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  • 1.
    Arghavan Shahlaei, Charlotte
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Stenmark, Dick
    University of Gothenburg, Department of Applied Information Technology, Gothenburg, Sweden.
    Organizing in the age of digital product platforms: The work of integrated vehicle control engineers2019Inngår i: CEUR Workshop Proceedings, ISSN 1613-0073, E-ISSN 1613-0073, Vol. 2398, s. 17-25Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    As flexibility and generativity of digitized information continuously afford new possibilities, a significant challenge for organizations becomes pinpointing practices that are befitting from various aspects. Two overarching digitization eras have so far determined the greatness of the challenge for organizations; 'computerization', and 'the Internet'. Today, a third era of digitization is marked by the emergence of digitized products. As increasing numbers of code line and software are being incorporated in previously physical products such as cars, they can be used as complete products on one layer, and simultaneously turn into platforms enabling other firms to develop and integrate new components, content, or services on another layer. As digital product platform's multiple design layers need to be open to various applications and agendas, their development requires new justifications and approaches for organizing work. By applying a Neo Socio-Technical Systems frame of reference on the work of engineers as they engage in developing digitized products, we 1. discuss changes of work and organizing along three eras of digitization, 2. provide a rich empirical instance by identifying what steps engineers take in preparation for developing digital product platforms, and 3. discuss the implications of these steps for the literature on practice and organizing. ©Copyright held by the author(s).

  • 2.
    Arvemo, Tobias
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Olsson, Anna Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Torsein, Ellinor
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Att utveckla Lysekils centrum tillsammans: utmaningar och möjligheter2018Rapport (Annet vitenskapelig)
    Abstract [sv]

    Denna studie designades och analyserades av Högskolan Väst 2016-2017. Undersökningen kompletterar den besökar- och boendestudie som Högskolan Väst tidigare genomförde inom projektet i Lysekil under sensommaren 2016 (se Högskolan Väst Rapport 2 Urban Platsinnovation Besökar- och boendestudie i Lysekil sensommaren 2017). Denna studie genomfördes under tiden 26 maj - 11 augusti 2017 med 363 svarande respondenter, varav 165 var besökare och 198 permanent boende i Lysekil. Syftet med studien var att öka kunskapen om både besökares och boendes uppfattningar om Lysekil. Högskolan Väst har även genomfört en intervjustudie med centrumaktörer i Lysekil under 2017 (se Högskolan Väst Rapport 4 Urban Platsinnovation Att utveckla Lysekils centrum tillsammans - utmaningar och möjligheter). Studierna1 avser även att bidra gränsöverskridande inspiration samt vara ett underlag för planering och utveckling av kommande centrumutvecklande aktiviteter såväl inom som utanför projektets regi.Undersökningen visar att besökare framför allt kommer till Lysekil för att koppla av och är nöjda med sitt besök i Lysekil samt med service och utbud, stadsmiljö och faciliteter. En stor majoritet av besökarna har besökt Lysekil innan och anger att de kommer att besöka Lysekil igen. Av de besökare är det 88% som sannolikt kommer rekommendera andra ett besök i Lysekil. Ungefär hälften av besökarna bor mer än 10 mil från Lysekil.De permanent boende i Lysekil är också nöjda med utbudet av restauranger, kvalitén på både maten och servicen. De boende var också nöjda med servicen i butikerna men ställde sig neutrala till utbudet av butiker. Det största missnöjet bland de permanent boende i Lysekil finns kring parkeringssituationen.Studien är i stort samstämmig med den besökar- och boendeundersökning som genomfördes 2016.Ett stort antal förbättringsförslag ges av respondenterna och finns redovisade i rapporten. Dessa förslag är allt från konkreta till visionära.Det är vår rekommendation att denna rapport ihop med rapporten från undersökningen 2016 (se Högskolan Västs Rapport 2) delges och diskuteras med de aktörer och nätverk som finns i Lysekil i arbetet i att ta fram nya centrumutvecklande aktiviteter.

  • 3.
    Arvemo, Tobias
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Olsson, Anna Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Torsein, Ellinor
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Besökar- och boendestudie i Lysekil sommaren 20172018Rapport (Annet vitenskapelig)
    Abstract [sv]

    Denna studie designades och analyserades av Högskolan Väst 2016-2017. Undersökningen kompletterar den besökar- och boendestudie som Högskolan Väst tidigare genomförde inom projektet i Lysekil under sensommaren 2016 (se Högskolan Väst Rapport 2 Urban Platsinnovation Besökar- och boendestudie i Lysekil sensommaren 2017). Denna studie genomfördes under tiden 26 maj - 11 augusti 2017 med 363 svarande respondenter, varav 165 var besökare och 198 permanent boende i Lysekil. Syftet med studien var att öka kunskapen om både besökares och boendes uppfattningar om Lysekil. Högskolan Väst har även genomfört en intervjustudie med centrumaktörer i Lysekil under 2017 (se Högskolan Väst Rapport 4 Urban Platsinnovation Att utveckla Lysekils centrum tillsammans - utmaningar och möjligheter). Studierna1 avser även att bidra gränsöverskridande inspiration samt vara ett underlag för planering och utveckling av kommande centrumutvecklande aktiviteter såväl inom som utanför projektets regi. Undersökningen visar att besökare framför allt kommer till Lysekil för att koppla av och är nöjda med sitt besök i Lysekil samt med service och utbud, stadsmiljö och faciliteter. En stor majoritet av besökarna har besökt Lysekil innan och anger att de kommer att besöka Lysekil igen. Av de besökare är det 88% som sannolikt kommer rekommendera andra ett besök i Lysekil. Ungefär hälften av besökarna bor mer än 10 mil från Lysekil. De permanent boende i Lysekil är också nöjda med utbudet av restauranger, kvalitén på både maten och servicen. De boende var också nöjda med servicen i butikerna men ställde sig neutrala till utbudet av butiker. Det största missnöjet bland de permanent boende i Lysekil finns kring parkeringssituationen. Studien är i stort samstämmig med den besökar- och boendeundersökning som genomfördes 2016. Ett stort antal förbättringsförslag ges av respondenterna och finns redovisade i rapporten. Dessa förslag är allt från konkreta till visionära. Det är vår rekommendation att denna rapport ihop med rapporten från undersökningen 2016 (se Högskolan Västs Rapport 2) delges och diskuteras med de aktörer och nätverk som finns i Lysekil i arbetet i att ta fram nya centrumutvecklande aktiviteter

  • 4.
    Arvemo, Tobias
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Olsson, Anna Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Torsein, Ellinor
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Lessons Learned From A Cross-Sector Development Project: An Integrative Research Approach2018Inngår i: INTED 2018: Proceedings / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres, 2018, s. 3914-3922Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper draws on the experiences of work-integrated learning from a Swedish-Norwegian cross-sector research project where actors from university, industry, government and volunteer sector collaborate on city center development. The empirical setting of the present study consists of six smaller cities in rural municipalities with limited resources and experiences of collaboration with higher education institutions. The following research question is addressed: How can research and development projects serve as a vehicle for facilitating mutual knowledge exchange between academia and society in cross-sector and rural collaboration contexts? The aim is hence to suggest a tentative collaboration model that identify and integrate knowledge flows between actors involved in cross-sector collaborations in such setting. To gain deep insights in the complex dynamics of project collaboration we applied a mixed methods approach including surveys, structured, in-depth qualitative interviews, observations, workshops and student projects. The data collection was performed during 2016-2017. Findings indicate that trust, continuity, and relationship building are the basis vital for successful creation, development and maintenance of knowledge flows. Furthermore, there is a need to develop an integrative tool box with different methodological tools, work practices and strategies to plan, perform, compile to leverage the knowledge flows and coproduce sustainable results. Our tentative model aims to illustrate conceptualize lessons learned on work-integrated learning and collaboration with academia. We discuss how the model may support co-creative and mutual results over time. 

