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Evaluation of eGovernment Implementation from a Social Perspective
University West, Department of Economics and IT, Division of Computer Science and Informatics.ORCID iD: 0000-0003-3914-3212
2008 (English)In: Proceedings of the 2nd European Conference on Information Management and Evaluation / [ed] Remenyi, Dan, Reading, UK: Academic Publishing Limited , 2008, p. 203-210Conference paper, Published paper (Refereed)
Abstract [en]

An interview study focussing on experiences of the on-going implementation of eGovernment for the County Administration of Sweden is presented and discussed. The study was made during 2007 in the region of West Gotaland. Eighteen interviews were made with different personnel groups in the traffic and legal departments. The interviews especially focussed on experience of the implementation and social consequences of work situations, work processes and customer services. A new electronic system for dealing with official matters has been implemented at the legal authority. They have also implemented e-services for security guards and foundations. Implementation of e-services for drivers' licence applications was in progress at the traffic authority. According to the results some social consequences are benefits, such as fast, efficient treatment of e-services, facilitating the handling process from both a citizen's and an employee's perspective. But other aspects are barriers, such as risks for a more stressful job, and more impersonal, slow routines for manual applications from citizens and an increased schism among different user groups. Therefore, it is important to integrate knowledge about social aspects into implementation processes, in order to get more overall positive consequences for work situations, work processes and services to the client.

Place, publisher, year, edition, pages
Reading, UK: Academic Publishing Limited , 2008. p. 203-210
Keywords [en]
eGovernment, implementation, social, digital divide, evaluation, e-services, consequences
National Category
Information Systems
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-2663ISBN: 978-1-906638-13-9 (print)OAI: oai:DiVA.org:hv-2663DiVA, id: diva2:350384
Conference
ECIME2008, Royal Holloway University of London, 11-12 september
Available from: 2010-09-10 Created: 2010-09-10 Last updated: 2018-01-12Bibliographically approved

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Grundén, Kerstin

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf