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Reduce Lead Time in Sales Process;: a study of streamlining business process and improve interaction between critical sub processes at Valmet AB/Energy
University West, Department of Engineering Science, Division of Automation Systems.
2015 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Reducera ledtiden i säljprocessen: : en studie om att effektivisera en affärsprocess samtförbättra interaktioner mellan kritiska delprocesser på Valmet AB/Energi (Swedish)
Abstract [en]

This thesis aimed to generate improvement proposals to reduce lead time in the sales process. The parameter to identify was how the lead time was affected of variation, waste and constraints within the process. Furthermore, the interaction between including subprocesses and the internal customer requirements on the sales process were also part of the scope.

To achieve the objectives a current situation analysis was performed. The analysis generated information about the included activities that the sales process holds. Findings from the analysis were that the total amount of time required for the sales process was large in comparison to the customer required lead time due to efficient islands within the process. One area of improvement was the information flow and communication during the pre-project. Activities like gathering information, review information and waiting for other functions were consequences of insufficient information flow and interactions between subprocesses. Furthermore, due to parallel working activities performed by the functions the average available time per day to handling inquiries is limited. This together with variation caused by inquiries that passing the line generates overloaded resources which influence the overall lead time and decrease the efficiency.

To reduce bottlenecks, variation and wastes caused by insufficient information the improvement proposals included to; perform a preliminary study; identifying the information needed from the start-up meetings in a communication plan and; establish visual management in combination with daily scrum. The benefits of the improvement proposal are reduced lead time and increased interaction between included subprocesses. Further the improvement proposals will also provide preconditions for single piece flow and flow efficiency.

Place, publisher, year, edition, pages
2015. , 72 p.
Keyword [en]
Waste, Variation, Constraints, Bottleneck, Lean Production, VSM, Six Sigma, Kano Analysis, Internal Customer, Lead Time Analysis, Value and Non-Value
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hv:diva-7520Local ID: EXC507OAI: oai:DiVA.org:hv-7520DiVA: diva2:805287
Subject / course
Industrial organization and economics
Educational program
Industriell ekonomi
Supervisors
Examiners
Available from: 2015-04-21 Created: 2015-04-15 Last updated: 2015-04-21Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf