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The impact of concordant communication in outpatient care planning: nurses' perspective
University West, Department of Nursing, Health and Culture, Divison of Caring Sciences, postgraduate level.
University West, Department of Nursing, Health and Culture, Divison of Caring Sciences, postgraduate level.
University West, Department of Nursing, Health and Culture, Division of Advanced Nursing. University West, Department of Health Sciences, Section for nursing - graduate level.ORCID iD: 0000-0001-8017-0998
Department of Research and Development, NU-hospital Organization.
2012 (English)In: Journal of Nursing Management, ISSN 0966-0429, E-ISSN 1365-2834, Vol. 20, p. 748-757Article in journal (Refereed) Published
Abstract [en]

Aim: To elucidate nurses’ (RNs) experiences of co-ordinated care planning in outpatient care. Background: Co-ordinated care planning has been studied from the perspectives of both patients and nurses in inpatient care, but it is missing in outpatient care.

Method: Qualitative content analysis of interviews with ten registered nurses participating in two focus groups.

Results: An overall theme was identified: creating concordant communication in relation to patient and health-care providers. The result is based on four categories and nine sub-categories.

Conclusions: Nurses need extraordinary communication skills to reach concordance in outpatient care planning. Apart from involving and supporting the patients and next of kin in the decision-making process, the outcome of the nursing process must be understood by colleagues and members of other professions and health-care providers (non-nursing).

Implications for nursing management: An effective outpatient care-planning process requires that care managers understand the impact of communicating, transferring information and reaching agreement with other health-care providers, actively supporting employees in the outpatient care-planning process and contributing to the development of common goals and policy documents across organisational boundaries.

Place, publisher, year, edition, pages
2012. Vol. 20, p. 748-757
Keywords [en]
concordant communication, content analysis, coordinated patietn care planning, focus group, nurses
National Category
Nursing
Research subject
NURSING AND PUBLIC HEALTH SCIENCE, Nursing science
Identifiers
URN: urn:nbn:se:hv:diva-4649DOI: 10.1111/j.1365-2834.2012.01479.xISI: 000308640800004Scopus ID: 2-s2.0-84866178064OAI: oai:DiVA.org:hv-4649DiVA, id: diva2:555395
Available from: 2012-09-19 Created: 2012-09-19 Last updated: 2019-04-26Bibliographically approved

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Flensner, Gullvi

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