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  • 1.
    Andersson, Mikael
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Bernhardsson, Lennarth
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Work integrated learning boosts students' experience of readiness for working life2020Inngår i: INTED2020 Proceedings: 14th International Technology, Education and Development Conference Valencia, Spain. 2-4 March, 2020 / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres, Valencia, 2020, s. 4101-4105Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Self-efficacy and Self-esteem of readiness are important factors for students to succeed in an internship. These factors affect how an individual handles new situations and possible threats. By testing their theoretical knowledge in a practical context, the internship can have a positive effect on the student's experience of being successful in working life.Work integrated learning is one approach that may support students progression towards increased readiness for working life. What characterizes work readiness and how can it be achieved?The study was conducted at the bachelor's degree programs ‘Digital Media’ and ‘3D-animation and visualisation’, at University West in Sweden. During the fifth semester students have the opportunity to carry out internships in a workplace. These internships are conducted as a course at the university which also gives higher education credits. The time spent on the course is split between the workplace (80%) and the university (20%). Every fortnight the students meet with faculty staff at a seminar to discuss a given topic. The purpose of the course is to give the student the opportunity to integrate theory from the university studies with practical experience in a workplace.The students spend the majority of the time in the workplace however every second week they meet in a seminar on campus, in which they discuss their experiences in the workplace. As a preparation for the seminar, the students are given different thematic questions to reflect on. Based on all students answers, in the seminar the students reflect on similarities and differences in each others’ texts. Additionally, a supplementary summarizing question is given to the students during the seminar.Prior to the start of the course, the students make their own estimation of how ready they feel they are for working life on a scale from 1-10. After the course, the estimation is revised along the same scale. In addition to this estimation, conversations are conducted between the students, regarding readiness for working life.The study is a mixed methods approach and consists of three sets of data: five group interviews á three hours with 7-15 participants in seminars, two online surveys and 50 written reports from all together 15 students.In the paper we report on how students gradually increase their feeling of being more sure of what type of work tasks they prefer to do in the future, which skills they already have or need to develop further, and what type of workplace they want to work at related to for instance: level of creative freedom, level of collegiality, type of governance etc. These insights, we argue, are vital characteristics of students’ experience of ‘readiness for working life’. We discuss how these characteristics are important aspects of self efficacy and how they are related to the design of the course and ultimately a work integrated learning approach to teaching and learning within higher education.

  • 2.
    Asatiani, Aleksandre
    et al.
    University of Gothenburg (SWE).
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Information systems for sustainable remote workplaces2023Inngår i: Journal of strategic information systems, ISSN 0963-8687, E-ISSN 1873-1198, Vol. 32, nr 3, artikkel-id 101789Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    This review discusses the challenges associated with the sustainability of remote workplaces, which have become more prevalent due to the growing trend of work digitalization and the pandemic-induced push to remote work. These challenges are highlighted in literature across various disciplines, including information systems, but these discourses have remained isolated from each other. In this review, we consolidated and synthesized research on remote work from the perspective of individual workers by reviewing 187 articles published between 1999 and 2020 in recognized academic journals from fields including information systems, organizational studies, economics, human resources, sociology, and psychology. We identified five key themes that concern opportunities and challenges to sustainable remote workplaces: (1) key characteristics, (2) work-life boundaries; (3) health and well-being; (4) social interaction, and (5) leadership. Building on our findings we created a framework that recognizes two interrelated categories of factors influencing remote workplace sustainability – rigid base characteristics and contextual remote workplace variables – that together shape the trajectory of remote workplace sustainability in the long term. The framework also identifies the potential role of information systems in modulating the impact of the base characteristics to build continuities that encourage more sustainable remote workplaces. The paper concludes by offering a research agenda for information systems for sustainable remote workplaces based on the three IS theoretical frames: inclusion, dignity, and boundary objects.

    Fulltekst (pdf)
    fulltext
  • 3.
    Babaheidari, Said Morad
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Haj-Bolouri, Amir
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Högberg, Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Ljungdahl Eriksson, Martin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Pareto, Lena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Willermark, Sara
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Work-integrated Learning in a Doctoral Course in Informatics2016Inngår i: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, Ljungskile, August 7-10, 2016 / [ed] Pareto, Lena, Svensson, Lars, Lundin, Johan, Lundh Snis, Ulrika Lundh Snis, 2016, s. 1-11Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    Being the first university in the world to provide doctoral program in Work-integrated Learning (WIL), we face the challenge of how to integrate doctoral courses into the WIL philosophy, which is the profile of the University West, Sweden. To exemplify what we mean by such a notion of integration, we introduce and demonstrate our proposed ontological approach to integrate a PhDcourse into the fundamental concepts underpinning WIL. The WIL within the context of informatics research (which is a subfield of the IS discipline) playsfive different roles of (1) the main course content, (2) the target occupation ofthe students and occupational field of the teachers, (3) the analytical perspective of the research activities in the course, (4) the educational method where teachers and students conduct collaborative research activities as a cognitive apprenticeship learning model, and (5) a co-authored research paper as outcome.The outcomes of such a conducted approach and lessons learned from the course will be thoroughly described. In the course, a meta-analysis of WIL informatics research will be performed to examine four dimensions which are: theories relevant for WIL; methods used in WIL research; occupational fields in WIL informatics studies; and roles of technology in WIL research. The course is arranged in the these phases: Local investigation; locally rooted research within the informatics field is examined by the course participants in dialogue with the authors of a number of published articles in order to see the extent and the how aspects of these identified WIL-oriented research work; Local synthesis; both teachers and the PhD students (i.e., course participants) explore the results and synthesize a local WIL-model; Global overview; a number of related international literature is selected and studied; Global synthesis; The local WIL model is compared to the global investigation. Co-authoring; a research paper is co-authored by the course participants and presented at a conference. By doing so, we enhance our understandings and thus contribute to one additional practical application of WIL's pedagogical philosophy, which influences the course content, the course format, the activities, the teaching-learning model,and the outcome of the course.

