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Kunskapsintegrering med informationssystem i professionsorienterade praktiker
University West, Department of Economics and IT, Divison of Informatics. (LINA)ORCID iD: 0000-0002-1421-868X
2012 (Swedish)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis is based on a professional perspective in the use of information systems. Information systems for knowledge integration in professional practices constitutes of dynamics for management and organization, where the professional work practice and information systems can be developed together. This thesis is started out from studies of two different professional work practices, aircraft maintenance and emergency health care, as both can be characterized as time- and life critical. The two different professional work practices can be seen as two different profession types. The four research questions in this thesis are:

What importance do the characteristics for T- and L-professions have, respectively, on the use of information systems?

What general challenges can be derived from professions’ use of information systems?

What importance do the management and organization have for T- and L-professions, respectively, on the use of information systems?  

How can the use of information systems be organized in order to facilitate knowledge integration within professional work practices?

Two case studies with ethnographical influences have been conducted where the two different profession types constitute two defined cases.  These studies were initially inductive and exploratory, for then becoming more explanatory and somewhat normative at the final stage. One of the studies was conducted within the aircraft maintenance performed at the Swedish Airforce in cooperation with Volvo Aero Corporation. The other study was conducted within the Emergency Health Care incorporated in the NU Health Care, in Västra Götaland, Sweden.

The contribution of the thesis is aimed at showing that professional characteristics are important for trust, sense-making and engagement for, and in use of information systems. The thesis shows the need for seeing structures between professions and management as crucial for knowledge integration with information systems, where a new integrated leadership is suggested. This new integrated leadership is important for guiding the knowledge integration. Moreover, the thesis suggests a new approach to knowledge integration in order to bridge organic boundaries and limitations. This approach is called transact. Transacts within professional work practices are important in order to develop existing and future use of information systems as well as to integrate information systems into the complex work, so it can be effectively performed, with a high quality.

Abstract [sv]

Den här avhandlingen utgår ifrån ett professionsorienterat perspektiv på användning av informationssystem. Informationssystem för kunskaps-integrering i professionsorienterade arbetspraktiker innebär en dynamik för styrning och organisation där den professionsorienterade arbetspraktiken och informationssystem kan utvecklas tillsammans. Avhandlingen bygger på studier av två olika professionsorienterade arbetspraktiker, flygplansunderhåll och sjukvård, som båda kan karaktäriseras som tids- och livskritiska. De två professionsorienterade arbetspraktikerna kan härledas till två olika professionstyper. De fyra forskningsfrågorna i denna avhandling är:

Vilken betydelse har egenskaper för T- respektive L-professioner för användning av informationssystem?

Vilka generella utmaningar kan härledas ur professioners användning av informationssystem?

Vilken betydelse har ledning och organisation av T- respektive L-professioner för användning av informationssystem?

Hur kan användning av informationssystem organiseras för att möjliggöra kunskapsintegrering i professionsorienterade praktiker?

Två fallstudier med etnografiska inslag har genomförts där två olika professionstyper utgör två definierade fall. Inledningsvis var dessa studier av en induktiv och explorativ karaktär, för att sedan bli mer förklarande och i slutskedet också något normerande. Den ena studien gjordes inom flygplansunderhållet vid det svenska flygvapnet, F7 i samverkan med Volvo Aero Corporation. Den andra studien har gjorts inom akutsjukvåren i NU-sjukvården, Västra Götaland.

Bidraget i avhandlingen avser att visa att professioners egenskaper har betydelse för tillit, meningsskapande och engagemang både för, och i, användning av informationssystem. Avhandlingen visar behovet av att se strukturer mellan professioner och ledning som avgörande för kunskapsintegrering med informationssystem, där ett nytt integrerat ledarskap föreslås. Detta nya integrerade ledarskap är viktigt för att styra kunskaps­integrering. Dessutom föreslår avhandlingen en ny ansats för kunskaps­integrering för att överbrygga organiska begränsningar och hinder. Denna ansats kallas uppgörelser. Uppgörelser i professionsorienterade arbetspraktiker är viktiga för att kunna utveckla befintlig och kommande användning av informationssystem samt att integrera informationssystem i det komplexa arbetet så att det kan utföras på ett effektivt sätt med hög kvalitet.

Place, publisher, year, edition, pages
Göteborg: Göteborgs universitet , 2012. , p. 203
Series
Gothenburg Studies in Informatics, ISSN 1400-741X ; 45
National Category
Other Social Sciences not elsewhere specified
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-5012ISBN: 978-91-628-8498-7 (print)OAI: oai:DiVA.org:hv-5012DiVA, id: diva2:582392
Public defence
2012-06-18, Sal Quark, hus Patricia, campus Lindholmen, Göteborg, 13:17 (Swedish)
Available from: 2013-01-10 Created: 2013-01-04 Last updated: 2015-06-24Bibliographically approved
List of papers
1. Attitudes to information technology in health care professions
Open this publication in new window or tab >>Attitudes to information technology in health care professions
2009 (English)In: The 17th European Conference on Information Systems, Verona, june 8-10, 2009., 2009Conference paper, Published paper (Other academic)
Abstract [en]

The purpose of this paper is to explore attitudes towards IT among various categories of health care staff; health care professions. We will identify problem areas that may be the reasons for why different attitudes among different professions at a healthcare organisation exist, and subsequently we will analyse how this may have impact on how to make sense of IT use. The research question is: What factors may explain differences regarding attitudes to IT among different professions in a health care organisation?

The paper reports from a particular study of the “NU” healthcare organisation in west Sweden. The results reveal two main problem areas: i) the infrastructural and; ii) the socio-organisational. These are discussed as analytical implications for bridging the gaps between different professions in health care organisations.

National Category
Information Systems
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-2818 (URN)
Conference
European Conference on Information Systems, ECIS 2009
Available from: 2010-12-01 Created: 2010-11-16 Last updated: 2018-01-12Bibliographically approved
2. Knowledge Integration in Profession-Oriented Work: a Cross-Case Analysis
Open this publication in new window or tab >>Knowledge Integration in Profession-Oriented Work: a Cross-Case Analysis
2010 (English)In: 2010 Organization Learning, Knowledge, and Capabilities Conference, Northeastern University, Boston, Massachusetts, US June 3‐4, 2010, Boston, USA: Northeastern University , 2010, p. 1-3Conference paper, Published paper (Refereed)
Abstract [en]

Different professions conduct their on-goingprofessional work in various forms of organizations, in order to accomplishcomplex and sometimes both time- and life-critical activities. Knowledge is aprerequisite resource in performing work in such activities and sometimes thework requires collaboration across boundaries between professional groups andspecializations. Hence, knowledge is integrated in such work settings, andknowing is a central concept to make sense of the professionals doing and theircollaborating actions. In this paper we present and analyze two ethnographicalcase studies. The aim is to understand how different types ofprofession-orientated work practices can be facilitated through informationsystems (IS) support in order to improve collaboration and knowledgeintegration between different groups and professions. The analysis of the casesshows both differences and similarities regarding the integration of knowledge.We use the concepts of boundary objects, brokers and boundary spanningactivities as a facilitating foundation for the integration of knowledge amongthe different professions. From the results we discuss some proposals fordesign of new ways of IS support for knowledge integration.

Place, publisher, year, edition, pages
Boston, USA: Northeastern University, 2010
Keywords
boundary objects, brokers, professions, knowledge integration
National Category
Other Social Sciences not elsewhere specified
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-5004 (URN)
Conference
OLKC2010
Available from: 2013-01-04 Created: 2013-01-04 Last updated: 2015-06-24Bibliographically approved
3. An Approach for Trust and IS Engagement in Professional-Orientated Work
Open this publication in new window or tab >>An Approach for Trust and IS Engagement in Professional-Orientated Work
2010 (English)In: Proceedings of the Sixteenth Americas Conference on Information Systems, Lima, Peru, 2010, p. 1-8Conference paper, Published paper (Refereed)
Abstract [en]

This paper addresses profession-orientated work and the professionals’ involvement and engagement in design and use of information systems. Two ethnographical studies have been performed within different types of professional organizations. Information systems should will reduce the complexity in the professionals’ work, but only if the professionals could trust the usage of information systems. The analysis reveals the importance of the professionals’ engagement in information systems design and use in order to trust the systems integrated in the work.

National Category
Other Social Sciences not elsewhere specified
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-5005 (URN)
Conference
AMCIS 2010
Available from: 2013-01-04 Created: 2013-01-04 Last updated: 2015-06-24Bibliographically approved
4. Professional Knowledge Sharing in Aircraft Maintenance: A New Complex in Dynamics
Open this publication in new window or tab >>Professional Knowledge Sharing in Aircraft Maintenance: A New Complex in Dynamics
2011 (English)In: International Journal of Complexity in Leadership and Management, ISSN 1759-0256, E-ISSN 1759-0264, ISSN 1759-0256, Vol. 1, no 4, p. 322-338Article in journal (Refereed) Published
Abstract [en]

Aircraft maintenance can be described as a complex and interactive technical system. The ever increasing complex system of aircraft maintenance places much greater demands on the professionals carrying out this work including the leadership and management roles. This ethnographical study analyses this complex and intelligent aircraft maintenance work. Sharing of professional knowledge is of vital importance enhancing the innovative and creative work done in this domain. The aim of this paper is to highlight the challenges for the leadership and the management teams to effectively link complexity to the highly collective human intelligence that flourishes in this military domain. The challenges will be based on the empirical findings showing how the intrinsic leadership, collective intelligence and social dimensions such as cooperation, professional knowledge and management skills are played out within the communities of aircraft maintenance.

National Category
Other Social Sciences not elsewhere specified
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-5006 (URN)
Available from: 2013-01-04 Created: 2013-01-04 Last updated: 2017-12-06Bibliographically approved
5. Belonging to T or L-profession?: about professional and organizational challenges for knowledge management
Open this publication in new window or tab >>Belonging to T or L-profession?: about professional and organizational challenges for knowledge management
2012 (English)In: MCIS 2012 Proceedings / [ed] Hakikur Rahman, Anabela Mesquita, Isabel Ramos, Barbara Pernici, 2012, p. 1-14Conference paper, Published paper (Refereed)
Abstract [en]

Organizations have been even more knowledge-intensive and profession-orientated during the last years. Professional work has generally certain specific properties related to its working context. Professions working in organizations will add other dimensions of organization structure, culture, strategy and organizational effectiveness in creating, managing and sharing of knowledge. Two different case studies have been made, within two different work disciplines; within aircraft maintenance and emergency health care. This paper explores the conditions for knowledge management activities within different types of professions in the time- and life-critical work practices. The types of professions are called T- and L-professions. The aim of this paper is to examine the challenges of different types of professions characteristics on the knowledge creation, management and sharing in organizations dealing with time- and life-critical activities. Different characteristics exist of the T- and L-professions, respectively. The differences relate to different challenges within the knowledge management in organizations.

National Category
Other Social Sciences not elsewhere specified
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-5009 (URN)
Conference
7th Mediterranean Conference on Information Systems, MCIS 2012, Guimaraes, Portugal, September 8-10, 2012
Available from: 2013-01-04 Created: 2013-01-04 Last updated: 2015-06-24Bibliographically approved

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