for collaboration between the elderly's everyday practice and the caregivers work practice and investigatehow these two practices become intertwined. The research questions are: How can the design process be organized in order to foster the formation of a prospective collaborative care practice? What aspects are important to consider when designing with a boundary practice perspective? The findings of this study indicate that organizing the design activities in a certain collaborative manner empowered the elderly and their caregivers and led to the formation of a common, collaborative care practice (herein called co-care). The focus of the design process thereby shifted from designing the digital artifact (framed as a boundary object) to designing the co-carepractice (framed as a boundary practice). Our contribution is discussed in terms of design considerations,which can be applied for the facilitation of a collaborative boundary practice. The considerations are of particular relevance for settings where two or more practices are to collaborate and where new conditions are to be created for future co-practice.

  • 10.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Learning in home care: a digital artifact as a designated boundary object-in-use2017Ingår i: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 29, nr 7-8, s. 577-587Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose: The aim of this paper is to understand how the role of an mHealth artifact plays out in home care settings. An mHealth artifact, in terms of a mobile app, was tested to see how the quality of home care work practice was enhanced and changed. The research question is: In what ways does an mHealth artifact re-shape a home care practice and how does this affect the interaction between caregivers and the elderly and learning opportunities for the caregivers? Design/methodology/approach: An action research approach was taken and the study was conducted in a home care organization in a Swedish municipality. The data were collected through semi-structured interviews and observations that were conducted during home visits. Concepts of learning and boundary objects were used to analyze and distinguish interactions and conversations with the mHealth artifact. Findings: The study shows how an mHealth artifact is re-shaping a home care practice and how this affects interactions and identifies learning opportunities. Views on the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist. Originality/value: The study provides qualitative descriptions from using an mHealth artifact for home care, which is an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application. © 2017, © Emerald Publishing Limited.

  • 11.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Learning in home care: a digital artifact as a designated boundary object-in-use2017Ingår i: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 29, nr 7/8, s. 577-587Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    PurposeThe aim of this paper is to understand how the role of an mHealth artifact plays out in home care settings. An mHealth artifact, in terms of a mobile app, was tested to see how the quality of home care work practice was enhanced and changed. The research question is: In what ways does an mHealth artifact re-shape a home care practice and how does this affect the interaction between caregivers and the elderly and learning opportunities for the caregivers?Design/methodology/approachAn action research approach was taken and the study was conducted in a home care organization in a Swedish municipality. The data were collected through semi-structured interviews and observations that were conducted during home visits. Concepts of learning and boundary objects were used to analyze and distinguish interactions and conversations with the mHealth artifact.FindingsThe study shows how an mHealth artifact is re-shaping a home care practice and how this affects interactions and identifies learning opportunities. Views on the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist.Originality/valueThe study provides qualitative descriptions from using an mHealth artifact for home care, which is an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application

  • 12.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    MHealth in Home Care: a designated boundary object-in-use2015Konferensbidrag (Refereegranskat)
    Abstract [en]

    The aim of this paper is to understand how the role of an mHealth artifact is played out in home care settings. An mHealth artifact, in terms of a mobile app (primarily for tablets) was tested to see how the quality of home care work practice was enhanced and changed. The research question the paper explores is: In what ways is an mHealth artifact re-shaping a home care practice and how does this affect the interaction between the caregivers and the elderly and learning opportunities for the caregivers? This research has an action research approach and it was conducted in a home care organization in a Swedish municipality. The data was collected through semi-structured interviews and observations that were conducted during home visits. Concepts of boundary objects were used to analyze and distinguish interactions and conversations with the designed mHealth artifact. Using the mHealth artifact as a boundary object in the caring situation triggered a caring conversation between the caregivers and the elderly. They grew closer and started having deeper conversations. The shift in responsibility, due to new processes enabled the caregiver to stay for a longer time putting the correct care in centrum. The findings reveal that views of the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist in order to understand the emergent properties situated in a technology mediated caring conversation. The study provides qualitative descriptions from early tests of mHealth applications for home care, an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application.

