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Factors affecting multicultural team performance: A study of Restaurant Industry
University West, Department of Economics and IT, Division of Business Administration.
University West, Department of Economics and IT, Division of Business Administration.
2016 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The study contributes to the performance of a multicultural team of a restaurant chain of Sweden. Such firms allow the collective knowledge, resources and traits of employees of different nationalities. How different factors affect the team performance from employee’s point of view. These factors are helpful in attaining performance which investigated with five factors which may have impact on multicultural team performance. Employees investigated who permanently work in targeted restaurant firm having franchise of McDonald’s and the investigation made through a questionnaire with close ended questions. Questions compiled in respect of analysis model; where some factors affect the performance of the team and those are communication, engagement of team members, diversity, working atmosphere. Based on collected data, it was analysed with the help of SPSS. In order to address these issues, a quantitative research approach suggested and applied. The research methodology includes 1) fill out questionnaire from employees of a firm and 2) the data will be analysed via the software of SPSS in terms of correlation, factor analysis and descriptive statistic measures. The result of the study shows that factors (communication, engagement of team members, diversity, working atmosphere and member interaction) have a positive infect productive impressions on multicultural team performance from the perception of employees.

Place, publisher, year, edition, pages
2016. , p. 34
Keyword [en]
team work, performance, cohesion, cohesion models, multicultural team, hospitality industry, communication, environment, interaction, engagement, diversity
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-9559Local ID: EXD951OAI: oai:DiVA.org:hv-9559DiVA: diva2:948579
Subject / course
Business administration
Educational program
International Business
Supervisors
Examiners
Available from: 2016-08-11 Created: 2016-07-12 Last updated: 2016-08-11Bibliographically approved

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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf