The study has a quantitative and deductive approach with a cross-sectional design and a survey study was used to measure the correlation between the three variables, trust in leaders and psychological safety and voice.
The purpose of the study is to contribute to the knowledge aboutn the prevalence of and the connection between trust in leaders, psychological safety and employees' propensity to make their voice heard (voice) in public sector.
The research questionin focus is: What is the relationship between trust in leaders, psychological safety, and voice inpublic sector? To investigate the connection, a questionnaire, which is based on previous testing measuring instruments, was sent out to two government agencies. The survey was sent to a total of 187 respondents, with a response rate of 44 percent.
An analysis model has been developed with Social Exchange Theory and the Leader-Member Exchange Theory (LMX) as an interpretive framework for the relationship between the three variables trust in leaders, psychological safety and voice. Drawing upon Social exchange theory and Leader-MemberExchange Theory the concepts of trust in leaders, psychological safety and voice are assumedto be created and developed through relational and social exchange, which is also a prerequisite for the variables and for the relationship between them. The results from the study's empiricalinvestigation show the existence of trust in leaders, psychological safety and voice in the participating organizations. The mean value for each variable is five or higher on a scale fromone to seven.
However, this result should be interpreted with caution, as the response rate of 4 percent may give an unfair picture of the experiences of the whole staff. Furthermore, the results show that there is a relatively strong correlation between trust in leaders and psychological, i.e. a high level of trust in leaders corresponds to a high level of psychological safety.
The results confirm that there is a direct correlation between psychological safety and positive leadership relationships, which highlights the leader's prominent role in shaping the work context and highlights the crucial role that leaders play in promoting psychological safety. I
n addition, the correlation between psychological safety and voice can be confirmed as medium-strong. This correlation is in line with a number of previous studies that have been highlighted. The assumptions made in the theoretical discussion and through the analysis model can largely be confirmed. It can be stated that there is a need to invest in relationship building in order to strengthen trust in leaders in order to create safe psychological environments that create the conditions for employees to make their voices heard and thus contribute to the development and learning of organizations.
The conclusion is that trust-based governance plays an importantrole in the central government sector. In order to be able to operate in a complex and fast-paced world where constant changes and opportunities for learning processes are required, room should be given to create innovative environments rather than controlling structures.