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The Quality Café as a method for organisational learning and quality development
University West, Department of Engineering Science, Division of Mechanical Engineering. (KLOK (Kvalitet i Lärande OrganisationsKultur)ORCID iD: 0000-0001-5545-5457
University West, Department of Economics and IT, Division of Business Administration. (KLOK)
2013 (English)In: Abstracts of Papers Presented at the International Conference on Management, Leadership and Governance / [ed] Vincent Ribiere,Lugkana Worasinchai, Bangkok: The Institute for Knowledge and Innovation , 2013, p. 203-208Conference paper, Published paper (Refereed)
Abstract [en]

This paper reports a study into the usefulness of a method called the Quality Café. The method is based on the World Café method which has been supplemented with the quality management tool,

affinity diagrams. The purpose of this paper is to investigate The Quality Cafe as a method for organisational learning and quality development. The paper is based on theory from quality management and organisational learning. A framework depicting quality man-agement as a system of components of different profundity is presented. In the study the possibility of integrating more profound aspects in one of the superficial tools, the affinity diagram, is assessed. A case study has been carried out in which a Quality Café was performed in a Swedish SPA-hotel. The results have been as-sessed for their usefulness for the company as well as for research. It is found that the method was useful in both regards in this specific case which indicates its us-ability. Nevertheless further research is needed to assess the general usefulness of the method.

Place, publisher, year, edition, pages
Bangkok: The Institute for Knowledge and Innovation , 2013. p. 203-208
National Category
Engineering and Technology
Research subject
ENGINEERING, Quality management
Identifiers
URN: urn:nbn:se:hv:diva-5662OAI: oai:DiVA.org:hv-5662DiVA, id: diva2:659094
Conference
International Conference on Management, Leadership and Governance, ICMLG, 7-8/2 2013, Bangkok, Thailand
Available from: 2013-10-24 Created: 2013-10-21 Last updated: 2015-06-24Bibliographically approved

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Lagrosen, Yvonne

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CiteExportLink to record
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