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The Illusion of Structure: About Harmonization and Variation in Competence Management System Practices in a Public Healthcare Organization
Gothenburg University.
University West, Department of Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0002-6101-3054
University West, Department of Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0002-4333-0371
2015 (English)In: ECIS 2015 Completed Research Papers, Münster: ECIS , 2015, 1-14 p.Conference paper (Refereed)
Abstract [en]

This paper reports on a study of the use of a competence management system in a public healthcare organization. Even though systems for documenting and managing competence information have been implemented widely in most sectors, there is a lack of research focusing the adoption and use of such systems in general, and in particular within the public sector. The use of the system was studied through interviews, observations as well as document studies. In our analysis, we focus on local adap- tation practices, and variations in use, as well as how this functionality is carried by social or materi- al parts of the system. By so doing, we show how contradictory perspectives of the system's purpose and use is present in the organization, and surprisingly unproblematic. We argue that our in-depth case analysis illustrates how efforts of standardization in a system benignly can co-exist with local adaptation and variation.

Place, publisher, year, edition, pages
Münster: ECIS , 2015. 1-14 p.
Keyword [en]
Competence management systems, healthcare, local adaptation, standardization
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics; Work Integrated Learning
URN: urn:nbn:se:hv:diva-9022DOI: 10.18151/7217418ISBN: 978-3-00-050284-2OAI: diva2:900954
23rd European Conference on Information Systems (ECIS 2015),May 26-29, Münster
Available from: 2016-02-05 Created: 2016-02-05 Last updated: 2016-02-05Bibliographically approved

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Lundh Snis, UlrikaSvensson, Lars
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