Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The Role of Local E-government for Satisfied Citizens: Towards Sustainable Development?
University West, Department of Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0002-2118-2152
University West, Department of Economics and IT, Divison of Law, Economics, Statistics and Politics.ORCID iD: 0000-0002-0575-4309
University West, Department of Economics and IT, Divison of Law, Economics, Statistics and Politics.
2015 (English)In: Uddevalla Symposium 2015. Regional Development in an International Context. Regional, National, Cross Border and International Factors for Growth and Development: Revised papers presented at the 18th Uddevalla Symposium, 11-13 June, Sönderborg, Denmark / [ed] Iréne Bernhard, Trollhättan: University West , 2015, 141-153 p.Conference paper, Published paper (Refereed)
Abstract [en]

The objective of this paper is to study the role of local e-government regarding citizens view of municipality service, information and accessibility to municipality service. The main hypothesis was that municipalities with high degree of pro-activity regarding e-government are municipalities with high degree of satisfied citizens. Satisfaction among citizens was studied by using a national survey which is performed twice ever year. The survey normally includes roughly 130 municipalities out of the 290 municipalities in Sweden. The number of randomly selected individuals per municipality is usually 600 in smaller municipalities and 1200 in larger municipalities. In this study we focus on the following dimensions: Overall satisfaction, Satisfaction with response and accessibility and Satisfaction with influence and confidence.The results implies that e-government and satisfied citizens are correlated. The correlations between the e-variables: e-proactivity, e-strategy, e-information/transparency, e-interaction were all significantly correlated to the satisfaction indices. The correlations were generally of medium strength, i.e. around 0.2-0.4. There were no significant correlations between in real life interactions, strategy for democracy and the satisfaction indices.

Place, publisher, year, edition, pages
Trollhättan: University West , 2015. 141-153 p.
Series
Rapport Högskolan Väst, 2015:2
Keyword [en]
Local e-government, municipalities, citizen satisfaction, e-proactivity, sustainable development, Sweden
National Category
Information Systems, Social aspects Public Administration Studies
Research subject
SOCIAL SCIENCE, Informatics; SOCIAL SCIENCE, Public administration
Identifiers
URN: urn:nbn:se:hv:diva-8814ISBN: 978-91-87531-17-0 (print)OAI: oai:DiVA.org:hv-8814DiVA: diva2:883177
Conference
18th Uddevalla Symposium, 11-13 June, Sönderborg, Denmark
Available from: 2015-12-16 Created: 2015-12-16 Last updated: 2016-11-13Bibliographically approved

Open Access in DiVA

No full text

Other links

Konferenssida

Search in DiVA

By author/editor
Bernhard, IrèneGellerstedt, MartinGråsjö, Urban
By organisation
Division of Media and DesignDivison of Law, Economics, Statistics and Politics
Information Systems, Social aspectsPublic Administration Studies

Search outside of DiVA

GoogleGoogle Scholar

Total: 117 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf