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MOA-S A Scenario Model for Integrating Work Organization Aspects into the Design Process of CSCW Systems
University West, Department of Economics and IT, Division of Computer Science and Informatics.ORCID iD: 0000-0003-3914-3212
2000 (English)In: IFIP TC WG8.2 International Working Conference on the Social and Organizational Perspective on Research and Practice in Information Technology / [ed] Baskerville, Richard, Stage, Jan, DeGross, Janice, I., ssachusetts, USA: Kluwer Academic Publishers , 2000, p. 409-428Conference paper, Published paper (Refereed)
Abstract [en]

Scenarios using the MOA-S model is proposed as a method for discussion and design of the future work organisation of CSCW systems The CSCW technology has the potential to enable a flexible design of the organisation as it can be used for more flexible communication patterns than before. We still have, however, lack of methods for the design process of CSCW systems. A case study is presented of the development and test of a prototype in Lotus Notes for dealing with social insurance matters within the Swedish Social Insurance Board. The focus of the case study is on integration of work organisation aspects into the development process of CSCW systems. Different design of the technology and the organisation could affect the work organisation as well as efficiency and quality aspects.

 

Place, publisher, year, edition, pages
ssachusetts, USA: Kluwer Academic Publishers , 2000. p. 409-428
Keywords [en]
CSCW, Lotus Notes, social insurance board, work organisation, work situation, efficiency, quality, systems development work, scenarios
National Category
Information Systems
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-2681ISBN: 0-7923-7836-9 (print)OAI: oai:DiVA.org:hv-2681DiVA, id: diva2:350827
Conference
IFIP TC8 WG8.2, Aalborg, Danmark, 9-11 juni
Available from: 2010-09-11 Created: 2010-09-11 Last updated: 2018-01-12Bibliographically approved

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Grundén, Kerstin

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