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E-government and E-governance - Swedish Case Studies with Focus on the Local level
University West, Department of Economics and IT, Division of Media and Design.ORCID iD: 0000-0002-2118-2152
2013 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The concepts of e-government and e-governance are used interchangeably in most research and there is no single definition of these terms. The objective of this licentiate thesis is to provide a deeper understanding of these concepts through empirical studies in a Swedish context. Further, it aims to analyse whether – and if so in what way – the implementation of local contact centres (CC) affect conditions for local planning. This is reported in three articles. In this thesis e-government is defined to as the use of tools and systems by governmental bodies made possible by ICT that affect the organization of public administration. E-governance is defined as the ICT-based networks of services and administration in New Public Management settings including both public and private actors. Case study methodology is used as research method, including interviews, focus group studies, document studies, and some participatory observations. The analysis is partly built on an inductive methodological approach, since this is a new, emerging field of innovative policy and practice. Based on a theoretical discussion of New Public Management in the digital era, findings show that there is a difference between the concepts of e-government and e-governance from the perspective of e-administration and e-services and that the terms should not be used interchangeably. The study indicates that there are examples of implementation that are referred to the e-governance setting. Further the study indicates that local municipal contact centres may be referred to not only as an implementation of e-government but as a combination of e-governance and e-government. The findings indicate that there is a potential for positive impact on the conditions for local planning through the implementation of municipal contact centres.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2013. , 29 p.
Series
ISRN KTH/SoM/13-13/SE, ISSN 1653-6126
Keyword [en]
governance, e-Government, e-governance, new Public Management, municipal contact centres, planning, policy entrepreneurship
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Public administration; SOCIAL SCIENCE, Political science
Identifiers
URN: urn:nbn:se:hv:diva-5909ISBN: 978-91-7501-888-1 (print)OAI: oai:DiVA.org:hv-5909DiVA: diva2:695152
Opponent
Supervisors
Note

Avhandlingen presenterades och försvarades vid lic.seminarium på KTH, Skolan för Arkitektur och Samhällsbyggnad 29 oktober 2013.

Available from: 2014-02-19 Created: 2014-02-10 Last updated: 2016-11-13Bibliographically approved
List of papers
1. Local e-Government in Sweden: Municipal Contact Center implementation with focus on Citizens and Public Administrators
Open this publication in new window or tab >>Local e-Government in Sweden: Municipal Contact Center implementation with focus on Citizens and Public Administrators
2014 (English)In: The Journal of Community Informatics, ISSN 1712-4441, Vol. 10, no 1Article in journal (Refereed) Published
Abstract [en]

The aim of the article is to analyze the implementation of municipal contact centers (CCs) - an e-government initiative on the local level - from the perspectives of citizens and public administrators. This article is based on case studies from four Swedish municipalities. The results indicate that the CCs: contribute to increased access to municipal service, localize public services and combine different services into a one-stop practice striving to provide a "holistic" approach to the individual citizen in her local context. However, the quality of the service also depends on the organizations of the work within the back-office of the municipality. All issues from the citizens were registered which contribute to increased knowledge about the citizens needs and perceptions regarding municipality services and planning in urban issues.

Place, publisher, year, edition, pages
Journal of Community Informatics, 2014
Keyword
Community Service Delivery, e-Government, Municipal Contact Centre, Urban Planning, Learning
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics; SOCIAL SCIENCE, Public administration
Identifiers
urn:nbn:se:hv:diva-5890 (URN)
Available from: 2014-01-20 Created: 2014-01-20 Last updated: 2016-11-13Bibliographically approved
2. Trust in Secure Public E-services: Translating Policies into Use
Open this publication in new window or tab >>Trust in Secure Public E-services: Translating Policies into Use
2012 (English)In: Entrepreneurship, Social Capital and Governance: Directions for Sustainable Development and Competitiveness of Regions / [ed] Charlie Karlsson, Börje Johansson, Roger R Stough, Cheltenham: Edward Elgar Publishing, 2012, 241-262 p.Chapter in book (Refereed)
Abstract [en]

The emerging information society challenges relations between public agencies and citizens in many ways. Providing e-services on the Internet and using other forms of information and communication technologies are basic components of e-government. E-services as such are innovations – even if the service itself existed before – as they are a new way of producing and organizing the service. For secure use and successful implementation of innovations in public contexts, the innovation must be considered legitimate and related to policies.

