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Trigger Points of Fear and Distrust in Human-Robot Interaction: The Case of Cooperative Manufacturing
University West, School of Business, Economics and IT, Divison of Informatics. NU Hospital Group, Trollhättan (SWE). (LINA, iAIL)ORCID iD: 0000-0002-0493-8974
University West, School of Business, Economics and IT, Division of Urban Planing and Development. (LINA, iAIL)ORCID iD: 0000-0002-0380-1386
2022 (English)In: IRIS: Selected papers of the IRIS, Issue 13 2022. Selected Papers of the 45th Information Systems Research Seminar in Scandinavia. / [ed] Malin Wik, Karlstad University, Sweden; Sampsa Suvivuo, Aalto University, Finland, 2022, p. 18-31Conference paper, Published paper (Other academic)
Abstract [en]

Digital technology is becoming ubiquitous and embedded as an integrated part of our daily lives, in which the digital and the physical worlds are increasingly interconnected and intertwined. While advanced technology can provide tremendous benefits and opportunities, it can also be very complex and challenging to understand, potentially leading to fear, suspicion, and distrust. This paper investigates a case of human-robot interaction in cooperative manufacturing, focusing on understanding how operators, managers and viewers feel about cooperating with industrial robots using potentially dangerous tools like nail guns. The aim of the study is to identify how human reactions to technology-induced change can be understood. The research question is: how can different trigger points of fear or distrust in technology be understood in the context of human-robot interaction? The findings reveal three key factors in overcoming fear, creating trust and encouraging interaction: knowledge, control, and self-preservation. The main contribution is illustrated through suggested guidelines for aspects that have to be practically considered when building this type of flexible robot cell for interacting with industrial robots in a real setting.

Place, publisher, year, edition, pages
2022. p. 18-31
Series
IRIS, ISSN 2387-3353 ; 13
Keywords [en]
human-robot interaction, cooperative manufacturing, industrial robots
National Category
Interaction Technologies Robotics
Research subject
Work Integrated Learning; Production Technology
Identifiers
URN: urn:nbn:se:hv:diva-19603OAI: oai:DiVA.org:hv-19603DiVA, id: diva2:1728866
Conference
IRIS 2022, the 45th Information Systems Research Seminar in Scandinavia
Available from: 2023-01-19 Created: 2023-01-19 Last updated: 2023-06-04Bibliographically approved

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Vallo Hult, HelenaGustavsson, Linn

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CiteExportLink to record
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