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New technology in home help services: A tool for support or an instrument of subordination?
University West, Department of Nursing, Health and Culture, Division of Health and Culture.ORCID iD: 0000-0002-1351-9448
2009 (English)In: Gender, Work and Organization, Vol. 16, no 3, p. 368-384Article in journal (Refereed) Published
Abstract [en]

The implementation of information and communication technologies (ICT) is in line with a general transformation of the work of home help services in Sweden. One strong motivation behind the introduction of new technology was to change the ways of working towards greater efficiency in order to reduce costs and at the same time raise the value of care-giving work. This article discusses the introduction of ICT in home help services as a part of the increasing rationalization of care-giving work and its consequences for the workers. The results of an ethnographic study of the introduction of hand-held computers in a working team in home help services in Sweden shows that the motives for the implementation of ICT run counter to the basic norms that are supposed to govern care-giving work. The technology participates in reproducing the subordinate position of care-giving work as well as that of the front-line workers. The workers act according to personal decision-making ability and show a form of limited resistance to the technology while, at the same time, taking part in their own subordination. © 2009 Blackwell Publishing Ltd.

Place, publisher, year, edition, pages
Wiley-Blackwell, 2009. Vol. 16, no 3, p. 368-384
Keywords [en]
Care-giving work, Home help services, ICT, Rationality of caring, Subordination, conference proceeding, information and communication technology, service sector, technology adoption, Eurasia, Europe, Northern Europe, Scandinavia, Sweden
National Category
Pedagogy
Research subject
SOCIAL SCIENCE, Pedagogics; Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-2257DOI: 10.1111/j.1468-0432.2009.00449.xOAI: oai:DiVA.org:hv-2257DiVA, id: diva2:301939
Available from: 2010-03-03 Created: 2010-03-03 Last updated: 2015-08-12Bibliographically approved

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Hjalmarsson, Marie

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CiteExportLink to record
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Citation style
  • apa
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  • Other style
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Language
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