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"Det gör lite ont i hjärtat, de är så unga och ensamma": Om känslor, strategier och lärande i mötet med ensamkommande ungdomar
University West, Department of Nursing, Health and Culture, Divison for Health, Culture and Educational Sciences.
University West, Department of Nursing, Health and Culture, Divison for Health, Culture and Educational Sciences.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
"Your heart aches a little, they are so young and lonely" : On emotions, strategies and learning in encountering unaccompanied minors (English)
Abstract [sv]

Föreliggande kvalitativa studie undersöker och beskriver vilka känslor som kan uppkomma hos kontaktpersoner åt ensamkommande, vilka strategier man använder för att hantera de mer svåra känslorna samt hur man lär dessa strategier. Studien genomfördes med hjälp av semistrukturerade intervjuer på femton kontaktpersoner inom yrket. Vi har med hjälp av den hermeneutiska ansatsen analyserat och strukturerat vårt resultat. Vårt resultat visar att det inom yrket finns bra men även svåra känslor och att man genom både medvetna och omedvetna strategier många gånger kan hantera dessa känslor. Man kan även i vår studie utläsa hur man i arbetet lär strategier via kommunikation, relationer, erfarenhet och officiella verktyg. Studien ger ett viktigt bidrag till människor som arbetar med ensamkommande, men även för forskare intresserade av att undersöka hälsoaspekter av socialt arbete

Abstract [en]

This qualitative study explores and describes the feelings that may occur for contact persons working with unaccompanied minors. The study further describes which strategies contact persons use to manage their difficult emotions and how to learn these strategies. The study was conducted using data-material from semi-structured interviews with fifteen contact persons working with unaccompanied young people. We have used the hermeneutic approach, analyzed and structured our results. Our results show that in their profession contact persons experience good emotions, but also difficult emotions. Contact persons cope with these emotions through both conscious and unconscious strategies. In conclusion, the study supplies new knowledge on how to learn strategies in work through communication, relationships and official tools

. The study gives an important contribution of knowledge for people working with unaccompanied minors, but also for scholars interested in investigating health aspects och social work

Place, publisher, year, edition, pages
2014. , 57 p.
Keyword [en]
Learning, coping strategies, unaccompanied, contact person, experience, reflection, hermeneutics, communication, empathy
Keyword [sv]
Lärande, copingstrategier, ensamkommande, kontaktperson, erfarenhetsutbyte, reflektion, hermeneutik, kommunikation, empati
National Category
Health Sciences
Identifiers
URN: urn:nbn:se:hv:diva-6941Local ID: EXM520OAI: oai:DiVA.org:hv-6941DiVA: diva2:759338
Subject / course
Public health science
Educational program
Hälsovetarprogrammet
Supervisors
Examiners
Available from: 2014-11-06 Created: 2014-10-29 Last updated: 2014-11-06Bibliographically approved

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