  • 5.
    Arvemo, Tobias
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Olsson, Anna Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Torsein, Ellinor
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    von Friedrichs, Yvonne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Besökar- och boendestudie i Lysekil sensommaren 20162016Rapport (Annet vitenskapelig)
    Abstract [sv]

    En studie av besökare och boende i Lysekil genomfördes med 279 svarande respondenter under tiden 26 juli - 14 september 2016. Syftet med studien var att öka kunskapen om både boendes och besökandes uppfattningar om Lysekil.Studien syftar även till att ge ett bidrag till ett större underlag för och gränsöverskridande inspiration till planering och utveckling av kommande centrumutvecklande aktiviteter såväl inom som utanför projektets regi.151 besökande och 128 permanent boende besvarade undersökningen.Undersökningen visar att de besökande framför allt kommer till Lysekil för att koppla av och är nöjda med sitt besök i Lysekil samt med service och utbud, stadsmiljö och faciliteter. En stor majoritet av besökarna har besökt Lysekil innan och anger att man kommer att besöka Lysekil igen. Av de besökande är det 97% som sannolikt kommer rekommendera andra ett besök i Lysekil. Ungefär hälften av de besökande bor mer än 10 mil från Lysekil.Bland de permanent boende i Lysekil är man också nöjd med utbudet av restauranger, kvalitén på restaurangmaten samt service på restaurang och i butik. Man är också nöjd med stadsmiljön, skyltning/vägvisning, hur lätt det är att ta sig till Lysekil, faciliteter och kvalitén på boende. En majoritet av de tillfrågade är missnöjda med parkeringssituationen i Lysekil. Utbudet av butiker och uteliv har mer utspridda svar.Samtliga respondenter fick tillfälle att ge förslag på vad som kan förbättras i Lysekils centrum. Av 279 respondenter gav 123 besökande och 114 boende i Lysekil förbättringsförslag. Förslagen, som är både konkreta och visionära, rör huvudsakligen följande sju teman; Trivsel och intryck av stadsmiljön, Infrastruktur, parkering mm, Husbilsparkering/ställplatser, Information och Skyltning, Aktiviteter/evenemang, Utbud och Övrigt.Vår rekommendation är att, de nätverk och aktörer som är anslutna till projektet i Lysekil, tar del av och diskuterar studiens resultat inför framtida centrumutvecklande aktiviteter. Vi rekommenderar även att man åtgärdar de förbättringsförslag som går att genomföra på kort sikt och redan nu diskuterar de mer långsiktiga och eventuellt resurstunga förbättringsförslag.

  • 6.
    Arvemo, Tobias
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Olsson, Anna Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Torsein, Ellinor
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    von Friedrichs, Yvonne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    En gränsöverskridande workshop om: Hvordan kan vi bruke undersøkelser til å skape et bedre sentrum?2016Rapport (Annet vitenskapelig)
    Abstract [sv]

    En gränsöverskridande workshop om Hvordan kan vi bruke undersøkelser til å skape et bedre sentrum? genomfördes den 27 oktober 2016 i Fredrikstad under stormöte 2 i projektet Urban Platsinnovation. Syftet med workshopen var att näringsidkare och kommuner i Sverige och Norge ska knyta kontakter och utbyta erfarenheter. Under workshopen diskuterade de 62 deltagarna undersökningar som beslutsunderlag samt deltagande och samverkan för utveckling av centrum. I anslutning till workshopen redogjordes för tre i projektet genomförda studier. Workshopens genomförande och dokumentation syftar till att ge ett underlag och gränsöverskridande inspiration till planering och utveckling av kommande centrumutvecklande aktiviteter såväl inom som utanför projektets regi.Workshopsdeltagarna får idag information om kunder, besökare och medborgare genom olika spridda kanaler; via kartläggningar, handelsutredningar, nationella näringslivstudier, egna undersökningar via sociala medier, webbstatistik, kommunens kundtjänst, medborgarkontor, medborgardialoger (brukermedvirkning), samtal och personlig kontakt, sociala möten och nätverk, cafédialoger/dialog med organisationer, företag och föreningar, mässor och genom nyheter i dagstidning (avis). Samtliga deltagare menar att studier av det slag som presenterades vid workshopen är mycket viktiga. Presenterade studier är intressanta då de visar på fakta och statistik – vilket inte alltid stämmer med vad man tror eller hört. Faktaunderlag är viktigt för att kunna arbeta framåt. Kritisk och djupare analys, koordinering, samordning och bättre kommunikation kring studier och resultat behövs. Deltagarna framhåller vikten av att dels ha tillgång till ett kvantitativt datamaterial i form av besöksdata som kan kopplas till annan data såsom omsättning, dels till ett kvalitativt material som fokuserar på vem besökaren är, orsaker till besök samt vilka önskemål besökare men även boende har.Det råder en stark vilja till samverkan mellan de olika aktörerna för centrumutvecklingen. I vissa fall och i vissa kommuner fungerar samverkan riktigt bra mellan framför allt kommun och butiksägare. Dock inses vikten av en bredare representativitet i grupperingar för centrumutvecklingen. Nya aktörer välkomnas samt tydliga strategier och roller. Viljan att engagera sig och delta finns, och många ser möjligheten att genom detta projekt få till en hel del bra grundarbete. Bra exempel ges på kanaler och plattformar för informationsspridning och kommunikation och deltagarna ser gärna en fortsatt utveckling av dessa för samverkan och koordinering av olika aktiviteter.

  • 7.
    Arvemo, Tobias
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Olsson, Anna Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Torsein, Ellinor
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    von Friedrichs, Yvonne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Samverkan och utveckling i Gamlebyen2017Rapport (Annet vitenskapelig)
    Abstract [sv]

    Högskolan Västs Rapport 3 - Samverkan och utveckling i Gamlebyen består av en studie av Gamlebyen Fredrikstads kommune, Norge. Denna studie baseras på 18 djupintervjuer med 21 aktörer i och kring Gamlebyen, Fredrikstads kommune, som genomfördes perioden november 2016 - februari 2017 samt en webb-enkät med 22 elever (blivande hantverkare) vid Plus-skolen i Gamlebyen i mars 2017. Syfte med studien var att fånga aktörernas uppfattning om Gamlebyens attraktivitet, vision, nuläge och utmaningar i samverkan. Syftet var även att ge förslag för samarbete och styrning som potential för framtida näringsutveckling och engagemang. Vidare syftar studien långsiktigt till ge ett underlag och gränsöverskridande inspiration för planering och utveckling av kommande centrumutvecklande aktiviteter såväl inom som utanför projektets regi.Studien visar på den mångfald av aktörer som verkar i Gamlebyen och den brist på samarbete och kommunikation som denna mångfald ger upphov till. Området saknar en gemensam vision om Gamlebyen skall utvecklas och bevaras. Sammantaget gör detta att Gamlebyen hämmas i sin utveckling och inte får den attraktionskraft som området har potential för. Många aktörer känner att kommunens satsningar på andra områden i Fredrikstad har haft ett negativt inflytande på området.För att Gamlebyen skall kunna nå sin potential behövs en samordnande roll av typen centrumutvecklare som koordinerar dels internt i Gamlebyen men även verkar in mot kommun och centrum för ökad samordning. En gemensam intern kommunikationsplattform för aktörerna i Gamlebyen är av stor vikt för att öka kommunikationen i området och samordna aktuell och korrekt information.

  • 8.
    Babaheidari, Said Morad
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Haj-Bolouri, Amir
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Högberg, Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Ljungdahl Eriksson, Martin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Pareto, Lena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Willermark, Sara
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Work-integrated Learning in a Doctoral Course in Informatics2016Inngår i: Proceedings of IRIS39, Information Systems Research Seminar in Scandinavia, Ljungskile, August 7-10, 2016 / [ed] Pareto, Lena, Svensson, Lars, Lundin, Johan, Lundh Snis, Ulrika Lundh Snis, 2016, s. 1-11Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    Being the first university in the world to provide doctoral program in Work-integrated Learning (WIL), we face the challenge of how to integrate doctoral courses into the WIL philosophy, which is the profile of the University West, Sweden. To exemplify what we mean by such a notion of integration, we introduce and demonstrate our proposed ontological approach to integrate a PhDcourse into the fundamental concepts underpinning WIL. The WIL within the context of informatics research (which is a subfield of the IS discipline) playsfive different roles of (1) the main course content, (2) the target occupation ofthe students and occupational field of the teachers, (3) the analytical perspective of the research activities in the course, (4) the educational method where teachers and students conduct collaborative research activities as a cognitive apprenticeship learning model, and (5) a co-authored research paper as outcome.The outcomes of such a conducted approach and lessons learned from the course will be thoroughly described. In the course, a meta-analysis of WIL informatics research will be performed to examine four dimensions which are: theories relevant for WIL; methods used in WIL research; occupational fields in WIL informatics studies; and roles of technology in WIL research. The course is arranged in the these phases: Local investigation; locally rooted research within the informatics field is examined by the course participants in dialogue with the authors of a number of published articles in order to see the extent and the how aspects of these identified WIL-oriented research work; Local synthesis; both teachers and the PhD students (i.e., course participants) explore the results and synthesize a local WIL-model; Global overview; a number of related international literature is selected and studied; Global synthesis; The local WIL model is compared to the global investigation. Co-authoring; a research paper is co-authored by the course participants and presented at a conference. By doing so, we enhance our understandings and thus contribute to one additional practical application of WIL's pedagogical philosophy, which influences the course content, the course format, the activities, the teaching-learning model,and the outcome of the course.

  • 9.
    Bergquist, Magnus
    et al.
    Knowledge Management Group, Viktoria Institute, Gothenburg, Sweden.
    Ljungberg, Jan
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Practising peer review in organizations: a qualifier for knowledge dissemination and legitimization2001Inngår i: JIT. Journal of information technology (Print), ISSN 0268-3962, E-ISSN 1466-4437, Vol. 16, nr 2, s. 99-112Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    A key issue in many organizations is how to disseminate information in an effective way and, more importantly, how to make use of this information in order to create new knowledge. One way of addressing this problem is to focus on how information is socially transformed into knowledge. This includes how knowledge is handled in practice and how the knowledge produced is qualified as being something worth knowing and acting upon. Two well-established practices for doing this are the refereeing system and the peer review process. These are used in scientific communities as a means of validating and legitimating knowledge, for example by reviewing journal papers before publishing or project proposals before granting funds, etc. This paper argues that peer review is a useful concept when looking at knowledge creation and legitimization in organizations. The social meaning of peer review is to legitimize new knowledge by organizationally sanctioning it and thereby creating a platform for collective sense making. This paper uses an example from a field study in a pharmaceutical company in order to illustrate this argument. The study took place in a quality support department where the quality of health care products and processes was assessed. The organization had a need for fast and reliable updating of information that could influence how the production process of pharmaceuticals should be carried out. In order to cope with these problems the department established an 'evaluation loop', which shared several characteristics with the peer review process.

  • 10.
    Bernhard, Iréne
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Gellerstedt, Martin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Svensson, Lars
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Collaboration Model for Work-Integrated Learning in Higher Education 3rd Cycle2018Inngår i: INTED 2018: Proceedings / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres, INTED , 2018, s. 5509-5515Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Universities need to constantly accommodate new forms of collaboration with society. Interaction with and impacts on society and practice are of crucial importance. University West (UW) in Sweden has a profile area in work-integrated learning (WIL), which generally aims to address issues on integrating theory and practice in a coherent and sustainable way. In this paper we base our arguments on a research education (3rd cycle) in informatics with specialization in work-integrated learning. The aim with the paper is to evaluate UW’s research education and research environment from a WIL perspective. We will adopt an informing science model in order to conduct a current state analysis, in which we identify and visualize collaboration activities within and between the research education/environment and the UWs key stakeholders; society/practices, research community and PhD students. Concrete implications show how collaboration and informing flows are connected and how they can be improved. General reflections are given on the model as a useful means for quality development and assurance beyond learning outcomes, including aspects of collaboration and interaction that can be regarded as paths of societal and practical impacts.

  • 11.
    Bernhard, Iréne
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Olsson, Anna Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    The Old Town District: Not Just a Scenic Backdrop - Stakeholders' Perspectives in Urban Re-generation2017Inngår i: Uddevalla Symposium 2017: Innovation, Entrepreneurship and Industrial Dynamics in Internationalized Regional Economies: Revised papers first presented at the 20th Uddevalla Symposium 15-17 June, 2017, Trollhättan, Sweden / [ed] Iréne Bernhard, Trollhättan: University West , 2017, s. 111-127Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper takes its point of departure from an urban place innovation study with focus on local stakeholders with particular interest in the Old Town District in a Norwegian community. The aim of this paper is to identify place innovation challenges among local community stakeholders and to discuss approaches to integrate stakeholders in urban regeneration. We have conducted qualitative interviews with 21 different stakeholders representing local entrepreneurs, non-profit organizations, the municipality, elected officials, tourism organization and residents with particular interest in the Old Town District. Additional observations and document studies were conducted. The results reveal stakeholders' views on challenges and opportunities related to how such regeneration collaboration might be conducted. The complex nature is characterized by strong cultural heritage and a mix of opinions and visions. We argue that urban regeneration requires an integrated approach based on stakeholder collaboration and engagement in order to develop the potential of an old town district into something that is more than a scenic backdrop. We discuss several implications as prerequisites for integrated collaborative approaches in place innovation (urban regeneration).

  • 12.
    Bernhard, Iréne
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Olsson, Anna Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Torsein, Ellinor
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Arvemo, Tobias
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Conceptualizing University-Society Collaboration: A Literature Review Focusing on Drivers of Collaboration2018Inngår i: ICERI2018 Proceedings, 2018, s. 9036-9042Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Collaboration and learning are vital for development in all sectors of society and there is a constant need for new ideas, innovation and development. Crucial for dealing with contemporary complex challenges on a local, regional, national and global scale is a need for the inclusion of many perspectives and competences. However, collaboration is never friction free but challenging. A reason for this might be that there are different expectations on goals and outcomes due to that collaborating organizations bring different contexts, Inter-organisational collaborations, cultures, traditions etc. These challenges are addressed by several approaches for university-society collaboration, e.g. Work-Integrated Learning (WIL), University-Industry-Government (Triple-helix), University Community Partnership (UCP), and Public Private Academic Partnership (PPAP). These are all aiming at planning, performing, compiling and leveraging knowledge exchange and co-creating sustainable results. What is less developed is what genuine impact such results do have on society, i.e. societal impacts. Thus, there is a need for gaining more knowledge in research about what key mechanisms that constitutes successful collaboration between academia and various public and private organizations in research projects.This conceptual paper explores the underlying concepts of principles that are used as guidelines for successful university-society collaboration. It draws on a literature review of key concepts selected from established frameworks and models that are current in the field of university-society collaboration, e.g. co-creation, trust, relationship building. The aim of the paper is to gain deeper insights in the complex dynamics of research collaboration by combining previous models with current research literature and suggest implications for both model development as well as principles of conduct when societal impact are to be ensured in university-society collaboration. Hence, the research questions to be addressed in this paper are: What are the key concepts that underlie the dynamics of university-society collaboration in the research literature? How can successful university-society collaboration be conceptualized in order to facilitate co-creation and societal impact?

  • 13.
    Bernhard, Iréne
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Norström, Livia
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Gråsjö, Urban
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Gellerstedt, Martin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e-Government in Sweden2018Inngår i: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 16, s. 59-71Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The aim was to investigate whether there is a relationship between degree of e-government in Swedish municipalities and perceived satisfaction among citizens generally. This is a large-scale quantitative study based on validand reliable Swedish national surveys. Based on these surveys, a new comprehensive index for measuring "degree of digitalization" was constructed. Citizen satisfaction was measured using established indices covering three dimensions:satisfaction with living in the municipality, satisfaction with performance of government activities (delivered services), and satisfaction with transparency and influence. The results show that there is a relationship between the degree of digitalization in a municipality and the perceived satisfaction among its citizens. The degree of digitalization is related to all three dimensions of citizen satisfaction. Additionally, this study indicates that the strength of this relationship is in parity with or even stronger than the relationship between citizen satisfaction and other crucial factors such as educational level and median income

  • 14.
    Bernhard, Iréne
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Olsson, Anna Karin
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Stakeholder Collaboration for Place Innovation: Challenges and Visions in Local Regeneration2018Inngår i: Uddevalla Symposium 2018: Diversity, Innovation, Entrepreneurship – Regional, Urban, National and International Perspectives: Revised papers presented at the 21st Uddevalla Symposium, 14–16 June, 2018, Luleå, Sweden / [ed] Iréne Bernhard, Trollhättan: University West , 2018, s. 127-145Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper takes its point of departure from urban place innovation studies with focus on stakeholders' interests and involvement in developing local communities in smaller cities. The aim of the present paper is to identify place innovation challenges among local community stakeholders and to discuss approaches to involve stakeholders in local regeneration through case studies in Norway and Sweden.

    In-depth qualitative interviews have been conducted during the years 2016-2018. In total 40 different stakeholders representing local entrepreneurs, non-profit organizations, municipalities, elected officials and residents with particular interests in regeneration of the local communities have been interviewed. Additional participatory observations and document studies were conducted. The results reveal stakeholders' views on challenges and opportunities related to collaborative approaches for place innovation. The complex nature of the two cases is characterized by cultural heritage, authenticity, indistinct place identity, insufficient communication and inclusion together with a mix of nostalgia and resignation. Findings indicate that place innovation requires an integrated approach based on stakeholder collaboration and engagement in order to develop the potential of city centers.

  • 15. Bernheim, B-G.
    et al.
    Hattinger, Monika
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Sharing Thoughts and Associations: Towards a Neural Metaphor Supporting Boundary Objects in Community Networks,2003Inngår i: IRIS 26, 2003Konferansepaper (Annet vitenskapelig)
  • 16.
    Bernheim, Bo-Göran
    et al.
    Semcon Sweden AB, Department of Industrial Management, Göteborg, Sweden.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Towards Organizational Performance Understanding Management Mindsets and Work Practice2004Inngår i: Proceedings of IRIS27 2004, 2004Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper introduces the concept of Organizational Performance (OP). Werefer to OP as a management concept, which further develops the research andpractise within Knowledge Management (KM). Our implications suggest Empowerment as a complementary concept to KM. Based upon a practitioner'sreflections on different OP-related problems identified from different consultancy projects within Swedish Industry Bureaucracies we discuss the similarities and differences between different KM/OP management theories andpractises. In such settings, relations between knowledge workers and managersare not satisfactory matched. We discover that different management mindsets are applied from the understanding of work practise. We refer to these mindsetsas Controlling figures respective Managing Knowledge. As a result, we relate experienced-based stories to theoretical concepts within different management mindsets in order to identify implications for a sound organizational performance.

  • 17.
    Borjesson, Anna
    et al.
    Ericsson, Goteborg.
    Pareto, Lars
    IT University of Goteborg.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Staron, Miroslaw
    IT University of Goteborg.
    Continuing professional development by practitioner integrated learning2007Inngår i: Companion to the 22nd ACM SIGPLAN conference on Object-oriented programming systems and applications companion: Conference on Object Oriented Programming Systems Languages and Applications, ACM , 2007, s. 897-907Konferansepaper (Annet vitenskapelig)
  • 18.
    Carstensen, Peter H.
    et al.
    Technical University of Denmark, Center for Tele-Information, Denmark.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    "Here is the knowledge-where should I put it?": Findings from a study of how knowledge spaces are used within a support group1999Inngår i: Proceedings. IEEE 8th International Workshops on Enabling Technologies:: Infrastructure for Collaborative Enterprises (WET ICE'99), IEEE, 1999, s. 223-231Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In order to design useful knowledge media spaces to knowledge workers it is essential that we understand the nature of the work conducted and the knowledge applied in real settings. This paper reports from a study of how a group of quality assurance specialists gather, structure and distribute information and knowledge. Based on the findings a number of overall requirements for knowledge mediaspaces are identified and discussed. The essential findingswere that information and knowledge are created and  handled in many different ways and have many differentforms. The core issues of our lessons learned so far are that we carefully need to consider knowledge media spaces both in terms of communication channels and knowledge archives. Knowledge media spaces should be seen as spaces in which knowledge and information is exchanged, filed,retrieved, presented and refined by actors having different vocabulary and perspectives on the knowledge. These characteristics must be taken into account when designing IT and multimedia based knowledge media spaces.