    Fulltekst (pdf)
    fulltext
  • 4.
    Bernhard, Iréne
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Gråsjö, Urban
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Gellerstedt, Martin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e-Government in Sweden2018Inngår i: Electronic Journal of e-Government, E-ISSN 1479-439X, Vol. 16, s. 59-71Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The aim was to investigate whether there is a relationship between degree of e-government in Swedish municipalities and perceived satisfaction among citizens generally. This is a large-scale quantitative study based on validand reliable Swedish national surveys. Based on these surveys, a new comprehensive index for measuring "degree of digitalization" was constructed. Citizen satisfaction was measured using established indices covering three dimensions:satisfaction with living in the municipality, satisfaction with performance of government activities (delivered services), and satisfaction with transparency and influence. The results show that there is a relationship between the degree of digitalization in a municipality and the perceived satisfaction among its citizens. The degree of digitalization is related to all three dimensions of citizen satisfaction. Additionally, this study indicates that the strength of this relationship is in parity with or even stronger than the relationship between citizen satisfaction and other crucial factors such as educational level and median income

    Fulltekst (pdf)
    fulltext
  • 5.
    Bernhardsson, Lennarth
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Andersson, Mikael
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Flipped And Open Seminars As A Method For Work Integrated Learning2019Inngår i: INTED2019 Proceedings / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres (eds), Valencia: The International Academy of Technology, Education and Development, 2019, s. 4458-4466Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Since 2002 University West, Sweden has had a mission from the Swedish government to develop methods for work integrated learning (WIL). WIL is thus a “trademark” of the university and the university is continuously developing teaching models to enhance a synergy between theory and practice with the goal to improve education and students’ lifelong learning. A challenge in such work is a decreasing engagement among students to participate in seminars at campus, especially during periods of internship. In the study underlying this paper we therefore explore a new teaching and learning method that aims to stimulate students to come to campus and to discuss their experiences with peer students and teachers during their internship.The internship and the seminars are organized as a ‘WIL course’ in the fifth semester of the candidate program ‘Digital Media’. As part of the course the students spend four days a week in a workplace where they contribute substantially to the work at the workplace. One day a week they spend at campus to reflect, write and discuss topics related to the work and organization at the workplace e.g. organizational culture, how a work day is organized, how design work is organized, and how the workplace treats its customers. The students and teachers meet once every second week for a seminar where they discuss the above-mentioned themes. The reflections made at the seminars and the conversations are important for the learning goals at the course. However, the teachers experience a moderate interest from the students’ side to participate and the students tend to be ill prepared.To increase the value and learning for the students, a new approach for better structure and engagement has been introduced, where students in beforehand writtenly reflect on questions about their workplace in relation to the theme of the week. They write in open and shared documents so that all students before the seminare can take part of each others reflections and as such come to the seminar with a wider perspective on the particular theme. The seminar is then held at the campus where the themes are discussed and workplaces compared with help of a shared matrix where the students can place their workplace regarding level of structure, formality, creativity etc . As such the seminar has a ‘flipped’ character and the ICT tools for learning used are open and editable over time for all participants.The empirical material is based on 24 hours participant observations, 10 students’ written reflections and the course curricula. The findings show that the flipped and open approach to the seminars has made the students more engaged in reflections about their workplace, not only during the seminar at campus but also during their work at the workplace. The shared document stimulates reflections of differences between workplaces that has not been so clear before, and the matrix has helped the students to take the reflections to a higher level by reflecting over organizational culture and workplace conditions. By comparing each other’s experiences from a spectrum of different aspects/themes they get a more nuanced picture of the skills and competences needed in the workplace, and they get more strengthened in their professional role. The recurrent discussions over time during the course therefore contribute to make the students more experienced than they would had been by only having got the experience from their own workplace.