  • 13.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    mHealth in Home Care: A Digital Health Initiative Triggering a Caring Conversation and Revealing the Value of Learning2015Konferensbidrag (Refereegranskat)
  • 14.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Assmo, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Taking Care Seriously: Transforming Practices by Design2017Konferensbidrag (Refereegranskat)
  • 15.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. Reykjavik University, School of Computer Science, Reykjavik , Iceland.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundin, Johan
    University of Gothenburg, Department of Applied IT, Gothenburg , Sweden.
    Cerna, Katerina
    University of Gothenburg, Department of Education, Communication and Learning, Gothenburg , Sweden.
    Steineck, Gunnar
    University of Gothenburg, Department of Oncology, Gothenburg , Sweden.
    The Virtual Clinic: Two-sided Affordances in Consultation Practice2019Ingår i: Computer Supported Cooperative Work, ISSN 0925-9724, E-ISSN 1573-7551, Vol. 28, nr 3-4, s. 435-468Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Telecare has the potential to increase the quality of care while also decreasing costs. However, despite great potential, efficiency in care practices and cost reduction remain hypothetical. Within computer supported cooperative work (CSCW), one focus of telecare research has been on awareness support in distributed real-time communication in comparison to physical meetings since face-to-face consultations have been known as the “gold standard” of conducting care. Research has shown that it is hard to maintain qualities such as awareness through video-mediated meetings. In this research, the goal has not been to mimic the qualities of face-to-face consultations but rather to document the qualities of three types of patient meetings (consultations) and to understand in what kinds of situations each consultation type is a viable option. In this paper, we focus on the essential qualities of i) face-to-face consultations, ii) video-based consultations, and iii) telephone consultations and shed light on their affordances. The research contribution includes an extension of the affordance lens to incorporate socio-technical, two-sided affordances, that constitute important aspects for understanding complexity when heterogeneous actors co-existing in a practice, where affordances can differ for different “sides” in the complex practice—a view that is fruitful when dealing with heterogeneous actors and a set of analog and digital tools in a practice.

  • 16.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundin, Johan
    Gothenburg University, Applied Information Technology.
    Steineck, G.
    Transition at Work: Introducing Video-mediated Consultation to Cancer Rehabilitation.2017Konferensbidrag (Övrigt vetenskapligt)
  • 17.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Pareto, Lena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Rystedt, Hans
    ) University of Gothenburg, Department of Education, Communication and Learning, SE-405 30 Gothenburg, Sweden.
    Creating a Boundary Practice by Co-Design2016Ingår i: AIS SIGPRAG Pre-­ICIS Workshop 2016, 2016Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper explores the role of boundaries in a co-design process and how design work can be organized in order to manage the existing boundaries. The source of boundaries in design lies in the interface and dynamics between use practices, design practices and work practices.We will benefit from the boundary literature in order to contribute to practice-based design approaches in general, and to co-design approaches in particular.The researchis based on empirical data from a 2-year co-design process within the home care sector; involving participants from several professional groups: caregivers and care recipients. This paper focuses primarily on the caregivers (practitioners), the care recipients (elderly) and the designers. We particularly take into account the diversity of the participants in the co-design initiative and how these participants (representing two user groups) influenced the design process over time, and how their participation enabled the crossing of boundaries and the creation of a new boundary practice. Finally, the role of the designer is discussed in terms of redirecting its function towards facilitation instead of negotiation.

  • 18.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Pries-Heje, Jan
    Roskilde University, Roskilde, Denmark,.
    Learning at the digital boundaries2017Ingår i: Diffusion and adoption of information technology: Proceedings of the IFIP WG 8.6 working conference on the diffusion and adoption of information technology, Guimares, Portugal, June 2017, IFIP , 2017, s. 1-4Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The blurring of boundaries between work life and private life, between Spredsheets and Facebook, between societal and private means that we need to reconsider learning both in the perspective of adoption of technological change and, as diffusion of continuous innovation. Both organizations and technologies are undergoing fundamental changes that transform and create new challenges in the ways we work and learn. Many organizations today require continuous development and effective learning processes to meet the challenges of globalization and digitalization. The questions that need to be raised are what new skills need to be recruited, and how can the capabilities and functionality be distributed among a mixture of both human and technical "workforce"? In this position paper we discuss arguments for a future research agenda where new digital phenomena's are viewed from a"learning at the digital boundaries" perspective, taking into account different waves of digitalization and infrastructural challenges at the boundaries of organizational setting and private life.

