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  • 1.
    Augustsson, Filip
    University West, Department of Engineering Science, Division of Industrial Engineering and Management, Electrical- and Mechanical Engineering.
    Processkartläggning vid nätanslutning för ökad kundnöjdhet2022Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In 2022 a study was performed looking at the possibility to increase customer satisfaction at Vattenfall Eldistribution AB. Dissatisfied customer occur in several businesses and Vattenfall Eldistribution AB is the company that the author has studied to develop improvement. The study has been focusing on the areas first hand connections, change of contract, temporary change of contracts and network connections without long term obligations which constitute the most errands for the Company yearly. Another problem is that the numbers of errands regarding new network connections have increased in a pace with which the staffs are not able to cope.

    In order to accomplish the purpose of this survey it has followed the DMAIC-principle in order to define, measure, analyze and to identify areas of improvement. By using observations and interviews, flow charts depicting the areas of improvements have been developed to illustrate the present situation. From the previous data collected quantitative data has been collected and analyzed to finalize probable areas of improvement. As a comparison a process analysis has been performed against the travel leisure group TUI in order to find if there are processes which could be applicable in Vattenfall EldistributionAB. The study also showed there is a large discrepancy regarding the timeframe a connection should take and the time it really takes. According to the interviews this is due to lack of resources to deal with each errand. In the interviews it was also disclosed that in handing an errand over to this is done all but efficient. It has also been found that customer satisfactions not always have been and it’s best due to lack of communication from the Company as promised. This has ended up in Installation Support being preoccupied with customer complaints which could have been avoided earlier in the chain of communication.

    In lieu of this study several areas of improvements have been explained in order to improve customer satisfaction. By enhancing procedures in the day to day operations resources will be freed to be redistributed to other areas of business which today are short on resources. By implementing Customer Satisfaction Management systems which helps the employee to keep track of the customers and in which the customer can see where his/her project is would free employee time and also increase customer satisfaction since the customer would in real time see where the project is. Vattenfall Eldistribution AB should analyse and evaluate the pros and cons from implementing a FMEA based process.

  • 2.
    Bohlin, Margareta
    et al.
    University West, Department of Social and Behavioural Studies, Psychology and organization studies.
    Gurdal, Sevtap
    University West, Department of Social and Behavioural Studies, Division for Educational Science and Languages.
    Social mobilisering och organisering via sociala medier2016In: Socialt arbete och internet: att förstå och hantera sociala problem på internet. Liber förlag. Bokkapitel / [ed] K. Daneback & E. Sorbring, Stockholm: Liber, 2016, 1, p. 122-135Chapter in book (Other academic)
  • 3.
    Herrman, Margaretha
    et al.
    University West, Department of Nursing, Health and Culture, Divison for Health, Culture and Educational Sciences.
    Nilsson, Lena
    University West, Department of Nursing, Health and Culture, Divison for Health, Culture and Educational Sciences. University West, Department of Social and Behavioural Studies, Division of Psychology, Pedagogy and Sociology.
    "Det är upp till er hur det ska bli...": att följa en renoveringsprocess i skolmiljö2009Report (Other academic)
    Abstract [sv]

