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Internal Digital Divide in Organizations
University West, Department of Economics and IT, Division of Computer Science and Informatics. (LINA)ORCID iD: 0000-0003-3914-3212
2012 (English)In: E-Governance and Civic Engagement: Factors and Determinants of E-Democracy / [ed] Aroon Manoharan & Marc Holzer, Hershey, US: Information Science Reference, 2012, 235-250 p.Chapter in book (Refereed)
Abstract [en]

In this chapter, internal digital divide problems in organizations are identified and discussed. A longitudinal case study focusing on the implementation of e-Government at a public organization in Sweden is used as a starting-point for the discussion. Although the general use of information and communication technology is very high in Sweden there are still problems with digital divide. Such problems could hamper the implementation process of e-Government. In the case study the older employees were especially stressed and had problems to renewing their competencies and adapting to new working situations due to the implementation of e-Government. Internal digital divide is however a complex phenomenon and involve aspects of learning, motivation, professionalization, management strategies and organizational culture. Some ways of bridging the internal digital divide problems are discussed. Soft systems methodology could be used for analysis and change of internal digital divide aspects involving a discussion with the concerned communities.

Place, publisher, year, edition, pages
Hershey, US: Information Science Reference, 2012. 235-250 p.
Keyword [en]
Digital Divide, coping and sense-making strategies, information systems, organizational culture, e-Government, professionalization, internal digital divide
National Category
Other Social Sciences Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-4626DOI: 10.4018/978-1-61350-083-5.ch012ISBN: 978-1-61350-083-5 (print)OAI: oai:DiVA.org:hv-4626DiVA: diva2:551912
Available from: 2012-09-12 Created: 2012-09-12 Last updated: 2015-03-10Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf