There are extensive regulations regarding transporting dangerous goods to maintain safety for people and the surroundings. The regulations are more complex when consigning dangerous goods outside of the EU, and by aviation. This thesis focuses on the process of handling and consigning dangerous goods through Company X´s internal logistic center at building A.

To collect and analyze data and determine countermeasures the researchers have followed A3 as working method. Collection of data are primarily from interviews with 11 employees within different parts of the process in building A.

From the interviews the researchers learned that employees inquiring consignments from building A perceive it difficult to classifies the prototypes they wanted to send. Parts of the inquiring employees also perceive it difficult to know all the details required to pack dangerous goods. To prevent employees without proper training consigning dangerous goods the employees can either prepack the goods, which then is inspected, approved and signed by logistics personnel with recommended training. Otherwise, the employees can write a detailed pack instruction to be prepared by the internal Prototype Workshop where personnel with proper training will pack the goods. Employees are unsure of who is responsible for the process and what assistance they can get. The current standard to follow when employees want to consign dangerous goods is more adapted towards the specific process in building B, where the process is different from in building A.

After development of root causes the suggested countermeasures to implement is a workgroup who will gather trained and experienced personnel and management to reform an understandable process for involved employees. The workgroup will rewrite the standard to include the process in building A but also create new instructions to assist in the classification and packing situation.The researchers plan for implementation and follow-up falls outside the time frame of the study meaning the full PDCA-cycle has not been conducted in this study. This is important to acknowledge when reviewing this study since it may impair the validity of the study and its´ result. Company X is going through a reorganization during the time of the study which further may impair the validity. This may have affected the researchers planning, the employees’ responses in interviews, the suggested countermeasures and follow-up plan.