  • 19.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Vallo Hult, Helena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    From Digital Fight to Digital Pride in Public Sector: Redefining Professionals' Roles and Work in Public Sector2016Ingår i: SIG USE 2016 16th Annual Research Symposium at ASIST 2016: Information Behavior in Workplaces, October 15, Copenhagen, Denmark.: Information Needs Seeking and Use (USE), 2016Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Abstract

    The digitalization in the public sector poses challenges for the professionals that have previously not been using digital tools as a part of their everyday practice. Building on three qualitative research projects this study shed light on contradictions and tussles, as well as possibilities related to professionalism in the public sector. The three cases involve different professionals: cancer rehabilitation nurses, municipality communicators, and resident physicians. The paper aims to gain a better understanding of the impact of digitalization efforts on everyday work practices, and the emerging opportunities and challenges of using digital artifacts as a part of professional work. Our findings show how the transition toward digital work practices is pushing the professional boundaries of rooted professionalism in the public sector. The meaning of work and what it means to be a professional profoundly changes. The process of tuning professionalism in the public sector is not straight forward.

  • 20.
    Lindroth, Tomas
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design. Department of Applied IT, IT Faculty, University of Gothenburg, Sweden.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundin, Johan
    Department of Applied IT, IT Faculty, University of Gothenburg, Sweden.
    Steineck, Gunnar
    Clinical Sciences, Sahlgrenska Academy, University of Gothenburg, Sweden3.
    Data Supported Practice for Co-Creation of Value in HealthcareIngår i: Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    The prevalence of information systems in healthcare enables the use of health data for purposes related to data-driven decision-making. The technology "promise" is to make healthcare organizations more efficient. Despite the increased interest in health data in general and patient generated data in particular, there is a need for additional research on how data support health practices. This paper therefore conducts a case study of a nurse-led clinic for cancer rehabilitation to examine how a data-supported practice achieves value. By breaking down the data-gathering process, with a focus on value, we show how value is co-created by a range of different actors, including patients, nurses and researchers. In this case, the value co-creation consist of two parallel processes. A knowledge process revolving around a research practice with the aim to produce new knowledge. It is a process which provide a foundation and structure for the clinical practice. The interactional process work in parallel and describes the interaction with and about data between the different actors and how the interaction is an essential resource to achieve data value.

  • 21.
    Lindroth, Tomas
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Steineck, G.
    University of Gothenburg, Sahlgrenska Academy, Clinical Science, Sweden.
    Lundin, J.
    University of Gothenburg, Department of Applied IT, Sweden.
    From narratives to numbers: Data work and patient-generated health data in consultations2018Ingår i: Studies in Health Technology and Informatics / [ed] Klein G.O.,Karlsson D.,Moen A.,Ugon A., IOS Press, 2018, Vol. 247, s. 491-495Konferensbidrag (Refereegranskat)
    Abstract [en]

    This article presents preliminary findings on how the introduction of patient-generated health data (PGHD) triggers changes during patient-nurse consultations. This article builds on a two-year case study, examining the work practice at a cancer rehabilitation clinic at a Swedish Hospital using PGHD. The study focuses on how nurses’ use data, gathered by patients with a mobile phone app, during consultations. The use of PGHD introduce a change in the translation work, the work of turning rich patient descriptions and transform them into data, during the consultation for documentation and clinical decision-making. This change affects precision, questions asked and the use of visualizations as well as the patient-nurse decision making. © 2018 European Federation for Medical Informatics (EFMI) and IOS Press.

  • 22.
    Lundh Snis, Ulrika
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och informatik, Avd för informatik.
    Spante, Maria
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Designing with rather than for: On the relevance, joy and importance of collaborative engaged work in the design process of a home care mobile service2014Ingår i: Proceedings of the 37th Information Systems Research Seminar in Scandinavia (IRIS 37) / [ed] Ghazawneh, Ahmad, Nørbjerg, Jacob och Pries-Heje, Jan, 2014, s. 1-15Konferensbidrag (Refereegranskat)
    Abstract [en]

    In an open innovation project called “mCity”, the aim is to verify conceptual applications for mobile services including mobile payments and transactions. On such design initiative was designated for the citizen group “seniors”, have home care taking as part of their assistance from the home care organisational system. The design initiative is called Skafferiet, a grocery-shopping application for the home care service. Based on this project, the aim in this article is to identify if and when significant design decisions were influenced by user involvement and contextual understanding detecting whether the applied design method supported the design process or if it lead to redundant activities. The applied approach was a combination of methodological strategies emphasizing co-design and engaged scholarship. The different actors involved were i) politicians, management and staff ii) caretakers iii) designers and iv) researchers. The result indicated numerous beneficial aspects with the iterative collaboration between actors. Apart from the relevance and joy of working together, it was important for the quality of the m-service, a successful implementation process and trigger for organizational improvement. The risk of rejecting one level of involvement, in favor of saving time and reduce complexity, would probably lead to a more narrow solution lacking the empowered process of involvement and engagement of all parties leading the relevance of the design process and its end-product astray.