    Fulltekst (pdf)
    fulltext
  • 6.
    Bernhardsson, Lennarth
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Andersson, Mikael
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Work Integrated Learning and Work Integrated Education: A Study On Learning Processes and Learning Methods for Working Life2020Inngår i: INTED2020 Proceedings: NTED2020 Proceedings: 14th International Technology, Education and Development Conference Valencia, Spain. 2-4 March, 2020. / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres, 2020, s. 4106-4112Konferansepaper (Fagfellevurdert)
    Abstract [en]

    It is a common view in higher education to make clear distinction between theory, what you learn in school, and practice, what you learn in the workplace. Work integrated learning (WIL) is an approach in higher education that problematizes this distinction and that supports the understanding of an integrated view of theory and practice. In this paper we report from a study in which we investigate how students become increasingly ready for working life during a course. We explore “the process of learning to be ready for working life”, that we herein call ‘Work Integrated Learning’ (WIL) and we explain how WIL can be supported by ‘the methods used to enhance readiness for working life’, which we refer to as Work Integrated Education (WIE). The first aim of this study is to better understand how students develop readiness for working life. A second aim is to shed light on the distinction between WIL and WIE in order to understand how different types of knowledge sources for students can support the feeling of being ready for working life.The study is conducted at the bachelor’s degree programs ‘Digital Media’ and ‘3D-animation and visualisation’, at University West, Sweden. During the fifth semester, students have the opportunity to carry out internships in a workplace. The internship is conducted as a course at the university that gives higher education credits. The time spent on the course is split between the workplace (80%) and the university (20%). Every second week the students write down reflections on a given topic related to experiences in the workplace. Topics can be for instance custom relations, professional roles and ethics. The reflection texts are shared openly on the learning management platform so that all students can read each other’s reflections. Thereafter the group meet with faculty teachers in a seminar to discuss each other’s reflections. In the end of the seminar the teachers present a matrix including dimensions related to the topic discussed and the students are given the task to place the organisation they are practicing at in the matrix. The purpose of the shared reflection texts, discussions and work with the matrix is to give the students the opportunity to compare each other’s working experiences and to shed light on aspects of the experience that can help them to feel prepared for working life.The study is a mixed methods approach and consists of three sets of data: group interviews, online surveys and students' written reports. The research questions we seek answers to are:- How do the work of writing and discussing experiences from the workplace contribute to students’ personal understanding of what kind of workplace they search for in work life?- To what extent can both academic theoretical goals and students practical goals be combined during Internship?Preliminary results show that the student learn something on top of the course curricula. In the seminars discussing and reflecting upon each others experiences from different workplaces, they start to construct a vision for a future workplace of their own. A set of preferences on company size, the way the creative process is conducted, values, type of clients and other factors that define the company where student make internship.

  • 7.
    Gellerstedt, Martin
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Gråsjö, Urban
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Do Municipal Facebook Performance and Citizen Satisfaction go Hand in Hand?2020Inngår i: Electronic journal of e-Government, ISSN 1479-439X, Vol. 18, nr 1, s. 30-42Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    This paper examines the relation between municipalities' social media performance and citizen satisfaction withthe municipality. An observational study was conducted, based on four different Swedish national public data sources. Thestudy shows that municipalities' Facebook performance is correlated to citizens' satisfaction with living in the municipalityand with satisfaction with municipal service provision. There was however no significant relationship between Facebookperformance and satisfaction with transparency and influence from a citizen perspective. In conclusion, one importantimplication of the study is that citizen perception regarding whether a municipality is a good place to live in or not is related to the use of social media for promoting the municipality. Furthermore, a relation between satisfaction and citizenperception of government service performance implies that social media could be valuable for interaction and co-creation.Finally, an implication is that usage of social media and the potential relationship to trust, influence and transparency mustbe further elaborated and studied. Overall, our recommendation is that municipalities and their citizens may benefit fromwell thought-out strategies of how to use social media for marketing, interaction and co-creating.

  • 8.
    Hattinger, Monika
    et al.
    Högskolan Väst, Institutionen för ingenjörsvetenskap, Avdelningen för produktionssystem (PS).
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Unpacking Social Media to explore professionals work practice2016Inngår i: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, Ljungskile, August 7-10, 2016 / [ed] Pareto, Lena, Svensson, Lars, Lundin, Johan, Lundh Snis, Ulrika Lundh Snis, 2016, s. 1-14Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    Organizations are inspired by the massive social media use in the private domain and try to filter interactions and knowledge sharing in socialmedia also for professional purposes. Even if the interest in social media isstrong in the private domain, the use is far less widespread in organizations. The trajectory of traditional information spread through web platforms into use of new and open social media platforms stresses organization's and professionals to enrich user-generated content and take part in and enhance social networking. This study explore how social media is used in organizations and how professionals´ practice is challenged by use of social media of reaching out, sharing knowledge and interaction with target groups. Through illustration of two research cases; municipality-citizens' interactions and university-industry collaborations, three affordances of social media practice are emerging; incentives, perceptions and openness, where social media is constituted as the boundary object

    Fulltekst (pdf)
    fulltext
  • 9.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Vallo Hult, Helena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    From Digital Fight to Digital Pride in Public Sector: Redefining Professionals' Roles and Work in Public Sector2016Inngår i: SIG USE 2016 16th Annual Research Symposium at ASIST 2016: Information Behavior in Workplaces, October 15, Copenhagen, Denmark.: Information Needs Seeking and Use (USE), 2016Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    Abstract

    The digitalization in the public sector poses challenges for the professionals that have previously not been using digital tools as a part of their everyday practice. Building on three qualitative research projects this study shed light on contradictions and tussles, as well as possibilities related to professionalism in the public sector. The three cases involve different professionals: cancer rehabilitation nurses, municipality communicators, and resident physicians. The paper aims to gain a better understanding of the impact of digitalization efforts on everyday work practices, and the emerging opportunities and challenges of using digital artifacts as a part of professional work. Our findings show how the transition toward digital work practices is pushing the professional boundaries of rooted professionalism in the public sector. The meaning of work and what it means to be a professional profoundly changes. The process of tuning professionalism in the public sector is not straight forward.