  • 19.
    Carstensen, Peter H.
    et al.
    Technical University of Denmark, Denmark.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    On knowledge management: a field study2000Inngår i: Internet-Based Organisational Memory and Knowledge Management, IPG Group Publishing , 2000, s. 170-198Kapittel i bok, del av antologi (Fagfellevurdert)
    Abstract [en]

    It is widely acknowledged that knowledge is one of the most important assets of today's organizations. According to Davenport and Prusak (1998), knowledge is often a company's greatest competitive advantage in a global economy. How to support the company's knowledge-intensive work processes (e.g., quality support, product design or strategic planning) is therefore becoming a vital issue in many organizations worldwide. Identification, analysis and characterization of the knowledge-intensive work processes become essential in order to qualify a discussion of how to support knowledge management processes. This chapter presents, discusses and reflects upon findings from a study of how highly skilled actors manage information and knowledge, i.e., how information is gathered from a wide range of sources, structured according to needs and relevance for the users, and disseminated to the relevant suppliers in the organization. The aim of the chapter is two-folded: first, to contribute to the general empirical body of knowledge about knowledge-intensive work, especially focusing on the central characteristics of the knowledge management processes; secondly, to initiate a discussion of which overall requirements we must set up for how knowledge management processes could be supported by means of information and communication technology. Knowledge-intensive work processes often concern collaborative problem-solving and mutual support that require effective ways of handling information and knowledge between different people, both in short-term and long-term situations. The distributed and dynamic nature of knowledge management work also imposes a high degree of complexity involving many different actors with different conceptualizations, interpretations, perspectives, needs, etc. of the knowledge produced and approached. The various actors have different perspectives on the concept of knowledge. The work needed to articulate knowledge and make information and knowledge accessible becomes extremely demanding and complex. Often face-to-face interaction is required. However, in complex and collaborative work settings the problem of articulating knowledge by rich interaction and communication is obvious. The actors are distributed both geographically and temporally. There is a need for computer-based mechanisms for interaction and coordination of information and knowledge (cf. e.g., Carstensen and Wulf, 1998).

  • 20.
    Gellerstedt, Martin
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Svensson, Lars
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Work-integrated Learning: Increasing societal impact by decreasing the gap between research and practice2018Inngår i: ICERI2018 Proceedings, 2018Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In this paper we outline models for conducting work-integrated learning research. Our experiences from two decades of doing research in close collaboration with practitioners are presented and discussed. Our main message is that by engaging practitioners in all steps of the research project there is a potential for research outcomes to have high societal impact, and theoretical contribution

  • 21.
    Gellerstedt, Martin
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Gellerstedt, Victoria
    Bernhard, Iréne
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Bernhardsson, Lennarth
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Vallo Hult, Helena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Work-Integrated Learning: Impact of Individual and organizational Digitalization on Knowledge management and Expertise Sharing2019Inngår i: INTED2019 Proceedings / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres, 2019, s. 3601-3609Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The primary aim with this study was to examine the impact of digitalization and the use of ICT for knowledge sharing in an organization. A secondary aim was to further develop knowledge management models to also include collaborative knowledge production and expertise sharing. Based on such a model, we developed a questionnaire answered by 265 respondents. We found that the relationship between using ICT for knowledge sharing was correlated to knowledge sharing also when adjusted for established factors like organisational climate and social norms. We conclude that digitalization, both individually and on an organisational level is an important asset for knowledge management, and that the use of ICT could support knowledge sharing beyond known and established important factors.

  • 22.
    Gråsjö, Urban
    et al.
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Jansson, Elisabeth
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Lindh, Kristina
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Pareto, Lena
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Svensson, Lars
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Experience Design: Understanding the Role of Technology for Virtual Experiences2005Inngår i: WSEAS Transactions on Information Science and Applications, 2005Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract: New technologies have always teased the imagination of avant-garde artists on how to challenge existing cultural paradigms. For instance, experience design for the creative industries of today provides exciting challenges with a potential to innovate practices and creating new ways of interaction between the artist and her audience. In an ongoing research project we aim at framing the design space for virtual experiences. The paper presents and discusses the role of technology in such context and use three ongoing case studies where ICT has been used to augment and support consumers of cultural experiences. The analysis shows how technology-driven interventions are less oriented towards radical change compared to interventions that are rooted in their nondigital origins. 1.

  • 23.
    Gråsjö, Urban
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, politik och ekonomi.
    Jansson, Elisabeth
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Lindh, Kristina
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Pareto, Lena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medieproduktion.
    Svensson, Lars
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Experience Design: Understanding the Role of Technology for Virtual Experiences2006Inngår i: Proceedings of 29th Information System Research Seminar in Scandinavia, IRIS 29: Paradigms, Politics, Paradoxes, 2006Konferansepaper (Fagfellevurdert)
    Abstract [en]

    New technologies have always teased the imagination of avant-garde artists on how to challenge existing cultural paradigms. For instance, experience design for the creative industries of today provides exciting challenges with a potential to innovate practices and creating new ways of interaction between the artist and her audience. In an ongoing research project we aim at framing the design space for virtual experiences. The paper presents and discusses the role of technology in such context and use three ongoing case studies where ICT has been used to augment and support consumers of cultural experiences. The analysis shows how technology-driven interventions are less oriented towards radical change compared to interventions that are rooted in their nondigital origins.

  • 24.
    Gråsjö, Urban
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Jansson, Elisabeth
    Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.
    Pareto, Lena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst.
    Svensson, Lars
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Virtual Experiences: Towards an understanding of the role of ICT in the innovation systems of creative industries2005Inngår i: Uddevalla Symposium 2005: Innovations and Entrepreneurship in Functional Regions, Uddevalla: Högskolan Trollhättan Uddevalla , 2005, s. 501-512Konferansepaper (Annet vitenskapelig)
  • 25.
    Gunnarsson, Maj
    et al.
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Lindroth, Tomas
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Magnusson, Maria
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Rasmusson, Peo
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Less is more: When IT comes to knowledge management2000Inngår i: Proceedings of IRIS23, 2000, Vol. 23Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In this work we take the point of departure from two thoroughly conducted casestudies, in which we have analysed certain knowledge work activities with followingimplications for design. Both studies clearly stated the call for a ICT-support whensearching information and sharing knowledge. For example, sharing bookmarksamong knowledge workers seemed to be a necessary and useful activity. Importantand valuable bookmarks often mirror what kind of information and knowledgepeople are looking for, and also what kind of forum they usually go to on the worldwide web. In this work we have developed a prototype, KnowMan, which managesbookmarks on the world wide web. The prototype is designed as a user-friendly"pad-interface" in which bookmarks can be collaboratively collected, shared andfurther explored and annotated by other knowledge workers. We end up with ageneral discussion about the possible effects of using KnowMan and what furtherdesign aspects that should be considered.

  • 26.
    Hattinger, Monika
    et al.
    Högskolan Väst, Institutionen för ingenjörsvetenskap, Avd för industriell produktion.
    Hellsten, Jan-Olof
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Lärcentrum - perspektiv och möjligheter: analys och praktik2007Rapport (Annet vitenskapelig)
  • 27.
    Hattinger, Monika
    et al.
    Högskolan Väst, Institutionen för ingenjörsvetenskap, Avdelningen för produktionssystem (PS).
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    The Role of Learning Centers for Communities of Distance Education2004Inngår i: Proceedings of the IASTED International Conference on Web-based Education, Innsbruck, Austria, February 16-18, 2004, 2004Konferansepaper (Annet vitenskapelig)
  • 28.
    Hattinger, Monika
    et al.
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    The Role of the Learning Centers for Web-based Distance Education2004Inngår i: Proceedings of the IASTED International Conference(WBE-2004) Web-Based Education, 2004, s. 350-355Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Distance Education (DE) is not a new phenomenon butinformation technology has increased the use and accessibility to education anywhere and anytime. In Sweden, it is possible to study online courses on university level, using locally placed learning centres (LC). Focus of the study was to get a better understanding of what role locally learning environment, has on students performance. 14 interviews were conducted on Arvika LC, with both students and LC staff. The result show that a LC promote socialisation, technical and administrative support. Communication on organisationaland pedagogical levels between LC, universities and students are though not satisfactory. Thus, we argue for the importance of learning centres as mediators to facilitate a locally constructed learning context.