    Denna studie sätter fokus på elevers delaktighet i dialogplanering vid renovering av skolmiljö. Vårt projektintresse har vuxit fram i en växelverkan mellan fastighetsförvaltares intentioner att utveckla nya modeller för planering: delaktighet och dialog, och det intresse för lärande i arbetslivet som inryms i Högskolans Västs profil Arbetsintegrerat lärande, AIL. En övergripande frågeställning i denna rapport handlar om vilka möjligheter till ömsesidigt lärande som finns i dialogplanering. I vår analys har vi betonat en kritisk granskning av delaktighet som en styrningspraktik som gränsar till manipulation och där ansvaret läggs på de som varit delaktiga för eventuella felval. En mer positiv analys kan göras t ex med hjälp av Healey et al (2003) som menar att i deliberativ styrning finns möjligheter till ökad institutionell kapacitet via resurser i form av kunskaper och relationer. Resurserna kan utvecklas på olika nivåer från att all tillgänglig kunskap används och nya relationer skapas till att maktrelationer påverkas och ny kunskap skapas vilket kan leda till en ökning i den institutionella kapaciteten vilket kanske kan behövas för att ge elever ett större inflytande och en utveckling av professionella verksamheter. I detta projekt har man ändå kommit en bit på väg mot bättre relationer för de elever som deltog och dessa elevers kunskaper och erfarenheter har synliggjorts och till viss del kunnat utnyttjas. För att öka den institutionella kapaciteten menar vi att man måste tillåta att processen får mer tid och är mer öppen. Healey et el (2003) poängterar komplexiteten i planeringsprocesser och menar att trots att man inte når ända fram är det värt besväret att skapa dessa horisontella relationer genom att göra så många som möjligt delaktiga och det finns dessutom ingen återvändo.

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  • 4.
    Johansson, Lars-Olof
    et al.
    Halmstad University, Halmstad.
    Lundh Snis, Ulrika
    University West, School of Business, Economics and IT, Divison of Informatics.
    The dynamics of interaction: exploring a living lab innovation process from a community of practice2011In: In proceedings of PACIS 2011, Pacific Asia Conference on Information systems, Brisbane, Australien., PACIS , 2011, p. nr 79-Conference paper (Refereed)
    Abstract [en]

    This paper is based on a living lab project, which is an open, user-centric, innovation approach,where several actors from industry, user groups and academia are involved. The research question is:how can interaction dynamics be understood in a living lab innovation process? We applied an action-oriented research approach, where the empirical results are from The Find Project (TFP), which aim is to customize an ICT product based on the needs of a user group. The findings are analyzed from a community of practice perspective where three different communities, i) researchers from Halmstad Living Lab (HLL), ii) ICT developers (ICTD) and iii) next of kin of demented elderly persons (NOKD), represented the unit of analysis. We identified situations and activities that played a vital role for the innovation process in terms of boundary interaction dynamics. The contribution of our research to innovation theory is a combination and further exploration of the boundary spanning and communities of practice theories. We have developed a conceptual model describing the dynamics in boundary interactions of an ICT innovation process with regard to boundary objects-inuse and brokering. The conceptual model highlights two different levels of brokering: i) inner-level brokering and ii) outer-level brokering.

  • 5.
    Jungselius, Beata
    et al.
    University West, School of Business, Economics and IT, Division of Media and Design.
    Weilenmann, Alexandra
    University of Gothenburg, Gothenburg (SWE).
    Keeping Memories Alive: A Decennial Study of Social Media Reminiscing, Memories, and Nostalgia2023In: Social Media + Society, E-ISSN 2056-3051, Vol. 9, no 4, p. 1-15Article in journal (Refereed)
    Abstract [en]

    In this article, we present findings from an analysis of social media users’ own descriptions of having lived with social media for over a decade. In doing so, we draw upon the users’ reflections as related in data collected over 10 years. We present findings from a unique dataset of 36 stimulated-recall interviews, where we have studied the same group of informants in 2012, 2017, and 2022. While previous work on reminiscing, memories, and social media have relied on descriptions of practices as they are remembered, our approach has allowed us to follow and examine how users reflect upon their own practices over time. In this article, we focus on social media reminiscing practices and show how social media users seek and engage with previously posted social media content to reminisce and how their reflecting upon how their social media practices have evolved over time evoke ambiguous feelings. Drawing upon previous work and our own empirical material, we define and discuss social media nostalgia. We describe how social media users experience both personal social media nostalgia (referring to how I was), and historical social media nostalgia (referring to how it was) when reflecting upon past social media practices and demonstrate how social media users nostalgize as they interact with and through social media memories. Finally, we discuss our findings in relation to the interplay between reminiscing practices and technology and point to how social media memories represent a detailed insight into an ongoing social transformation of everyday life.