  • 10.
    Islind, Anna Sigridur
    et al.
    Reykjavik University,School of Computer Science, Reykjavik Iceland(ISL).
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Vallo Hult, Helena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik. NU Hospital GroupTrollhattan,Sweden.
    Ramadani Olsson, Suzana
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Socio-Technical Interplay in a Two-Sided Market: The Case of Learning Platforms2021Inngår i: Lecture Notes in Information Systems and Organisation, ISSN 2195-4968, Vol. 37, s. 33-53Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The rise of the platform era changes the way interactions are structured and enables transactions at a distance. The platform phenomena also enables co-creation of content, shifting the way services are delivered across diverse boundaries. This is especially apparent in workplaces, where the developments change roles, relationships and conditions for teaching and learning, creating the possibility of a two-sided market. From a socio-technical and socio-cultural learning perspective, this study primarily aims for a better understanding of platforms in higher educational settings. Using a learning platform as an illustrative case, we argue for platform context transactions that are not monetary transactions. The main contribution of the paper is to offer a discussion where we problematize the transactional concept in two-sided markets. The findings shed new light on emerging challenges and tensions in the interplay between the constant change of technology and what it means to work in such change. This has implications for both teaching and learning and offers insights that can be valuable for understanding the shift to online learning during the recent pandemic of covid-19.

  • 11.
    Johansson, Lars-Olof
    et al.
    Halmstad University, School of Information Technology.
    Norström, Livia
    Gothenburg University, Department of Applied IT.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Islind, Anna Sigridur
    Reykjavik University, School of Computer Science (ISL).
    Introduction to the Minitrack on Sharing Economy in Rural Areas2021Inngår i: Proceedings of the 54th Hawaii International Conference on System Sciences, 2021, s. 2420-2421Konferansepaper (Annet vitenskapelig)
  • 12.
    Lindquist, Mikael
    et al.
    University of Gothenburg, Gothenburg, (SWE).
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lindman, Juho
    University of Gothenburg, Gothenburg (SWE).
    Need-Solution Pairing and the Role of Emerging Technology in a Public Sector Innovation Process2023Inngår i: ECIS 2023 Proceedings: Research Papers, Association for Information Systems, 2023, s. 1-16Konferansepaper (Fagfellevurdert)
    Abstract [en]

    New emerging digital technologies are evolving at an unprecedented pace. These advancements create increasing expectations for public sector organizations. However, we do not yet know much about the processes of these organizations when approaching emerging technologies. Such early innovation processes are critical to reaping the benefits of emerging technologies. We conducted a case study of a Nordic government agency to explore how a potentially paradigm-changing idea involving blockchain,evolves through an innovation process. We investigated the characteristics of early innovation search processes as a public sector organization approaches emerging technologies. Our contribution shows 1) how the search focus shifts over time - focus can be more about the solution, the need or the need–solution pair, and 2) how the conceptualization of technology plays an important role in the process.The findings increase our understanding of innovation processes in the public sector.

  • 13.
    Mahula, Stanislav
    et al.
    KU Leuven, Public Governance Institute, Belgium.
    Lindquist, Mikael
    University of Gothenburg, Department of Applied IT (SWE).
    Norström, Livia
    University of Gothenburg, Department of Applied IT (SWE).
    Lindman, Juho
    University of Gothenburg, Department of Applied IT (SWE).
    Digital transformation in local government organisations: empirical evidence from blockchain initiatives2022Inngår i: ACM International Conference Proceeding Series / [ed] Rattikorn Hewett, ACM Digital Library, 2022, s. 336-345Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Local government organisations are the first contact between the citizen and state authorities. However, the rapid technological development in the private sector raises questions on how public actors can keep up. Seeking improvement, local governments undergo the process of digital transformation (DT). This encompasses a variety of processes and initiatives, including experimenting with new technological solutions. We focus here on experiments on one of these emerging technologies: blockchain. We report the results of a multi-case study investigating the DT processes that experiment with blockchain technology in three municipalities in Western Europe. We present our theoretical perspective (institutional logics and digital transformation), describe our qualitative comparative case methodology that relies on key-respondent interviews, and discuss our distilled categorisation of three activities (including excerpts from data). © 2022 ACM.

  • 14.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Social Media as Sociomaterial Service: On Practicing Public Service Innovation in Municipalities2019Doktoravhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    Governments are in need to innovate public service. They struggle with complex societal problems, decreased citizen trust and the work of adapting to new demands related to how service should be delivered to fit contemporary living. Inspired by success stories from the private sector's "open innovation" approaches, governments are complementing internal competence with knowledge resources of external actors such as citizens. One increasingly growing strategy for knowledge expansion beyond government boundaries has been to use social media platforms, e.g. Facebook, Instagram and Twitter. This strategy has been shown to be especially effective at a local government level (henceforth municipality) where citizens are geographically close to the government and where government manages activities that citizens rely on in their daily lives.

