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  • 1.
    Bäckström, Ingela
    et al.
    Mittuniversitetet.
    Eriksson, Lina
    Mid Sweden University, Department of Psychology, Östersund, Sweden.
    Lagrosen, Yvonne
    University West, Department of Engineering Science, Divison of Natural Sciences, Surveying and Mechanical Engineering.
    A health‐related quality management approach to evaluating health promotion activities2012In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 4, no 1, p. 76-85Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to describe health promotion activities accomplished within a project and to measure the conditions for sustainable health within the case organizations. Also, the purpose is to test a previously developed measurement approach, which measures health-related quality management.

    Design/methodology/approach – A health promotion project currently being carried out at eight Swedish elementary schools has been studied. In earlier research a measurement approach was developed to measure health-related quality management. The approach was handed out to the co-workers at the eight different schools in the initial stage of the project. The leaders at the schools were informed of the results of their own school and the mean value of all the eight schools. The consistency and reliability of the statements within the approach was tested.

    Findings – A description of health promotion activities accomplished and planned within the project can be found. The results from the measurement of the health-related quality management in the eight schools are presented, together with the mean score of all schools. The test of the measurement approach is presented and discussed.

    Originality/value – A description of health promotion activities can help managers and project leaders to plan and carry out valuable health promotion activities in their striving for both sustainable health among the co-workers and efficient organizations. This measurement approach can help managers and project leaders to measure the effects of the health promotion activities

  • 2.
    Kazemi, Ali
    et al.
    School of Health and Education, University of Skövde, Skövde, Sweden.
    Kajonius, Petri
    University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology. School of Health and Education, University of Skövde, Skövde, Sweden.
    Variations in user-oriented elderly care: a multilevel approach2017In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, no 2, p. 138-147Article in journal (Refereed)
    Abstract [en]

    Purpose – National Board of Health and Welfare claims that the quality of elderly care services differ considerably between municipalities in Sweden. This study aims to analyze to what extent these variations can be accounted for by the older person's municipality affiliation (i.e. receiving elderly care in a certain municipality). Design/methodology/approach – Addressing this issue, national survey data from 78,538 older respondents receiving elderly care services in Sweden were analyzed using multilevel modeling (MLM). Findings – The results showed that municipality affiliation only marginally explained the variance in satisfaction with care, i.e. its variations were larger within than between municipalities. Instead, user-oriented care accounted for the variation in satisfaction with care. Specifically, the way the care workers behave toward the older person proved to be much more crucial for satisfaction with care than municipality affiliation. Moreover, random effects analyses revealed that the effects of user-oriented care on satisfaction with care varied across municipalities. Care setting (i.e. home care or nursing home) only marginally accounted for its variance.Practical implications – Developing care quality should start and primarily be discussed at the interpersonal care level, and not, as is customary, at the municipality level. Originality/value – The present research is the first in its kind to quantitatively investigate the sources of variation in perceived quality of Swedish elderly care using MLM.

  • 3.
    Lagrosen, Stefan
    et al.
    Linnéuniversitetet.
    Lagrosen, Yvonne
    University West, Department of Engineering Science, Divison of Natural Sciences, Surveying and Mechanical Engineering.
    Work integrated learning for employee health in schools 2014In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 6, no 4, p. 387-398Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to examine relationships between quality management health dimensions, employee health, flow and work integrated learning in primary schools. Previous research has indicated relationships between quality management and health. In this study, the role that work integrated learning plays in the connection between quality and health is investigated.

    Design/methodology/approach – The study object has been a number of schools. A quantitative survey has been carried out. A random sample of 20 primary schools, of which 13 (65 per cent) agreed to participate, was selected. Questionnaires to their 301 employees were delivered and 229 (76 per cent)were returned. The reliability of the items were analysed with Cronbach’s alpha test. The statistical relationships between the items were studied with Pearson’s correlation test.

    Findings – The results show that the items are reliable. Moreover, statistical correlations between work integrated learning on the one hand and employee health, quality management health dimensions and flow on the other hand are found.

    Research limitations/implications – One limitation is that the research has only been carried out in schools and the possibilities of generalising the findings to other sectors are uncertain. Research implications are the relationships that have been identified between work integrated learning and the other factors.

    Practical implications – The knowledge that has resulted from the study should be useful for organisations in their attempts to improve the health status of the employees.

    Originality/value – The relationship between work integrated learning and employee health has not been studied in any other major study.

  • 4. Lagrosen, Yvonne
    et al.
    Travis, Frederick
    Maharishi University of Management, Center for Brain, Consciousness and Cognition, Fairfield, Iowa, USA).
    Lagrosen, Stefan
    University West, Department of Economics and IT, Division of Business Administration.
    Brain integration as a driver for quality management success2012In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 4, no 3, p. 253-269Article in journal (Refereed)
    Abstract [en]

    In this paper research leading to quality management success is examined, elaborated, and highlighted in a new profound way by focusing on the most fundamental aspect of the human dimension, the brain. The purpose is to examine the relationship between brain functioning and quality management success. In this examination, the role of core values, profound organizational learning and values of quality management are explained.

     

    Design/methodology/approach

    The paper builds on a conceptual review of research in the areas of quality management success, values of quality management, core values and neurophysiology with focus on brain integration. 

     

    Findings

    The relation of core values with brain functioning is described based on previous research. A framework with logical steps from brain integration, via core values, quality management values and quality management practices to quality management success is developed.

     

    Research limitations/implications

    The paper adds to the understanding of the role brain integration has for success in quality management efforts. A limitation is that it only builds on previous research.

     

    Practical implications

    The findings provide a deeper understanding of quality management success and should thus be valuable for quality managers and leaders striving for excellence for their organisations.

     

    Originality/value

    The importance and crucial role of brain integration for quality management success has not been elaborated in the literature of quality management before.

     

    Keywords

    Quality management, brain integration, core values, organisational learning, quality management success, culture, quality management values, decision-making

     

     

  • 5.
    Lycke, Liselott
    et al.
    University West, Department of Engineering Science.
    Tano, Ingrid
    University West, Department of Engineering Science, Division of Mathematics, Computer and Surveying Engineering.
    Building quality culture in higher education2017In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, no 3-4, p. 331-346Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to describe an approach to build a quality culture within a higher education institution. Design/methodology/approach: This paper is based on Action research and a Case study. Findings: The authors show the result of the mapped processes of a higher education institution, Management planning and control, Education, Research and Support, and describe how the mapping was performed, working in cross-functional teams. Further on, they discuss the result of the pilot and the plan for implementation. Originality/value: A process-oriented approach in higher education institutions, with its complexity, creates opportunities for successful quality assurance and control when having an integrated quality assurance system. © 2017, © Emerald Publishing Limited.

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