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    Förlagets fulltext
  • 6.
    Liljeroth, Ingrid
    Strömstad Akademi.
    Fc - På Tröskeln Till En Annan Värld: Facilitated communication i utveckling av medvetenhet och identitet hos personer med funktionsnedsättningar2013Report (Other academic)
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    fulltext
  • 7.
    Mittelmark, Maurice B.
    et al.
    Department of Health Promotion and Development, Faculty of PsychologyUniversity of Bergen, Bergen (NOR).
    Eriksson, Monica
    University West, Department of Health Sciences, Section for health promotion and care sciences.
    Sagy, Shifra
    Martin Springer Center for Conflict StudiesBen-Gurion University of the NegevBe’er Sheva (ISR).
    Pelikan, Jürgen M.
    WHO-Collaborating Centre for Health Promotion in Hospitals and Healthcare at the Austrian National Public Health Institute (Gesundheit Österreich GmbH)Vienna (AUT).
    Vaandrager, Lenneke
    Department of Social Sciences, Health and SocietyWageningen University and Research,Wageningen (NLD).
    Meier Magistretti, Claudia
    Centre for Health Promotion and ParticipationLucerne University of Applied Sciences and Arts, Lucerne (CHE).
    Lindström, Bengt
    NTNU Center for Health Promotion ResearchNorwegian University of Science and Technology, Trondheim (NOR).
    Bauer, Georg F.
    Center of Salutogenesis, Division of Public and Organizational Health, Epidemiology, Biostatistics and Prevention InstituteUniversity of Zürich, Zürich (CHE).
    Salutogenesis for Thriving Societies2022In: The Handbook of Salutogenesis / [ed] Mittelmark, Maurice B.; Bauer, Georg F.; Vaandrager, Lenneke; Pelikan, Jürgen M.; Sagy, Shifra; Eriksson, Monica; Lindström, Bengt; Meier Magistretti, Claudia, Springer, 2022, p. 635-638Chapter in book (Other academic)
    Abstract [en]

    This chapter is this handbook’s ‘grand finale’, addressing the potential of salutogenesis to nurture thriving societies. The handbook’s editors reflect on the advancement of salutogenesis concerning theory development, applying the salutogenic model in community settings and helping society tackle crises such as COVID-19.

    Download full text (pdf)
    Springer
  • 8.
    Nortwig, Anne-Mette
    et al.
    University Collage Sjælland, Denmark.
    Christiansen, Rene.B.
    University Collage Sjælland, Denmark.
    Karlsen, Asgjerd Vea
    Høgskolen i Buskerud og Vestfold , Norway.
    Spante, Maria
    University West, Department of Economics and IT, Divison of Informatics.
    Wicke, Kurt
    University West, Department of Social and Behavioural Studies, Division for Educational Science and Languages.
    Grænser, barrierer og broer: Kulturmøder og computermedieret kommunikation i online synkrone arbejdsfællesskaber2015In: Det tredje språket: Multimodale studier av interkulturell kommunikasjon i kunst, skole og samfunnsliv / [ed] Engebretsen, Martin, Kristiansand: Portal forlag, 2015, p. 267-281Chapter in book (Other academic)
  • 9.
    Sonne Lehnberg, Ida
    et al.
    University West, School of Business, Economics and IT.
    Holmström Borén, Sébastien
    University West, School of Business, Economics and IT.
    Utmaningar vid migrering till molntjänster2024Independent thesis Basic level (university diploma), 5 credits / 7,5 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study was to investigate whether a migration of data and applications towards the cloud entailed any detectable consequences. After that, our goal was to find some kind of solution to these possible problems. We did literature study and to gain a deeper understanding of these issues this study was supplemented with four semi-structured interviews. Our results show that a generally positive perception of cloud services emerges, where availability appears as the primary driving force. Different organizations have different needs, which is why it is important to determine these needs before a migration.Our conclusion is that one should undertake thorough and well-structures preparatory work. Subsequently, it is recommended to consciously choose and follow one or several established migration strategies.

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    fulltext
1 - 9 of 9
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  • en-US
  • fi-FI
  • nn-NO
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