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Prestationsmätning och motivation: En kvalitativ studie om skillnader mellan hierarkiska positioner
University West, Department of Economics and IT, Division of Business Administration.
University West, Department of Economics and IT, Division of Business Administration.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Performance measurement and motivation : A qualitative study of differences between hierarchical levels (English)
Abstract [sv]

Organisationer har i allt större utsträckning valt att arbeta med prestationsmätning av sina medarbetare för att få möjlighet att påverka, kontrollera och utveckla arbetsprestationer och se så att de ligger i linje med organisationens strategi och mål. Det gäller att medarbetare får insikt i vilken roll prestationsmätningssystemet har i organisationen och att syften och mål är väl kommunicerade till alla berörda. En problematik kring att skapa ett prestationsmätningssystem är att se vad som motiverar olika medarbetare till att prestera ytterligare. Skillnader avseende motivation och hierarkisk nivå har påvisats genom tidigare forskning. Studiens syfte var att få insikt i vilka effekter ett prestationsmätningssystem kan skapa kopplat till motivation, samt hur medarbetares motivation skiljer sig i relation till hierarkiska positioner inom organisationer. Syftet är också att se om det går att påvisa en skillnad avseende faktorer som motiverar de olika nivåerna. Den teoretiska referensramen bygger på teori från vetenskaplig litteratur enligt studiens huvudteman prestation, prestationsmätning, motivation och hierarkiska positioner. Kapitlet avslutas med en analysmodell. En kvalitativ metod i form av åtta individuella intervjuer har genomförts för insamling av det empiriska materialet. Datamaterialet ställdes sedan mot den teoretiska referensramen genom vår analysmodell.

Resultatet redogör för en kort presentation av organisationens prestationsmätningssystem och sedan presenteras data som samlats in via intervjuer av medarbetare i verksamheten. Från undersökningen framkom att de skilda yrkesrollerna motiverades av olika motivationsfaktorer utifrån vilken hierarkisk position de hade inom organisationen. Prestationsmätningssystemet i relation till motivation påverkades av medarbetares intresse och delaktighet för deras arbete inom organisationen. Ett starkt engagemang och ett intresse för sina arbetsuppgifter medför att medarbetare motiveras mer av prestationsmätning. Sammanfattningsvis så motiveras både tjänstemannanivå och operativ nivå av systemet, dock varierade styrkan i motivationen hos de olika hierarkiska nivåerna.

Abstract [en]

Organizations have increasingly chosen to work with performance measurement of its employees to have the opportunity to influence, control and develop work performance and ensure that they are in line with the organization's strategy and goals. This applies to employees gain insight into the role of performance measurement system of the organization and the aims and objectives are well communicated to all concerned. The problems concerning the creation of a performance measurement system to see what motivates different employees to perform further. Differences regarding motivation and hierarchical level has been demonstrated by previous research. The study's purpose was to gain insight into the impact of a performance measurement system can create linked to motivation, and how the employee's motivation is different in relation to hierarchical positions within organizations. The aim is also to see whether it is possible to detect a difference in factors which justify the different levels. The theoretical framework is based on Theory of scientific literature under study major themes performance, performance measurement, motivation and hierarchical positions. The chapter concludes with an analysis model. A qualitative approach in the form of eight individual interviews were conducted to collect the empirical material.The data were then prepared to the theoretical framework through our analytical model.

The result explains a short presentation of the organization and then presents the data collected through interviews of employees in the business. The structure of our earnings was built up after our analysis model. From the survey it emerged that the various professional roles were motivated by different motivational factors from which hierarchical position they had in the organization. Performance measurement system in relation to motivation influenced by the employees' interest and participation for their work within the organization. A strong commitment and interest in their work means that employees are motivated more by performance measurement. In conclusion justified both official level and the operational level of the system, however, varied the strength of the motivation of the various employees.

Place, publisher, year, edition, pages
2015. , 37 p.
Keyword [en]
Performance measurement, performance measurement system, motivation, work motivation, hierarchical positions, distribution system
Keyword [sv]
Prestationsmätning, prestationsmätningssystem, motivation, arbetsmotivation, hierarkiska positioner, hierarkiska nivåer, rankningssystem.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-8064Local ID: EXC504OAI: oai:DiVA.org:hv-8064DiVA: diva2:852096
Subject / course
Business administration
Educational program
Ekonomprogrammet
Supervisors
Examiners
Available from: 2015-09-14 Created: 2015-09-08 Last updated: 2015-09-14Bibliographically approved

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