  • 29.
    Herrman, Margaretha
    et al.
    Högskolan Väst, Institutionen för omvårdnad, hälsa och kultur, Avd för hälsa och kultur.
    Nilsson, Lena
    Högskolan Väst, Institutionen för omvårdnad, hälsa och kultur, Avd för hälsa och kultur.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Flensburg, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Interprofessionellt samarbete2010Inngår i: Lärande i och för det nya arbetslivet / [ed] Lagrosen, Stefan, Lundh Snis, Ulrika & Nehls, Eddy, Lund: Studentlitteratur , 2010, 1, s. 191-220Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 30.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Sørensen, Carsten
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Co-creation and Fine-Tuning of Boundary Resources in Small-Scale Platformization2016Inngår i: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Ulrika Lundh Snis, Springer, 2016, Vol. 259, s. 149-162Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Most research on platform innovation studies the phenomena from a distance due to lack of access. This paper reports from within an action research case of platform development in a small-scale context. The case is based on a regional business initiative with the goal to establish an arena for mobile commerce and stimulate local industry growth. It was conducted in collaboration between researchers and third-party developers. The article shows how the initial phases of platformization are characterized by socio-technical arrangements, co-creation of boundary resources and intimate knowledge communication. The paper contributes to platform research by acknowledging a small-scale context for platform research. It further develops distributed tuning of boundary resources into an intimate fine-tuning process that we illustrate is valid for a small-scale context.

  • 31.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    From Co-Design to Co-Care: Designing a Collaborative Practice in Care2018Inngår i: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 11, nr 1, s. 1-24Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The design of digital artifacts in general and mobile apps in particular has not been investigated fully from a practice perspective. Mobile apps are commonly designed from a distant, armslength relationship where they are developed without taking the users' practices into account.This paper problematizes this notion and takes the point of departure from a collaborative design (co-design) process where the goal was to design a mobile app supporting grocery shopping forthe home care sector. We analyse the role of designing a mobile app as a facilitator for collaboration between the elderly's everyday practice and the caregivers work practice and investigatehow these two practices become intertwined. The research questions are: How can the design process be organized in order to foster the formation of a prospective collaborative care practice? What aspects are important to consider when designing with a boundary practice perspective? The findings of this study indicate that organizing the design activities in a certain collaborative manner empowered the elderly and their caregivers and led to the formation of a common, collaborative care practice (herein called co-care). The focus of the design process thereby shifted from designing the digital artifact (framed as a boundary object) to designing the co-carepractice (framed as a boundary practice). Our contribution is discussed in terms of design considerations,which can be applied for the facilitation of a collaborative boundary practice. The considerations are of particular relevance for settings where two or more practices are to collaborate and where new conditions are to be created for future co-practice.

  • 32.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Learning in home care: a digital artifact as a designated boundary object-in-use2017Inngår i: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 29, nr 7-8, s. 577-587Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The aim of this paper is to understand how the role of an mHealth artifact plays out in home care settings. An mHealth artifact, in terms of a mobile app, was tested to see how the quality of home care work practice was enhanced and changed. The research question is: In what ways does an mHealth artifact re-shape a home care practice and how does this affect the interaction between caregivers and the elderly and learning opportunities for the caregivers? Design/methodology/approach: An action research approach was taken and the study was conducted in a home care organization in a Swedish municipality. The data were collected through semi-structured interviews and observations that were conducted during home visits. Concepts of learning and boundary objects were used to analyze and distinguish interactions and conversations with the mHealth artifact. Findings: The study shows how an mHealth artifact is re-shaping a home care practice and how this affects interactions and identifies learning opportunities. Views on the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist. Originality/value: The study provides qualitative descriptions from using an mHealth artifact for home care, which is an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application. © 2017, © Emerald Publishing Limited.

  • 33.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Learning in home care: a digital artifact as a designated boundary object-in-use2017Inngår i: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, Vol. 29, nr 7/8, s. 577-587Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    PurposeThe aim of this paper is to understand how the role of an mHealth artifact plays out in home care settings. An mHealth artifact, in terms of a mobile app, was tested to see how the quality of home care work practice was enhanced and changed. The research question is: In what ways does an mHealth artifact re-shape a home care practice and how does this affect the interaction between caregivers and the elderly and learning opportunities for the caregivers?Design/methodology/approachAn action research approach was taken and the study was conducted in a home care organization in a Swedish municipality. The data were collected through semi-structured interviews and observations that were conducted during home visits. Concepts of learning and boundary objects were used to analyze and distinguish interactions and conversations with the mHealth artifact.FindingsThe study shows how an mHealth artifact is re-shaping a home care practice and how this affects interactions and identifies learning opportunities. Views on the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist.Originality/valueThe study provides qualitative descriptions from using an mHealth artifact for home care, which is an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application

  • 34.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    MHealth in Home Care: a designated boundary object-in-use2015Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The aim of this paper is to understand how the role of an mHealth artifact is played out in home care settings. An mHealth artifact, in terms of a mobile app (primarily for tablets) was tested to see how the quality of home care work practice was enhanced and changed. The research question the paper explores is: In what ways is an mHealth artifact re-shaping a home care practice and how does this affect the interaction between the caregivers and the elderly and learning opportunities for the caregivers? This research has an action research approach and it was conducted in a home care organization in a Swedish municipality. The data was collected through semi-structured interviews and observations that were conducted during home visits. Concepts of boundary objects were used to analyze and distinguish interactions and conversations with the designed mHealth artifact. Using the mHealth artifact as a boundary object in the caring situation triggered a caring conversation between the caregivers and the elderly. They grew closer and started having deeper conversations. The shift in responsibility, due to new processes enabled the caregiver to stay for a longer time putting the correct care in centrum. The findings reveal that views of the mHealth artifact as a designated boundary object as well as a boundary object-in-use must co-exist in order to understand the emergent properties situated in a technology mediated caring conversation. The study provides qualitative descriptions from early tests of mHealth applications for home care, an emerging area of concern for both research and practice. It focuses on the interactional and organizational values generated from the actual use of the designed mobile application.

