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Sjuksköterskors upplevelse av att ge omvårdnad i telefonrådgivning: En litteraturstudie
University West, Department of Nursing, Health and Culture, Divison of Caring Sciences, undergraduate level.
University West, Department of Nursing, Health and Culture, Divison of Caring Sciences, undergraduate level.
2014 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesisAlternative title
Nurses' experience of nursing in telephone advice service: : A literature study (English)
Abstract [en]

Background:

The nurse is expected, as a professional, to adopt a holistic perspective, and holism is seen as the base from which the nurse practices her work. At the same time nursing in telephone advice service is an activity that is increasing and a nursing form that most nurses manages.

Aim:

To explore nurses experiences of nursing through telephone advice service.

Method:

A literature study, with a qualitative approach based on ten articles. Systematic searches resulted in nine articles. One article was found in an unsystematic search. All articles were analyzed according to an analyzing model presented by Friberg.

Results:

The result identified six categories. Categories identified are: difficulties in assessing, decision support system - support or obstacles, power structures in the work, communication difficulties, being an advisor and influence of the working environment.

Conclusion:

The remote nature of nursing in telephone advice service means a different kind of circumstances for nursing. Both possibilities and difficulties were experienced by the nurses in six identified categories. The meeting between nurse and caller was seen as a core issue, because of the vocal as a single mean of communication. Also the time pressure of the calls was experienced as a stressing factor. Some nurses expressed possibilities due to this kind of nursing, while others were concerned of not fulfilling the responsibilities of the nursing profession.

Place, publisher, year, edition, pages
2014. , p. 19
Keywords [en]
Communication, computerized decision support system, decision making, power
National Category
Nursing
Identifiers
URN: urn:nbn:se:hv:diva-7299Local ID: EXO500OAI: oai:DiVA.org:hv-7299DiVA, id: diva2:784335
Subject / course
Nursing science
Educational program
Sjuksköterskeprogrammet
Supervisors
Examiners
Available from: 2015-02-04 Created: 2015-01-29 Last updated: 2015-02-04Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf