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Att jobba som taxichaufför: En kvalitativ studie om risker, säkerhetsarbetet och den egna upplevelsen
University West, Department of Social and Behavioural Studies, Division of Psychology and Organisation Studies.
University West, Department of Social and Behavioural Studies, Division of Psychology and Organisation Studies.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Working as a taxi driver : A qualitative study on the risks, safety and personal experiences (English)
Abstract [sv]

Att arbeta inom taxiyrket kan innebära många risker för de anställda. Denna studie utfördes med syftet att försöka kartlägga vilka risker taxichaufförer möter dagligen, hur organisationen arbetar med förebyggandet av risker och hur chaufförerna själva hanterar risksituationer. Studien följer en kvalitativ design där sex informanter ur två taxibolag deltog, fem män och en kvinna. Åldrarna varierade mellan 23-54 år. Data samlades in med hjälp av semistrukturerade intervjuer där informanterna fick svara på frågor om risker, organisationen, hälsa och personliga erfarenheter. Tematisk analys användes för att bearbeta och analysera insamlad data. Resultatet i denna studie visade bland annat att stress och hot och våld påverkade taxichaufförernas säkerhet. Resultatet visade också att säkerhetsarbetet kan skilja sig mellan olika bolag men att samtliga informanter önskade mer etablerade rutiner. Acceptans och social förmåga var centrala delar i taxichaufförernas personliga hantering av eventuella risksituationer. Resultatet i denna studie stämde väl överens med den tidigare forskning som ligger till grund för denna studie. Riskerna som taxichaufförer möts av är många och kan oftast kopplas till stress, hälsa, yttre faktorer som hotfulla passagerare samt inre organisatoriska faktorer så som apparatur och rutiner. Trots att vissa bolag arbetar med förebyggande av risker fanns det en önskan bland taxichaufförerna om mer gemensamma och etablerade säkerhetsrutiner.

Abstract [en]

Working in the taxi industry may involve many risks for the drivers. This study was conducted with the purpose to try to identify risks taxi drivers face daily, how the organization works with the prevention of risks, and how the drivers themselves handle risk situations. The study followed a qualitative design where six taxi drivers from two different taxi companies participated, five men and one woman. The ages ranged from 23-54 years. Data were collected using semi-structured interviews where the drivers had to answered questions about the risks in their occupation, organizational factors, health and personal experiences. Thematic analysis was used to process and analyse the collected data. The results of this study showed that stress, threats and violence affected taxi drivers safety. The results also showed that safety measures may differ between companies but all of the interviewees expressed a wish for more established safety routines. Acceptance and social skills were key elements of the taxi drivers' personal way of handling risk situations. The results in this study agreed well with earlier research wich was the basis for this study. The risks that taxi drivers are greeted by are many and can often be associated to stress, health, external factors such as threatening passengers and internal organizational factors such as equipment and routines. Although some companies are working with the prevention of risks, there was still a desire expressed among the taxi drivers about more common and established safety procedures.

Place, publisher, year, edition, pages
2015. , 28 p.
Keyword [en]
Stress, risk, locus of control, taxi driver, safety measures
Keyword [sv]
Stress, risk, locus of control, taxichaufför, säkerhetsarbete
National Category
Psychology
Identifiers
URN: urn:nbn:se:hv:diva-7927Local ID: EXM500OAI: oai:DiVA.org:hv-7927DiVA: diva2:846917
Subject / course
Psychology
Educational program
Personalvetarprogrammet
Supervisors
Examiners
Available from: 2015-08-20 Created: 2015-08-18 Last updated: 2015-08-20Bibliographically approved

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