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Patienters erfarenheter av sjuksköterskans bemötande på en akutmottagning: En litteraturöversikt
University West, Department of Nursing, Health and Culture, Divison of Caring Sciences, undergraduate level.
University West, Department of Nursing, Health and Culture, Divison of Caring Sciences, undergraduate level.
2015 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesisAlternative title
Patients experiences of nurses'treatment in an emergency department : A literature review (English)
Abstract [en]

Background

: During the first half-year of 2013 2.4 million people sought care at Sweden's hospital-bound emergency departments. The national board of health and welfare describes problems like long waiting times and a high workload on the emergency departments. The nurse has a central place in patient care at emergency departments, and patients´ experiences of nurse's attitude is an important factor in the quality of care.

Aim:

The aim was to describe patients´ experiences of nurses' treatment and aspects that affect the meeting at a somatic hospital-bound emergency department.

Method:

Literature review based on qualitative and quantitative empirical research.

Results:

The result showed that nurses encounter patients in an environment where the patient may be worried about their medical condition, about long waiting time, about the new environment, being in pain or the patient may feel alone and abandoned. The results are organized in three themes: "Responding to the waiting patient", "treatment during triage and priority" and "the patient's need for nurse's attention".

Conclusion:

The patient's experience of nurses is that a positive attitude and communication during the waiting period give the patient a feeling of being seen and reduces anxiety. Inadequate treatment during the waiting time can create a feeling of being neglected, ignored, forgotten and not being taken care of. In general patients are impressed by the nurses caring skills and almost all patients felt they were treated with respect and consideration, and they experienced the nurse as good or very good.

Place, publisher, year, edition, pages
2015. , 21 p.
Keyword [en]
Caring relation, communication, emergency department, nursing, patient experience.
National Category
Nursing
Identifiers
URN: urn:nbn:se:hv:diva-7343Local ID: EXO502OAI: oai:DiVA.org:hv-7343DiVA: diva2:787914
Subject / course
Nursing science
Educational program
Sjuksköterskeprogrammet
Supervisors
Examiners
Available from: 2015-02-13 Created: 2015-02-12 Last updated: 2015-02-13Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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