   The European Union and all other levels of government form policies, which are translated among the various levels to manage the useful, secure praxis of e-services. Translation in organisational terms takes place across governmental levels in the multi-level governance chain and secondarily from technical to administrative settings. Since the Swedish public administration relies on a dual steering approach, with strong, constitutionally mandated regional and local autonomy, such policies cannot be forced onto regional and local public agencies. Instead, European and national policy statements become soft policy instruments in the local context, and their implications rely on local uptake in the specific setting and on the competencies of the professionals in local public administration. 

   Since this is a new, emerging field of innovative policy and practice, our analysis will build on an inductive methodological approach. The theoretical framework of policy and technology translation allows inclusion of this broad process of changes. Our focus here on the translation process is to highlight translations both across levels in multi-level settings and as constructions of meanings of security. The conclusion is that the organizational settings of multi-level governance are greater constraints than new technology for implementation of public e-services.   

Place, publisher, year, edition, pages
Cheltenham: Edward Elgar Publishing, 2012
Series
New Horizons in Regional Science series
Keyword
public e-services, policy translation, e-Government, multi-level governance
National Category
Social Sciences
Research subject
SOCIAL SCIENCE, Public administration
Identifiers
urn:nbn:se:hv:diva-4983 (URN)10.4337/9781781002841.00015 (DOI)2-s2.0-84882030527 (Scopus ID)9781781002834 (ISBN)978 1 78100 284 1 (ISBN)
Available from: 2012-12-31 Created: 2012-12-31 Last updated: 2016-11-13Bibliographically approved
3. Regional e-governance: Promoting Entrepreneurial Behavior in Public Administration
Open this publication in new window or tab >>Regional e-governance: Promoting Entrepreneurial Behavior in Public Administration
2014 (English)In: Agglomeration, clusters and entrepreneurship: Studies in Regional Economic Development. / [ed] Charlie Karlsson, Börje Johansson, Roger R. Stough, Cheltenham: Edward Elgar Publishing, 2014, 1, 199-220 p.Chapter in book (Refereed)
Abstract [en]

Public e-services are technical innovations which enable organizational changes. The basic pre-conditions for e-services in the public sector differ in several respects from e-commerce in the private sector. When the “customers” are citizens, the distribution of, access to and use of the services are not based on an open market distribution. Public e-services bring about innovative organizational changes for the new e-society and bridge formerly unseen digital divides. However, such changes demand an innovative behaviour among people in professional roles which are usually strictly and formally defined. 

    The conceptual model developed in this paper will discuss the differences of e-services, e-administration and e-democracy. Following this model, an illustrative case of a public e-service on the Internet will be presented and analyzed. The e-service extending the geographical reach of public organizations is the Common application system for upper secondary school in the regions of West Sweden and Östergötland in Sweden. The professionals in public administration acted as entrepreneurs and improved the intended benefits of the e-service. We therefore see a demand for developing general models to analyze as well as for promoting public e-services.

Place, publisher, year, edition, pages
Cheltenham: Edward Elgar Publishing, 2014 Edition: 1
Keyword
E-Governance, regional, public e-service, IT-innovations, entrepreneurial, public administration
National Category
Social Sciences
Research subject
SOCIAL SCIENCE, Economics; SOCIAL SCIENCE, Business administration; SOCIAL SCIENCE, Public administration
Identifiers
urn:nbn:se:hv:diva-5908 (URN)10.4337/9781783472635.00016 (DOI)9781783472635 (ISBN)9781849809269 (ISBN)
Available from: 2014-02-10 Created: 2014-02-10 Last updated: 2016-11-13Bibliographically approved

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Citation style
  • apa
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