    Despite an expansive rise of social media use in municipalities, and efforts to see beyond a traditional and New Public Management approach to public service, there is little knowledge about the participatory and innovative capacity of social media in a government context. This knowledge gap is reflected in researchers' and municipal administrators' uncertainty as to how to make use of social media for improvement of public service and how to handle tensions about what is possible to do with social media and what is legitimate to do as a public servant.

    The aim of the thesis is thus to map, unpack and conceptualize social media practice by municipal communicators to understand how tensions and dynamics between social media mechanisms and government rationales are shaping the practice and how new emerging practices can be understood as public service innovation. The research questions of the thesis are: RQ1: How are social mediamechanisms supporting different public service rationales?; RQ2: How is public service enacted in the social media practice by municipal communicators?; RQ 3: How can social media practice by municipal communicators be understood as public service innovation?

    With an engaged scholarship research approach, related research on social medialogic, e-government, e-governance and digital public service innovation, and with the help of the theoretical perspectives "service innovation," "practice perspective" and "sociomateriality," the thesis contributes extended insights into how social media platform mechanisms support different government rationales in processes of sociomaterial service, and how such practice can be understood as creative processes towards public service innovation.

    As a practical contribution I propose that both communicators and managers in government engage together in networks of others working with social media and to discuss for instance the mission of the government in relation to the aim of using social media, what tensions arise in the social media practice and why, and how algorithms are shaping the social media practice.

    Fulltekst (pdf)
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    Fulltekst (pdf)
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  • 15.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Arghavan Shahlaei, Charlotte
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Johansson, Lars-Olof
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Islind, Anna Sigridur
    Reykjavik University, School of Computer Science, Iceland.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    New Logics of Ethics in the Age of Digital Platforms: Design Fictions of Autonomous Cars2019Inngår i: Proceedings of the 17th European Conference on Computer-Supported Cooperative Work-Demos and Posters, European Society for Socially Embedded Technologies (EUSSET) , 2019, Vol. 3Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Autonomous cars are the first major examples of Artificial Intelligence (AI) in everyday life. When cars are transformed into platforms,new service relationships emerge between car companies and the car users. These relationships generate gains and catches for both parts related to how physical and non-physical resources are exchanged in the sharing economy; how integrity is negotiated; and how responsibility is delegated when AI enables the car to take over most of the driving. With a "car as a platform approach", in this paper, we present a design fiction on ethical implications for citizens' daily lives with autonomous cars

  • 16.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Boundaries of Logics in Municipality Communicators' Facebook Practice: Towards a New Public Service Competence2019Inngår i: Proceedings of the 52nd Hawaii International Conference on System Sciences 2019, 2019, s. 3097-3106Konferansepaper (Fagfellevurdert)
    Abstract [en]

    With an increased use of external online platforms, digital government logics are gradually intertwined with external, algorithmic, crowd-influenced value logics of social media platforms. This new scene especially affects administration, which can no longer neutrally deliver public service, but becomes involved in processes of consideration and judging what rules and traditions seem most appropriate in the situation.Through deep interviews and workshops with municipal communicators, we examine this balancing act when communicators use social media for external communication. We use a practice perspective to characterize and conceptualize an emerging approach to public service.

  • 17.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Bernhardsson, Lennarth
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Two-Way Tools in Higher Education2013Inngår i: Inside the New University: Prerequisites for a Contemporary Knowledge Production / [ed] Kristina Johansson, Göran Lassbo and Eddy Nehls, Bentham eBooks, 2013, s. 28-41Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 18.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Ganesh, Shiv
    Preeti, Mudliar
    Lindman, J.
    Islind, Anna Sigridur
    Beyond Social Auditing: Towards Self-governance and Empowerment of Textile Workers2022Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Being one of the worst industries in the world in terms of human and environmental abuse, the tex tile industry is in urgent need for sustainable transformation. Textile workers in the global south belong to a particularly precarious group of workers; they are mainly women, often young, migrant and in vulnerable job market positions. Social audit is a practice that brands engage in to measure, understand and report on social and ethical performance in their supply chain. However, research shows that social audits marginally improve worker rights and a lot of structural non-compliance is recidivist: that is, it is repetitive and pernicious. Therefore, the discussion of going beyond auditing towards distributed communicative governance among participant organizations in the supply chain is becoming both attractive and urgent. In this paper we present a research proposal that explores alternative practices to social auditing . . .

  • 19.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Gellerstedt, Martin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Topics and Approaches: A Framework for Municipality Social Media Engagement2018Konferansepaper (Annet vitenskapelig)
  • 20.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Hattinger, Monika
    Högskolan Väst, Institutionen för ingenjörsvetenskap, Avdelningen för produktionssystem (PS).
    Efforts at the boundaries: Social media use in Swedish municipalities2016Inngår i: Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349, Vol. 9821, s. 123-137Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Social media is used by the majority of Swedish municipalities. However, the highly interactive features of social media are often not taken advantage of. The study aims to get a better understanding of why social media is not used to its full potential in the municipality. Findings from an interview study with communicators in three Swedish municipalities reveal that the motivation for using social media is often difficult to turn into action. Tensions emerging in the use of social media result in hesitation, uncertainty and a slowing down of work practice. The processes of managing the tensions are characterized by boundary crossing between different communities, such as municipal communicators, elected officials and citizens, with social media itself as an equally important actor. The processes of boundary crossing by the municipal communicators are discussed in terms of learning processes and new emerging competences that might redefine the role of the municipal communicator and hence perhaps the public servant in general. © IFIP International Federation for Information Processing 2016.

    Fulltekst (pdf)
    fulltext
  • 21.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Vallo Hult, Helena
    NU-sjukvården.
    Balancing the Social Media Seesaw in Public Sector: A Sociomaterial Perspective2017Inngår i: IRIS Selected Papers of the Information Systems Research Seminar in Scandinavia, ISSN 1891-9863, E-ISSN 2387-3353, nr 8Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The use of social media in the public sector changes the professionals' everyday work practice. This paper sheds light on the emerging challenges of using social media as a part of work, based on the analysis of three contexts within the public sector in Sweden and through the lens of sociomateriality and affordances. The approach is interpretive field studies with a narrative analysis, where we interpret and analyse key elements of the storylines, focusing on the transition to social media use among professionals (nurses, municipal communicators, and physicians) in the three contexts. Social media enables an open work environment where information is visible and potentially spreadable to an unknown audience. The process of interacting with an unknown audience and finding a professional tone is analysed here as context collapse. The unknown, and at times imagined complex audience, makes it hard to balance the seesaw between friendliness on the one hand and an authoritative tone on the other; a tonality which leaves most of the potential audience unreached. The interplay between social media and the professionals shapes the professionals' practice. We analyse this interplaying practice more specifically, as sociomateriality in action.

  • 22.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lindman, Juho
    University of Gothenburg (SWE).
    Islind, Anna Sigridur
    Reykjavik University (ISL).
    Ganesh, Shiv
    University of Texas at Austin (USA).
    Sustainable Digital Ecosystems Inthe Textile Industry: Completed Research Paper2023Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    Social audit approaches to sustainable development in the textile industry predominate in worldwidepractice. However, research indicates that there are persistent structural non-compliance cases,demonstrating repetitive and harmful patterns and that creating codes of conduct as part of sustainabilitypractices can only marginally improve worker rights on an overall level across industries. Due to theseconstraints associated with social audits, there's been a rising discourse about moving beyond these audits.In this paper we examine alternative approaches to social auditing to gain understanding, knowledge,collaboration, and empowerment within the value chain of brands, suppliers, and their employees. Wetarget this emerging issue as a challenge for sustainable development of the textile industry. With aqualitative case study of a textile industry value chain as a base, and with the frames of the global sustainabledevelopment discourse, and ecosystem thinking, we suggest an alternative digital practice to social auditingin the textile industry, that gives workers a voice to speak with, that empowers the suppliers to take owncontrol and responsibility over social conditions of their employees and that balances the present powertakeover of brands. Merging the sustainable development discourse with digital ecosystems thinking whenconceptualizing, theorizing or designing information systems (IS), we argue, is a way forward for IS to meetgrand societal challenges. 

  • 23.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Assmo, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Transgressions and Transformations at Work: Towards a Social Media Practice among Swedish Municipality Communicators2017Inngår i: Transitions, Transformations and Transgressions in Work and Learning & Work and Learning Research: Book of Abstracts, Grahamstown: Rhodes University , 2017, s. 81-, artikkel-id ID071Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper discusses how communicators at the municipality, in their work, negotiate the tension between a traditional role of an 'informative administrator' and a 'promoting, engaging social media profile'. The work is learned by carefully transgressing municipality social media and IT policy and by transforming social media practice from private and commercial use of Facebook, towards a new practice founded in democratic values.

    Social media has become an important strategy for municipalities to disclose a massive amount of information with relatively low cost and to create engagement with citizens. However, fostering participation and citizen engagement on social media platforms is still a great challenge for municipality administration as well as for research. Despite a widespread diffusion of platforms such as Facebook in municipalities, interaction level is relatively low compared to private organisations. We know from previous research that citizens' engagement with municipalities on Facebook is related to the municipalities' tradition of openness and transparency and their local administration style. Municipalities with a tradition of transparency are to a greater extent using features in Facebook that enable citizen engagement.Hence the organisational context where the engagement takes place is a crucial factor.However, what is often forgotten when trying to understand how engagement emerges on municipality social media platforms is the intentions of the platform providers and the emerging social logic of the platforms in use. A digital platform such as Facebook cannot be regarded as one overall technology choice, but as a platform provider that promotes services and tools along with a considerable amount of conditions and regulations. As social platforms are being adopted and matured, the huge amount of data concerning user behaviour and interaction patterns has changed from being side business to core business for the platform providers. This is applied,for instance, in the possibility to harvest and sell data. Overtime, the logic of such platforms has become more advanced and its ability to shape and transform the communication patterns has grown stronger and become critical. So, what implications do such a platform logic have on municipality administrations' use of Facebook? A content analysis of online interaction on four municipalities' Facebook pages during a period of two years was conducted. Approximately 6000 posts and comments were categorised by content, media type and tone. Engagement such as likes, shares and comments were then measured for the different categories.Empirical findings indicate that municipality communicators have problems both to reach out with information and to create engagement on Facebook. It is important for the communicators to be politically neutral, correct and speak with the voice of the whole municipality (i.e. not too personal). This way of being, however, does not work so well on Facebook.They report having gradually adjusted their work (content, tone, media type and timing) to what is spreadable, sharable and commentable according to a Facebook logic. The communicators say they feel forced to post pictures of blossomtrees and check-ins from the lunch restaurant in order to get likes and shares. They know that if they don't do this they will lose citizens' attention and they will not reach out with more important posts. They are aware that posts that are interesting to see and read are not sufficient; posts also need to trigger people to like, share and comment. The socialmedia work needs to be designed in accordance with a unique Facebook platform logic.

