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Employee health in the wellness industry
University West, Department of Engineering Science, Division of Industrial Engineering and Management, Electrical- and Mechanical Engineering. (KLOK (Kvalitet i Lärande OrganisationsKultur)ORCID iD: 0000-0001-5545-5457
University West, School of Business, Economics and IT, Division of Business Administration. (KLOK)ORCID iD: 0000-0003-3310-305X
University West, Department of Engineering Science. (KLOK)
2013 (English)In: Toulon-Verona Conference XVI. USB-minne, Toulon-Verona Conference , 2013Conference paper, Published paper (Refereed)
Abstract [en]

Employee health is becoming increasingly focused as lacking health cause unnecessary costs while better health has been related to higher quality and performance. This paper reports a study in the wellness sector. As this industry has health as its business mission, it might be reasonable to assume that it is populated by health conscious individuals. The purpose has been to investigate health creating dimensions in the wellness industry. Seven leading Swedish SPA-hotels have been studied using a novel methodology based on the quality café-method. This method has the ‘world café-method’ at its basis but has been developed by inclusion of quality management methods. Quality cafés focusing on health creating aspects have been carried out at the seven hotels with staff from different departments as participants. The resulting data were analysed with the constant comparative method from the grounded theory approach. As a result four dimensions of employee health have been defined. In the paper, the dimensions are described and related to theories of quality management and health promotion. The findings should be valuable for the theoretical understanding of health creating factors in the wellness industry as well as for managers striving to improve the health status of their employees.

Place, publisher, year, edition, pages
Toulon-Verona Conference , 2013.
Keywords [en]
Employee health, Wellness industry, SPA-hotels, quality café, quality management, health promotion
National Category
Social Sciences
Research subject
ENGINEERING, Quality management
Identifiers
URN: urn:nbn:se:hv:diva-5682ISBN: 9788890432736 (print)OAI: oai:DiVA.org:hv-5682DiVA, id: diva2:659095
Conference
16th Toulon-Verona Conference “Excellence in Services” 29 – 30 August 2013, Ljubljana - Slovenia
Available from: 2013-10-24 Created: 2013-10-24 Last updated: 2019-03-13Bibliographically approved

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Lagrosen, YvonneLagrosen, Stefan

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
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  • de-DE
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  • en-US
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  • nn-NB
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Output format
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