  • 35.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    mHealth in Home Care: A Digital Health Initiative Triggering a Caring Conversation and Revealing the Value of Learning2015Konferansepaper (Fagfellevurdert)
  • 36.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Assmo, Per
    Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.
    Taking Care Seriously: Transforming Practices by Design2017Konferansepaper (Fagfellevurdert)
  • 37.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. Reykjavik University, School of Computer Science, Reykjavik , Iceland.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundin, Johan
    University of Gothenburg, Department of Applied IT, Gothenburg , Sweden.
    Cerna, Katerina
    University of Gothenburg, Department of Education, Communication and Learning, Gothenburg , Sweden.
    Steineck, Gunnar
    University of Gothenburg, Department of Oncology, Gothenburg , Sweden.
    The Virtual Clinic: Two-sided Affordances in Consultation Practice2019Inngår i: Computer Supported Cooperative Work, ISSN 0925-9724, E-ISSN 1573-7551, Vol. 28, nr 3-4, s. 435-468Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Telecare has the potential to increase the quality of care while also decreasing costs. However, despite great potential, efficiency in care practices and cost reduction remain hypothetical. Within computer supported cooperative work (CSCW), one focus of telecare research has been on awareness support in distributed real-time communication in comparison to physical meetings since face-to-face consultations have been known as the “gold standard” of conducting care. Research has shown that it is hard to maintain qualities such as awareness through video-mediated meetings. In this research, the goal has not been to mimic the qualities of face-to-face consultations but rather to document the qualities of three types of patient meetings (consultations) and to understand in what kinds of situations each consultation type is a viable option. In this paper, we focus on the essential qualities of i) face-to-face consultations, ii) video-based consultations, and iii) telephone consultations and shed light on their affordances. The research contribution includes an extension of the affordance lens to incorporate socio-technical, two-sided affordances, that constitute important aspects for understanding complexity when heterogeneous actors co-existing in a practice, where affordances can differ for different “sides” in the complex practice—a view that is fruitful when dealing with heterogeneous actors and a set of analog and digital tools in a practice.

  • 38.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lindroth, Tomas
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Lundin, Johan
    Gothenburg University, Applied Information Technology.
    Steineck, G.
    Transition at Work: Introducing Video-mediated Consultation to Cancer Rehabilitation.2017Konferansepaper (Annet vitenskapelig)
  • 39.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Pareto, Lena
    Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design.
    Rystedt, Hans
    ) University of Gothenburg, Department of Education, Communication and Learning, SE-405 30 Gothenburg, Sweden.
    Creating a Boundary Practice by Co-Design2016Inngår i: AIS SIGPRAG Pre-­ICIS Workshop 2016, 2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper explores the role of boundaries in a co-design process and how design work can be organized in order to manage the existing boundaries. The source of boundaries in design lies in the interface and dynamics between use practices, design practices and work practices.We will benefit from the boundary literature in order to contribute to practice-based design approaches in general, and to co-design approaches in particular.The researchis based on empirical data from a 2-year co-design process within the home care sector; involving participants from several professional groups: caregivers and care recipients. This paper focuses primarily on the caregivers (practitioners), the care recipients (elderly) and the designers. We particularly take into account the diversity of the participants in the co-design initiative and how these participants (representing two user groups) influenced the design process over time, and how their participation enabled the crossing of boundaries and the creation of a new boundary practice. Finally, the role of the designer is discussed in terms of redirecting its function towards facilitation instead of negotiation.

  • 40.
    Islind, Anna Sigridur
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Pries-Heje, Jan
    Roskilde University, Roskilde, Denmark,.
    Learning at the digital boundaries2017Inngår i: Diffusion and adoption of information technology: Proceedings of the IFIP WG 8.6 working conference on the diffusion and adoption of information technology, Guimares, Portugal, June 2017, IFIP , 2017, s. 1-4Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    The blurring of boundaries between work life and private life, between Spredsheets and Facebook, between societal and private means that we need to reconsider learning both in the perspective of adoption of technological change and, as diffusion of continuous innovation. Both organizations and technologies are undergoing fundamental changes that transform and create new challenges in the ways we work and learn. Many organizations today require continuous development and effective learning processes to meet the challenges of globalization and digitalization. The questions that need to be raised are what new skills need to be recruited, and how can the capabilities and functionality be distributed among a mixture of both human and technical "workforce"? In this position paper we discuss arguments for a future research agenda where new digital phenomena's are viewed from a"learning at the digital boundaries" perspective, taking into account different waves of digitalization and infrastructural challenges at the boundaries of organizational setting and private life.

  • 41.
    Johansson, Ann
    et al.
    Högskolan Väst.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Stahl-Falck, Pia
    Svensson, Lars
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    Attitudes to ICT in a Healthcare Organisation2001Inngår i: IRIS 24: proceedings of the 24th Information Systems Research Seminar in Scandinavia / [ed] Solveig Bjørnestad ... (eds.)., Bergen: Department of Information Science, Univ. of Bergen , 2001Konferansepaper (Fagfellevurdert)
  • 42.
    Johansson, Lars-Olof
    et al.
    Halmstad University, Sweden.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Co-Creation in a Boundary Practice: Lessons Learned from an Engaged Scholarship Approach2013Inngår i: 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime, 2013, s. 757-766Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    In this article, Engaged Scholarship is disentangled from a co-creation and boundary practice perspective. The focus is on the attached inside researcher in collaborative basic research and action research project. Within the information systems discipline the intersection between collaborative basic research and action research is not that well explored. An extra interest has been on the transformation of descriptions to proposed actions that takes place in this intersection. From our empirical findings of an Engaged Scholarship project we have identified four lessons learned that could be used as considerations and proposed actions for the attached inside researcher. The lessons learned are derived from four theoretical themes: co-creation,dialogue, boundary practice and boundary objects. The empirical data presented in the article is from a project called Free2Ride, which was a co-creation project between researchers, ICT-developers and members from two equestrian clubs.

  • 43.
    Johansson, Lars-Olof
    et al.
    Halmstad University, Halmstad.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Dynamics in a innovation boundary context: exploring an living lab process from a community of practice perspective2011Inngår i: Proceedings of OLKC 2011, Organisational Learning Knowledge Capabilities Conference, Hull, England, UK., OKLC , 2011, s. 1-15Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper is based on a living lab process, which is an open, user-centric, innovation approach, where several actors from industry, user groups and academia are involved. The research question is: How can a boundary context, such as a living lab process, be nderstood and facilitated from a community of practice perspective? We aim to describe and analyze the dynamics in an innovation boundary context based on a living lab process. An an action-oriented research approach was applied and the empirical results are from The Find Project (TFP), with the aim of customizing an ICT product based on the needs of a user group. The findings are analyzed from a community of practice perspective where the three different communities i) researchers from Halmstad Living Lab (HLL), ii) ICT developers (ICTD), and iii) next of kin's to demented elderly persons (NOKD) represented the unit of analysis. The analysis indicates several boundary situations that played a vital role for the innovation process. The contribution of our research to innovation theory is a process model describing the dynamics in an innovation boundary context with regard to boundary objects-in-use as well as brokering. The process highlights two different levels of brokering: i) inner-level brokering; and ii) outer-level brokering.

  • 44.
    Johansson, Lars-Olof
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Exploring digital service innovation-a Scandinavian perspective2018Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The research in this paper has digital services innovation to support Human-Centred Service Systems (HCSSs) as a foundation. It is a conceptual paper grounded in a multi-disciplinary literature review (Service Science, Innovation Theory and Information Systems). The starting point of the literature review was the special issue on Service innovation in the digital age in MISQ 2015. In the literature review, a combination of concept-centric and author-centric approaches were used. The overriding aim of this paper is to expand our understanding of digital service innovation in Human-Centred Service Systems. The paper has adopted a Scandinavian perspective on digital service innovation in HCSSs. The posted research question is which are the characteristics of digital service innovation in HCSSs? The contribution of the paper is a problematization of digital service innovation in HCSSs from a Scandinavian perspective. In the findings three problems are proposed: the dominant understanding of value, value creation, and value co-creation are grounded in service sciences; the understanding of collaboration and participation by the service beneficiary in networks during digital service innovation and lastly is the lack of understanding regarding heterogeneity among involved actors.

