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A dive into the depths of quality management
University West, Department of Economics and IT, Division of Business Administration.ORCID iD: 0000-0003-3310-305X
Chalmers University of Technology.ORCID iD: 0000-0001-5545-5457
2006 (English)In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 18, no 2, p. 84-96Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is to study the fundamentals of quality management, to examine the deeper layers of quality management and propose a tentative framework of its profound foundations. Design/methodology/approach - The paper is conceptual, reviewing the quality management literature and connecting it with contributions from service management, organisational consciousness studies and eastern philosophy. Findings - A model of quality management consisting of the levels of techniques, models and values has been the starting point. From this basis, an elaborated framework of the foundations of quality management, including different aspects of the values, functions and activity elements, has been developed. Originality/value - Current approaches to quality management might be too superficial, which could be the cause of many implementation failures. In this paper, a deeper understanding is sought. A novel framework has been proposed that can provide a basis for further research into the profound nature of quality management. Further, implications that should be useful for managers are discussed. © Emerald Group Publishing Limited.

Place, publisher, year, edition, pages
2006. Vol. 18, no 2, p. 84-96
Keywords [en]
Consciousness, Quality management, Recruitment
National Category
Business Administration
Research subject
Social science, Business administration
Identifiers
URN: urn:nbn:se:hv:diva-1811DOI: 10.1108/09555340610651811ISBN: 0955534X (print)OAI: oai:DiVA.org:hv-1811DiVA, id: diva2:271496
Available from: 2009-10-12 Created: 2009-10-08 Last updated: 2017-12-12Bibliographically approved

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Lagrosen, StefanLagrosen, Yvonne

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