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Incentives for Inclusive e-Government: The Implementation of Contact Centers in Swedish Municipalities
University West, Department of Economics and IT, Division of Media and Design. (LINA)ORCID iD: 0000-0002-2118-2152
2015 (English)In: Digital Solutions for Contemporary Democracy and Government / [ed] Bwalya, Kelvin Joseph & Mutula, Stephen, IGI Global, 2015, 1, 304-327 p.Chapter in book (Refereed)
Place, publisher, year, edition, pages
IGI Global, 2015, 1. 304-327 p.
Keyword [en]
Inclusive e-government, contact centers
National Category
Other Engineering and Technologies not elsewhere specified Public Administration Studies
Research subject
SOCIAL SCIENCE, Public administration; SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-7587DOI: 10.4018/978-1-4666-8430-0.ch016ISBN: 9781466684300 (print)ISBN: 1466684305 (print)ISBN: 9781466684317 (print)OAI: oai:DiVA.org:hv-7587DiVA: diva2:810549
Available from: 2015-05-07 Created: 2015-05-07 Last updated: 2016-11-13Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
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