    This paper aims to contribute to the body of knowledge on IT and learning at work with a special focus on new competence in the public sector. It also extends an existing framework of e-government transparency and citizen engagement by taking into account the role of Facebook as a platform with highly structured strategies for how to foster a special kind of sociality and engagement. The practical contribution implies new knowledge for staff and management in the public sector to develop competence to manage transparency and engagement through social media.

  • 24.
    Norström, Livia
    et al.
    SCDI/Forskningskonsortiet för Digital Förvaltning, Göteborgs universitet (SWE).
    Magnusson, Johan
    SCDI/Forskningskonsortiet för Digital Förvaltning, Göteborgs universitet (SWE).
    Mankevich, Vasili
    SCDI/Forskningskonsortiet för Digital Förvaltning, Göteborgs universitet (SWE).
    Digitalisering och Hållbarhet: Integration av globala hållbarhetsmål i digitala utvecklingsprojekt2023Rapport (Annet vitenskapelig)
    Abstract [sv]

    Offentlig sektor skall verka för uppfyllande av FNs globala mål för hållbar utveckling (SDGs). Samtidigt visar tidigare forskning på brister i genomförande och effekt som följd av bristfällig integrering av hållbarhetsaspekter i styrning. Forskning visar också att digitalisering är en nödvändig förutsättning för uppfyllande av en majoritet av globala utvecklingsmål. Genom analys av ett urval digitala utvecklingsinitiativ i Göteborgs stads kommunkoncern visar denna studie på mönster i hur SDGs integreras i digital transformation. Digitaliseringsinitiativen stödjer ett urval av sju av 17 SDGs ojämnt fördelat mellan projektmål, förvaltningar och bolag, med ett fokus på dimensionerna ekonomisk- och social- hållbarhet framför ekologisk. Resultaten härleds till bristande rutiner kring integrering av SDGsi digitala initiativ. Rapporten rekommenderar vidare förstärkning av stadens rutiner för att öka medvetenheten kring FNs mål för hållbar utveckling vid effektmålsformulering, prioritering, genomförande och uppföljning.

  • 25.
    Norström, Livia
    et al.
    University of Gothenburg, Gothenburg (SWE).
    Magnusson, Johan
    University of Gothenburg, Gothenburg (SWE).
    Mankevich, Vasili
    University of Gothenburg, Gothenburg (SWE).
    The Great Divide: Empirical Evidence of a Decoupling of Digital Transformation and Sustainability2022Inngår i: Electronic Participation: 14th IFIP WG 8.5 International Conference, ePart 2022, Linköping, Sweden, September 6–8, 2022, Proceedings / [ed] Elisa Bertino, Wen Gao, Bernhard Steffen & Moti Yung, Springer, 2022, Vol. 13392, s. 73-88Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Digital transformation is increasingly prioritized within the public sector to assure sustained relevance. At the same time, sustainable development goals (SDGs) are increasingly addressed in the strategies and missions of public sector actors. Previous research highlights that sustainability requires integration into internal procedures and governance structures (e.g., accounting) to avoid running the risk of merely being ceremonial and green washing. With digital transformation deemed critical for the public sector, we would hence expect to see an integration of SDGs in digital initiatives. This study answers the research question of how SDGs are integrated into digital transformation initiatives. We answer the question through purposive sampling of digital initiatives within a large, Swedish municipality, where each initiative is categorized on the notion of which SDGs they are related to. The findings show that there is a decoupling of sustainability in digital transformation initiatives, that risks leading to directly detrimental effects for both the digital transformation of the public sector as well as for sustainability. This is discussed through integration with previous literature with the intent of identifying future avenues for research and recommendations for practice.

  • 26.
    Norström, Livia
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Vallo Hult, Helena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. NU Hospital Group (SWE).
    Jungselius, Beata
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Bradley, Linda
    Department of Education, Communication and Learning, University of Gothenburg (SWE).
    Designing Sustainable Digital Ecosystems for Language Learning and Integration2023Konferansepaper (Annet vitenskapelig)
    Fulltekst (pdf)
    fulltext
  • 27.
    Vallo Hult, Helena
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik. Region Västra Götaland, NU-Hospital Group, Trollhättan.
    Islind, Anna Sigridur
    Reykjavik University, School of Computer Science, Reykjavik (ICL).
    Norström, Livia
    University of Gothenburg, Department of Applied IT, Gothenburg.
    Reconfiguring professionalism in digital work2021Inngår i: Systems, Signs & Actions: An International Journal on Information Technology, Action, Communication and Workpractices, E-ISSN 1652-8719, Vol. 12, s. 1-17Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Information Systems (IS) research and practice face ever more complex challenges as Information Technology (IT) for work expands beyond organizations and merges into everyday life. The COVID-19 pandemic of 2020 has amplified the need to understand digital work and its implications for professionalism. This study addresses that gap in the literature. The focus is on blended IT, referring to the fact that professionals today use personal and organizational IT interchangeably for work, while they also face a new situation of increased citizen involvement in their institutions through IT. This paper draws from three empirical public sector cases with the aim to contribute a deeper understanding of what digital work entails and how public sector professionalism is reconfigured by blended IT.

    The research question is: how is public sector professionalism reconfigured in digital work? Our findings illustrate this reconfiguration in three main ways: a) the personal and professional uses of IT merge,influencing professional autonomy; b) the incursion of patient and citizen IT into the scope of work challenges established views on knowledge and expertise; and c) altogether, balancing the streams of blended IT impinges on the core value of the common good that is characteristic of public sector professionalism. These three processes of reconfiguration outline professionalism in digital work.

  • 28.
    Vallo Hult, Helena
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik. NU Hospital Group, S-461 85 Trollhättan, Sweden.
    Islind, Anna Sigridur
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Tuning professionalism in the public sector2018Inngår i: AIS SIGPRAG Pre-ICIS Workshop 2018: "Practice-based Design and Innovation of Digital Artifacts", 2018, s. -3Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    The digitalization in the public sector poses challenges for the professionals that have previously not been using digital tools as a part of their everyday practice. Building on three qualitative research projects this study shed light on contradictions and tussles, as well as possibilities re-lated to professionalism in the public sector. The three cases involve different professionals: cancer rehabilitation nurses, municipality communicators, and resident physicians. The paper aims to gain a better understanding of the impact of digitalization efforts on everyday work practices, and the emerging opportunities and challenges of using digital artifacts as a part of professional work. Our findings show how the transition toward digital work practices is pushing the professional boundaries of rooted professionalism in the public sector. The meaning of work and what it means to be a professional profoundly changes. The process of tuning professionalism in the public sector is not straight forward.

  • 29.
    Vallo Hult, Helena
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik. NU-Hospital Group, Department of Planning & Development, Trollhättan (SWE).
    Islind, Anna Sigridur
    Reykjavik University, Department of Computer Science, Reykjavik (ISL).
    Norström, Livia
    University of Gothenburg, Department of Applied IT, Gothenburg (SWE).
    Willermark, Sara
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    The Fly in the Soup: A Critical Realism Perspective on the Role of the Engaged Researcher2021Inngår i: Socio-Technical Perspective in IS Development 2021: Proceedings of the 7th International Workshop on Socio-Technical Perspective in IS Development (STPIS 2021)Virtual conference in Trento, Italy, October 11-12, 2021. / [ed] Peter Bednar, Alexander Nolte, Mikko Rajanen, Anna Sigridur Islind, Helena Vallo Hult, Fatema Zaghloul, Aurelio Ravarini, Alessio Maria Braccini, 2021, s. 178-188Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Information Systems (IS) research and practice are constantly facing increasingly complex challenges through the design and development of new technology. The new technology is being researched through continuous engagement. This accentuates the importance of sociotechnical, engaged research through a critical view. However, the role of the researcher, and the engagement in research projects, is less researched. Taking a 'critical' view means to study the underlying mechanisms behind the observable, to understand change, and in this paper, we apply such a view to studying the changes in the researchers' role. This paper is based on the experience from four qualitative research projects, where we have studied four different public organizations and the technology-induced change of the professionals in these organizations.The four cases are conducted in Sweden and based on engaged research methods; an approach that draws on the perspectives of key stakeholders in a real-world problem situation to develop knowledge that might help address it. The underlying knowledge interest in this paper is understanding the driving forces behind engaged research, such as action research, how such research really is conducted and what the action entails and to shed light on some of the difficulties of engaged research while also discussing the complexity of the role. The research question is: what does the role of researchers in engaged research include over time? The main contribution is outlined in an in-depth understanding of the role of an engaged researcher whichis illustrated through four main 'trade offs' within the role.

  • 30.
    Willermark, Sara
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Islind, Anna Sigridur
    Department of Computer Science, Reykjavik University (ISL).
    Vallo Hult, Helena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. Department of Planning and Development, NU-Hospital Group, Trollhättan.
    Norström, Livia
    Department of Applied IT, University of Gothenburg.
    Getting the Job Done: Workarounds in Complex Digital Infrastructures2022Inngår i: Exploring Digital Resilience / [ed] Cuel, R., Ponte, D., Virili, F., Springer, 2022, Vol. 57, s. 118-132Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Work today consists of complex arrangements of loosely interrelated digital tools that shape work and form digital infrastructures. These digital infrastructures can either support or hinder the workers in their daily tasks. Working in an environment where some digital tools are designed for work purposes, and others without the proposed end-users in mind creates a need for improvisation. The consequence for workers may include finding various types of workarounds when shifting between digital tools. These workarounds become important for how work is performed. Through a multiple case study, this paper explores how workarounds are manifested in different work settings through four cases in the public sector. We conceptualize workarounds as practices of flexibility, efficiency, and responsibility, and show how workarounds result in new and innovative ways of working, which can be understood as a form of infrastructuring.

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