The Role of Local E-government for Satisfied Citizens: Towards Sustainable Development?
2015 (English)In: Uddevalla Symposium 2015. Regional Development in an International Context. Regional, National, Cross Border and International Factors for Growth and Development: Revised papers presented at the 18th Uddevalla Symposium, 11-13 June, Sönderborg, Denmark / [ed] Iréne Bernhard, Trollhättan: University West , 2015, 141-153 p.Conference paper (Refereed)
The objective of this paper is to study the role of local e-government regarding citizens view of municipality service, information and accessibility to municipality service. The main hypothesis was that municipalities with high degree of pro-activity regarding e-government are municipalities with high degree of satisfied citizens. Satisfaction among citizens was studied by using a national survey which is performed twice ever year. The survey normally includes roughly 130 municipalities out of the 290 municipalities in Sweden. The number of randomly selected individuals per municipality is usually 600 in smaller municipalities and 1200 in larger municipalities. In this study we focus on the following dimensions: Overall satisfaction, Satisfaction with response and accessibility and Satisfaction with influence and confidence.The results implies that e-government and satisfied citizens are correlated. The correlations between the e-variables: e-proactivity, e-strategy, e-information/transparency, e-interaction were all significantly correlated to the satisfaction indices. The correlations were generally of medium strength, i.e. around 0.2-0.4. There were no significant correlations between in real life interactions, strategy for democracy and the satisfaction indices.
Place, publisher, year, edition, pages
Trollhättan: University West , 2015. 141-153 p.
Rapport Högskolan Väst, 2015:2
Local e-government, municipalities, citizen satisfaction, e-proactivity, sustainable development, Sweden
Information Systems, Social aspects Public Administration Studies
Research subject SOCIAL SCIENCE, Informatics; SOCIAL SCIENCE, Public administration
IdentifiersURN: urn:nbn:se:hv:diva-8814ISBN: 978-91-87531-17-0OAI: oai:DiVA.org:hv-8814DiVA: diva2:883177
18th Uddevalla Symposium, 11-13 June, Sönderborg, Denmark