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Kompetensstrategier vid införande av kundcenter i kommuner
Bernhard, Irene
University West, Department of Economics and IT, Division of Media Production.
(Innoveta)
ORCID iD:
0000-0002-2118-2152
Grundén, Kerstin
University West, Department of Economics and Informatics, Divison of Informatics.
(Innoveta)
ORCID iD:
0000-0003-3914-3212
2010 (Swedish)
In:
Lärande i och för det nya arbetslivet / [ed] Lagrosen, Stefan, Lundh-Snis Ulrika, Nehls, Eddy, Lund: Studentlitteratur, 2010, 1, p. 31-46
Chapter in book (Other academic)
Place, publisher, year, edition, pages
Lund: Studentlitteratur, 2010, 1. p. 31-46
Keywords [en]
E-government, contact centre, work-integrated learning, competence strategies, MOA-model, evaluation
Keywords [sv]
Kontaktcenter, e-förvaltning, arbetsintegrerat lärande, kompetensstrategier, MOA-modellen, utvärdering
National Category
Pedagogical Work Information Systems
Research subject
SOCIAL SCIENCE, Educational science; Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
URN:
urn:nbn:se:hv:diva-2792
ISBN:
978-91-44-07062-9 (print)
OAI: oai:DiVA.org:hv-2792
DiVA, id:
diva2:359671
Projects
Innoveta
Available from:
2010-10-29
Created:
2010-10-29
Last updated:
2018-01-12
Bibliographically approved
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Bernhard, Irene
Grundén, Kerstin
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apa
ieee
modern-language-association-8th-edition
vancouver
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apa
ieee
modern-language-association-8th-edition
vancouver
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en-GB
en-US
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nn-NB
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