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  • 1.
    Höglund, Mats
    University West, Department of Economics and IT, Divison of Law, Economics, Statistics and Politics. Karlstads Universitet.
    The importance of staff to the efficiency of the tax agency2016In: Nordic Tax Journal, ISSN 0904-6380, E-ISSN 2246-1809, no 2, 113-127 p.Article in journal (Refereed)
    Abstract [en]

    The Swedish Tax Agency is responsible for controlling as well as informing and assisting the taxpayers. Even if these tasks are not necessarily contradictory, they can be difficult to perform all at once. In their performance of duties, tax agency employees have to meet the expectations of the management as well as of the taxpayers. The goal fulfilment of the Tax Agency is contingent on the organisation’s ability to provide a stress-free working environment. Stress may cause physical and psychological problems.

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