  • 23.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Vallo Hult, Helena
    NU-sjukvården.
    Balancing the Social Media Seesaw in Public Sector: A Sociomaterial Perspective2017Ingår i: IRIS Selected Papers of the Information Systems Research Seminar in Scandinavia, ISSN 1891-9863, E-ISSN 2387-3353, nr 8Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The use of social media in the public sector changes the professionals' everyday work practice. This paper sheds light on the emerging challenges of using social media as a part of work, based on the analysis of three contexts within the public sector in Sweden and through the lens of sociomateriality and affordances. The approach is interpretive field studies with a narrative analysis, where we interpret and analyse key elements of the storylines, focusing on the transition to social media use among professionals (nurses, municipal communicators, and physicians) in the three contexts. Social media enables an open work environment where information is visible and potentially spreadable to an unknown audience. The process of interacting with an unknown audience and finding a professional tone is analysed here as context collapse. The unknown, and at times imagined complex audience, makes it hard to balance the seesaw between friendliness on the one hand and an authoritative tone on the other; a tonality which leaves most of the potential audience unreached. The interplay between social media and the professionals shapes the professionals' practice. We analyse this interplaying practice more specifically, as sociomateriality in action.

  • 24.
    Vallo Hult, Helena
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Johansson, Lars-Olof
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Seeds of Workplace Learning in Information Systems: A Literature Review2017Ingår i: IRIS40, Information Systems Research Seminar in Scandinavia, Halden, Norway, August 6-10, 2017, 2017, s. 1-19Konferensbidrag (Övrigt vetenskapligt)
  • 25.
    Vallo Hult, Helena
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Johansson, Lars-Olof
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Towards Learning with Digital Artifacts2017Ingår i: Diffusion and Adoption of Information Technology: Proceedings of the IFIP WG 8.6 working conference on the diffusion and adoption of information technology, Guimares, Portugal, June 2017, IFIP , 2017, artikel-id 10Konferensbidrag (Refereegranskat)
    Abstract [en]

    The digitalization of the workplace and society at large brings new challenges for the field of Information Systems. A better understanding of how we learn with digital artifacts in our daily routines is needed. This paper is a literature review of how workplace learning has been addressed within the field, bringing together workplace learning and IS. The aim is to provide an alternative perspective to further IFIP 8.6 as a working group, where the suggestion is to re-image the group towards learning with digital artifacts. IS should be the leading field addressing digitalization of society. However, so far learning theorists has not been fully utilized within IS in fostering our understanding of how digitalization affects society. We argue that there is a need to explicitly talk about learning in IS and suggest IFIP 8.6 to be that place, which could contribute to advancements in our IS field in general.

  • 26.
    Vallo Hult, Helena
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik. NU Hospital Group, S-461 85 Trollhättan, Sweden.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Tuning professionalism in the public sector2018Ingår i: AIS SIGPRAG Pre-ICIS Workshop 2018: "Practice-based Design and Innovation of Digital Artifacts", 2018, s. -3Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The digitalization in the public sector poses challenges for the professionals that have previously not been using digital tools as a part of their everyday practice. Building on three qualitative research projects this study shed light on contradictions and tussles, as well as possibilities re-lated to professionalism in the public sector. The three cases involve different professionals: cancer rehabilitation nurses, municipality communicators, and resident physicians. The paper aims to gain a better understanding of the impact of digitalization efforts on everyday work practices, and the emerging opportunities and challenges of using digital artifacts as a part of professional work. Our findings show how the transition toward digital work practices is pushing the professional boundaries of rooted professionalism in the public sector. The meaning of work and what it means to be a professional profoundly changes. The process of tuning professionalism in the public sector is not straight forward.

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