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Managerial Communication within Multicultural Teams in Germany and the Netherlands
University West, School of Business, Economics and IT.
University West, School of Business, Economics and IT.
2022 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This research aimed to explore the communication styles used by superiors in multicultural teams. This stems from the fact that teams and organisations are becoming increasingly multicultural due to globalisation. The study was conducted in Germany and the Netherlands, as they are two very similar countries culture wise and with roughly the same percentage of migrants.The literature deals with the topics of culture and communication. High-context and low context culture are explained. Moreover, different communication styles are described, such as leadership communication styles and non-verbal and verbal communication. A qualitative study is used to research the leadership communication styles of superiors of multicultural teams in Germany and the Netherlands. The relevant data is collected through ten interviews with (ex-) superiors of multicultural teams from both countries.The collected data showed that different communication styles can be found in Germany andthe Netherlands. It depends on the organisation, situation, and preference of the superior. The superiors in both countries use and place a higher value on verbal communication more than on non-verbal communication. Cultural background is not an aspect that managers take into account when communicating with their subordinates. 

Place, publisher, year, edition, pages
2022. , p. 38
Keywords [en]
Communication styles, authoritarian, democratic, laissez-faire, managerial communication, multicultural teams, Germany, the Netherlands
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hv:diva-19260Local ID: EXD951OAI: oai:DiVA.org:hv-19260DiVA, id: diva2:1700273
Educational program
International Business
Supervisors
Examiners
Available from: 2022-10-20 Created: 2022-09-30 Last updated: 2022-10-20Bibliographically approved

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  • apa
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