  • 45.
    Johansson, Lars-Olof
    et al.
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Quality of everyday life supported by digital services: a landscape of practice perspective2017Inngår i: 10th International Conference on Researching Work & Learning Transitions, Transformations and Transgressions in Work and Learning & Work and Learning Research 6–8 December 2017 Rhodes University, Grahamstown South Africa.: Book of abstracts, 2017, s. 54-54Konferansepaper (Fagfellevurdert)
  • 46.
    Johansson, Lars-Olof
    et al.
    Halmstad University, Sweden.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för informatik och matematik (HTU).
    The dynamics of interaction: exploring a living lab innovation process from a community of practice perspective2011Inngår i: Proceedings of Pacific Asia Conference on Information Systems (PACIS) 2011, Association for Information Systems, 2011, artikkel-id 85Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper is based on a living lab project, which is an open, user-centric, innovation approach, where several actors from industry, user groups and academia are involved. The research question is: How can interaction dynamics be understood in a living lab innovation process? We applied an action-oriented research approach, where the empirical results are from The Find Project (TFP), which aim is to customize an ICT product based on the needs of a user group. The findings are analyzed from a community of practice perspective where three different communities, i) researchers from Halmstad Living Lab (HLL), ii) ICT developers (ICTD) and iii) next of kin of demented elderly persons (NOKD), represented the unit of analysis. We identified situations and activities that played a vital role for the innovation process in terms of boundary interaction dynamics. The contribution of our research to innovation theory is a combination and further exploration of the boundary spanning and communities of practice theories. We have developed a conceptual model describing the dynamics in boundary interactions of an ICT innovation process with regard to boundary objects-inuse and brokering. The conceptual model highlights two different levels of brokering: i) inner-level brokering and ii) outer-level brokering.

  • 47.
    Johansson, Lars-Olof
    et al.
    Halmstad University, Halmstad.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    The dynamics of interaction: exploring a living lab innovation process from a community of practice2011Inngår i: In proceedings of PACIS 2011, Pacific Asia Conference on Information systems, Brisbane, Australien., PACIS , 2011, s. nr 79-Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper is based on a living lab project, which is an open, user-centric, innovation approach,where several actors from industry, user groups and academia are involved. The research question is:how can interaction dynamics be understood in a living lab innovation process? We applied an action-oriented research approach, where the empirical results are from The Find Project (TFP), which aim is to customize an ICT product based on the needs of a user group. The findings are analyzed from a community of practice perspective where three different communities, i) researchers from Halmstad Living Lab (HLL), ii) ICT developers (ICTD) and iii) next of kin of demented elderly persons (NOKD), represented the unit of analysis. We identified situations and activities that played a vital role for the innovation process in terms of boundary interaction dynamics. The contribution of our research to innovation theory is a combination and further exploration of the boundary spanning and communities of practice theories. We have developed a conceptual model describing the dynamics in boundary interactions of an ICT innovation process with regard to boundary objects-inuse and brokering. The conceptual model highlights two different levels of brokering: i) inner-level brokering and ii) outer-level brokering.

  • 48.
    Johansson, Lars-Olof
    et al.
    Högskolan i Halmstad.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Svensson, Lars
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    A Boundary Practice Perspective on Co-creation of ICT Innovations2016Inngår i: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Ulrika Lundh Snis, Springer Publishing Company, 2016, Vol. 259, s. 100-115Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Research has shown that collaboration and co-creation among different groups of stakeholders add complexity and challenges to the innovation process. In this paper a study of co-creation in a multi-stakeholder innovation process is presented. The co-creation is explored and described from a boundary practice perspective. The empirical data presented in the study is based on a user-centric innovation project, Free2Ride, where researchers, developers and members of two equestrian clubs co-created a piece of ICT safety equipment consisting of a transmitter (on the horse) and a receiver (application on a smartphone) to be used by equestrian club members during their everyday riding activities. Three episodes were extracted from the empirical data and presented in the paper. From these episodes the researchers have identified four characteristics of the spanning of boundaries in co-creation from a boundary practice perspective. One of the contributions in the papers is a description of boundary practice-spanning. The research approach adopted in the study is the action case approach.

  • 49.
    Johansson, Lars-Olof
    et al.
    Högskolan i Halmstad, Sektionen för Informationsvetenskap, Data– och Elektroteknik (IDE), Halmstad Embedded and Intelligent Systems Research (EIS), Människa och Informationsteknologi (MI-lab)..
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Svensson, Lars
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Boundary dialogues in co-creation of ICT-innovations2012Inngår i: IRIS 35, Proceedings of the 35th Information Systems Research Seminar in Scandinavia: Designing the Interactive Society, 2012, 2012Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper is based on a user-centric innovation project, Free2Ride, which is seen as an example of community interaction that overcomes boundaries. The Free2Ride projects goal was to develop a piece of ICT safety equipment consisting of a sender (on the horse) and a receiver (application in a smartphone) to be used by equestrian club members during their everyday riding activities. We will answer the research question of what the characteristics of a boundary dialogue in user-centric innovation activities are. The aim of the paper is to propose a model describing the characteristics of boundary dialogue in user-centric innovation that involve different communities of practices such as ICT developers, users and researchers. An important element of that model is the mental wandering, inwards and outwards, by core members in a community. We discuss the temporal as well as the symbolic nature of the mental wandering during the boundary dialogue in user-centric innovation activities. We applied a combination of research approaches consisting of action research and engaged scholarship approach. The theoretical framework for analyzing our findings is communities of practices with a specific interest in boundary spanning and learning dialogues.

  • 50.
    Johansson, Lars-Olof
    et al.
    Halmstad University, Halmstad.
    Lundh Snis, Ulrika
    Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik.
    Svensson, Lars
    Högskolan Väst, Institutionen för ekonomi och it, Avd för datavetenskap och informatik.
    Dynamics in an innovation boundary context: exploring a living labprocess from a community of practice perspective2011Inngår i: Proceedings of IRIS 2011: TUCS Lecture NotesNo 15, October 2011 / [ed] Leino, Timo, Turku: Turku Centre for Computer Science , 2011, s. 1-Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper is based on studies of a living lab process, which is an open, user-centric, innovation approach, where several actors from industry, user groups and academia are involved. We aim to describe and analyze the dynamics in an innovation boundary context based on a living lab process. An action-oriented research approach was applied and the empirical results are from The Find Project (TFP), with the aim of customizing an ICT product based on the needs of a user group. The findings are analyzed from a community of practice perspective where the three different communities i) researchers from Halmstad Living Lab (HLL), ii) ICT developers (ICTD), and iii) next of kin's to demented elderly persons (NOKD) represented the units of analysis. The analysis identified several boundary situations that played a vital role for the innovation process. The contribution of our research to innovation theory is a process model describing the dynamics in an innovation boundary context with regard to boundary objects-in-use as well as to brokering. The research highlights two different levels of brokering: i) product/service brokering; and ii) process brokering.

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